PItney Bowes Global Customer Summit 2011

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Global Customer Summit 2011A world of opportunity. Start here. June 6 – 8, 2011Danbury and Shelton, CT

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The Pitney Bowes Company Story4 Our story6 Customer Communications Management8 The viable technology provider

Innovation10 Pitney Bowes: 1920-2010

DMT Solutions20 Output Management solutions24 Production Print solutions30 Mail Finishing solutions38 Sorting solutions44 ADF solutions48 Service solutions

Brilliant Communication Awards52 Awards

DMT Solution Showcase56 DMT showcase areas57 DMT partners

Table of contents

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Our storyWe help businesses understand their customers and prospects better, so they can communicate more effectively using the most effective mix of channels—web, email, mail, text and call centers—to form personal connections that build long-term relationships and ensure business success.

The value we deliverPeople today receive an overwhelming number of messages through a growing number of channels. Pitney Bowes is helping businesses make sure their communications get the attention of their customers and prospects. We also enable businesses to engage their customers on the customers’ own terms, which is critical when consumers are confronted with so many choices.

• To help our customers grow, we help them gain deeper insights into their customers and use these insights to create more personal communications that really speak to their customers and create great customer experiences.

• To help our customers improve efficiency in the creation and management of their communications, we provide products to automate their mail-and-print operations and streamline the flow of documents and data critical to running their business and to serving their customers. We also offer a broad range of managed services, so they can free organizational resources for their core business.

• To help overwhelmed consumers take charge of their lives, we’ve introduced the Volly™ secure digital delivery service that allows them to pay bills, browse their favorite catalogs and keep track of coupons, all from one secure location.

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Our capabilitiesWe deliver this value through a range of software, hardware and services, coupled with deep knowledge of customer communications and a long tradition of innovation.

Innovation You probably know us as the leader in mail. Our mission has always been broader: To improve business communications and facilitate global commerce.

We are a company built on innovation. We introduced the postage meter in 1920 and have been responsible for virtually every technological breakthrough in the mailing industry since, including remote postage downloading, Internet postage and networked digital mailing systems.

We have used this expertise as a foundation to expand into new areas like data quality, location intelligence and predictive analytics. Today we are a multi-billion dollar technology company with two million customers around the world.

Our valuesWe hold ourselves to the highest standards of corporate citizenship, demonstrated in our business practices, progressive HR policies and our support for the communities where we do business.

These core values are the foundation for the value we deliver to our customers, employees, shareholders and the community at large. They enable our financial success, and they underlie the trust these stakeholders place in us every day.

Why Pitney Bowes?We help our customers build stronger customer relationships, create more effective communications and streamline their operations, so they can grow and be more efficient.

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The Pitney B

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Customer Communications ManagementPitney Bowes is the leader in customer communications management. We define CCM as solutions for creating more powerful communications that fully engage their customers and prospects—the key to building long-term customer relationships and driving profitable growth.

CCM consists of three broad solution sets which we can implement as point solutions or as part of an integrated, end-to-end CCM solution. Our experts can also advise you on a total customer communications strategy and help you implement.

Understanding customersImprove the quality of your data and understand your customers better so you can fully engage them Business success begins with finding the right customers and understanding enough about them to capture their attention and get them to act—whether it’s to make a purchase, sign up for benefits or just visit your website. With our business intelligence, predictive analytics and data quality solutions, companies can do more with the information they already have: • Connect transactional data points to get a more complete picture of a customer. • Model consumer behavior to improve sales and marketing results. • Find prospects who match the profile of their most profitable customers.

Improving essential communicationsCreate more powerful customer communications while reducing your production costsYour physical and digital communications are what connect you and your customers—and represent a significant investment. Our superior technology helps you achieve the operational reliability, efficiency and security you need to create multichannel communications of the highest quality, at the lowest cost possible. Your organization can also free up resources by having our experts manage all its customer communication needs.

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Our solutions help your communications get results, with messages tailored for each customer and delivered through the most effective combination of channels–the mail, email or a mobile device, or the Web.

Improving the customer experienceTurn your customer communications into two-way conversationsWe help businesses listen. Because the best communications are two-way conversations. Our software can keep everyone in an organization up to date on every interaction a customer ever had with the organization, whatever the channel. So a call-center representative, for example, will know if the customer she’s talking with just received a credit card offer in the mail. Our real-time decision tools go far beyond the “Customers-who-bought-this-also-bought-that” variety to actually assess what a particular individual might be interested in right now. As a result, our solutions don’t just drive product sales, but also long-term customer loyalty and profitability.

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The Pitney B

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Pitney Bowes, the viable technology providerThe viability of technology providers is a critical consideration in selecting firms to provide solutions and services. At Pitney Bowes, we manage our business to deliver smart and secure solutions backed by our financial strength in order to grow with our customers for the long term.

• Pitney Bowes is one of the largest companies in the customer communications management industry. In 2010, annual revenue was USD$5.4 billion.

• Free cash flow for 2010 was USD$961 million, and the company estimates it will generate between USD$750 and USD$850 million in free cash flow in 2011.

• For more than 20 years, Pitney Bowes Financial Services International (PBFSI), a wholly owned subsidiary, has been providing high-quality financial services for Pitney Bowes offerings to Pitney Bowes customers throughout the international marketplace.

• The company has increased its dividend each year for the past 29 years, including 2011.

• Pitney Bowes continues to invest in R&D. In 2010, our R&D investment was USD$156 million. Advanced technology is a key to the firm’s success, and it continues to be on the forefront of innovation as a result of this financial commitment.

• The company ranks as number 375 in the 2010 Fortune 500—the annual ranking of America’s largest firms. Pitney Bowes first joined the Fortune 500 in 1962.

• As of December 31, 2010, 70 percent of Pitney Bowes revenues were generated in the United States, and 30 percent in the rest of the world.

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• Pitney Bowes has been listed on the New York Stock Exchange since 1950, and has been a component of the S&P 500 Stock Index continually since 1957.

• Pitney Bowes has a large and diverse customer base with two million customers worldwide.

• 2010 was the 90th Anniversary of incorporation of Pitney Bowes.

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The company’s founding was based on the invention of the postage meter at the beginning of the 20th century, and our steady stream of innovation in physical and digital technologies continues in the 21st century.

