CSA TrainingIntro Series

Phone System: ShoreTel

CSA Training100 Series

Phones

CSA Training100 Series

Phones

CSA Training100 Series

Phones

CSA Training100 Series

Phones

CSA Training100 Series

Phones

CSA Training100 Series

Phones

CSA Training100 Series

Answering

• Pick Up Head Set– Use Speaker (only use when appropriate)

• Greeting:– Salud Family Health Centers this is ‘your name,’

how can I help you?

CSA Training100 Series

Making a Call

• Dial 9 to get an outside line• Internal Calls: Use Directory– Use the Directory button to search/find– Click ‘Dial’ on the screen

CSA Training100 Series

Phones

CSA Training100 Series

Transferring a Call

• While on the call – Push Transfer button– Punch in Extension number– Transfer on the screen buttons

CSA Training100 Series

Mode Handling

CSA Training100 Series

More Information

• Manual found on intranet