Pinstripe Presents Memo to HR
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Transcript of Pinstripe Presents Memo to HR
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1 Content Property of Pinstripe, Inc.
Memo to HR What Have You Done for Me Lately?
Tuesday, March 20, 2012 #talentmindset
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2 Content Property of Pinstripe, Inc.
China Gorman
• Chief Executive Officer at CMG Group
• Past COO at SHRM
• Blogger at www.ChinaGorman.com
• On Twitter: @ChinaGorman
• Contributor at HR Examiner www.hrexaminer.com
• SmartBrief on Workforce Editor at Large
• Pinstripe Advisory Board Member
• RiseSmart Advisory Council Member
Speaker
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3 Content Property of Pinstripe, Inc.
What have you done for me
lately?
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4 Content Property of Pinstripe, Inc.
A better question:
What should I expect you to
do for me?
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5 Content Property of Pinstripe, Inc.
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6 Content Property of Pinstripe, Inc.
Why We Hate HR By: Keith H. Hammonds August 1, 2005
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7 Content Property of Pinstripe, Inc.
CHRO Impact and Influence
Impact and Influence of the Chief Human Resource Officer Role – Serves as a trusted advisor to the CEO and the senior
leadership team – Translates business strategy into a talent strategy for the
company – Helps to drive a performance-based culture that has the
capabilities to change and adapt as the business environment and competitive context changes
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8 Content Property of Pinstripe, Inc.
HRPA CHRO Concerns
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9 Content Property of Pinstripe, Inc.
Critical global HR issues – Managing talent – Improving leadership development – Employee engagement – Strategic workforce planning – low current
capability worldwide
WFPMA & Boston Consulting Group Survey
Creating People Advantage 2010: How Companies Can Adapt Their HR Practices for Volatile Times
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10 Content Property of Pinstripe, Inc.
But what if you aren’t a Fortune
200 CHRO?
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11 Content Property of Pinstripe, Inc.
What’s Keeping You Up Now?
Human Resource Executive September 2, 2011
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12 Content Property of Pinstripe, Inc.
What should I expect you to do for me?
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13 Content Property of Pinstripe, Inc.
It’s all about business
influence!
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14 Content Property of Pinstripe, Inc.
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
Frank Romer
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15 Content Property of Pinstripe, Inc.
You have personal influence because – You are competent – You listen – You are trustworthy – More than “do no harm” – you seek
opportunities to do good
Personal Influence
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16 Content Property of Pinstripe, Inc.
Other leaders turn to you because • You are competent • You are fair • You are solutions oriented • You deliver results • They trust your judgment • You own your mistakes • You share the credit for success
Leadership Influence
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17 Content Property of Pinstripe, Inc.
Key to influence is…
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18 Content Property of Pinstripe, Inc.
Competence
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19 Content Property of Pinstripe, Inc.
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20 Content Property of Pinstripe, Inc.
HR questions to ask
yourself…
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21 Content Property of Pinstripe, Inc.
Do I have an HR-related certification?
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22 Content Property of Pinstripe, Inc.
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23 Content Property of Pinstripe, Inc.
Do I belong to an HR-related professional association?
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24 Content Property of Pinstripe, Inc.
What trend do these logos highlight?
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25 Content Property of Pinstripe, Inc.
Do I regularly read HR-related magazines?
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26 Content Property of Pinstripe, Inc.
Do I read HR blogs?
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27 Content Property of Pinstripe, Inc.
Can I name any laws signed by President Obama that affect how my organization interacts with its employees?
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28 Content Property of Pinstripe, Inc.
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29 Content Property of Pinstripe, Inc.
Have I participated in formal professional development this year?
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30 Content Property of Pinstripe, Inc.
Business questions to
ask yourself…
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31 Content Property of Pinstripe, Inc.
Can I explain how my organization generates revenue and what its year-to-date financial metrics are?
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32 Content Property of Pinstripe, Inc.
Can I get on my CEO’s calendar within
two weeks?
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33 Content Property of Pinstripe, Inc.
Have I had P&L responsibility?
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34 Content Property of Pinstripe, Inc.
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35 Content Property of Pinstripe, Inc.
Have I been responsible for a sales quota?
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36 Content Property of Pinstripe, Inc.
Do I serve on a board of directors – profit or non-profit?
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37 Content Property of Pinstripe, Inc.
Do I read a business newspaper regularly?
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38 Content Property of Pinstripe, Inc.