Pitney Bowes was founded by Arthur Pitney and Walter Bowes in Stamford, Connecticut around the innovative postage meter, which had to be approved by the U.S. Congress because it printed currency.

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1920

Arthur H. Pitney

First official postage meter setting in the United States.

Delivering more than 90 years of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making customers more productive, Pitney Bowes is increasingly helping companies grow their business through advanced customer communications management.

Walter H. Bowes

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Innovation

A Mark of Product ExcellenceA Pledge of Postal service

1930

Pitney Bowes’s business was mail, and like the mail it reached nationwide. Sales and service forces covered the country and gathered once a year forleadership conferences. In 1938, top performers gathered in the Berkshiresin western Massachusetts.

The Model A mailing machine which housed the

Model M postage meter.

During the 30’s, metered mail grew from $32 million in postal revenue to nearly $190 million.

The company expanded its product line offerings to include the omni-denomination meter to print

postage from ½ cent to $99.00.

Today, Pitney Bowes has 2 million customers and processes $20 billion in

postage funds a year.

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“Scrap for Victory” drive produced 50 tons of metal

for war materials.

1940

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The “R” line meters and mailing machines were introduced for large, medium and small mailers.

The “DM” desk model was the first mass-market postage meter.

Women were nearly 40% of the workforce at the Stamford plant where 28 different war products were manufactured.

Walter H. Wheeler, Jr. did not give his name to the company, but he gave it much of his enduring character. He was a

talented individual and, as a business leader, was well matched to the challenges and opportunities of his era.

Walter H. Wheeler, Jr.

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Pitney Bowes unveils the “5000” series—a smaller,

faster, omni-denominational meter and mailing machine.

1950

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Innovation

The first automatic mail-sorting machine was developed for the U.S. Postal Service.

Pitney Bowes became publicly traded on the New York Stock Exchange. With nearly 3,000

employees, the company’s revenue was over $20 million in 1950, a 17% increase in just one year.

Today, Pitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration to deliver greater postage and operational savings. Sorting more types of mail—from postcards and letters to flats, small parcels, even poly wrap® and irregular shaped pieces—for multiple savings opportunities.

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Electrostatic desk-top copiers join the product line.

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Pitney Bowes joins FORTUNE Magazine’s list

of FORTUNE 500 Companies.

Growth in business mail leads to the implementation of the zip code system in 1963.

The TOUCHMATIC was the first mailing machine of its kind in the history of metered mail.

The Mailomat “self-service post office.”

Today, the Intelligent Mail® barcode allows companies to improve tracking and have free address correction services; mailers who use the full-service barcode option can also earn greater USPS® discounts on qualified mail.

The 1961 mail inserter.

1960

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1970

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Innovation

Pitney Bowes continued its geographic expansion in

the Asia Pacific region.

Adoption of a new logo, symbolizing the intersection of paper-based and

electronic communications.

In 1968, Pitney Bowes acquired the Monarch Marking System Company, which would produce the first barcode equipment for retail trade use.

Technological renewal meant applying electronics to functions that for 50 years had been performed mechanically.

Today, the remote downloading system is one of the world’s largest cryptography applications, securely handling over $20 billion worldwide.

Acquisition of DictaphoneCorporation.

In 1976, the Pitney Bowes Credit Corp. was formed, providing customers with

financing and payment solutions.Robert Pitney’s inventionwas the precursor to Postage by Phone.®

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The company expanded its service offerings with the creation of Pitney Bowes Management Services.

1980

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A full line of facsimile productsoffered nationwide

coverage.

In 1980, Pitney Bowes was 60-years-old and highly successful. It began a process of renewal that would match historic strengths to future challenges. A symbol of this determination was a new corporate headquarters designed by I.M. Pei & Partners.

In 1987, the 3100 series inserter could collate, insert enclosures, seal, count, and stack envelopes in one uninter-ruped operation.

Pitney Bowes continued to expand in Asia Pacific with an office in Japan and

the company’s Chairman traveled to China to sign a trade agreement.

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1990

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Innovation

Today, Pitney Bowes finances over $2 billion in equipment and postage globally.

Decision to divest Dictaphone and Monarch and focus on core businesses.

Grand opening of the Technology Center in Shelton, CT

The launch of the Personal Post OfficeTM increases demand for Pitney Bowes products among the small and home-office markets. In the same year, the company introduces Purchase Power®, which revolutionizes how businesses pay for postage.

Purchase PowerTM is introduced, providing financing for equipment, services and postage to customers worldwide.

A new age of integrated mail processing begins with the launch of the Paragon® system, which automatically calculated and affixed

postage based on weight and size of mail.

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2000

IntelliLinkTM software for the DM SeriesTM Digital Mailing Systems is introduced.

Pitney Bowes becomes the largest provider of mail presort services in the U.S., aggregating outbound mail from many organizations and enabling more mailers to enjoy the benefits of postage discounts.

Pitney Bowes launches the IntelliJet™ Printing System,

a new production color printing system for high-

volume transactional mailers.

APSTM Series Advanced Productivity Systemintegrates with DFWorksTM suite for onlinemanagement of all document processes.

DM 200® Digital Mailing System

MapInfo, a provider of location intelligence solutions, is acquired by Pitney Bowes

In 2004, Group 1® Software is acquired, expanding our presence in customer communication management software.

During a decade of tremendous expansion, the company invested in over 90 acquisitions and expanded its portfolio of offerings in areas such as mail services, location intelligence, software and printing.

Pitney Bowes is recognized as one of the world’s largest software companies

according to Software Magazine.

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Pitney Bowes launches Volly™ secure digital delivery service, a new cloud-based digital mail communications platform.

2010

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Innovation

Pitney Bowes acquires Portrait Software plc, Oxfordshire, UK; provides customer communications management software to enhance existing customer analytics and relationship management systems.

Pitney Bowes is now a global enterprise deriving 30% of its revenue from outside the United States.

Pitney Bowes’s software division based in India earned recognition as one of India’s Top 50 Best Companies to Work For in 2010 by the Great Place to Work® Institute.

To celebrate its 90th anniversary on April 23, 2010, Chairman

Murray Martin and the corporate officers rang the closing bell of the New York Stock Exchange.

