UW-NM-F310 REV: A

PET CARE INSURANCE POLICY

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WHEREAS the Insured described in the Schedule hereto has by a proposal and declaration which shall be the basis of this contract and deemed to be incorporated herein has applied to KURNIA INSURANS (MALAYSIA) BERHAD (hereinafter called “the Company”) for insurance hereinafter contained and has paid or agreed to pay the premium in respect of such insurance as consideration for the Insurance during the Period of Insurance stated in the Schedule and for which same may be renewed. Now the Policy witnessed that subject to the terms and conditions contained herein or endorsed or otherwise expressed hereon the company will indemnify the Insured in the manner and to the extent hereinafter provided in the Policy in respect of events happening within the Territorial Limit during the period of insurance. The Company’s liabilities to the Insured shall not exceed the Limit of Liability or Sum Insured shown in the Schedule:

DEFINITIONS 1. We/Us/Our/The Company/KIMB shall mean Kurnia

Insurans (Malaysia) Berhad. 2. You/Your/Yourself shall mean the person specified in the

Schedule and/or Certificate of Insurance as the Policyholder and owner of your pet.

3. Your Pet/Insured Animal/Pet shall mean your cat or dog named and described in the Schedule and/or Certificate of Insurance.

4. Your Family shall mean your spouse, children, parent and other relatives normally living with you.

5. Vet shall mean a Registered Veterinary Surgeon recognized by the Malaysian Veterinary Council.

6. Period of Insurance shall mean the date shown on the Schedule and/or Certificate of Insurance.

7. Incident shall mean a specifically identifiable accident, injury, disease or conditions. Recurring and/or chronic conditions shall be considered as one loss. Such conditions being defined as:

a) Clinical manifestations resulting in the same diagnosis (regardless of the number of incidents or areas of the body affected) to which your pet has an on going predisposition or susceptibility related in any way to the original claim; or

b) Conditions that is incurable and likely to continue for the remainder of your pet’s life.

8. Accident shall mean sudden and unexpected event which happen during the period of insurance which results in death and/or injury to your pet.

9. Injury shall mean bodily injury caused by an accident. 10. Illness shall mean disease, sickness or infection which is not

caused by injury. 11. Treatment shall mean any examination, consultation, advice,

tests, x-rays, medication, surgery, nursing or care provided by a Vet.

12. Excess shall mean the first amount of each and every claim which you must pay, as shown on the Schedule and/or Certificate of Insurance.

13. Condition shall mean any injury, illness or disease or any symptoms or signs of injury, illness or disease including related problems.

14. Pre-existing Condition shall mean conditions which existed prior to the inception of policy are not covered under this policy unless otherwise stated by us. However, if the pet is free from symptoms, treatment, medication, tests or advice the conditions for a period of one continuous year at the inception date of cover the condition would be eligible for cover.

15. Territorial Limit – within Malaysia only. 16. Age Limit – from 4 (four) months to 8 (eight) years old. 17. Veterinary fees shall mean fees charged by a vet for a

treatment of a condition that our pet has received during the policy year for an illness or injury.

BENEFITS

A. VETERINARY FEES

We will pay you all customary charges made for treatment carried out by a vet. Cover is provided for an accident or illness occurring to your pet, subject to the sum insured as specified in the Schedule and/or Certificate of Insurance. The limit of cover and excess are on a per incident basis subject to the annual limit as per plan chosen.

Exclusions The company will not be liable for: a) The excess amount of each and every claim where

applicable and as specified in the Schedule and/or Certificate of Insurance.

b) Any treatment after the policy has lapsed/expired. c) Any expenses not supported by a signed receipt by a

vet. d) Veterinary fees in connection with:

i) Any pre-existing conditions or illness unless agreed by us.

ii) Any illness or disease arising prior to or within 30 (thirty) days of the inception date of the insurance.(This exclusion is not applicable to renewed policies)

iii) Preventative and elective treatments, vaccination, routine examinations and treatment, whelping, kittening and any treatment in connection with pregnancy or parturition.

iv) Organ transplant. v) Behavioural problems and training unless caused

as a direct result of an insured incident occurring during the period of insurance.

vi) Non-essential hospitalisation and/or house calls. vii) All supplements, diet foods, vitamins of all kinds

and all pet grooming products, including shampoo, body care and the likes.

viii) The cost of dentistry. ix) Any claim for any form of special diet,

housing, or bedding needed for the treatment or original well being of the insured pet.

x) Any claim for cryptorchism. xi) Any claim as a result of a ‘notifiable’ disease

(vicious or aggressive behaviour) e.g. Rabies. xii) Skin disease of any kind xiii) Diseases due to tick and fleas.

