ment delivery services, international ILL/DD, electronic re- quests, management software, equipment, and delivery meth- ods are presented. Four performance measures are examined: direct costs, fill rate, turnaround time, and user satisfaction. “Best performers” are identified and “best practices” charac- teristics outlined in order to serve as model and guide in suggesting stratkgies for improving local unit costs and per- formance.

Background information and rationale for the study pro- vide a context for the major issues in ILL/DD that led to examination of practices and costs. Results are reported for overall performance among all the libraries surveyed with a particular look at operations in two sub-groups: (1) four OhioLINK libraries, and (2) 13 Canadian research libraries. There is detailed statistical information about ILL/DD ser- vice components, including volume, unit costs, staff costs, fill rates, policies, turnaround time, and user satisfaction. Careful consideration is given to explaining methodology used, execution of the study, and summary of findings. Con- clusions and thoughts about areas for further research, as well as recommendations for improving measurement, are also discussed. Appended are graphs and tabular summaries, questionnaire examples, cost worksheets, and data collection forms.

This report is an excellent presentation of the results of this major, one of a kind study of lLL/DD practice and per- formance in North American libraries. While others have published articles examining various components of lLL/DD practice and cost in specific library settings, there are no studies as encompassing and inclusive as this one in its cov- erage of service components studied and institutions in- cluded. Jackson has done an noteworthy job of designing and reporting on a study that is characterized by thorough- ness of analysis, use of appropriate statistical methods, cre- ativity in looking at potential correlation and inferences, and reporting in a clear, interesting, and easily understood way. The comparisons to the 1992 study are particularly interest- ing in the context of the changing face of ILL characterized by increasing patron demand, evolving technologies, elec- tronic access and delivery issues, and costs. It is a valuable study that can serve as a tool for librarians and library ad- ministrators to use in examining their own institutional lLL/DD practices and operations and provide the means to compare and look for ideas for faster, cheaper, and more efficient service. This book is highly recommended for all ILL practitioners and library administrators desiring to eval- uate and improve local lLL/DD operations.-Charlotte A. Dugan, Reference Librarian/Coordinator of Interlibrary Loan, Southwest Missouri State University, Springfield, MO 65804-0095 < cad315f @mail.smsu.edu > .

Moving Library Collections:A Management Handbook, by Elizabeth Chamberlain Habich. Westport, CT: Green- wood Press, 1998. 344~. $79.50. ISBN o-313-29330-9.

The mammoth task of moving a library, the furnishings, shelving, equipment, and especially the collection, necessi- tates precise, long-range planning, and Habich’s book will help any library director, manager, or administrator, execute a smooth, successful move. Her “moving” experience hap- pened in the late 1980s when she managed Northeastern University Libraries move from the old main Dodge Library,

along with three branch libraries and the contents of a stor- age facility to the new Snell Library. Faced with many ques- tions, she could not find a source or guide that walked one through all the logical steps of preparing and planning for this complex project.

This unique, comprehensive guide is divided into five sections: the first relates to planning collection space; the second discusses general considerations involved in moving the collection; the third focuses on issues related to working with a moving company; the fourth discusses moving a li- brary without professional movers; and the final covers espe- cially difficult situations. Chapters and parts of chapters were contributed by the moving company, Michael J. Kent of William B. Meyer, Inc.; the pest management control is- sues by Agnes Qwigg, a preservationist from the University of Hawaii Library; and the when and how to clean whole collections of bound volumes by Joyce Frank Watson, the Building Planning Coordinator at the University of Hawaii Library. The pest control chapter includes a short, special- ized bibliography. The final chapter in the Special Topics section deals with moving disorganized collections and in- cludes a case study.

Appendix A contains a series of charts presenting the av- erage widths of different materials and the method for arriv- ing at those averages. Appendix B is a chart of 146 moves that were reported in English-language literature between 1929 and 1996 and includes location, type of library, reason for move, collection size, who moved it, approximate date, approximate duration, type of container, transport method, special problems, and a brief citation with complete citations included in an annotated bibliography. The 25page bibliog- raphy is, by itself, a valuable contribution to professional library literature and an excellent example of careful scholar- ship. The index and information about the author and con- tributors complete the volume.

If faced with moving a library, readers will find this work incredibly valuable. How to project collection growth, how to write a request for a proposal (RFP), how to select and work with a moving company, and how to recruit and train workers are important topics also included. Large or small, planning is the key to a successful move, and Habich has created the ultimate guide.-Susan C. Awe, Assistant Di- rector, Parish Library, University of New Mexico, Albuquerque, NM 87131 <sawe@unm.edu>.

Spirited Leading and Learning: Process Wisdom for a New Age, by Peter B. Vaill. San Francisco, CA: Jossey- Bass, 1998. 352~. $32.95. ISBN 07879-4327-4.

Vaill, professor of human systems and director of the Ph.D. program at the School of Business and Public Man- agement, George Washington University, has been an influ- ential thinker, presenter, and writer in the field of organiza- tional behavior. In recent years he has turned his attention to expanding upon the thinking first introduced in his book Managing as a Performing Art (San Francisco: Jossey-Bass, 1989). In that book he introduced the concept of permanent white water to convey the nature of rapid, turbulent, and irreversible change occurring in present day society.