Pitney Bowes Healthcare Customer Communications Management is launched.

Pitney Bowes introduces the Connect+™ Customer Communications Series to help organizations deliver more powerful messages.

Pitney Bowes is recognized by the Ethisphere Institute as one of the

World’s Most Ethical Companies in 2010 for the fourth year in a row.

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Innovative output management solutionsWith Pitney Bowes Production Intelligence® Output Management solutions you can have your customer communications stream any way you like it. Whether you are taking your first steps toward a White Paper Factory™, adding integrity to your document production process, responding to customer-driven channel demands, or improving the efficiency of a mixed shop of output and mail finishing devices, Pitney Bowes Production Intelligence packs the power you need to meet these requirements with ease.

Pitney Bowes Production Intelligence Output Management solutions can help you unlock the value of your legacy and modern applications in ways you never thought possible.

Take a fresh look.

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Add value to documents, accelerate productivity and improve integrityReal time “any-to-any” print stream transformationOutput device management doesn’t make the headlines, but it is where we got our start in Production Intelligence® and it can be critical to a well functioning document production operation. Our open, industrial strength Output Management solution set incorporates flexible print stream transformation, centralized resource management and output device independence. It frees users from proprietary print streams and vendors, helping you to tailor a solution to meet your business output needs—including both printed statements and electronic delivery.

Break your reliance on preprintSaying goodbye to pre-printed forms and starting each job with blank paper and/or white envelopes might be easier than you think. The reasons are simple enough: inkjet technology now delivers the speed, print quality and per piece affordability that mailers demand. By combining high-performance printing with data-driven, high-integrity Production Intelligence® Output Enhancement software, our solutions can help you move gradually—or quickly—to a White Paper Factory™ environment at any point in your value chain. Let us help you get started.

Add integrity, right from the startThe first step to being able to account for everything in your mail production environment is—quite simply—knowing in advance what you are counting. Our Production Intelligence® Output Enhancement software helps you create integrity where none existed, by assigning an identity to every piece of each document in your mailstream, creating a corresponding 2D barcode that will be included with each piece you print, then giving thatinformation to your mail finishing equipment so it can confirm its work as it goes. Everyone likes being “in the know”, even your inserters.

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Products• P/I™ Output Manager• P/I™ Enterprise Manager• P/I™ Output Enhancement• P/I™ Wizard• P/I™ OfficeMail

Selected capabilities• Print any application on any printer• Intelligently split jobs to balance workloads over multiple

printers, even over multiple locations• Centralize printer control, resource management and

job-level accounting• Meet demands for multi channel communications• Add 2D barcodes needed for high integrity mail finishing• Integrate with ADF control systems• Integrate with address presort and cleansing applications

prior to printing• Merge smaller jobs into a single large job• Replace POSTNET with Intelligent Mail® barcodes to meet

USPS requirements• Reformat documents to streamline downstream processing• Eliminate preprinted forms with offset shell replacement• Enhance documents by adding color and/or graphics

NEW! Sell transactional document white space to third party advertisersEnhance your buckslip or insert revenue program by selling existing white space on your transactional documents to third party advertisers. Simply make your statements available on our new Web portal, review and approve requests by advertisers, then watch the extra revenue roll in.

The Web portal finds and identifies available white space on your documents and creates targeting information based on psycho demographic profiling information.

Third party advertisers brought to the table by Media Horizons, our industry leading media broker partner. Web portal currently available within the United States only.

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Make a brilliant statement for your bottom lineTo produce accurate, meaningful, timely customer communications effectively and efficiently requires a smart approach to the entire process. That’s where partnering with Pitney Bowes can provide a unique advantage. We unify your production environment to optimize the effectiveness of your transactional mail operations with essential hardware, software and services that make print and mail an end-to-end process.

Pitney Bowes IntelliJet™ Printing System family offers a brilliant combination of industry leading print speed, color inkjet quality and web format size, to help you to produce higher quality, full-color transactional documents faster and at a lower cost. When you link this proven performance, high productivity and throughput to Pitney Bowes Production Intelligence® Output Management software and mail finishing systems, you will optimize efficiencies across the entire process. We can improve operational performance, help you build stronger customer relationships and drive better business results.

Take a closer look.

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IntelliJet 20™ Printing System It’s time to make your move

The Pitney Bowes® IntelliJet 20™ Printing System brings business-building flexibility to your production floor. Designed to meet the needs of transactional print and mail operations, the system is sized to replace—and outperform—existing toner-based monochrome devices so you can grow volumes without growing footprint. The IntelliJet 20 also provides a simple and accelerated path to color within the same system. With IntelliJet, every job is fully optimized for high-speed inserting and mailing—and your business is positioned to drive better bottom line results.

Color, without compromiseBacked by a strategic alliance between Pitney Bowes and HP, the IntelliJet™ Printing System family leverages proven HP inkjet technology and HP Bonding Agent to produce high-value, high-volume customer communications.

Capabilities

Easily migrate applications using a 20.5-inch (520.7 mm) web width

Reliably print at speeds up to 400 feet (122 m) per minute for monochrome; 200 feet (61 m) per minute for full color

Maximize throughput with 2-up processing of up to 872 color impressions per minute; up to 1744 monochrome only impressions per minute

Produce up to 25 million letter-sized color and up to 50 million monochrome only impressions per month

Market-leading 1200 nozzles per inch resolution and superior optical density

Process 100% variable content with a powerful, scalable IntelliJet™ Print Process Manager

IntelliJet™ Print Process Manager processes a range of PDLs including Metacode, LCDS, APF, PS, PDF and PCL

Produce MICR print in-line with a fully integrated imaging solution

Unrivaled service and support when you need it, 24 x 7

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IntelliJet 30™ Printing System Capitalize on colorful new opportunities

The innovative Pitney Bowes® IntelliJet 30™ Printing System is specifically designed to drive improved results over your existing print and mail processes. A streamlined platform for unprecedented print and mail integration, the system will help you achieve new levels of productivity, optimization and quality at a lower total cost of ownership. Not only can it make a positive impact on your customer communications, it can make an utterly brilliant statement for your bottom line.

