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As crazy as "Caméra Café"As funny as “Omar and Fred’s SAV”

SECRETEL introduces

“Please, hold on”The delirious web series

Summary

HELLO PRODUCTIONS AND SECRETEL 3

THE WEB SERIES " PLEASE HOLD ON " PICTURES 4

SYNOPSIS OF THE SERIES 5

THE CHARACTERS 6

INTENTION NOTE 7

PRODUCTION TEAM 8

THE WEB SIZE, A THOUGHT CHOICE 9

INTRODUCING SECRETEL 10

Contact 11

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HELLO PRODUCTIONS AND SECRÉTEL

“Society exists for the benefit of its members, not the members for the benefit of society”

Herbert Spencer

“Too often we underestimate the power of a touch, a smile, a kind word, A listening ear, an honest compliment, or the smallest act of caring,

All of which have the potential to turn a life around”François CHENG

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Because a smile often remains unforgettable

The web series "Please hold on" Pictures

An ambitious boss? A too organized secretary?

An intern that’s a little bit too goofy?

Be careful: Crazy office!

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Synopsis of the series

Take a company, add to it the serious world of telephone answering, reflection of the company, with a touch of emotion for good measure and a good dose of humor and derision.

Add to it, a boss who is a little bit too perfect, a too organized secretary, and an intern that’s a little bit too goofy.

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Sprinkle the whole thing with a touch of humor, unexpected jokes, and you will have a totally crazy little comedy!

All the ingredients are gathered to have a good time, whether for younger or middle-aged, employee or manager! Funny but without using easiness, with experienced actors. Laughter will be present, assuredly.

The charactersThe intern’s portrait: a crazy employee

A young intern, beginner, clumsy and blunderer. She also combines elegance and eccentricity. The young and comical assistant is sparkling and often uncontrollable.

Talkative and saucy Coquettish, likes to paint one's nailsShe is interfering in things that are no concern of hers

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Looking for new ideas …

The secretary’s portrait: an ideal secretary

The secretary, a perfect dose of playfulness and harsh but without an ounce of viciousness. She has to train an intern at the telephone answering, hotline.

Human and vulnerable SociableSincere and respectfulReceptive

The manager’s portrait : A perfect boss ?

A centralist leader but not arrogant. A « too social » boss who would like a high-quality team.

HonestA tiny bit intimidatingUnderstanding, organized and reliableJust human

Intention NoteYou are a web series fan ? Perfect !

Here, a crazy closed doors series between three main characters. Over-excited individuals in this hilarious little comedy! A great time with good actors who stick to their roles with a welcomed proximity and simplicity. A chaining of mix-ups and sometimes…delicious little lies…

The series aim is the web. We tried to seek the essence of each scene, going further into the characters relationships, looking not at what the characters say or do but at how they interact. 12 episodes during the season premiere.

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The maximum duration of each episode will be three minutes. It isn’t about building in a short amount of time, per episode, a storyline, simply focusing on the characters. The production enables us to seize the spectator in a couple seconds.

The characters are to be realistic, in a world of work environment, exploiting the symbolic figures of the company: a difficult costumer, a tax control, a power cut, stress… The encounter is made in a familiar place, the office and more precisely the secretary’s world, in situations which are more or less ambiguous.

This is why we chose as main sound, the ringing phone.

We simply propose you to re-discover the job of assistant, telephone answering through the lens of a shifted fiction, uninhibited and humorous.

Production TeamThe choice carried itself towards a production agency based in the Drôme region, HELLO PRODUCTIONS. It’s an agency specialized in video performances: designing, shooting, assembling, and distribution. For Hello productions the purpose is clear: to offer the best service with the best team possible.

Each episode is distributed on the Internet. It is for them, a real artistic challenge because the company SECRETEL, hasn’t got any experience in cinematographic realization. Indeed, the staff had to offer a concrete realization without delay.

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A scriptwriter, Yann MASSON was chosen for his original and creative projects.

HELLO PRODUCTIONS has assembled a solid team of professionals. SECRETEL took part in the selection of the actors.

A great human adventure: rigor, professionalism, smile, and good mood.

The web size, a thought choiceWhen we talk about web communication, we spontaneously think of social media. In January 2012, SECRETEL, specialist of the answering service initiated a new strategic turn and shoves the conventions with the launch of a web series.

Strategic positioningSECRETEL has been working on a daily basis to promote the Market's reputation with its B to B clientele and its core target audience and reaffirm its commitment to proximity. The telephone answering company is therefore positioned on both the social media, and also on the video via the web series. SECRETEL has well understood that in order to reach a different target, the

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web supports and traditional one must be in line. Indeed, the relationship with the customers is fundamental for SECRETEL.

The answering service changeThe strategy of the web series is to make us discover the environment of the telephone answering, but also and especially to make the young leaders discover it. In this case, under no circumstances we must use digital media! Today, it is no longer to simply answer the phone with a smile but also to adapt to the tools we may use tomorrow.

The employeesThe digital tools are relays and support points for the Phone Assistants who can continue to train and consolidate their expertise!

The video, a powerful toolThe video is more than ever the communication and information most powerful tool of the "all-digital". The web series "Ne quittez pas" composed of 12 episodes is broadcast on the Internet every 25th of the month. Of course, you can consult it on the mobile phones.

Introducing SECRETELSECRETEL is a telephone answering company created in 1986. In an ideal bodiless world, a structure truly involved, has an important number of communication supports: Facebook pages, Twitter accounts, blogs, sharing spaces of pictures and videos, a website or a portal of websites. Each support has a different utility. With the e-commerce expansion, SECRETEL shows us that it is possible to create synergies between old and new media.

An efficient answering service About SECRETEL: to limit unfinished calls, reduce latency when the switchboard is overloaded, keep smiling in all circumstances. To be in constant evolution through high and advanced (tchat…), all these demands, without ever dehumanizing relation we have with the client!

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A way of being and a technical expertiseAn excellent answering service is a key element in the customer relations. The voice and the way of speaking of the secretaries and assistants are the first showcase company’s. In fact, in a few seconds, the way clients are treated the first time they come into contact with the company always determines their lasting impression. SECRETEL requires to their employees: smile, sense of service and trade, but also a perfect command of the products and services proposed by the client company.

The customer relationshipThe telephone remains the main communication tool in this business relation with the client. This shows the importance of a well qualified telephone answering. As many trades, this one has his own technical issues. Much more than loyalty, advice and smile, this service needs to be innovative.

Contact

SECRETELTél. : 04.75.05.01.25 - fax: 04.75.02.11.99 8, Avenue du Maquis 26100 ROMANS-sur-ISERE

Presse:annie@secretel.fr

Site SECRETELwww.secretel.fr

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Site WEB SERIEhttp://www.ne-quittez-pas.com

Agence de Productionhttp://hello-productions.fr

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