In Spirited Leading and Learning, 10 of Vaill’s most in- fluential essays and papers are gathered, some being pub- lished here for the first time. The forcefulness of his intellec-

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tual inquiry into how we lead and how we excel on a personal level and on an organizational level is displayed here with great impact. In the introduction, “Invitation to the Dance,” he continues an emphasis first set forth in his earlier books, Managing as a Performing Art and Learning as a Way of Being (Jossey-Bass, 1996), that is, the need to cease distinguishing between management and leadership but in- stead to focus on what he calls “managerial leadership.” This refers to the integration of the key requirements of leaders to both manage and lead. A question threading through all the essays and stated in the introduction is, as he says, “how can we seriously talk about the governance and guidance of all of humankind’s institutions without talking about the “peren- nial philosophy” of what it means to be human?’

He proceeds to select the most powerful of his presenta- tions and published essays written over a 15year period in the 1980s and 1990s-those which integrate the questions regarding our contemporary human condition and the ques- tions regarding how it is we will lead and manage organiza- tions in permanent white water.

In this book of rich essays, Vaill’s writing encompasses visionary leadership, the nature of adult education, the actual work of running an organization, process frontiers for orga- nizational development, and the serious challenges of leader- ship among other subjects. Vail1 is known as one of a hand- ful of scholars of management and organizational behavior to point to the critical need of addressing the spiritual in work and in the workplace and one of his most potent es- says in this collection is “Executive Development as Spiri- tual Development.” In this essay he explodes such concepts as “the leader as statesman” and introduces difficult but clearly compelling arguments regarding the need for a leader to share his/her own values and spirituality with others in the organization.

Closing this volume with an Afterword, “Toward a Pushy Collegiality” Vail1 calls on us to help in synthesizing the war between the thinking that a managerial leader needs to be pragmatic-a doer-or perceptive and reflective-a con- tinual learner. He describes the “pushy” part of the equation as the doing part, the finding of achievable goals, the deliv- ery on expectations, etc. And, he describes “collegiality” as that which brings us together on common ground-that which forges the very reason for finding achievable goals. Rather than having leaders who are either great at producing results and measurable outcomes or having leaders who are inspirational and reflective, Vail1 urges us to realize that, in this day and age, we must integrate these two competencies in ourselves as leaders to be effective and to have impact on the world around us.

Readers of these this book will come away greatly chal- lenged and enriched. Spirited Leading and Learning should be required reading for any managerial leader.-Kathryn Deiss, Program Manager, Association of Research Li- braries, Offke of Leadership and Management Services, 21 DuPont Circle, Washington, D.C. 20036.

Stopping Spam, by Alan Schwartz and Simson Garfinkel. Sebastopol, CA: O’Reilly & Associates, Inc., 1998. 204~. $19.95. ISBN l-56592-388-X.

“Spam” is unwanted e-mail messages and inappropriate news articles. It is the Internet’s equivalent of junk mail.

Nobody wants it, and almost every Internet user gets it, ei- ther through e-mail, or when viewing Usenet. This offering from O’Reilly’s Nutshell series provides a detailed history of this nuisance, makes a compelling argument that it is actu- ally more than just a nuisance, and makes suggestions for dealing with it both at the level of recipient and system ad- ministrator.

Because librarians need to be cyber-savvy, many of us subscribe to a large number of discussion groups and are active participants in Usenet newsgroups. Anyone who has been involved in these mediums for more than a few years is likely to have seen an increase in unsolicited e-mail and inappropriate news articles. What many do not realize is that this extra traffic has a very real and detrimental effect on the Internet as a whole-it is much more costly in time and re- sources than simply hitting the delete button. The authors of this book make a convincing argument that spam is ruining the very fabric of the Internet; people are not able to com- municate as effectively because of the high volume of spam.

Arranged in eight chapters, the first few are devoted to the above argument and provide a history of this phenome- non with examples through the summer of 1998. The every- day e-mail and Usenet reader will become severely bogged down in Chapter 4, which discusses what is happening be- hind the scenes when an e-mail or Usenet message is sent. Chapters 5 and 6 are where the most practical information resides, providing the reader with solutions for avoiding spam in e-mail and Usenet. Solutions range from the simple (safeguarding your e-mail address) to the more complex (mail and Usenet filters). Chapter 7 is written with the sys- tem administrator in mind and is quite technical. Chapter 8 finishes the text with suggestions for community action. Much of the information in this final chapter is actually dis- cussed in various places earlier in the book. The first appen- dix serves nicely as a quick reference check for information on combating spam (e.g., documents, FAQ’s programs, and mailing lists). The second appendix is an interesting timeline of the rise and fall of one notorious spammer and nicely illustrates how slippery people involved in this business can be.

The authors have firsthand knowledge dealing with the issue of spam; one is an e-mail administrator and the other has written extensively on Internet security, science and technology and their social impact. A quick check of World- Cat reveals less than 10 titles on the topic of stopping spam but over 100 titles on Internet advertising. While Stopping Spam is not a good cover-to-cover read, attempting to target both end users and those with technical background, it does offer chapters that should be useful for both types of user. Because there are so few titles on the subject, this title should be added to most collections.-Paul R. Pival, Docu- ment Delivery Librarian, Nova Southeastern University, 3301 College Ave., Ft. Lauderdale, FL 33314 c paulp @nsu.nova.edu > .

The Systems Librarian, by Thomas C. Wilson. Chicago: American Library Association, 1998. 199~. $38.00 ($34.20 for ALA members). ISBN-0-8389-0740-7.

When I read this book, subtitled “Designing Roles, Defin- ing Skills,“ I found myself agreeing with Wilson every step of the way. The book provides an accurate and comprehen-

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