Achieve peak operational performancePitney Bowes Production Intelligence® software is built right into every IntelliJet solution giving you a streamlined platform for unprecedented print and mail integration. You’ll gain high level synergies, improving workflow, reducing costs, creating efficiencies and enhancing the quality of your customer communications.

Capabilities

Innovative 30-inch (762 mm) web format

Boost productivity printing at speeds up to 600 feet (183 m) per minute for full color variable jobs

Maximize throughput processing 3-up letter applications at up to 3,928 color impressions per min-ute; 2-up letter applications up to 2,618 impressions per minute

Produce up to 100 million letter-size equivalent full-color impressions per month

Produce in-line, fully integrated MICR checks

Meet demands for stricter qual-ity will full-color, 1200 nozzles per inch resolution


Accept a wider range of paper from 40-350 gsm, including plain, uncoated stocks— no pre-treating required

Unrivaled service and support when you need it, 24 x 7

Enable 3-up printing that is optimized for mail finishing with a seamless merge capability

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IntelliJet 42™ Printing System Ultimate lean print manufacturing

A brilliant combination of quality, format size and productivity.The revolutionary Pitney Bowes® IntelliJet 42™ Printing System is uniquely designed to help high volume print manufacturing environments achieve new levels of operational productivity. The system’s 42-inch web width and unprecedented throughput combine to deliver the ultimate in document manufacturing productivity, opening the door for smart consolidation of resources. The IntelliJet 42 Printing System delivers on the promise of lean print manufacturing.

Unmatched productivityThe optimum solution for continuous, streamlined print and mail manu-facturing, the IntelliJet 42 Printing System is part of a tightly integrated solution consisting of Pitney Bowes® software, hardware and customer support services.

CapabilitiesUnprecedented transactional application flexibility with scalable up to 42-inch (1067 mm) web format

Achieve ultimate productivity printing at speeds up to 600 feet (183 m) per minute for full color variable jobs

Maximize throughput processing 4-up letter applications at up to 5,236 color impressions per min-ute; process two 2-up jobs at once

Produce up to 140 million letter-size equivalent full-color impressions per month

Meet demands for stricter quality will full-color, 1200 nozzles per inch resolution

Scalable Printing Technology enables the highest quality thermal inkjet printing at the lowest total cost of ownership


Automate roll changeover with optional zero-speed splicer

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A smart start to mail finishingPitney Bowes portfolio of high performance mail finishing solutions offers a unique combination of productivity, flexibility and integrity. Whether you need to process a complex billing application or just a simple marketing campaign, we have the right solution that not only helps ensure the job gets done faster and with the highest level of accuracy, but also at the lowest cost.

Built-in intelligence can help you link these solutions to our Production Intelligence® Output Management software, IntelliJet™ Printing systems, Postal Solutions and ADF software to optimize efficiencies across the entire process. Pitney Bowes can improve operational performance, help you build stronger customer relationships and drive better business results.

Take a closer look.

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NEW mailstream Wrapper The next generation mail finishing system

The NEW Pitney Bowes mailstream Wrapper combines innovation, intelligence and speed to redefine productivity and operational efficiency. Designed to process high volume Transactional and Direct Marketing communications, this unique solution builds on the best-in-class capabilities of the high speed, high integrity MPS26 mail insertion system. With the mailstream Wrapper, your business will be positioned to achieve unprecedented levels of productivity and operational cost savings.

Industry leaders deliver breakthrough innovationDeveloped in partnership with Sitma Machinery, the mailstream Wrapper integrates Sitma’s innovative wrap technology into the existing workcell of the Pitney Bowes MPS26 high speed mail finishing system to produce high quality customer communications.

Capabilities

Mailpiece created with appear-ance and features of traditional envelope to include contoured flap and window

Process variable thickness applications at speeds up to 26K mailpieces per hour

Increase productivity 20-25% by eliminating envelope insertion process

Compatible with industry proven MPS family of input, enclosure feeder, output and software options

End to End Integrated High Integrity Mailpiece Tracking

Optimizes return on investment with ability to upgrade existing Pitney Bowes MPS/APS systems

Reduce material costs up to 40% over traditional boxed envelopes

Tight-web design enables in-line envelope printing

Increase operational efficiency and system uptime with high capacity envelope rolls containing up to 60K envelopes

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mailstream Productivity Series Non-stop performance and reliability

Pitney Bowes mailstream Productivity Series (MPS) is a scalable, intelligent high-speed mail finishing systems. Building on its solid, high integrity base you can build a system to meet your exact requirements, utilizing cutsheet and continuous inputs, merging inputs, friction and rotary feeders, new wrapping technology, color envelope printing, and more. Process your simple or complex applications on the system used by the highest volume, highest integrity mailers worldwide.

Built-in Production Intelligence® softwareBuilt-in data-rich reporting capabilities automatically collect the data you need to make informed business decisions. The MPS lets you access multiple report types and job statistics to evaluate your operations and identify potential

areas for change. Reports operate on a scalable platform with machine-based or networked views and are fully enabled for DFWorks® ADF integration to manage enterprise-wide workflow.

Capabilities

High Productivity Inputs eliminate speed degradation associated with high page count applications

Supports OMR,BCR, 2D, OCR scanning; includes Line Scan capability

NEW Auto Fold capability ensures quick, consistent job setup and reduces risk of non-compliant mail

High speed document merge capability

Processes wide range of enclosure types with both Friction and Rotary enclosure feeders

High performance letter mail processing at speeds up to 26K/hr

High Speed Digital Meter and Permit Printing

Increase operational efficiencies and mailpiece effectiveness with the Print+ Messenger color and NEW monochrome inkjet system

End to End High Integrity Mailpiece Tracking

NEW Integrated, high integrity, labor saving Auto Traying solution

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Mailstream EvolutionTM

The smart approach to mail finishing

The Pitney Bowes Mailstream Evolution™ inserting system delivers high performance when you need it—every single day. Its flexible platform can be built to meet your current needs, and then easily expanded as your requirements grow. Whether you have high or low page counts, cutsheet or continuous applications, open or closed face envelopes, we can help you design a system that meets your exact business needs with the highest possible productivity and integrity.