B. ACCIDENTAL DEATH

We will pay you the sum insured as specified in the Schedule and/or Certificate of Insurance in the event your pet dies from accident, or in the event of humane destruction, if certified by a vet necessary to alleviate incurable and inhumane suffering of the pet, due to accident.

C. KENNEL OR CATTERY FEES

We will reimburse you for boarding kennel or cattery fees, in a licensed boarding establishment, veterinary clinic or hospital up to the maximum amount as specified in the Schedule and/or Certificate of Insurance in any one period of insurance in the event that you are hospitalised on medical advice for a period exceeding 3 days.

Exclusions

We will not be liable for: a) Your hospitalisation as a result of pregnancy. b) Any known medical conditions likely to give rise to

hospitalisation at the inception date of this purchase.

D. BURIAL OR CREMATION EXPENSES We will reimburse you up to the sum insured as specified in

the Policy Schedule and/or Certificate of Insurance for the cost incurred by you in giving your pet a burial or cremation in the event of death to your pet.

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PET CARE INSURANCE POLICY

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Exclusions We will not pay for any expenses not supported by a signed receipt of a registered/recognised burial or cremation parlour.

E. THIRD PARTY LIABILITY We will indemnify you up to the limit of liability (including cost

or expenses of litigation recoverable or incurred subject to our prior consent) specified in the Policy Schedule and/or Certificate of Insurance for any claim or series of claims arising from any one event and in aggregate, if any person is injured or killed or their property is damaged as a result of an incident involving your pet and for which you are legally liable.

For this purpose of this section the definition of ‘You’ and ‘Your’

is extended to include any person looking after your pet with your permission.

Exclusions

The Company will not be liable: a) The excess amount of each and every claim where

applicable and as specified in the Schedule and/or Certificate of Insurance.

b) An agreement or contract unless liability would have existed otherwise.

c) Deliberate acts by you or members of your family. d) Loss or damage to the property in the ownership, custody

or control of you or your family or household or any person employed by members of your household.

e) Accidental bodily injury to or disease contracted by you or a member of your family or persons permanently residing with you.

f) Accidental bodily injury or disease contracted by any person who is under a contract of service or apprenticeship with you when such injury or disease arises out of and in the course of employment by you.

GENERAL EXCLUSIONS

We will not be liable for: 1. For claims resulting from pre-existing conditions. 2. For death or destruction of your pet as a result of sickness or

disease resulting from the failure to vaccinate your pet in accordance with the practice recommended by the Malaysian Veterinary Council or any other relevant authorities.

3. Any claims as a consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, terrorism, revolution, insurrection, military or usurped power.

4. Any claim or liability directly caused or contributed to, by or arising from:

i. Ionisation radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel

ii.The radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or nuclear component of such assembly.

5. Any claim resultant of intentional slaughter, irrespective of any order by the Government, Local Authority or any person having jurisdiction in the matter, except in the case if humane destruction to alleviate incurable and inhumane suffering.

6. Any animal that is banned by local authority within Malaysia. 7. Malicious or wilful injury or gross negligence to your pet caused

by you, your agents, employees or members of your family. 8. Any claims where medication has not been recommended by a

vet. 9. The use of your pet in connection with any trade commercial

and business purposes.

10. Any loss arising directly or indirectly out of infringement of Malaysia animal health and importation regulation.

11. Any pet sold or where any financial interest is parted with you, whether temporarily or permanently.

GENERAL CONDITIONS You must comply with the following conditions to have the full protection of your policy. If you do not comply we may at our option cancel the policy or refuse to deal with your claim or reduce the amount of any claim payment. 1. It is warranted that your pet is free from any injury, illness

or physical disability whatsoever at the commencement date of this insurance. It is further warranted that your pet has received, at the appropriate time, initial and booster vaccinations against distemper, hepatitis, leplospirosis and parvovirus in the case of dogs, against feline infectious enteritis and feline influenza in the case of cats or as advised by a vet. All vaccinations must be administered under vet’s supervision.

2. It is a condition precedent to liability that you will provide proper care and attention at all times for your pet.

3. You agree that your current or previous vet(s) may release information or records regarding your pet to us.

4. In relation to any third party liability claims, we may pay up to the limit of indemnity or lesser compensation and shall be released from any further liability under this policy. (Except for cost or expenses of litigation recoverable or incurred with our consent prior to the date of such payment).

5. If the proposal or declaration of the Insured is untrue in any respect or if any material fact affecting the risk be incorrectly stated therein or omitted therefrom or concealed or if this Insurance or any renewal thereof shall have been obtained through misstatement, misrepresentation, suppression or concealment or if any claim made shall be fraudulent or exaggerated or if any false declaration or statement shall be made in support thereof then in any of these cases this Policy shall be void.

