Plan for the day MorningLunchtimeAfternoon Making every contact count Market place and networking...
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Transcript of Plan for the day MorningLunchtimeAfternoon Making every contact count Market place and networking...
![Page 1: Plan for the day MorningLunchtimeAfternoon Making every contact count Market place and networking Moving forwards, innovations and solutions.](https://reader036.fdocuments.net/reader036/viewer/2022070410/56649ef45503460f94c08008/html5/thumbnails/1.jpg)
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Plan for the dayMorning Lunchtime Afternoon
Making every contact count
Market place and networking
Moving forwards, innovations and
solutions
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Making every contact count
Knowing your service
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• The context for change• Know your service• Know your population• Know the evidence
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Policy context – background to reforms
1989 – Working for patients
creates internal market in NHS
1997 – Labour comes to power with pledge to abolish internal
market
2000 - Focus more on targets
than competition
2004 – Targets achieved.
Attention back on competition.
‘Commissioning’ born.
2010 (May) – Coalition
government formed. Promise of
“no top down reorganisation of
NHS”
2010 (July) – Equity and Excellence:
Liberating the NHS published
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Department of Health
NHS England
Specialist Services
Primary care
Services
HSCIC
Patients
NICE
Social Care
Public Health
England
Health Watch
England
H&W Boards
Local Health Watch Competing
providers
CCGs
CSUs
LAs
HEE
NIHR
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Changing Population
Source: Office for National Statistics 2013 Source: Warrington CCG 2013
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What does all this mean for you?
Think about the context just presented and reflect on how this is impacting on you locally
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3 critical hooks
On a post it note write down in bullet point style the top 3 things about your service, or if you
are not in a service the top 3 things you would say about physiotherapy
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Knowing your serviceQuality• Effectiveness• Patient experience• Patient safety+ COSTQuality + cost = Value
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Cost of falls tool
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Knowing your populationPopulation is made up of• Current users of your service• Future users of your service
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Health profile
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Health profile
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Knowing the evidence• Published research• National guidance• Local data
- audit - patient experience/satisfaction/outcome - KPIs
• Other...
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Reflect on your offer • My service is...• Delivers to this population...• Based on this evidence...• For this price!
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Next steps...• Why do you need to change? • What will you do differently? • When... • How can you improve?• Who will you influence
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