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39 Content Property of Pinstripe, Inc.
Do I read business magazines regularly?
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40 Content Property of Pinstripe, Inc.
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41 Content Property of Pinstripe, Inc.
Have I read any business-related books this year?
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42 Content Property of Pinstripe, Inc.
Do I read business websites or blogs?
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43 Content Property of Pinstripe, Inc.
I know what the answers to these questions are…
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44 Content Property of Pinstripe, Inc.
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45 Content Property of Pinstripe, Inc.
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46 Content Property of Pinstripe, Inc.
So why isn’t the right question being asked?
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47 Content Property of Pinstripe, Inc.
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48 Content Property of Pinstripe, Inc.
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
Frank Romer
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49 Content Property of Pinstripe, Inc.
Internal Environment
FINANCIAL TARGETS INTERNAL ACTIVITIES
Operating margins Cash flow Capital intensity Revenue growth Return on investment
Strategy People Operations Organization
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50 Content Property of Pinstripe, Inc.
External Environment
ECONOMIC DYNAMICS
TALENT MANAGEMENT TRENDS
REGULATORY ISSUES
Global National Local
Global National Local
Global National Local
EDUCATION
DEMOGRAPHICS
COMPETITION
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51 Content Property of Pinstripe, Inc.
Internal Environment
FINANCIAL TARGETS INTERNAL ACTIVITIES
Operating margins Cash flow Capital intensity Revenue growth Return on investment
Strategy People Operations Organization
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52 Content Property of Pinstripe, Inc.
Internal Environment: Financial Targets
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53 Content Property of Pinstripe, Inc.
Internal Environment: Financial Targets
SHRM Workplace Visions Issue 1/2012
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54 Content Property of Pinstripe, Inc.
Internal Environment: Financial Targets
Gallup: Employee Engagement
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55 Content Property of Pinstripe, Inc.
“Best Buy has … had success in connecting improved employee-engagement scores to store performance: it found that for every 10th of a point it boosted the former, its stores saw a $100,000 increase in operating income.” — CFO Magazine, June 1, 2007
Internal Environment: Financial Targets
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56 Content Property of Pinstripe, Inc.
Internal Environment: Internal Activities
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57 Content Property of Pinstripe, Inc.
External Environment
ECONOMIC DYNAMICS
TALENT MANAGEMENT TRENDS
REGULATORY ISSUES
Global National Local
Global National Local
Global National Local
EDUCATION
DEMOGRAPHICS
COMPETITION
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58 Content Property of Pinstripe, Inc.
External Environment: Economic Dynamics
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59 Content Property of Pinstripe, Inc.
External Environment: Economic Dynamics
U.S. BLS: Employment Projections – 2010-2020
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60 Content Property of Pinstripe, Inc.
External Environment: Talent Management Trends
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61 Content Property of Pinstripe, Inc.
External Environment: Talent Management Trends
61.1% 58.6%
50.7% 52.1%45.3%
1987 1995 2000 2005 2009Conference Board Survey, January 2010
Job Satisfaction
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62 Content Property of Pinstripe, Inc.
Percentage of departing employees who would not recommend their employer
External Environment: Talent Management Trends
Source: Company exit surveys aggregated by Corporate Executive Board
42% 43% 42% 50%
62%
75%
'06 '07 '08 '09 '10 '11*
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63 Content Property of Pinstripe, Inc.
External Environment: Regulatory Issues
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64 Content Property of Pinstripe, Inc.
Background Checks/Credit and Criminal Discrimination in the Workplace Domestic Partner Benefits Domestic Violence/Workplace Bullying Harassment in the Workplace Health Care Reform Leave – Paid and Unpaid Mandated Use of E-Verify Military Leave Misclassification of Workers NLRB decisions Weapons in the Workplace
External Environment: Regulatory Issues
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65 Content Property of Pinstripe, Inc.
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66 Content Property of Pinstripe, Inc.
Business Influence
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67 Content Property of Pinstripe, Inc.
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68 Content Property of Pinstripe, Inc.
So then the question
becomes…
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69 Content Property of Pinstripe, Inc.
What does HR think?
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70 Content Property of Pinstripe, Inc.
Q&A #talentmindset
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71 Content Property of Pinstripe, Inc.
China Gorman CEO, CMG Group chinagorman.com / @chinagorman Angela Hills Executive Vice President, Pinstripe [email protected]
Thank You!
www.pinstripetalent.com