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    6  What are the rules for appointment of beneficiary/Nominee

    1.  Each member shall make in his declaration in Form 2, a nomination conferring of theright to receive the amount that may stand to his credit in the Fund in the event ofhis death before the amount standing to his credit has become payable, or where theamount has become payable before payment has been made.

    2.  A member may in his nomination distribute the amount that may stand to his creditin the Fund amongst his nominees at his own discretion.

    3.  If a member has a family at the time of making a nomination, the nomination shall bein favour of one or more persons belonging to his family. Any nomination made bysuch member in favour of a person not belonging to his family shall be invalid:

    [PROVIDED that a fresh nomination shall be made by the member on his marriageand any nomination made before such marriage shall be deemed to be invalid.]

    4.  If at the time of making a nomination the member has no family, the nominationmay be in favour of any person or persons but if the member subsequently acquiresa family, such nomination shall forthwith be deemed to be invalid and the membershall make a fresh nomination in favour of on or more persons belonging to hisfamily.

    [(4A) Where the nomination is wholly or partly in favour of a minor, the membermay, for the purpose of this Scheme, appoint a major person of his family, as definedin clause (g) of Paragraph 2, to be the guardian of the minor nominee in the event ofthe member predeceasing the nominee and the guardian so appointed:

    PROVIDED that where there is no major person in the family, the member may, athis discretion, appoint any other person to be a guardian of the minor nominee.]

    5.  A nomination made under sub-paragraph (1) may at any time be modified by amember after giving a written notice of his intention of doing so in Form [2] annexedhereto. If the nominee predeceases the member, the interest of the nominee shall

    revert to the member who may make a fresh nomination in respect of such interest.

    6.  A nomination or its modification shall take effect to the extent that it is valid on the

    date on which it is received by the Commissioner. 

    7 What is meant by Family? 

    Family means employees' spouse and children below 25 yrs. of age.

    8 Suppose employee does not have a Family and he/she dies before receiving benefit. Doeshis/her pension get lost? No, if he/she does not have a family, benefits will be paid to his/her legal heir and in case

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    of any disputes between claimants then succession certificate from Court will be mandatory.9 Suppose member has not nominated anyone? 

    In case of unmarried one, the amount will be paid to dependant father or dependant motheras the case may be.

    In case of married one, the amount will be paid to his/her spouse and children’s.10 How many years service is required to be eligible to receive pension? 

    Minimum 10 years eligible service will entitle for pension.11 What is the declaration of employment 

    At the time of joining employee have to submit Form 11 along-with Form 2 (NominationForm) duly filled and Signed by him/her, to respective HR department

    1.  Employee will fill the Form 11 in following manner :

    a.  In point no.(a) fill name & address and date of leaving with previousemployer, employee must fill details of last to last employer, if applicable

    b.  In point no. (b) employee will fill the details of last PF office along with dateof membership of Pension Fund and PF code allotted by previous employers.

    c.  Employee must fill the details of funds withdrawn/not withdrawn in pointno. (c) to (h)

    2.  It will be signed by Authorised Signatory of the company and kept these form intheir custody. They will provide these forms whenever required by consultant or PFDepartment for inspection.

    12 What is the process of PF Transfer from Previous Employer?

    Member can apply for PF transfer from his/her previous PF Account Number (withprevious organization) to his/her new PF account number with present employer. It’smandatory to submit Form 13 in two original copies where funds of previous employer aremanaged by PF Trust.

    1.  Employee can apply the PF transfer through Form No. 13. Serial No. 1 to 8 should becompletely filled and form should be signed by the employee.

    Please note :

    a)  Submission of Form 3A along-with Form 13 is mandatory, if employee had left

    the previous organization in current FY and funds are lying with any of theRPFC.

    b)  Submission of Form 3A is not mandatory if funds are managed by any of the PFTrust. In this scenario employee need to obtain Form7PS from previousemployer.

    2.  Filled Form will be sent to Ms. Neetu Yadav on under-mentioned address:

    Alcatel Lucent India Ltd.Plot No. 406, Fortune Towers,Building No-1, Udyog Vihar, Phase-III, Gurgaon –122 016 (Haryana)

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     For confirmation of receipt of Form, please raise your query on web portal of MyndSolutions after 7days of submission of Form to concerned person

    3.  Mynd Solutions Pvt. Ltd. Will process the form and submit the same with **concernauthority (RPFC/Trust) within 20 days (for new hired within 20 working days fromthe date of allotment of PF No. which will be allotted after 20 working days ofdisbursement of first salary) from the date of submission. In case of any discrepancyin application Mynd will inform to employee within 10 working days from the dateof receipt of application by them.

