PES LuxembourgEnhanced cooperation withemployersBy Guy Pütz – Head of ADEM’s Employers Department

602,005

189 nationalities83 different languages

Population 73%Foreign labour force

455,466**

44%200,874

people/day(Oct. 2018)

Cross-border workers

Luxembourg’s labour market

Unemployment rate 5.3%**

14,773jobseekers

31.10.2018****ADEM

Source: Statec

*

*1st Jan. 2018 figures

*

**ADEM 31.10.2018

Not included: ±12600 civil

servants & agents working in the

E.U. Institutions

27,156 Self-employed**

40,007* public sector employees

Target:73%

Employmentrate:

71.1% (Jan. 2018 -

Eurostat)

Net Jobs creation – comparing years (Q2 figures)

2016/2017

14’280 +3.43%

2017/2018

15’637 +3.64%

Source: www.fondation-idea.lu

4

Open vacancies declared @ ADEM

Today* there are7916 open positions @ ADEM

*As of 30th October 2018

28/11/2018

Number of offers ventilated by business sector

FinanceITInterimIndustryManagementHotels, restaurants & barsHealthCommerceBuildingHandicraftsServicesPublic sectorCleaningLogistics

ADEM - November, 28th 2018

Vacancies without suitable candidates 2017

6

Welcome at the ADEM

ADEM’s main attributions and objectives

• Accompanying, counselling, orienting and helping people who are looking for an job.

• Managing and organizing placements and apprenticeships for youngand adults

• Prospecting the labour market, collect and publish job offers and assistemployers during their recruitment process

• Matching job offers with the most appropriate candidate

• Assign the appropriate unemployment allowances and appropriateaids.

ADEM’s Employer Service1st Floor at the «21st Century Building» in Luxemburg-Hamm

7 regional agencies Headquarters Employers Department

ADEM’ agents By age

By seniority By city

ADEM’s major reorganization started in 2014

• Context of ADEM’s restructuring

• Launched end of 2013

Objectives:

Personalize and optimise jobseekers’ experience and facilitate entering of the jobmarket

Internal reorganisation and modernisation of processes and tools

Respond to the needs of the employers and building up trustedrelations in order to place jobseekers

Very encouraging results

Employers department

Main philosophy of the Employers department:”One face to the customer”

A dedicated team of over 70 people, of which allemployer advisors are issued from the private sector,split into business sector units. Each employer hasthus a dedicated advisor specialized in his businesssector.

Objectivs

• Pro-active solutions proposals in order to help employers find the best possible candidate

• Ensure a thorough and efficient treatment of every job offer

• Carry out a pertinent pre-selection of jobseekersand improve the quality of summons.

• Organize vocational trainings for jobseekeraccording to the needs of the employers

Business units and activities covered by ADEM’s Employers Dept.

14 business units Services

Commerce Building

Industry Logistics

Finance 8 specialized units

Handicrafts Eligibility of measures in favour of employment

Recruitment and counselling companies

Handicapped employees and reduced working capacity employees

Cleaning Business start-up

Interim Women’s projects

Hotels, restaurants & bars Managers coaching

Public Sector Beneficiaries of international protection

IT Social Initiatives

Health & socio-educational sect. Third countries nationals

General conception process of new trainings proposed by ADEM

ADEM checks

the availability

of jobseekers

potentially

interested in the planned training

Trainings are

carried out by

the CNFPC and

are financed by

the Employmentfund

Employers

express their

needs in terms of

recruitment and training

Training

programme

conception in

cooperation with

the potential

employers and the training centres

ADEM makes a short-list of the

appropriatecandidates for the

training

The employer

gets the trained

staff ready to

start the new job immediately

A minimum of 8 participants is required

Major cooperation agreement signed in 2015UEL – ADEM

• Concrete action plan over 3 years

• Main objectif: increasing the number of registered jobseekers who are successfully integrated into the labourmarket by 5 000 over the three-year period of the partnership agreement.

• Increase of job vacancies declared at ADEM

• Launch a employer satisfaction survey end 2016

• Establishment of bilateral cooperation agreements aim to improve the way the PES works with employers and provide a structured format for cooperation.

