DEVELOPING, GROWING AND SUSTAINING A DUAL PROGRAM MANAGEMENT SIG WITHIN A NATIONAL SOFTWARE (SAP) USERS GROUP

AMERICAS’ SAP USERS GROUP (ASUG)PROGRAM MANAGEMENT & MAINTENANCE STRATEGIES (PMMS) SIG

John Choate – Chair

PMISV SYMPOSIUM

Glossary of Key Terms

SAP

ASUG & Community

Template for Success

Scope

PMMS SIG Team

Integration

Customer (User)

ASUG

SAP

Communication

2 Tracks & Topics (2014)

Sampling of National Webinar Presentations

Choose the Right “P” for BusinessBusiness / Technical PMQuote/Order to CashProcess LandscapeCompare PMI to SAP Phases360 view in 3 days!Lean ThinkingBig Data Products & ServicesAnalyticsBig Data and Analytics TrendsScrumLaunch Methodologies (3)HANACloudPutting it “ALL” together!

Metrics

Questions

Contact Info

PRESENTATION CONTENT

2

Enterprise Software: Also known as enterprise application software (EAS), is purposed-designed computer software used to satisfy the needs of an organization rather than individual users.

SAP: SAP is the world's leading provider of enterprise software and services.

Users Group: A users' group (also user's group or user group) is a type of organization focused on the use of a particular technology.

Business: An organization involved in the trade of goods, services, or both to consumers.

Technology: Application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise

Innovation: Something original and, as a consequence, new, that "breaks into" the market or society.

SIG: community within a larger organization with a shared interest in advancing a specific area of knowledge, learning or technology where members cooperate to affect or to produce solutions within their particular field, and may communicate, meet, and organize conferences.

ASUG: Community of SAP Business/Technology user professionals with common business interests, experiences, challenges, and pursuits.

Program Management: Process of managing several related projects, often with the intention of improving an organization's performance.

GLOSSARY OF KEY TERMS

3

SAP

Started in 1972

HQ in Walldorf, GermanyUSA HQ is in Philadelphia, PA

Labs in Palo Alto, CA

System Analysis and Program Development (SAP)

Systems Applications and Products = SAP

253,500 Customers118 countries121,000 Installations12 million users

1,500 partners ++

New Offerings (Ongoing!)

CRM (Customer Relationship Management)

Sales & OP Planning (S&OP)

Ariba (Supplier Management)

HCM (Human Capital Management)

RDS (Rapid Deployment Solutions)

SaaS Integration

Cloud Computing

Mobile

HANA (In Memory)

Agile (ASAP 8.0)

Analytics

GLOBAL USERS GROUP

Independent ; Focus = Users !

Not For Profit

Provide:Education to MembersInfluence SAP Product Direction and Release“Best Practices” and Benchmarking Insight Into Real Market NeedsInfo not Sales!

SAP User Group Executive Network (SUGEN)

Foster Information ExchangeBest Practice SharingCollaboration with SAP for Strategic Topics

ASUG is a community of professionals with common business interests, experiences, challenges, and

pursuits. As an independent organization and a dynamic forum that has for 20+ years facilitated the

sharing of insight and information among ASUG members, we have helped people and companies

discover answers, explore new ideas, solve problems, and develop professional relationships. With

regional Chapters (38) and Industry/Business/ Technology Special Interest Groups (SIGs) throughout

the U.S. and Canada and a full slate of interactive gatherings and annual events, we nurture thought

leadership and generate a steady flow of user-driven educational content and product perspectives.