    ** Concern Authority means the RPFC, Gurgaon/Mumbai where Alcatel is currentlycomplying. Submission of transfer Form through our own RPFC is mandatorybecause before transfer of funds by previous RPFC confirmation of PF Account no.by RPFC, Gurgaon Alcatel is mandatory.

    In case of transfer of funds from Trust of previous employer we will submit theapplication directly to Trust.

    4.  Mynd will provide scan copy of submitted application within 7 working days of toconcerned employee.

    5.  Employee will get auto generated e-mail from helpdesk team on receipt of transfer offunds from RPFC/ Trust and he/she can view the same in PF ledger of current year.

    6.  Normally RPFC’s are taking 3-4 months time in transfer of funds. In case of non-

    receipt of PF transfer within 4 months employee can follow personally with RPFC,Gurgaon/Mumbai with help of submitted copy shared by helpdesk team. Employeecan reach RPFC, Gurgaon/Mumbai at following address

    RPFC, Gurgaon

    The Regional Provident Fund Commissioner

    Plot No. 43, Sector- 44,

    Gurgaon – 122 002 (Haryana)

    RPFC, Mumbai

    The Regional Provident Fund Commissioner

    341, Bhavishya Nidhi Bhawan,

    Bandra (East) Mumbai- 400 051

    For contact details and e-mail employees can refer to following link of EPFO i.e.www.epfindia.gov.in 

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     13 What are the Benefits on Leaving/Retirement/death of employee?

    The member shall be entitled to the under noted benefits

    1.  If member want to withdraw funds from Trust after leaving the services of thecompany, he will submit the withdrawal form after 2 months from the DOL. All PFaccumulations are taxable in hands of the employee if membership at the time ofleaving is less than 5 years. There is no any tax liability in case of transfer of funds tohis/her new employer account or if member had completed 5 years membership ofthe fund.

    2.  In case of retirement all PF accumulation will be paid to member.There is no taxliability on the same and funds will be paid to member immediately i.e. there is noany cooling period of 2 months.

    3.  In case of death all funds lying in the account of diseased member will be paid tonominee of the member. There is also no clause of tax liability and cooling period of2 months.

    14 What is the process of PF/EPS withdrawal from Alcatel? 

    Employee can initiate for PF withdrawal only after two months of his/her Date of Leaving.For withdrawal of accumulations under-mentioned Forms are required :

    a)   Withdrawal of Provident Fund : For PF withdrawal from Trust two forms named (i)Trust withdrawal form and (ii) Form-19 along-with duly signed cancelled cheque isrequired

    b) 

     Withdrawal of Pension Fund : For withdrawal of pension Form-10C along-withduly signed cancelled cheque is required.

    Exemption on 2 month lock period: In case of retirement/Female Marriage/Moving out ofcountry.

    Filled Form will be sent to Ms. Neetu Yadav on under-mentioned address:

    Alcatel Lucent India Ltd.Plot No. 406, Fortune Towers,Building No-1, Udyog Vihar, Phase-III,Gurgaon –122 016 (Haryana)

     For confirmation of receipt of Form, please raise your query on web portal of MyndSolutions after 7days of submission of Form to concerned person

    Payment of Provident Fund : Mynd Team will validate the submitted forms and incase ofany discrepancy they will intimate to employee through e-mail/our help desk support

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    system (ticket system) within 10 working days from the date of receipt of withdrawalForms. For remaining correct forms Mynd will process and pay the funds throughNEFT/Cheque within 45 working days from the date of receipt of claims.

    Payment of Pension Fund : EPS (pension) withdrawal application will be submitted with ina month with respective RPFC after the required verification. Similar procedure, asmentioned in above paragraph, will be followed for incorrect applications.

    Mynd Team will provide scan copy of submitted application to employees. RPFC willdirectly pay to employees through NEFT. Tentatively 3-4 months are taking by RPFC’s insettlement of pension withdrawals. If any employee had served more than 9.5 years(including service period of previous employer, if pension transfer already effected) thenwithdrawal is not permissible and benefits of the same will be paid in form of pension onattaining retirement age/ to nominee in case of death.

    15 What are the benefits available to employees while in service?

    The member shall be entitled to the under noted benefits while in service:-

    Member may avail non-refundable loan facility against his/her PF accumulationssubject to fulfillment of conditions laid down in the trust rules, for housingloan,repayment of existing housing loan,marriage (self & dependent familymembers) / /medical treatment (self & family) etc.

    16 What happens to the Pension Fund (8.33% (maximum Rs.541/- per month)?

    RPFC will pay pension to employees in case of retirement and to his/her family in case of

    death of the employee. Employee may withdraw contributed amount from RPFC if he/shehad not completed 10 years of service.

