PhaseComments Repetition Plan Decide on number, type and location of VoIP Gateways and SBCs Create...
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Transcript of PhaseComments Repetition Plan Decide on number, type and location of VoIP Gateways and SBCs Create...
Office 365 Advanced Scenario:Unified MessagingMichael WilsonProgram Manager LeadMicrosoft Corporation
8-Mar-2011
Exchange UM Online: Executive Summary
Hosted voice mailCall answeringOutlook Voice AccessAutomated Attendant
Requires “dial tone” from customer’s telephony solution
Lync and compatible PBXs
Part of some Office 365 Enterprise Plans
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Customer’s Premises
Lync, PBX+GW or IP-PBX
Microsoft Datacenter
Voice-over-IP networkborder
elements
Public IP network
Phonesand users
UM Online Feature Set
Same as Exchange 2010 SP1 UM (on-prem), except…No speech access to the directory
Say “Directory” in Outlook Voice Access, switches to DTMF mode“Find messages from User Name” command not availableAutomated Attendants are all DTMF-onlySpeech access to personal contacts is still supported
No *-UMServer or Get-UMActiveCalls cmdletsServer objects are not visible in a multitenant environment
No Test-UMConnectivity cmdletReplaced by the UM Troubleshooting Tool (see Exchange Blog)
Connecting to UM Online: Microsoft LyncLync Server required
OCS not supportedEdge role requiredAll roles must be Lync (no OCS)
New: Hosted Voice Mail Policy
Lync voice mail routing can send calls to UM Online, as well as to UM on customer premisesCan mix on-prem and hosted voice mail for Lync users
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Customer’s Premises Microsoft Datacenter
Lync EdgeServer
Public IP network
Lync Client
Lync Mediation Server
Lync Servers
VoIP Gateway
Corporate IP network
Lync EdgeServer Pool
Lync (Enterprise Voice) here is still on-prem, not Online
Connecting to UM Online: PBXs and IP PBXs
Customer premises equipment
Session Border Controller (SBC)VoIP Gateway (if not IP PBX)
Similar interoperability story (compared to UM on-prem)
UM Telephony AdvisorLists PBXs, IP PBXs, Gateways
Adding content for SBCsSBCs act as transparent VoIP proxies and firewalls
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Contoso’s Premises Microsoft Datacenter
SessionBorder
Controller
Internal phones (PBX extensions) Session
BorderController
VoIPGateway
PBX (non-VoIP)
CISCO IP PHONE7905 SERIES
1 2A B C
3D E F
4 5J K L
6M N OG H I
7 8T U V
9W X Y ZP Q R S
* 0 #
4
7
PQRS
*
Northwind’s Premises
CISCO IP PHONE7905 SERIES
1 2A B C
3D E F
4 5J K L
6M N OG H I
7 8T U V
9W X Y ZP Q R S
* 0 #
4
7
PQRS
*
Public IP network
Internal IP phones (IP-PBX extensions)
Private IP network
IP - PBX
SessionBorderController
Connecting to UM Online: General ProcessPhase Comments Repetition
Plan • Decide on number, type and location of VoIP Gateways and SBCs
• Create DNS entry (or entries) for SBCs• Obtain certificates for SBCs
Per organization
Arrange on-prem equipment • Attach VoIP Gateways (if required) to PBXs and SBCs to private IP network
Create UM Online system config
• Use Exchange Control Panel or Remote PowerShell to create UM Dial Plans, etc.
Per UM Dial Plan
Configure on-prem equipment
• Set up call routing from PBX to SBC (via GW) and vice versa.
• Configure VoIP routing through SBC to and from UM Online.
UM-enable mailbox • Use Exchange Control Panel or Remote PowerShell to UM-enable mailbox.
Per UM user
Configure on-prem account • Set up voice mail call forwarding for user
On-Premises
Online
What’s Interoperable with UM Online?Microsoft Unified Communications Solutions
Microsoft Lync™ Server 2010 (Enterprise Voice)Other Solutions
PBXs, VoIP Gateways and IP PBXsListed at the Exchange 2010 UM Telephony Advisor pagesSystems Integrators may be able to support unlisted products
Session Border Controllers (as of Mar 2011)
Vendor Product/Version Type
Acme Packet Net-Net 4500 SCX6.2.0 MR-3 Patch 2
SBC
AudioCodes Mediant 1000 MSBG 6.00AL.014 SBC/VoIP Gateway
Ingate SIParator 19 SBC
NET VX1200 4.7.2v47 SBC/VoIP Gateway
When Will UM Online be Available?In Office 365 (Exchange Online): staged introduction
Requires Exchange Online Plan 2 (Office 365 Plans E3 or E4)UM-enabling user will fail unless appropriate license was applied
Plan to make available in all Office 365 regions, over time:
North America Europe Asia/Pacific Latin America
PBX or IP PBX
Private Beta* (now) Private Beta* (now) Private Beta* (now) GA + 6 mo.
Lync Private Beta (now) Public Beta GA GA + 6 mo.
UM will not be offered for users with certain country-of-origin values (list subject to review):
* Certificate Authority restrictions may apply: consult private beta documentation
Ecuador, Guatemala, India, Nigeria, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Uruguay
Frequently Asked Questions
My company is already using Exchange UM. What happens if we move the mailboxes to Exchange Online?Migration of UM-enabled mailboxes is supported.
However, unless rich coexistence between on-prem and Online organizations is used, at a minimum the UM PIN will be reset when the mailbox is moved.
There will be some on-prem configuration required to ensure that call forwarding to voice mail goes to UM Online, but voice mail downtime should be minimal.
Frequently Asked Questions
My company is already using another unified messaging solution that works with Exchange (e.g. Cisco Unity, Avaya Modular Messaging). What happens if we move the mailboxes to Exchange Online?
That’s really a question for the other unified messaging vendor. Current versions of these products won’t work directly with Exchange Online mailboxes. However, you may be able to use SMTP to forward voice messages (created on-prem) to the appropriate cloud mailboxes, with an inferior user experience.
Frequently Asked Questions
My company is using Microsoft Lync for Enterprise Voice, but some of our users also have older PBX phones on their desks. We are planning to subscribe to Office 365. Can we use UM Online for voice mail for all users?
Yes, if you buy the correct Office 365 Enterprise Plan, and the PBX is supported by Exchange UM. It’s even possible to use a single Exchange Online mailbox to take voice mail for a user who uses Lync, but also has an old-style PBX phone.
Frequently Asked Questions
My company is in Europe. Will the voice-over-IP communications between the telephony solution on our premises and Exchange Online UM stay within European networks?
Yes. Although there is no explicit mention of geographical regions in the UM Online host names, the DNS resolution of these names is sensitive to the requesting IP address and will direct all traffic to the appropriate region.
Frequently Asked Questions
My company uses an on-premises fax solution with Exchange UM. Will this continue to work if we move the mailboxes to Office 365? Some online fax services are compatible with Exchange UM. Will these also work if UM is Online?
We’re testing these scenarios at the moment. In principle, both on-premises and hosted fax services should work with Exchange Online UM, if they are interoperable with UM on-prem. Full details will be published when testing is complete.
Summary
Exchange Unified Messaging: Software and Online Service
Software: Exchange 2010 SP1 UMService: Exchange UM Online
Feature set of service almost identical to on-premises versionCustomer must have “dial tone” provided on their premises
Lync Server 2010 or UM-compatible PBX (VoIP Gateway if needed)Lync Edge Server or UM-compatible Session Border Controller
Available to users in most countries offering Office 365
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.