What is employee engagement?

Why is engagement important?

Up-to-date global statistics & information

How to compute the Cost of Disengagement in your organisation?

Myths and truths about Millennials and disengagement

Who is responsible for engagement?

Leadership and its impact on culture

The science of motivation

Limitations of traditional training

Six steps to employee engagement

Setting the scene for engagement improvement

Picture from Pixabay

Enhancing the heart, brain & growth of a workplace

Implementing measurable behaviors from company values

How to implement a programme that can effect positive change in culture

How to recognise and reward team members to activate the heart without money

How to deepen human connections to build trust and open communication in teams

How to implement a system to promote team accountability and personal responsibility

Successful case studies that you can implement in your organisation

Founded in 2012 by entrepreneur and world leading engagement expert Richard Maloney,

Engage & Grow has a vision to create a globally engaged workforce, one employee at a

time. Engage & Grow was born out of a passion for helping people thrive and we exist to

reconnect employees. We are passionate about this because no matter what industry you are

in, people are the most important asset to any organisation. Engage & Grow was also founded

on challenging the norm. We believe companies and leaders need to go beyond traditional methods to truly

engage with their employees.

Over the short span of time since 2012, it has become a global movement with 300+ licensed coaches, in

80+ countries, 1000+ programs run, engaging 30,000 employees worldwide. Engage & Grow is also

recognised as a global leader in Employee Engagement with many Awards such as Telstra Australian Micro-

Business of the year, Optus & MyBusiness Awards in 2016 and 2018.

―Benedict provided good insights, with high level of interaction and engaging activities that made learning fun

and relatable.‖ – Head of Internal Operations, National University Hospital of Singapore

―I enjoyed the practical and hands-on tips on coping with change on a personal level, as well as a leader.

Benedict was a good facilitator who provided a light-hearted and safe environment to engage and share our

experiences to learn from one another. It is useful and applicable in our daily work‖ – Head of Project

Management in Environmental Services, National University Health System, Singapore

―The trainer made all the difference! He was engaging, well structured in terms of programme flow. He

weaved in activities to bring the point across. I love the stories and the group participation was awesome. Ben

is one of the best trainers I have seen so far.‖ – Senior Manager, National Heart Centre Singapore

• 13+ years Psychological Consulting experience in the area of Leadership, Culture

and Employee Engagement in diverse settings

• TED Talk presenter & Regional Keynote

• Author of upcoming book, “Surviving to Thriving: A Blueprint to achieve Business

Excellence by leveraging on your Psychology”

• Conducted over 700+ talks & workshops related to mental well-being

• Commission by the Health Promotion Board of Singapore to led several national

level projects to advocate mental health in organizations & communities

• Associate Faculty, Singapore University of Social Sciences

• Psychologist & Registered Counsellor with experience supervising others

• ACE Insurance

• AVIVA

• Avaya

• A-Star Singapore

• BNY Mellon Bank

• Bank of America

• Brother International

• Cannon

• Channel

• DBS Bank

• Deutsche Bank

• Dairy Farm Group (7-11, Cold Storage, Guardian, Giant)

• ESPRIT

• FujiXerox (Singapore and APAC)

• Freshening (Singapore)

• Fisher Scientific

• Global Foundaries

• Groundfos

• Hapag Lloyd

• Harman International

• Hitachi (Cable, Data, Elevator)

• IBM

• Jurong Shipyard

• and 400+ more…

Visionary Chief HR Officers and HR Directors who want to build a culture of supportive environment for the health

and wellbeing of their employees

HR Officers responsible for development and implementation of policy to improve employee engagement and

culture

HR Officers responsible for the Health and Wellbeing of the employees

HR Generalist who wants to gain knowledge and skills in building work environment that is future-ready

“Only 15% of employees are engaged.”

- Gallup, 2019

“Companies waste more than 34% of salaries on disengaged and highly disengaged

employees”

- Engage & Grow, 2019

The world has an employee engagement crisis, with serious and potentially lasting repercussions for the global

economy. Though companies and leaders worldwide recognise the advantages of engaging employees and many

have instituted surveys to measure engagement — employee engagement has barely budged in well over a decade.