    17 And /or how about the sending the annual statement of accounts to each employee by acertain date on a yearly basis.

    Yearly statements are available on web portal and can be accessed by individual employeesthrough login credentials. In statement reflected on web portal, carry forwards balances ofEPS (Pension) are not showing because these funds are managed by the office of RPFC.

    Further the benefits of the said scheme is purely based on “DEFINED BENEFIT” not onCONTRIBUTION DEFINED”

    18 What are the forms required for PF & Pension ?Please visit our web site at http://retirals.myndsolution.com for necessary forms

    19 How to get the update balance ?

    You can raise a query through our help desk support system (ticket system). and you willget a statement. If you have not left the company then you can view your PF Accumulationson website of http://retirals.myndsolution.com with help of login and password provided.

    20 How can I get my login ID & password

    After disbursement of first salary an auto generated e-mail from helpdesk team will reach toall new joiners containing login credentials. In case of any further assistance on logincredentials please write to please write to HRSC India at [email protected] 

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    21 What if I forget my password? 

    Please raise your request through e-mail to HRSC India at [email protected] 

    22 How can I get information about my PF balance on web site?

    Log on to website http://retirals.myndsolution.com Enter Login ID & password ‘PF-

    Ledger for PF statement select year press ‘view’ button to view the statement.

    23 How can I change my password ?

    Log on to website http://retirals.myndsolution.com Enter Login ID & password 

    Change Password enter your old & new password & update.

    24 How can I see my profile ?

    Log on to website http://retirals.myndsolution.com Enter Login ID & password Myprofile view your profile

    25 How an employee can access Mynd portal post leaving the service of Alcatel?

    Post leaving Alcatel-Lucent an employee can access the web portal of MYND after updation

    of his/her e-mail ID.

    Under-mentioned flow will helpful in updation of e-mail id :

    Log on to website http://retirals.myndsolution.com Enter Login ID & password My

    profile view your profile

    Please change

    e-mail ID here

    and update

    profile

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    26 Why the PF contribution does not reflect for past years?

    For ALIL Employees those who are member in trust w.e.f. date of Joining: Theinformation available on Mynd site from the year 2008-2009 to till date.

    For ADI, Chennai Transit Employees: The information on Mynd site is related to currentcontribution i.e. January 2009 onwards. However contribution up to December 2008 will beupdated on Mynd site under head “PF transfer-in” once we will receive the Fund fromRPFC, Chennai & also the date of membership will be updated accordingly. ThePF no. which is mentioned on our site will continue to be the same for future references.

    For ALTIPL, Bangalore Transit Employees:  The information on Mynd site is related tocurrent contribution i.e. January 2009 onwards. However contribution up to December 2008will be updated on Mynd site under head “PF transfer-in” once we will receive the Fund

    from RPFC, Bangalore also the date of membership will be updated accordingly but thePF no. which is mentioned on our site will continue to be the same for future references

    For LTH Transit Employees: The information available on Mynd site is related to currentcontribution i.e. January 2009 onwards. Your previous PF fund which was deposited in LTHTrust A/c till December 2008 is also reflecting in FY 2009-10 PF statement under head PFTransfer-in.

    For Spetial Transit Employees: The information available on Mynd site is related to currentcontribution i.e. January 2009 onwards. Your previous fund which was deposited withRPFC, Noida till December 2008 is also reflecting in FY 2009-10 PF statement under head PF

    Transfer-in.

    27 Resolution of queries/ doubts of employees

    Please raise ticket through web site of Mynd Solutions (http://retirals.myndsolution.com) . If any employees doesn’t have their login credentials then they can write to HRSC India [email protected]. Mynd will respond on all the queries with in SLA of 3working days.

    STEPS OF RAISING QUERIES ARE AS FOLLWS :

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    Login Screen

    Click to login with

    valid credentials.

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    Home Screen

    Under Home tool bar, user can navigate through different hyperlinks given on this page i.e.

      My Profile  Policies & FAQ’s

      Forms

      PF Ledger

      SAF Ledger

      Change Password

      Retiral updation &

      Help Desk.

    Every hyperlink is meant to redirect to their corresponding pages

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    Support Center (Help Desk).

    Click at Help Desk hyperlink as shown below in the navigation pane window. 

    It will redirects onto other application where user need to submit his/her query requestin a predefined query format as shown in below screenshot.

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    User can submit his/her request by simply filling this form. It will automatically sent tothe concerned department for further processing. User can also set priority to his/herrequest.

    Fill query descriptionhere

    Set priority of thisquery

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    Once a query is submitted, user will get a reply or solution for the same from support team. 

    Click here to

    submit your

    Query type