Faster letter to flats changeoverAchieve the fastest changeover in the industry with automated job setup, automated fold plates, linescan cameras which read all symbologies anywhere on the input document, and material handling options that can rotate, flip or turn your collation.

Capabilities

Letter mail processing (up to14K/hr)Flats mail processing (up to 9K/hr

High Productivity Inputs eliminate speed degradation associated with high page count applications

NEW High capacity Cut Sheet Input with vacuum separation processes high value, high margin statement applications

NEW Continuous Form Cutter processes documents lengths between 3.5” to 14”

No Changeover Module significantly reduces changeover from letters to flats


Process broad range of enclosure materials with low maintenance, modular servo Rotary and Friction Feeders

Increase profitability and mailpiece effectiveness with the Print+ Messenger color and NEW monochrome inkjet system

Direct Connect Verify identifies and tracks each mailpiece with filebased processing and input scanning

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Mailstream EvolutionTM

Right sized to fit your operational needs

The best in class performance, flexibility and reliability of the Pitney Bowes Mailstream Evolution™ is now available in a reduced footprint configuration to meet your mid-volume operational needs. Achieve consistent performance and increased operational efficiency with new automated job setup features. Designed to process a wide range of applications, this modular platform can be configured to meet your current needs and upgraded to meet future requirements as your business grows.

Small footprint without compromiseProcessing the most challenging, high value customer communications is never in question with the industry proven flexibility of the Mailstream Evolution. Your investment is

protected with this scalable platform that allows you to start out small and evolve to meet your future business needs.

Capabilities

Letter mail processing (up to12K/hr) Flats mail processing (up to 9K/hr)

Continuous loading cut sheet feeder for processing simple, single page applications

NEW Continuous Form Cutter processes documents lengths between 3.5” to 14

Supports OMR,BCR, 2D, OCR scanning; includes Line Scan capability


Configurable transport available in 3 station increments

Maintain system uptime with continuous load Rotary and Friction Feeders

Processes wide range of envelope sizes and styles including executive, diagonal and side seam

Scalable, modular platform configurable to meet your space and application needs

Direct Connect control system for scalable integrity

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FlowMaster® RS Inserting SystemSuperior flexibility and performance

The Pitney Bowes FlowMaster® RS Inserter will make your operations more productive, more flexible and ultimately more profitable. Its servo powered transports are field proven, in even the most demanding high volume environments, to keep running and running. The FlowMaster®RS handles a wide range of materials and sizes. With its reliability and far-reaching versatility, the FlowMaster®RS system makes it easier to grow revenue and improve your bottom line.

Improve your bottom lineAdd reporting intelligence with Pitney Bowes iSiteTM Vision Solution. Options include simple output scanning, job reconciliation, image archival, sitewide reporting and the ability to tie this information into our powerful DFWorks® platform.

Capabilities

Letter mail processing (up to16K/hr)Flats mail processing (up to 9K/hr

Configurable with low maintenance, modular servo Rotary and Friction Feeders

NEW High capacity Cut Sheet Input with vacuum separation processes high value, high margin statement applications

NEW Auto Fold capability ensures quick and consistent job setup

NEW Next generation Bindery Interface automates manual tasks by integrating bindery and inserter operations

Process wide-range of materials including single-panel glossy, standard folded, cross-folded newsletters, stitched booklets

Process high margin read and print applications with flexible document scanning

NEW Increase profitability and mailpiece effectiveness with the Print+ Messenger color and monochrome inkjet system

Speed Sort Output Conveyor enables easy identification of mail breaks for fast sorting

iSiteTM Vision Solutions provide intelligence, output scanning and job reconciliation

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Print+ MessengerTM Color Inkjet System Personal, powerful, profitable communications

The innovative design of the Print+ MessengerTM full color printing system enables mailers to increase the effectiveness of customer communications and achieve new levels of operational savings. Turn plain white envelopes into a revenue-generating tool with one-to-one high-resolution graphics and TransPromo messages. Combined with the ability to eliminate preprinted envelopes, reduce material inventory and commingle jobs, mailers can now transform their operations to deliver significant results to the bottom line.

A whole new mediaTurn the everyday business envelope into a whole new media—a media that may have the highest readership of any in advertising, because no one discards the mail without first looking at the envelope. Use the outside of the envelopes to drive revenue opportunities.

Capabilities

Full CMYK color printer (600x300 dpi)

MPS - Letters (20K/hr)MSE/FlowMaster - Letters (up to 14 K/hr) Flats (9K/hr)

Print 100% variable images, logos and messages at speed with proprietary Print+ MessengerTM Controller

Print+ Messenger Layout Designer simplifies creation of dynamic envelope content

Fast drying dye-based ink ensures high quality finished pieces

Hot-swappable ink cartridges maximize system uptime

Intelligent variable thickness mechanism and Direct Connect software ensures consistent high print quality

Optimizes return on investment with ability to retrofit Print+ Messenger to existing Pitney Bowes systems

Hot-swappable ink cartridges maximizes system uptime

Self-servicing features neces-sitate minimal printer expertise within the mail finishing workcell

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Start here for increased automationPitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration to deliver greater postage and operational savings. Superior read rate performance and the ability to use printstream data to perform an electronic first pass can help you qualify for greater discounts and speeds delivery. Sorting more types of mail—from postcards and letters to flats, small parcels, even Polywrap® sheets and irregular shaped pieces—multiplies savings opportunities.

Pitney Bowes sorting technology and productivity solutions can help you save more time and more money than you previously thought possible.

Take a closer look.

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EZ-Flats Sorting System Low cost of entry for bundle-based savings

Flats discounts are now attainable for virtually any in-house mailer! Organizations mailing between 500 and 10,000 First-Class flats, Standard Mail flats or Bound Printed Matter each day can take advantage of bundle based discounts in just one sorting pass. Quick and easy to learn, this semi-automated solution combines an automatic front end process—includingreading, weighing, labeling and bin assignment—with a manual, yet simplistic back-end process.

Save moreLooking for more ways to reduce costs? The EZ-Flats system is now available as a labor-saving inbound system, integrating with your corporate database to help speed the accurate delivery of mail to your internal customers.