6. a) You may cancel this Policy at any time by notifying us in writing. Provided that no claim has arisen during the period of Insurance, we shall refund you the premium for the unexpired period of insurance calculated at our short-period rates, subject to a minimum premium of RM50.00 being retained by us.

b) We may cancel this Policy at any time by giving you fourteen (14) days’ written notice by registered letter to you at your last known address, and, in such event, we will return a pro-rata portion of the premium to you for the balance of the unexpired period of insurance.

7. Your pet must not have previously displayed vicious or aggressive behaviour.

8. Your pet must be microchip embedded for identification purposes.

9. Your pet must not be a breed that is banned in Malaysia. Breed of dogs banned in Malaysia are as follows: Pit Bull Terrier (also known as American Pit Bull,

American Pit Bull Terrier, American Staffordshire Terrier and Staffordshire Bull Terrier)

American Bulldog Neapolitan Mastiff Japanese Tosa Akita Dogo Argentino Fila Brazilliero Other breeds that may be banned by the relevant

authorities in future.

CLAIMS CONDITIONS 1. In the event of any accident likely to give rise to a claim

under this Policy the Insured shall within fourteen (14) days after the happening of the accident give notice to the Company and furnish full particulars of the accident and injury.

2. If any liability under this insurance is covered by any other insurance policy we will not pay more than our rateable proportion.

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PET CARE INSURANCE POLICY

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3. We will have the sole conduct and control of any claim and legal proceeding relating thereto including the right to prosecute in the name of the insured on any claim, damages or liability.

4. Veterinary Fees - You should obtain at your own expense the original receipts from the vet detailing dates and expenses incurred.

5. Accidental Death - You must obtain a veterinary certificate or death certificate or a post-mortem report at your own expense stating the date and cause of death. In the event that your pet is put to sleep (euthanized), you must obtain a veterinary certificate stating that this was necessary for humane reasons to terminate the suffering due to accident.

6. Kennel or Cattery Fees a) You should obtain at your own expense the original

receipts f rom the vet detailing dates and expenses incurred.

b) You must also obtain at your own expense confirmation of the period you were hospitalised and any additional information requested by us.

7. Burial and Cremation Expenses - You should obtain at your own expense the original receipt from the registered/recognised burial or cremation parlour detailing dates and expenses incurred.

8. Third Party Liability a) You must not admit or accept liability negotiate or make

any payment or promise of payment without our prior written consent.

b) You should immediately advise Kurnia Insurans (M) Berhad of any possible claim and submit to us any writ, summons or legal documents that you have received.

c) You are required to provide us with all the information that we may reasonably require.

It is further agreed that in any event resulting in the payment of claims on any Benefit under this policy, the renewal bonus

Table of Veterinary Fees (due to illness and disease)

Plan 1 (RM)

Plan 2 (RM)

First Year Policy 1,500 2,500

Second Year 1,800 3,000

Third Year and onwards 2,100 3,500

TERRORISM OF EXCLUSION COVER This insurance does not cover any loss or damage occasioned by

or through or in consequence, directly or indirectly, of any act of terrorism.

For this purpose, act of terrorism means an act including but not limited to the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisations(s) or government (s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public any section of the public in fear.

IMPORTANT NOTICE 1. The Insured shall read this Policy carefully, and if any error or misdescription be found herein, or if the cover is not in accordance

with the wishes of the Insured, advice should immediately be given to the Company and the Policy returned for alteration.

2. Insured who is not satisfied with the course of the action or decision of the Company, may seek redress or assistance with the Financial Mediation Bureau or alternatively to approach Bank Negara Malaysia’s Jabatan Konsumer dan Amalan Pasaran (Consumer and Market Conduct Department), addressed below:

a) Financial Mediation Bureau (FMB) b) Jabatan Konsumer dan Amalan Pasaran

Level 25, Blok Utama 8B, Bangunan Bank Negara Malaysia Dataran Kewangan Darul Takaful Jalan Dato’ Onn No. 4, Jalan Sultan Sulaiman 50480 Kuala Lumpur 50000 Kuala Lumpur Tel : 03-2698 8044 Tel : 03-2272 2811 Fax : 03-2693 4051 Fax : 03-2274 5752

SPECIAL CLAUSES

RENEWAL BONUS REWARD CLAUSE

The sum insured for veterinary fees (due to illness and disease) will be increased up to the amount as shown below, provided that:

a) the renewal period of insurance is continuous. b) no claim has been made on the current policy upon renewal.

reward will be forfeited and the renewal sum insured for veterinaryfees (due to illness and disease) will begin anew form the nextrenewal date.