Plan, Build & Run a SharePoint Service. Not a Server!
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Transcript of Plan, Build & Run a SharePoint Service. Not a Server!
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19 May 2012
Plan, Build & Run a SharePoint Service. Not Server!
Naz Parker – Sanlam Group@NazParker01 #SPSJHB
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Track: Voice of the CustomerSession Level: 200
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House Rules
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Agenda
Business Demand
Pitfalls & Challenges of a “Reactive Approach”
Doing it Differently
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Why SharePoint demand?
SharePoint has “grown-up”
Business been told it is easy to use
Will save them money, is “cheap” or is “free”
Easy to “knock together”
Adds great value
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The common reactive approachBusiness A = All-in-one SP2010 Server!
Business B = Upgrading 2007 Server!
Business C = Needs dedicated SP2010 & SQL Oh! And Enterprise Licences too!
Department D = Get’s a Document Library on Business A’s server.
Team E = We’re very small, and want our own “free version” on our own VM!
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Pitfalls & ChallengesMultiple Servers, Databases, etc.
Increased Costs: Licensing, Support & Maintenance
What’s Cheap & Easy about that?
Nothing!
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How can it be done differently?
Provide SharePoint as a Business Service
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But what about?
Questions that often scare IT departments.
How much of what is required?
How will it be configured?
Who is going to pay for what?
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So how can it be achieved?
Executive Sponsorship Buy-in
Clear objectives:
SharePoint = Sharing
Share to drive down costs
Group-wide benefits
Consolidation
Standardization
Businesses awareness - it’s coming soon!
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Infrastructure & Licensing
The days of a business owning a server are over!
IT owns SharePoint infrastructure & its licensing.
Business owns the user licensing.
An Enterprise Licensing Agreement helps.
The Sanlam Way!
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Design & Implementation
Don’t try to be him!
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Design & Implementation…
Infrastructure Architecture
SharePoint Architecture
High Availability & DR
Management Toolsets
Business Data Segregation
Security
In-house skills?
Partner
The Sanlam Way!
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Make my day! Pick a Data Centre to power down!My Farm fails-over faster than you can V-motion my VMs!
The Sanlam Way!
WFE 1 WFE 2
APP 1
SQL Primary SQL Mirror
Hardware Network Load Balancing
SharePoint Application Failover
Database Mirroring
VM HOST ASQL Witness
VM HOST B
Storage A Storage BStorage Volume Controller
Data Centre 1 Data Centre 2
APP2
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Development, Test & DR
The Sanlam Way!
WFE DR
SQL DR
VM HOST DR VM HOST C
Storage DR Storage B
DR Site Data Centre 2
WFE Test
DEV
SQL Test
APP DRAPP Test
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Internal & External Facing Farms
Internal-Facing Intranets Farm External-Facing Extranets Farm
MS TMG Reverse Proxy
Reverse Proxy
Active Directory LDAP Directory
Content Publishing
SharePoint For Internet Sites
Enterprise
SharePoint Enterprise
The Sanlam Way!
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Governance Plan
Imperative in a Shared Service!
Don’t “re-invent the wheel!”
Ownership & Roles!
Must Be Practical!
Development & Integration Standards!
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Shared SharePoint
Interest Group
S
SharePoint Shared Service
S
Shared Service Provider
Management
SLegend
Business
External Service
Provider
Shared Service Provider
RequirementsDecisions
RatificationGroup: IT
Architecturee-Biz Technology Governing Body
Com
mun
icat
e D
ecis
ions
Conflict Resolution
Strategic Changes Major Impact Items
Technology Forums
S
B
ProjectSteering
Committees
S
E
B
Shared Services Board
S CCB
Group ExcoBBB
EscalationS CCBShared
SharePoint Governing Body
S CCB
CCBPublic SharePoint Community
S
BusinessInternal Forums
B
Influence/Knowledge Sharing
Architecture/Operations/Projects
Influence
Consultation
Governance Flow The Sanlam Way!
E
B
E
SharePoint SWAT TeamSBBB
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De-centralized Site Administration
Information Security Policies Exist!
Managed Metadata vs. Folders
Site Admins – Reduced Admin Permissions
The Sanlam Way!
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Service Adoption considerationsEmbrace “Early Adopters”
Create Self-Help Capabilities
Find Champions!
Assist the business
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Service Adoption considerations
HR & IT Dev are the Champions
Business Analysts – SharePoint Training
Developers Mind-shift – Code Last
Site Admin & End User Team Site Manuals
Site Admin “How To Sessions”
Microsoft Productivity Hub
CodePlex SharePoint Learning Kit
me.sanlam.co.za – My Site – No content Tab
Intranets Extranets Business SolutionsThe Sanlam Way!
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Service Support considerations
Service Desk
Service Management Processes SLAs & OLAs
Reporting Web Analytics +
Internal SharePoint Support Team COE
Project Teams
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Billing Model Considerations
Businesses have budgets!
Per User subscription?
% of Operation Costs?
Projects?
Storage?
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Questions & About MeSharePoint Manager with Sanlam ITISS
IT Pro/Architecture on MS stack since 1994
Working with SharePoint since WSS 2.0
Contributor tohttp://www.cmswire.com/cms/information-management/sharepoint-as-a-shared-business-service-012169.php
MS Case Studyhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001248
http://twitter.com/NazParker01
http://za.Linkedin.com/in/nazparker