Phoenix Insurance ( Mauritius ) Ltd
Transcript of Phoenix Insurance ( Mauritius ) Ltd
WELCOME
Phoenix Insurance ( Mauritius ) Ltd
CeylincoStella becomes Phoenix
With an important investment in the capital and expertise from Insurance giants of Asia, CeylincoStella becomes Phoenix Insurance (Mauritius) Limited armed with a revolutionary Insurance concept and innovative products. Phoenix Insurance (Mauritius) Limited is determined to bring a new breath, dynamism and professionalism at every level of its service. Discover appropriate Insurance policies of Phoenix Insurance (Mauritius) Limited which will suit your expectations irrespective of your income or social status.
For the first time in Mauritius:
On the spot claim settlement – VIP (Vehicle Insurance Policy)
Subscribe to Vehicle Insurance Policy and benefit from a VIP treatment in
the event of an accident.
When an accident occurs, from a simple call to the Call Center of Phoenix
Insurance, which operates 24/ 7, every step is taken to ensure full cover settlement on the spot.
Phoenix Insurance ( Mauritius ) Ltd
Ceylinco – Sri Lanka Insurance Mauritian Partner
Phoenix Insurance (Mauritius) Ltd
19 Agents 11 Branches
55 % Income 45 % Income
Employment Employment
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Phoenix Insurance ( Mauritius ) Ltd
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Employees
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Phoenix Insurance ( Mauritius ) Ltd
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Premium
Project
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162 M
125.5 M
112 M
91.6 M
106.3 M 230 M
Phoenix Insurance ( Mauritius ) Ltd
VIP (Vehicle Insurance Policy)
On The Spot
Claim Settlement
Phoenix Insurance ( Mauritius ) Ltd
Steps to be followed by the Insured for a Normal Claim
Accident Police / ASF Cases
Visit POLICE Station to lodge an entry or Fill an ASF form by both
Parties
Intimate the Claim to Insurance Co.
Collect claim form
Visit Garage to obtain repair estimate
Obtain letter of approval from Insurer
Commence Repair
Return Salvage if applicable
After Repair Inspection (ARI)
Submit Final bills if applicable
Settlement
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Benefits to the Customer
• ON THE SPOT settlement of claims
• On the Spot Assessment
• Saving Time & Money
• Vehicle back on the road in the shortest possible time
• Security and Peace of mind at the time of need
• Positive attitude towards the Insurance Company
• Convenient and hassle free claim settlement
• Customer will not be left alone at the time of an
accident
• Minimize the mistakes done by the drivers when filling
the ASF forms.
• Cont….
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Benefits to the Customer
State of the art Customer Care Call center
with call agents 24/7.
Automobile Engineers strategically located
island wide for customer convenience
9 Branches to serve customers
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Claim Settlement Procedure
Accident
Inform Call Center
Assign Engineer
Engineer Visit the site
Loss assessment
Vehicle Details
Policy Details
Previous Claim
History
Access ONLINE DataBase
Provide Information
Re Inspection at garage
Obtain Garage Estimate
Customer request for a garage estimate
Settle claim
If not
Agreeable
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Claim Settlement Procedure
Customer Service Department
VIP customer Accident Call CSD
Taking the
Vehicle Number
Location, and
Contact Details
Allocate an Engineer
with all required details
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Claim Settlement Procedure
Engineer Visit the Site Loss assessment
Pay ON THE SPOT
Happy Customer Customer
Satisfaction
feedback
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Dissatisfied customer
CSD obtain customer satisfaction feedback
Quick Response Team re-visit the customer
re-assess the damage
Pay any difference if applicable
Delighted customer
Phoenix Insurance ( Mauritius ) Ltd
ON THE SPOT
Dissatisfied customer
CSD obtain Customer
Satisfaction feedback Re-visit the customer
Reassess the loss
Pay the balance
if applicable
Delighted Customer
Phoenix Insurance ( Mauritius ) Ltd
PHOENIX On The Spot
Claim
Settlement
Phoenix Insurance ( Mauritius ) Ltd