Capabilities

Sort Letters, Flats, Parcels, Irregular Shapes andPolywrap® Sheets (1,400/hr)

Bundle-based processing

USPS® Manifest

Parcels (Single Piece and Priority Mail)

First-Class Mail® (Flats, Single Piece and Priority Mail®)

Bound Printed Matter (Regular, Single Pieceand Priority Mail®)

Intelligent Mail® Basic Service

In-Line Weighing

In-line Labeling

Handwritten Addresses

Inbound Sorting

Standard Mail® (Regular, Non-Profit and Drop Ship)

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ReliantTM Sorting Solution* Mid-speed letter and flats processing with a small footprint

Reliant™ is redefining the ROI of in-house mail sorting by providing a compact solution that delivers amazing throughput and outstanding functionality. Now companies with lower mail volumes can achieve the same efficiencies as high volume mailers. Whether you’re sorting incoming or outgoing mail—you can experience reduced operating costs, increased postal discounts, and improved productivity.

Maximizes your SPI* (Sorts per Inch)With its compact, single-sided footprint, the Reliant™ Sorting Solution is an ideal solution for businesses where ROI—and space—are at a premium. At just 9’ 9” in length and 34 inches in width, it fits through a standard door and can be placed against a wall to minimize floor space. Also operates on standard 120 volt outlet(s), so no special wiring required.

Capabilities

Sort Postcards (18K/hr), Letters (18K/hr) or Business Flats (16K/hr)

First-Class Mail®

Standard Mail®

UMove Enabled

Intelligent Mail® Basic and Full Service

Inbound Sorting

Lockbox Sorting

MERLIN® Standards Grading


In-line Weighing

Selective Opener

Doubles Detector

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*Reliant™ Sorting Solution currently available within the United States only.

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VariSortTM Mixed Mail Sorter Flexible, high volume flats manifesting

The VariSort™ Mixed Mail Sorter automates difficult-to-sort flats—including Polywrap® sheets and irregular pieces—and small parcels. It can help you take advantage of almost any sorting automation opportunity, so you can benefit from increased postage savings and accelerate your outgoing and incoming mail delivery. It can sort up to 8,000 mailpieces per hour, creating predictable SLAs, improved accuracy and significantly reduced labor costs.

Modular capabilitiesStart out with the size and processing capacity you need today and quickly add more capabilities as your requirements grow.

Expansion modules can be rolled up and online in just a few hours!

Capabilities

Sort Postcards (42K/hr), Letters (36K/hr) and Business Flats (21K/hr)

First-Class Mail®

Standard Mail® Drop Ship


Intelligent Mail® Full Service

Inbound Sorting

Local Video Encoding

Lockbox Sorting

In-line Labeling

Selective Opener

Track and Trace Integration


Doubles Detector

Dimensional Measurements

Mailpiece Image Archival

Sort into Pockets or Tubs

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VantageTM Sorting System Very high speed letter processing with innovative in-line options

The Vantage™ sorter combines speed, intelligence and endurance for the highest overall throughput in the industry. Every individual part of its newly engineered front end was selected for high speeds and longevity, for more consistent operation and less costly downtime. Innovative new feeder technology lets you sort mailpieces with a variety of thicknesses while maintaining a consistently high speed.

Expanded automationThe Vantage™ sorter is the first sorter which can include both an in-line scale and meter, helping some organizations eliminate offline metering and giving others the ability to accept mail from more sources. There are many other technology advantages—such as the

ability to obtain dimensional measurements for color and black envelopes— which expand the types of mail and services that you can offer.

Capabilities

Sort Postcards (45K/hr)and Letters (45K/hr)

First-Class Mail®

Standard Mail® Drop Ship


Intelligent Mail® Full Service

Inbound Sorting

Local Video Encoding

Lockbox Sorting

In-line Labeling

In-line Metering

In-line Weighing

2, 3 or 4 Pocket Tiers

Selective Opener

Track and Trace Integration


Positive Piece-Level Tracking

Doubles Detector

Dimensional Measurements

Mailpiece Image Archival

Integrated Conveyor System

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Information that leads to excellenceTo achieve high levels of efficiency and effectiveness in document production, high-volume mailers need an integrated, consistent way to monitor and measure workflow, resource, job and mailpiece status. They also need a way to simplify and automate time-consuming production planning and analysis tasks. That’s where our DFWorks® system comes in. It’s a powerful, scalable ADF information engine with a portfolio of modular data collection, production management, automation and reporting components.

Let Pitney Bowes help you create a more intelligent, high-performing ADF.

Start here.

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Pitney Bowes ADF solutions can help improve your customer communications in four important areasCompliance and integrityEmploying a systematic approach to tracking and managing your production is the proven methodology to ensure the integrity of your document factory. Efficient processes can also help you meet compliance-driven timetables and SLAs.

ProductivityADF solutions enable you to process mail with maximum efficiency for faster operation and lower cost. Beyond purely monitoring for quality assurance, ADF software can also drive your process improvement and efficiency, such as automating a closed-loop reprint process.

Postage costGaining full visibility of postage costs and funds management within a facility or across an enterprise, helps manage cash flow and internal accounting processes, regardless of postage payment methods. ADF solutions can also help you selectively insert buckslips or other materials, to help keep your mailpiece weights below postage breaks.

Customer Communications ManagementMeeting customer preference for how and when they want to be communicated to is forcing many mail producers to “move beyond the clipboard” as they manage all of these processes. ADF solutions can help you extend the reach of your customer data to include the complete customer communications value chain, helping you drive customer satisfaction and loyalty.

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Products• DFWorks® Document Lifecycle Tracking• DFWorks®Mailrun Management• DFWorks®Postage Accounting and Funds Management• DFWorks®Postal Manifesting• DFWorks®Production Workflow• DFWorks®Productivity Reporting• P/I™ Direct Access Inserter Productivity Reports• iSite™ Vision Solutions

Selected capabilities• Determine and benchmark productivity by equipment,

operator and job profile• Instantly know the status of every mailpiece that passes

through your facility• Simplify mailpiece lookup for efficient customer service• Evaluate operator performance• Automate and simplify site, account, job and resource

planning and management• Create an audit trail for jobs and mailpieces• Reconcile production jobs and pieces with high accuracy• Simplify postage costing, account management and

charge-backs over time, sites and jobs• Replenish postage automatically without slowing production• Automated postal documentation for mixed-weight First-Class Mail®

• Expedite “account pulls” from jobs in process• Automate a closed-loop mailpiece reprint process

NEW! Extend your ADF tracking and reporting to include legacy equipmentWith Pitney Bowes iSite™ Vision Solutions you can add reporting intelligence to mechanically based mail finishing systems. Options include simple output scanning, job reconciliation, image archival, site wide reporting and even the ability to tie this information into our powerful DFWorks® platforms. Flexible implementation platforms include bolt on cameras, integrated transports and even a roll up solution that lets you use a single iSite system to monitor any inserter within your operation.

iSite™ Roll Up Transport lets you quickly roll up our scanning module to any inserter, adjust the height and tie the system into your overall ADF.

