CONTACT CENTER KPO BPO TECHNICAL SUPPORT SOCIAL MEDIA SOFTWARE SERVICES

A n O v e r v i e w

The Company

Member of GTEC

Accreditations

Corporate Member of (IACC) Corporate Member of STPI

Member of NASSCOM

• E-Commerce

• Retail

• Healthcare

• Telecom

• Software

• Dairy & Farming

• Pharmaceuticals

• Logistics

Our Industry Focus

Our Serv ices

Voice Support

Inbound services

Outbound services

Email/Chat Support

Social Media Support

Contact Centre

IP Camera Support

Hardware Technical Support

Software Technical Support

Support

Technical Support

Business Process Outsourcing

Data Entry

Accounting

Data Management

Order Processing

Knowledge Process Outsourcing

Order Management

Configuration Management

Process Consulting

Social Media Marketing

Online Branding

Social Media Analysis

Platform Management

Web Development and Design

Software Development

iPhone Application Development

Quality Analysis and Testing

Software Services

Inf rast ructure & Technology

Two Tier Power Back Up System offering 100% Uptime

High Speed Internet Leased Line with Twin Back Up Connection

Cutting Edge Firewall Protected Network Domain

State of the Art Telephony System

Phykon

Latest Monitoring and Reporting Software

Satellite offices in multiple locations for redundancy and

immediate expansion

Priority in space allocation in Technopark and other spaces in

the purview of the State Government

Phykon

Technology features

Operates 24/7

Communication

State-of-the-Art Telephony

Asterisk Servers

Blended Architecture for Inbound and

Outbound Calls

Smart Predictive Dialing

Geographically Diverse DID(Direct

Inward Dialing) numbers

Remote monitoring and Extensions

Remote Barging

Call Queuing

Customizable Interactive Voice

Response Systems

Smart Call Monitoring and Quality

Control

Customized Voice Mail Boxes

Security

Restricted Program and Network

Access

State-of-the-Art Network Security

Systems

Cutting Edge Firewalled Domain

Control Systems

Scalable Theft Prevention System- 3

Levels of Network Security

Top of the line and Updated

Antivirus and Anti-malware Software

RFID Key Card Entry

Gadget Free Zone (Phones, PDAs,

USBs, CDs)

24/7 Surveillance

24/7 Security Personnel

One of the Largest IT Parks in Asia

Spread over 300 Acres

Over 4,000,000 Sq.Ft

30,000 IT Professionals

Own Internal Power Distribution System

24x7x365 Guaranteed Power Supply

Proximity to the City and Airport

Location: Technopark

Human Resources

Human resource pool

Trivandrum

The Capital of The Most Literate State in India

Over 20 Higher Education Technical Institutions

More than 15 Arts and Science Colleges

Creates over 50000 Graduates Annually

One of the Highest Percentage of English Using Population

in India

Contact

Prathish Vijay

CEO

prathish@phykon.com

Phone: +91 9947769452

L-11, Thejaswini, Technopark, Trivandrum 695081