Headquarters: 230 E. Ohio Suite 500 Chicago, IL 60611 United States

Founded: 1991

http://www.asug.com

AMERICAS’ SAP USERS GROUP (ASUG)

5

ASUG COMMUNITY

INDUSTRY

• Aerospace & Defense• Apparel & Footwear Solution• Automotive• Chemicals• Consumer Products• Health Sciences• High Tech• Industrial Machinery & Components• Media• Mill Products• Mining• Oil & Gas Communities

Oil & Gas DownstreamOil & Gas Upstream

• Professional Services Providers• Public Sector Communities

GovernmentHigher EducationK-12 Education

• Rail• Retail• Telecommunications• Utilities

Enterprise Content Management for SAPUtilities Customer Care and ServicesUtilities Power GenerationUtilities Transmission and DistributionUtilities Water SIG

• Wholesale Distribution

PROCESS• Services & Support Communities

Customer Competency Centers/Centers of Excellence

Documentation & TrainingGlobal ImplementationsOrganizational Change ManagementProgram Management & Maintenance

Strategies

• Small & Medium Enterprise• Solution Manager, Application Lifecycle Management, and Run SAP like a Factory Community

Application Lifecycle ManagementRun SAP like a Factory

• Supply Chain Management CommunitiesAccounts PayableDistribution and TransportationGlobal Trade ServicesInventory and Warehouse ManagementManufacturingProcurementSupplier Relationship ManagementSupply Chain PlanningSupply Network Collaboration

PROCESS• Business One• Configuration Work Group SIG• Customer Management Communities

Credit/Accounts ReceivableCustomer Service and CRM ServiceOrder ManagementSAP Customer Relationship

Management• Enterprise Asset Management Community

MRO Materials And ServicesPlant Maintenance

• Financial CommunitiesEnterprise Performance ManagementFI/COInternal ControlsManagerial AccountingReal EstateTravel ManagementTreasury

• Human Capital ManagementHCM Service Delivery and Workforce

AnalyticsTalent ManagementWorkforce Process Management

• Product Lifecycle Management Communities

Environmental Health & SafetyIdeation and Portfolio ManagementProduct Data ManagementProject Management and ExecutionQuality Management

ASUG COMMUNITY

TECHNOLOGY

• Business Integration, Technology & Infrastructure (BITI) Communities

Archiving and Information Lifecycle Management

Data GovernanceDevelopment TechnologiesIntegration Technologies and E-BusinessMobile TechnologiesSecuritySoftware Quality AssuranceSystems ManagementWorkflow and Business Process Management

• Business Intelligence CommunitiesAnalyticsBI PlatformDash boardingData ManagementEnterprise Data WarehousingReporting

• Business Objects Strategic SIGEducationProduct Direction & RoadmapsProduct QualitySAP IntegrationSupport & Maintenance

• Enterprise Architecture CommunitiesBusiness Process Architecture (BPA)Enterprise ArchitectureIntegration Architecture

• Portals CommunitiesPortal Collaboration, Content Management

and SearchPortal Governance and UsabilityPortal Implementation and Operational

SupportPortal Integration and Interoperability

• SAP on Oracle SIG

CHAPTERSCHAPTERS

REGION CHAPTER (S)

MIDWEST Illinois-Chicago (ASUG HQ)

MIDWEST Indiana

MIDWEST Michigan

MIDWEST Midwest-Central

MIDWEST Minnesota

MIDWEST Missouri-St. Louis

MIDWEST Ohio

MIDWEST Wisconsin

NORTHEAST New Jersey

NORTHEAST New York City - Metro

NORTHEAST New England

NORTHEAST Maryland-Baltimore

NORTHEAST New York-Upstate-PA Upstate

NORTHEAST PA - Philadelphia (SAP HQ)

NORTHEAST PA - Pittsburgh

SOUTH Arizona

SOUTH Oklahoma

SOUTH TX/Dallas - FW

SOUTH TX-Central

SOUTH TX-Houston

REGION CHAPTER (S)

SOUTHEAST Alabama

SOUTHEAST Carolinas

SOUTHEAST Florida

SOUTHEAST Georgia

SOUTHEAST Kentucky

SOUTHEAST TN - East

SOUTHEAST Virginia

WEST CA - N (SAP LABS)

WEST CA - S

WEST Colorado

WEST Mtn West

WEST Pacific NW

CANADA Atlantic Canadian

CANADA British Columbia

CANADA Ontario

CANADA Ottawa

CANADA Prairie Provinces

CANADA Quebec

TEMPLATE FOR SUCCESS !