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Solutions that work for youToday, there is tremendous pressure for businesses to deliver higher value printed business communications. You invested in innovative solutions to help your print and mail operation enhance capabilities and achieve SLAs. But alone, hardware and software technology can do little to take your operation to the next level of performance you need to succeed. You need expert service and support.

Pitney Bowes is known for our world-class customer satisfaction and commitment to providing exceptional service to customers around the globe. We know what it takes to meet the 24/7 demands of high volume mailers. Look to Pitney Bowes for a total solution for your print and mail operation.

Achieve your goals.

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ServiceWorksTM Solutions At your service

Whether you require comprehensive on-site supportor occasional technical expertise to compliment yourown in-house service capabilities, our full-range ofServiceWorks™ Solutions can help your equipment andoperation perform at their best.

Service simplifiedJust imagine how simple, conve-nient, and cost effective it would be for your business to have a single, reliable service provider for all your print and mail equipment.

We have a simple solution. Pitney Bowes Multi-Vendor Service

provides a single point of accountability along with a full range of exceptional services for your equipment from installation and repair to preventive maintenance.

ServiceWorks™ Solutions flexible offerings include:

On-site Service

On-call Service

Block of Hours

Consulting Services

Online Parts Ordering-PartsWorks™

Operator Refresh Training

Preventive Maintenance (U.S. only)

Installation Support (U.S. only)

Sorter Helpdesk 24 x 7 (U.S. only)

Time and Materials Support (U.S. only)

Parts Cabinet Program (Europe only)

Multi-Vendor Service (MVS)

Customer supportPitney Bowes global service organization has more than 1500 certified Customer Service Representatives (CSRs) and support staff. We offer repair and maintenance service for many different types of production print and mail equipment. We’ll help keep you at peak productivity.

Experienced personnelOur technicians are fully trained on the equipment they service. Field personnel have an average of 15 years experience and are direct employees of Pitney Bowes.

Fast accessAccess our call center for 24 x 7 coverage (in most areas).

Essential partsWe’ll provide the right part in the right place at the right time.

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Honoring the best and the brightestThe new Brilliant Communication Awards from Pitney Bowes honor the leading print and mail organizations—the innovators, early adopters and creative problem solvers—who are finding new ways to streamline workflow, ensure accuracy, and market precisely to get the greatest value from their customer communications. They’re leading a Customer Communications Management evolution using Pitney Bowes solutions to help lower costs, enhance the value they provide to their customers, and make their organizations more successful.

Are you among them?

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Powerful communication award For improved productivity, efficiency and quality

PSC Info Group, Oaks, PA Pres/Emtex Integration

Computershare Communication Company GmbH, Munich, BavariaServices Disaster Recovery Site - Directly Connected with Pitney Bowes

KDC Corporation, Osaka, Japan Significant Improvement of Efficiency and Productivity by Replacement to PB Inserters and Software

Tri-Win Digital Print and Direct Mail, Dallas, TX Increased Capacity, Accuracy, and Efficiency via FlowMaster

Wilen Media Corp., Farmingdale, NY Powerful Communications Through 4-Color Variable Data Printing

Colorful communication awardFor migrating to or use of digital color

Emdeon, Toledo, OHEmdeon Moves to Full Color Processing

Wilen Media Corp., Farmingdale, NY Color Communications To Highlight Customer Offerings and Increased Response Rates

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Profitable communication award For creating more relevant, profitable customer communications

PSC Info Group, Oaks, PA Speak Softly But Carry a Big Stick

Press Ganey, South Bend, INOperational Evolution

TSYS, Columbus, GA TransPromo Solution/ TSYS Whitespace Manager

Mailsort Macon Inc., Macon, GASolutions, Not Suggestions

Wilen Media Corp. Farmingdale, NY Profitable Communications to Effectively Compete in Direct Mail Personalized Marketing

Logistic Mail Factory GmbH, Augsburg, Bavaria Integration of Postoffice from CodX to P/I OfficeMail solutions

DATA PLUS, Tosu City, Saga Pref DATA makes PLUS Value for Anyone

Innovators choice award Selected by peer voting

All Brilliant Communication Award entries participated in the online voting by peers. Did you vote? To view the 2011 award entries in detail, go to www.pbbrilliantawards.com

Special thanks to all those who participated in the new Brilliant Communications Awards. We were delighted by the response and are excited to be able share the brilliant results being achieved by our customers.

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DMT showcase areasTuesday, June 7, 1:00pm – 4:00pm

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New Mail Finishing Solutions: Tour stops 3-5Flexibility meets operational efficiency. See the new smallest member of our Mailstream Evolution™ mail finishing team, the fastest changeover in the industry, and a new cutter that could help you make the move from cutsheet to highly efficient continuous.

Marketing Communications Solutions: Tour stops 6-8See new solutions that can help extend your Direct Mail capabilities, including color envelope printing choices, inputs designed to handle color documents with care, and efficiency driving tracking and reporting.

White Paper Factory™: Tour stops 9-11Our solutions can help you move gradually—or quickly —to a White Paper Factory™ environment at any point in your value chain. From software-driven offset shell replacement, to our new state-of-the-art envelope wrapper, see how you can reduce costs while creating higher value customer communications.

Production Print Solutions: Tour stop 12Only Pitney Bowes lets you integrate print and mail so every job is fully optimized for high-speed inserting and mailing. You can achieve breakthrough productivity with

our unprecedented combination of multi-up format, unmatched print speed of up to 600 feet per minute, and industry leading digital color inkjet quality. Talk to our experts to learn how our growing family of IntelliJet™ Printing Systems can help you migrate transactional applications to color to make a positive impact on your customer communications, and a brilliant statement for your bottom line.