Gallup has been tracking employee engagement in the U.S. since 2000. Though there have been some slight ebbs

and flows, less than one third of U.S. employees have been engaged in their jobs and workplaces during these 15

years. According to Gallup Daily tracking, 26% of employees in Australia are engaged – i.e. they are involved in,

enthusiastic about, and committed to their work and workplace. Worldwide, only 13% of employees working for an

organisation are engaged. With so many organisations focusing on engaging their employees, the question is: Why

aren’t global engagement levels increasing?

Whatever way you look at it, employee engagement affects all organisations. But traditional employee and leadership

training has proven to be old and slow (Deloitte, 2016). There is now a much quicker and powerful way to create

change at organisational level.

This certification is targeted at HR practitioners who would like to understand employee engagement thoroughly,

enhance leadership skills, and become an authority in this field with a proven system that works.

ACTION-BASED FRAMEWORK

Company culture cannot be changed overnight and cannot be changed on a one by one approach, simply because it is too tedious and time consuming. The academic science and practical experience are clear that it is the result of working systematically with the full team in the team environment. Engage & Grow’s “6 Steps to Employee Engagement™” is a tested and proven system that works from more than 1000+ programs implemented across 80+ countries.

TIME AGENDA

8.45 am Registration

9.00 am 1. STARTING WITH THE WHY: Establishing the individual worlds of the participants and their Why

This segment focuses on giving everyone an opportunity to introduce themselves and their world to the group, and identifying their core motivations for wanting to drive employee engagement and improving culture in their world. Participants will co-create a safe environment for learning and experiencing by actively building the culture for learning in the certification program.

10.30 am Break

10.45 am 2. STARTING RIGHT: Unpacking Employee Engagement

This segment breaks down employee engagement by looking at global statistics, and determining participant’s employee engagement levels in their world. A deeper look into the Cost of Disengagement, and a formula to compute that cost for their organization. We will also dive into looking at Millennials and Disengagement, reviewing the myths and truths surrounding this. Participants will be able to build a compelling business case by taking a deeper look at their own organization to determine the state of their workforce by analysing the engagement level of all employees and millennials, and how much it is costing their organization.

12.30 pm Lunch

1.30 pm 3. STARTING STRONG: Essentials of High Performing Teams

This segment reviews the 3 key aspects of High Performing Teams (HPT), and their impact on culture. Diving deep into the 5 Dysfunctions of a Team and evaluating the state of their organization using the HPT framework. Participants will learn and gain clarity of the gaps and strengths of their respective teams and determine specific areas to focus on.

3.00 pm Break

3.15 pm 4. DOING RIGHT: 6 Steps to Employee Engagement

This segment focuses on unpacking and walking through the 6 Steps of Employee Engagement, reviewing each step with Why it’s important, What to do and How to get started. Participants will be introduced to practical actionable framework to improve Employee Engagement through shifting the culture.

5.00 pm End

ACTION-BASED FRAMEWORK

TIME AGENDA

8.45 am Registration

9.00 am 5. SETTING THE SCENE: Evaluate, Leadership & Accountability

This segment focuses diving deep into the first 2 steps to evaluate and getting leaders to lead from the front. Participants will learn the science and critical indicators worth tracking to measure and evaluate employee engagement in the company, and ways to get leadership involvement and buy-in into the system.

10.30 am Break

10.45 am 6. INSPIRING CHANGE: Values & Behaviors, Recognition & Feedback

This segment will dive deep into the importance and ways to establishing agreed behaviors based on organizational values that are observable. We will also break down why recognition and appreciation is important, the frequency and how to conduct peer recognition that works. Participants will experience the process of establishing agreed behaviors and peer recognition that can be use back in their respective organization.

12.30 pm Lunch

1.30 pm 7. GOING DEEPER: Deepening Human Connections

This segment is one of the most powerful and impactful of the concepts, we will engineer and create meaningful connections through the power of stories. Participants will get first-hand experience of being adequately vulnerable in a safe environment to hear personal stories that binds relationships and align hearts.

3.00 pm Break

3.15 pm 8. GOING WIDER: Extending Engagement

This segment focuses on widening engagement to shift cultures by involving more people. Participants will learn to establish rapport by engaging with employees to show them that they care about them. They will learn the importance of Awareness, Encouragement, Consistency, Partnerships and Testimonials. Participants will commit to an Employee Engagement Workplace Challenge as part of the Certification, where they will run a Campaign with all resources and materials done, and ready to be implemented by copying and pasting, and printing it off their printers. More details to be covered in the workshop.