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This SIG provides a comprehensive ETE “integrated” life cycle management focus environment

Quote/Order to Cash), ranging from applying a Top level Management Strategic framework and

Roadmap to business initiatives to tactically optimizing and upgrading the Business by SAP

Enterprise Software applications.

The ASUG Program Management & Maintenance Strategies SIG is to enable all levels within an

Organization hierarchy (Business/Technology) involved, the opportunity to communicate and

learn from one another so that they can translate to their work environment to enable their

business and team productivity thru Technology Innovation..

SIG SCOPE

PMMS SIG TEAM

CHAIR

John Choate , CSM

T- Systems

SAP POC

Joanne Slover

Senior Support Consultant, SAP Americas

PROGRAM CHAIR

Thomas Dulaney

SAP Start

-----------------------------------

ASUG HQ SUPPORT

Shannon Carter

SAP PRIMARY SOURCES OF SIG EXPERTISE

Jan Musil

Global Services Delivery Operations, Global Lead of Project Management Practice , SAP America Inc.

Marco Valencia

SAP Vice President, Center of Excellence for Innovations

and Upgrades / Maintenance Solution

Management

Raimar G. Holiner

Director - Outcome Based Services CoE (A2O) | SAP

America Inc.

A select community of Business and Technology “real life” practitioner’s, engaged in helping SAP

Users better utilize the SAP system but also understand how to use SAP as an Enterprise tool to

find solutions to solve problems and achieve business success in today’s dynamic Marketplace.

Our primary goal is to facilitate connections between all our ASUG SIG and SAP counterparts to

insure an integrated “Best Practices” approach to solve their daily requirements. Our team has real

world Functional/SAP experiences, and together we are capable of presenting strong business

results and real competitive advantage for all who choose to participate within our community.

Each of our select SIG topics/Events is designed and executed with this in mind.

INTEGRATION USERS (CUSTOMERS) & ASUG & SAP

Facilitate, Integrate, and assemble a vast network of unbiased and independent SAP/Non-SAP

top SME professionals ready to present the best information available and assist in helping

visualize what is needed in one’s SAP/Non-SAP roadmap so that your Team can execute for your

Business success.

As an ASUG SIG, we enable you to talk directly with counterparts and SAP customers and hear the

“real untold story” of what really works, no Sales hype! We act as your channel to tap into the

knowledge bank of the vast ASUG/SAP community within 3 key verticals: Industries, Business

Processes, and Technology and our local ASUG Chapters throughout the USA and Canada.