Postal Solutions: Tour stops 13-18Sorting now comes in all shapes, sizes and capabilities. With Pitney Bowes comprehensive solutions you can automate more than ever—whether you want to fit a sorter into a very small space, sort at extremely high speeds, sort unusual shapes or materials, or simply leave the sorting to us! See how our sorting and payment solutions can help you with your postal automation strategy.

Customer Communications Management: Tour stops 18-24It may be a long walk to our Customer Communications Management area, but it is certainly worth the trip! Learn how complete data control can help you drive operational efficiencies such as end-to-end closed loop processing, multi channel delivery, QR code driven payment methods, and more.

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1 Service Solutions that Work for You2 Cash in on White Space with our new Web portal3 Our smallest Mailstream Evolution™ yet, scalable

for both current and future needs4 Mailstream Evolution™ with new continuous form input5 Mailstream Evolution™ with Print+ Messenger™

Color Inkjet System & Auto Fold Capability6 FlowMaster® RS Flex with statement processing plus

read and print7 FlowMaster® RS Flex with iSite™ Reports central

tracking and reporting

8 FlowMaster® RS Flex with next generation Bindery Input and Print+ Messenger™ Color Inkjet System

9 Next generation MPS White Paper Factory™ System10 Easy first steps toward a White Paper Factory™ strategy11 MPS Mail Finishing System with personalized inserts12 IntelliJet™ Printing System Family13 Small footprint Reliant™ Sorting Solution14 Pitney Bowes Presort Services15 Pitney Bowes Global Financial Services Postage

Payment Solutions16 VariSort™ Mixed Mail Sorter for difficult-to-sort flats17 EZ-Flats Sorting System for low volume flats

18 Vantage™ High Speed Sorting System with in-line scale19 Automated Document Factory Solutions20 Automated Reprint Solution21 Pitney Bowes Marketing Solutions Marketing

Automation and Prospect Finder22 Pitney Bowes Management Services Customer

Communications Management Solutions23 Pitney Bowes Mailing Solutions Management DI950

FastPac® Inserting System and Connect+ 3000 printing QR Codes

24 Companion™ with Read and Print and DM Infinity™ meter

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Four+ hours, two great choices! 10:00am – 11:15am; 1:00pm – 4:00pm

SOLUTION SHOWCASE TRACKStart here. During our morning guided tour we will quickly take you through all of our innovative solutions on display, from feeders designed especially to handle high quality color print, to our new “smallest ever” Mailstream Evolution™ inserter, to our most ad-vanced White Paper Factory™ solution available. We will review new choices in sorting that will make you think twice about your current postal strategy, and we will take a quick walk through our automated reprint solution.

Go anywhere. Now that you have the lay of the land, you will have three full hours in the afternoon to take a closer look at the solutions and technology of your choice. Talk to any of our system experts for more in depth information. Attend a “short tour” to learn more about a specific topic. And new for 2011, join our valued partners as they show you how they integrate with and enhance our technology to meet your specific needs.

MARKETING TRACKStronger customer relationships. Start here. Our marketing track is designed for mailers, marketers, or business leaders who are looking for innovative ways to leverage their customer communications to acquire customers and strengthen customer relationships for greater profitability. It includes both informative sessions, panel discussions and a front row look at our newest solutions, including: • Acquire the right customers. Discover the power

of insight to acquire customers more effectively and make the most of the customer lifecycle for longer, more profitable customer relationships.

• Maximize customer lifetime value. Pitney Bowes is leading the way with communication solutions that can help you onboard and serve your customers better.

• Deliver an outstanding customer experience. There are more ways than ever to reach your customers. See our latest multi-channel communication solutions live and in person.

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Envelope and paper providers• Cenveo (B)• Envelope Manufacturers

Association (A)• Georgia Pacific (E)• International Paper (C)• Tension Envelope (D)

Sorter address verification• Parascript (S)• RAF Technology, Inc (V)

Pre & post processing solutions• Carter Control Systems (M)• EMT International (R)• HSW (K)• KFW Automation (DD)• Lasermax Roll Systems (N)• Mail Automation, Inc. (Q)• Standard / Hunkeler (P)

Mission critical server technology• Stratus Technologies (U)

Mail finishing solutions• Adphos (H)• Baumfolder Corporation (AA)• CEM (I)• Precision AirConvey Corporation (G)• Sitma Machinery (F)

Scanning / Integrity• Cognex (J)• Document Data Solutions (CC)• Inspectron (O)• Videk (L)

Print technology• Domino (Z)• Hewlett Packard (W)• Impika (Y)• MCS Incorporated (X)• Riso (EE)• VideoJet (T)

Marketing• Media Horizons Management (BB)

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Thank you for participating in the Global Customer Summit 2011

Every connection is a new opportunity™

For more information call 877-536-2736 or visit us online: www.pb.com

Document Messaging Technologies37 Executive DriveDanbury, CT 06810-4147

©2011 Pitney Bowes Inc. All rights reserved. Pitney Bowes, Reliant, P/I and Every Connection is a new opportunity, the Corporate logo, Vantage, VariSort, IntelliJet, IntelliJet 20, IntelliJet 30, IntelliJet 42, iSite, Production Intelligence, Mailstream Evolution, FlowMaster, Print+ Messenger, DFWorks, and ServiceWorks are trademarks of Pitney Bowes Inc. or a subsidiary. USPS, Priority Mail, Intelligent Mail, First-Class, First-Class Mail, Standard Mail, MERLIN and ZIP are trademarks of the United States Postal Service. All other trademarks are the property of the respective owners.

• Pitney Bowes Management Services• Pitney Bowes Global Financial Services• Pitney Bowes Mailing Solutions • Pitney Bowes Volly• Pitney Bowes Marketing Services• Pitney Bowes Digital Cement

• Pitney Bowes Business Insight• Pitney Bowes Portrait Software• Media Horizons• HP• Production Mail Solutions Financing

PItney Bowes Global Customer Summit 2011

Technology

Transcript of PItney Bowes Global Customer Summit 2011