Platform Mobiliteit.NU

als Smart Business Network

Prof. Dr Ir Eric van Heck (RSM)

Dr Marcel van Oosterhout (RSM)

Utrecht, 22 Juni 2012

Menu

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1. Het platform Mobiliteit.NU als

“Smart Business Network”

2. New Worlds of Work (NWoW) Quick-Scan

3. Enkele observaties: Slim Werken = Slim Reizen

In: Communications of the ACM,

Vol. 50, Nr. 6, p. 29-37, June 2007

Messages

1. Emerging technologies provide global connectivity

2. Competition is among business networks

3. Customer-centric business networks are among the

winners

4. Key components are

• Product/process modularization

• Quick connect and disconnect capabilities

• Network orchestration

• Digitized platform

•Customer

•demands

•Core

•Firm

•Product modules

•A1

•Process modules

•B1 •B2

•C1 •C2

•D1

•E2

•A2

•D2

•E1

•A2

•D2

•E1

The end customer designs

the (virtual) organisation and value chain

... An IT-enabled platform for dynamically linking different businesses having different ‘capabilities’ to build a ‘networked business enterprise’ with innovative business strategies for competing in the changing markets and environmental conditions.....

Bhusnan Saxena, MDI Gurgaon, India, 2008

Definition of a Smart Business Network

•6

1. Think in terms of “customer solutions” instead of products

Requires a lot of information about the customer 2. Every customer gets its own (temporary) value chain for that specific order

“Demand networks”

Requires a lot of information about potential suppliers Requires a lot of coordination efforts among suppliers

Use network externalities

3. Being able to quickly connect customers and suppliers

Technological infrastructure through interorganizational systems: communication standards and business process standards

Social infrastructure through knowledge sharing

Smart Business Networks: general principles

Smart Business Network

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Bus

iness

Netw

ork P

art

ners

SBN Orchestrator

Erasmus@Work Research Programme

Approached late 2006 by Microsoft

Extended since 2008 to include other partners

(Rabobank, de Unie, Sogeti, Essent, TNT, Athlon, Ericsson, CBG, etc.)

Approximately 6,500 knowledge workers participated thus far

Approach:

Scientifically validated perception measurement instrument (survey)

Pre- and post measurements; longitudinal research

Employee and managers perceptions

Case studies;

Main focus is how work(place) innovation contributes to

improvement of the Triple Bottom Line :

People (employee satisfaction, work-life balance)

Profit (flexibility, productivity, innovativeness)

Planet (sustainable travel and behavior)

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Het Nieuwe Werken

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Gebouw & Plaats

IT infrastructuur & Tools

Mentaal / Mens

Management & Leiderschap

Werknemer

HRM/ Arbeidsvoorwaarden

Werkstijl

Mobiliteit & Duurzaamheid

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Slim werken = slim reizen

New Worlds of Work Benchmark (1)

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New Worlds of Work Benchmark (2)

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New Worlds of Work Benchmark -

Enkele Observaties (1)

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Analyse op data van 19 deelnemers (Februari 2012):

• 19 organisaties scoren relatief hoog op zelfbeschikking,

informatiedelen, resultaatgerichtheid en een aantal IT

werkdimensies (communicatie, toegang en digitalisering).

Daarentegen wordt relatief laag gescoord op benutting en

duurzaamheid van de werkplek en duurzaamheid van IT.

• Empowerment zelfbeschikking relateert aan werk-privé balans,

(verlaging van) ziekteverzuim, en productiviteit.

• De support van het top management relateert aan ziekteverzuim,

productiviteit en medewerker tevredenheid.

• De ‘virtuele werkplek’ dimensies (digitalisering, toegang,

communicatie en personalisatie) relateren aan productiviteit.

Enkele Observaties (2)

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Empowerment – Controle - Vertrouwen afweging

Enkele Observaties (3)

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Monitoring en bechmarking om het proces (bij) te sturen

NWoW bevat op dit moment een dBase van 6500 kenniswerkers

NWoW Benchmark tool biedt eerste inzichten

Conclusies

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1. Het platform Mobiliteit.NU als

“Smart Business Network”

2. New Worlds of Work (NWoW) Quick-Scan

3. Enkele observaties: Slim Werken = Slim Reizen