4.30 pm 9. CLOSING: Q & A and Award of Certificates

5.00 pm End

8 Employee Engagement Concepts that drives engagement.

1. Evaluate to get baseline information

2. Leadership to get buy in

3. Accountability get commitment

4. Recognition & Feedback to unite teams through trust and open communication

5. Human Connection to align the heart space

6. Extended Engagement to engage all levels

7. Corporate Responsibility to deepen purpose and mission 8. Innovation to seek improvements

ENGAGE & GROW CERTIFIED EMPLOYEE ENGAGEMENT SPECIALIST (LEVEL 1 & 2)

Location Kuala Lumpur

Dates 18-19 November 2020

Price Per

Person

Early Bird:

USD 2,300 (on or before 01 September)

Regular Price

USD 3,000

(After 01 September)

Contact

Person for

Registration

and Group

Discounts

[ Kuala Lumpur ] Seraphine Neoh Senior Project Manager Tel: +65 6423 0329 Email: seraphinen@humanresourcesonline.net

Important

Things to

Note

MANDATORY: As this is a certification program, all participants are required to complete 1 project at their workplace after the workshop. More details will be provided at the workshop.

Rebates

under

Government

Schemes

Malaysia – Under the Human Resources Development Fund (HRDF), registered employers can

claim rebates for trainings conducted by an overseas trainer/ training provider. For more information,

please visit http://www.lighthousemedia.com.sg/HRMY_HRDF.pdf

TIME EXECUTIVE GROUP COACHING

TO BE ADVISED

2 x 90mins Group Executive Coaching Sessions via Video Conferencing

The focus of our Masterclass is implementing and taking action, this Group Coaching is to give you access to the Coach over 2 sessions of Group Coaching through Video Conferencing to help you move your plan forward, get unstuck and get answers to your toughest issues you face when you return back to the workplace. The actual timing of the Group Coaching calls will be determined at the Certification Workshop.

Amendment

/

Cancellation

Policy

1. All bookings are final.

2. Should you be unable to attend, a substitute delegate is welcome at no extra charge.

3. HR Masterclass Series cannot provide any refunds for cancellations.

4. HR Masterclass Series reserves the rights to alter the programme without notice, including the

substitution, amendment or cancellation of trainers and/or topics.

5. HR Masterclass Series is not responsible for any loss or damage as a result of a substitution, alteration,

postponement or cancellation of the event.

As the training division of Human Resources, HR Masterclass Series takes a proactive role in organising a regional

series of public and in-house training courses across Asia. Together with our conferences and awards shows, these

courses form part of a complete suite of events specifically tailored for senior HR professionals.

Courses are conducted in a personalised and interactive workshop setting with practical case studies and exercises

from our expert trainer. Delegates will take away global best practices, fresh ideas and customised solutions for

implementation back in their organisations.

HR Masterclass Series is committed to being a trusted learning partner of HR practitioners throughout Asia.

ABB

AEON Credit Service

AirAsia

Alliance Bank Malaysia

Allianz Insurance

AstraZeneca

ASTRO Malaysia

Bank Negara Malaysia

Bumi Armada

Canon

CapitaLand

Carrier International

DHL

DSO National Laboratories Singapore

Ericsson

FMC

Fuji Xerox

Fujitsu Asia

Gamuda

Gucci

Hilton Hotels & Resorts

Hong Kong Jockey Club

International SOS

Kantar Health

Malaysia Airlines

Malaysia Airports Holdings

MasterCard

Maxis Mobile

McCann Erickson

MediaCorp Singapore

National Australia Bank

NetApp

NCS

PETRONAS

Prudential

S P Setia

Sands China

Schneider Electric

Sime Darby

Singapore National Eye Centre

Singapore Press Holdings

SMCP Hong Kong

SME Bank Malaysia

StarHub

Suntec Singapore

Telekom Malaysia

Tenaga Nasional Berhad

The Walt Disney Company

Tune Hotels

United Overseas Bank (UOB)

VADS Berhad

Volvo

WorleyParsons

Yale-NUS College

Yokogawa Engineering

Zurich Insurance