1. CSA Training Intro Series Phone System: ShoreTel

2. CSA Training 100 Series Phones 3. CSA Training 100 Series Phones 4. CSA Training 100 Series Phones 5. CSA Training 100 Series Phones 6. CSA Training 100 Series Phones 7. CSA Training 100 Series Phones 8. CSA Training 100 Series Answering Pick Up Head Set Use Speaker (only use when appropriate) Greeting: Salud Family Health Centers this is your name, how may I help you? 9. CSA Training 100 Series Making a Call Dial 9 to get an outside line Internal Calls: Use Directory Use the Directory button to search/find Click Dial on the screen 10. CSA Training 100 Series Phones 11. CSA Training 100 Series Transferring a Call While on the call Push Transfer button Punch in Extension number Transfer on the screen buttons 12. CSA Training 100 Series Mode Handling 13. CSA Training 100 Series More Information Manual found on intranet