COMMUNICATION

PROGRAM MANAGEMENT

1. Order to Cash Process (Blue Hill)

2. PM As a Change Agent (SAP/PMI/OCM)

3. Developing a solid Business Case with ROI for Executive Approval (TBD)

4. Program Management Office (PMO 2.0) Basics

5. Project Mgmt. Basics (PMI)

6. Program Mgmt. Basics (PMI)

7. IT Project Mgmt. (PMI)

8. Portfolio Mgmt. (PMI)

9. Agile Program Mgmt. (PMI)

10. ASAP 8.0 (SAP)

11. Scrum Master (Scrum Alliance) & Product Owner (SA)

12. Product Application Matrix (PAM) – SAP Sent Slides

13. PS Module – In Progress

14. Solution Manager as PM Tool (Planning)

15. PMP Certs (PMI)

16. SAP Certs (SAP)

17. ISO 21500 (PMI)

MAINTENANCE STRATEGIES

1. Benchmarking as a Competitive Tool (Industry & X Industry) – (SAP/ASUG?)

2. Maintenance/Upgrade Tools (22) – SAP +

3. Outsourcing vs In Premise or SAP or Partners (Gartner/Blue Hill + SAP TBD)

4. Data Center (AMM) – (Planning)

5. Solution Manager as Managed Service (Planning)

6. Big Data / Hadoop / HANA – (SAP)

7. HANA (Side Car-Hybrid –Light) – 2014 Update (SAP)

8. Envision Journey to HANA Success (SAP)

9. RDS (SAP)

10. Analytics (Big Data – BI – Predictive) (ASUG/SAP – In Progress)

11. Cloud (Premise - Hybrid – Full – Dynamic) In Planning

12. Enterprise Cloud on HANA – SAP delivered at Sapphire (ASUG Format)

Note: Update in January 2015 at SAP/ASUG Leadership Lab

2014 PMMS TRACKS Presentedor In Planning

SAMPLE OF PRESENTATIONS

Real Experience. Real Advantage.

[ Clear Expectations for the Business — Choose a 'P'

ProjectManagement

ProgramManagement

PortfolioManagement

Benefit Reduce Risk Deliver businessoutcomes

Optimize scarceresources

Focus Project managementprocess

Coordination,governance,communications

Investmentoptimization,benefits realization

Scope IT projects Multi-projectprograms

Proposals/projects/assets

Reporting CIO or applications area

CIO or businessleader CFO, COO, CIO

Contacts Project managersand sponsors

Business leaders,external partners

Seniormanagement

Skills Process Changemanagement

Strategy and Benefits realization

Source: Gartner Executive Programs

Focus on specific process / processes

Finance, Marketing, SCM, Purchasing, Manufacturing, etc.

Functional SME

Functional requirements

Ensure configuration meets the “base” requirements

How process flows are designed to work now (As Is) and in the future (To Be) to support Business/functionality

Business Rules

Gap Analysis & Closure & Work around (If needed)

Change Management (OCM)

Training (Functionally/System)

Unit Acceptance Testing (UAT)

Final Release Buy-off

FUNCTIONAL (BUSINESS) PM

System Analyst or programmer focus

More in-depth knowledge of the Enterprise infrastructure

Application design and architecture components

Configure various technical components

Ensure that the system is ready for data communication

Configure security functions

System meets needs of functional requirements as originally defined and agreed upon Business Requirements Document (BRD)

TECHNICAL (IT) PM

Order to Cash normally refers to the Enterprise Resource Planning (ERP) process in which taking

customer sales (direct from the customer ) orders via different sales channels, such as email,

internet, sales person, fax or by some other means like EDI, and then fulfilling the order, shipping,

logistic and then generating an invoice and collecting payment for that invoice and then receipt.

CASH IS KING !

It is also the lifeblood of any company and it flows through the integrated ETE order-to-cash cycle.

WHAT IS QUOTE/ORDER TO CASH?

SAP ETE PROCESS LANDSCAPE

CORPORATE Real Estate Enterprise Asset Project & Travel Envir, Health, Quality Global Trade

SERVICES Mgmt. Mgmt. Portfolio Mgmt. Mgmt. & Safety Mgmt. Services

SALES & Sales Order Mgmt. Aftermarket Sales Professional Incentive &

SERVICE Master Data and Service Service Delivery Commission

PROCUREMENT & Procurement Supplier Inv/Whse Mgmt. In/Out bound Transportation

LOGISTICS EXEC. Master Data Collaboration Master Data Logistics Mgmt.

PRODUCT DEVEL. Production Planning Manufacturing Product Devel. Lifecycle Data Mgmt.

& MANUFACTURING Master Data Execution Master Data

HUMAN Talent Mgmt. Workforce Process Mgmt. Workforce

CAPITAL Deployment

FINANCE Financial SCMFinancial

Accounting ManagementCorporate

Governance

Master Data Accounting Int. Audit/SOX

COMPARE PMI (PROCESS GROUPS) TO SAP (ASAP)

360 VIEW IN 3 DAYS!

Process/use case/info

mapSolution

ArchitectureRoadmap,

action items

Business Context

(Operations Model)

Critical Success Factors

Business Direction

Change focus from optimizing separate technologies, assets and vertical departments.

