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Pg. 2 2015 DEKRA DEKRA world wide DEKRA in the region DEKRA services DEKRA applications DEKRA in Croatia

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Pg. 3 2015 DEKRA DEKRA world wide employs more than 35.000 people. DEKRA SE Global partner for a safe world. Company is present in over 50 countries world wide and DEKRA SE is established in 1925.

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Pg. 4 2015 DEKRA Thanks to our regional presence we are able to support implementation of your international projects. DEKRA in the region

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Pg. 5 2015 DEKRA With DEKRA branch network we can be reliable partner to our clients regardless location of project implementation. DEKRA in Croatia As a part of DEKRA Arbeit Group from Stuttgart, DEKRA is present on Croatian market since 2003.

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Pg. 6 2015 DEKRA Agency work DEKRA services Sales promotion activities Mystery Shopping & Market research Recruitment and Selection & HR Consulting

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Pg. 7 2015 DEKRA We assign quality and qualified personnel. We offer high level of flexibility in managing workforce. Agency work DEKRA services We do all administrative, legal and accounting jobs for you.

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Pg. 8 2015 DEKRA Recruitment and Selection We identify and attract professionals who will ideally fit in in your business organization. HR Consulting We provide consulting about managing human resources of your company. Recruitment and Selection & HR Consulting DEKRA services

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Pg. 9 2015 DEKRA DEKRA services Psychological evaluation Our certified experts will provide you with a complete picture of personality characteristics, abilities, competencies and professional interests of the interviewed persons and will determine the suitability of those persons profiles for certain positions. Organizational climate We test general psychological atmosphere in your company which directly affects the productivity of your employees and success of whole company.

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Pg. 10 2015 DEKRA Mystery Shopping & Market research DEKRA services Mystery Shopping DEKRA Mystery Shopping service makes it possible for you to find out how much are your employees actions in accordance with the standards of your business organization. DEKRA Mystery Shopping is an effective tool for collecting information about real experiences in order to improve your service or product. We implement our Mystery Shopping projects in web application DEKRA HR.net.

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Pg. 11 2015 DEKRA DEKRA services Visit Count Visit Count market research method enables us to make a comparison between number of people who visited your store (potential buyers) and number of purchases (actual buyers) with the purpose of upselling and offering better service to your customers. After Shopping After Shopping market research method helps us to find out why buyers decide or why they don't decide to buy something. This market research method is conducted the moment the buyers exit your shop when impressions on purchase are still fresh.

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Pg. 12 2015 DEKRA Sales promotion activities DEKRA services If you launch a new product or you want to strengthen your brand awareness, we offer you reliable partnership in organizing sales promotion activities. We organize in-store or out-of-store promotion activities which include presentation (and/or sales) of your products, sampling and other sales promotion activities depending on your needs.

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Pg. 13 2015 DEKRA www.dekra-hrassistant.com DEKRA applications DEKRA HR Assistant App is designed for every individual who wants to have quick and easy access to gross/net salary data, productive working hours data, duration of vacation leave or termination period and more. DEKRA HR Assistant App is applicable for Croatia, Bosnia and Herzegovina, Montenegro and Serbia.

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Pg. 14 2015 DEKRA DEKRA applications DEKRA HR.net is a web application structured through three different modules with the purpose of providing full insight into common business cooperation. DEKRA HR.net modules are given to you depending on the type of DEKRA service you use. www.dekra-hr.net

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Turn to us with full trust. It pays off to choose the safe side. info.hr@dekra.com www.dekra-zapo.hr