To optimizing the flow of products and services through entire value streams that

flow horizontally across technologies, assets, and departments to customers.

The term "lean" was coined to describe Toyota's business during the late 1980s by a research team headed by Jim Womack, Ph.D., at MIT's International Motor Vehicle Program.

LEAN THINKING

Hadoop software and related hardware and services;

No SQL database software and related hardware and services;

Next-generation data warehouses/analytic database software and related hardware and services;

Non-Hadoop Big Data platforms, software, and related hardware and services;

In-memory – both DRAM and flash – databases as applied to Big Data workloads;

Data integration and data quality platforms, tools and services as applied to Big Data deployments;

Advanced analytics and data science platforms, tools and services;

Application development platforms, tools and services as applied to Big Data use cases;

Business intelligence and data visualization platforms, tools and services as applied to Big Data use cases;

Analytic and transactional applications and services as applied to Big Data use cases;

Cloud-based Big Data services including infrastructure, platform and software delivers as a service.

Other Big Data support, training, and professional services.

BIG DATA PRODUCTS & SERVICES

What is Analytics?WHAT IS BUSINESS ANALYTICS?

Analytics is the discovery and communication of meaningful patterns in data.

Analytics uses data visualization to effectively communicate insight.

Business Analytics (BA) is comprised of solutions used to build analysis models and simulations to create

scenarios, understand realities and predict future states.

Business analytics includes;

Data Mining

Predictive Analytics

Applied Analytics

Statistics

According to market research firm IDC, the business analytics software market grew by 14.1 percent in 2011 and will continue to grow at a 9.8 percent annual rate, to reach

$50.7 billion in 2016, driven by the focus on Big Data.

Big Data and Analytic Top 10 Trends for 2014Copyright Oracle - 2013

1. Business Users Get Hooked on Mobile Analytics

2. Analytics' Take to the Cloud

3. Hadoop-Based Data Reservoirs Unite with Data Warehouses

4. New Skills Bolster Big Data Investments

5. Big Data Discovery is the Secret to Workforce Success for HCM

6. Predictive Analytics Lend Fresh Insight into Big Data Strategies

7. Predictive Analytics Bring New Insight to Old Business Processes

8. Decision Optimization Technologies Enhance Human Intuition

9. Business Leaders Embrace Packaged Analytics

10. New Skills Launch New Horizons of Analysis

Scrum is an agile framework for completing complex projects

Originally was formalized for software development projects

Dramatic departure from waterfall (SDLC) management

Unique because it introduced the idea of “empirical process control”

Uses the real-world progress of a project

Allows a project’s direction to be adjusted or reoriented

Based on completed work, not speculation or predictions

Emphasizes communication and collaboration, and flexibility to adapt to emerging business realities

WHAT IS SCRUM ??

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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 28

Integration Preparation

<<<<< Project Management >>>>>

Project schedule

Infrastructure provisioning

Project document repository and other sites

Project kickoff workshop

Project execution

Solution Design

Project scope confirmation

Integration prerequisites confirmation

Project resource identification

Sales to delivery handover

Business drivers, goals, objectives & success metrics

Configuration definition

Best practice review

Project PreparationProject Preparation Scope Validation

Scope Validation

Project Team Enablement

Solution Configuration

System configuration

Solution Walkthrough

Solution walkthrough

RealizationRealization

Project team enablement

Configuration testing

Solution Testing

Data Migration

Data preparation

Integration Setup

Integration setup in test tenant

Data migration testing

Integration setup in production tenant

Solution test preparation

Solution test execution

Cutover PlanningCutover preparation

Final PrepFinal Prep

Project close out

Delivery to support handover

Go-live

Solution Adoption

Adoption preparation

Cutover ExecutionProduction system preparation

Adoption execution

Go LiveGo

Live

SAP Launch deliverables aligned to ASAP

Methodology phases.

Project Prep Realization Release 1Scope Validation Final Prep Go-Live

Support

Realization Release 2

Agile ASAP Methodology for A2O Project

WorkingSoftware

Release 1

Sprint

Sprint

Sprint

Busi

ness

Prio

rity

Time

Define & Analyze ScopeDemo SAP Standard

Dem

oDe

mo

Support & OperationsTests Final Prep.

Release Plan Sprint

Sprint

Release 2

Baseline BuildBaseline Build

Org

aniz

atio

n re

adin

ess

ProductBacklog

Project Management / Organizational Change Management / Training / Data Management

2-to-4 wks.iteration cycle

Implementation of Backlog Items in Iterations

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 30

Data Migration

Solution Walkthrough

PREPARE REALIZE VERIFY LAUNCH

Project Management

Solution Design

Integration Preparation

Project Team Enablement

Integration Setup

Solution Testing

Cutover Planning

Solution Adoption

Cutover Execution

…

…

…

indicates other streams can be plugged into the methodology…

Solution Configuration

SAP LaunchImplementation Methodology for the Cloud

SAP HANA is the latest in-memory analytics product. Using HANA, companies can do ad hoc analysis of large volumes of big data in real time

SAP HANA is a completely re-imagined platform for real-time business

SAP HANA transforms businesses by streamlining transactions, analytics, planning, and predictive data processing on a single in-memory database so business can operate in real time

WHAT IS HANA?

SAP HANA Enterprise Cloud is: End-to-end cloud-based infrastructure Managed services offerings for ERP, CRM, BW, and selected custom and partner applications powered by SAP HANA

SAP HANA Enterprise Cloud delivers:The power of real-time in-memory technology with cloud simplicity

Customers Benefit by:Reduce time-to-value from in-memory innovations Take advantage of the economies the cloud offersFuture proofed SAP Application

And Customers can Trust that:These enterprise applications are managed with trusted services from SAPHANA Enterprise Cloud is delivering a fully scalable, enterprise-ready, mission critical, secure and high availability cloud service with a full-managed services approach

Largest & ‘Greenest’ DC in Europe

Over 600 instances of HANA running in 7 data centers

1100 people supporting them

ISO/IEC 27001:2005 Certified

DIN EN ISO 9001:2008 Certified

THE SAP CLOUD SOLUTION

PUTTING IT ALL TOGETHER

Copyright John Choate 2009

Full Staff (Based SIG Category)

ChairProgram ChairSAP POC

Updated SIG Jump Page

On ASUG.com

Leadership Lab

Location announced ASUG HqSelect SIG abstracts to be presented at ASUG Annual / SAP Sapphire Now (Orlando)

Participation In S & S community

Monthly CallsNewslettersAnnual Meeting (Moderator)Events

1 Webinar Per Quarter

Relate to Track(s)

SIG Newsletter

Twice Per Year

METRICS (YRC)

QUESTIONS?

jrchoate@gmail.com

Chair , Program Management and Maintenance Strategies (PMMS) SIGAmericas’ SAP Users Group (ASUG)Smartphone: 650 390 3251

John.choate@T-systems.com

SAP & Non-SAP Solutions Architect / PM

Phone: 650 889 8978

Linked In: John R Choate, San Francisco Bay Area, Electrical/Electronic Manufacturing

Slide Share: See Posted Presentations !

CONTACT INFO

DEVELOPING, GROWING AND SUSTAINING A DUAL PROGRAM MANAGEMENT

SIG WITHIN A NATIONAL SOFTWARE (SAP) USERS GROUP

PROGRAM MANAGEMENT & MAINTENANCE STRATEGIES (PMMS) SIG

John Choate – Chair

PMISV SYMPOSIUM