15

Bilateral agreements and the Label « Partenaire pour l’emploi »Over 30 agreements establishedrepresenting more than 10 % of the workforce in Luxembourg

16Conférence de presse annuelle 27/04/17

• Label can be used by employers in their Corporate Social Responsibility communications and acts as an incentive for other companies to get involved. If employers do not comply with the bilateral cooperation agreement, the PES can withdraw the label. None have been cancelled to date.

• Employers commit to invite pre-selected jobseekers for an interview and to give clear feedback on their employability

• A first cooperation agreement with FEMO employer federation where board members (Business owners) of the federation assists in the pre-selection of the candidates - > labeling of suitable candidates for their members/sector

17

Bilateral agreements and the Label « Partenaire pour l’emploi »

Main objective -> Employment increase:Attained and exceeded

Objective :increase jobseekers’ employment of 5,000 unitsover three years(2015-2017)

Starting point: 8,480 recruitments in 2014

+1,555 +1,865 +2,436

5,856

Steady and strong increasein the number of declared vacancies

19

*As of Oct., 31st 2018

The number of vacancies declared by the employers increased by 53 % in 5 years (2013 - 2017)

*

Satisfaction over ADEM’s service as a whole

84%68%

45%

7%

13%

11%

9%19%

44%

Je ferai encore appel aux services del'ADEM

Je recommanderai les services del'ADEM à autrui

L'ADEM a amélioré ses servicesdepuis 2015

D'accord Pas d'accord Sans opinion

I will use ADEM’s services again I will recommend ADEM’s services ADEM improves its service to others quality since 2015

I agree I don’t agree I don’t know

Satisfaction concerning the dedicated advisor

92%

94%

96%

Mon conseiller référent est facilement joignable

Je suis satisafait de la qualité des informations reçues

Mon conseiller référent est à mon écoute

% d'accord

My dedicated advisor is easily reachable

I’m satisfied with the provided information

My dedicated advisor is paying attention to my needs

agree

Placement of people with handicap or in redeployment due to health reasons

1300 1280

1750

1412

2035

3020

3446

0

500

1000

1500

2000

2500

3000

3500

4000

2012 2013 2014 2015 2016 2017 2018

Statistiques du 27/11/18

Concrete actions to enhance relationswith employers

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Concrete actions to enhance relationswith employers • All new employers get information letter of PES employer’s services

with their business license from Ministry of Economy

• Head/Deputy head of employer services are member of governmental commissions that grants financial aids for R&D and investments -> allows to forecast hiring projects and to be in contact with employers who intent to hire at a very early stage

• Presence and Partner at House of entrepreneur ship – One stop shop for business creation

PWC - Skillsbridge 24

The role of the “one-stop shop” • Become the entrepreneurship centre• Help creating new businesses and attract them• Become the priviledged partner for futur entrepreneurs.

ADEM’s role• Listen to and be a real partner with the HOE• Contact companies that wish to settle in Luxembourg as

soon as this information is known• Propose solutions and be a partner during their

recruitment process -> HR PACKAGE • Explain how ADEM can assist them as a partner for all

their recruitment needs.

• Regular (every 2-3 months) meetings with UEL ( Union des entreprises du Luxembourg) and employer federations to review and discuss key indicators and define common actions and priorities

• Head/Deputy head of employer services are member of commissions of Ministry of foreign affairs stating on work permits for third part countries nationals - > explain and defend employers needs

• Agreement with new Space Agency for all topics regarding HR and Talent Attraction

• Currently establishing partnerships for electronic exchange of job offers with all majors Jobboards in Luxembourg -> just a few clicks to declare the job at ADEM.

PWC - Skillsbridge 26

Concrete actions to enhance relationswith employers

• Regular regional and sectorial MEET ADEM conferences to present our services to employers

• Regular regional and sectorial Jobfairs with pre-selected candidates

• Cooperation agreements with employer federation of Interim sector and fr2s.lu federation of recruiters of Luxembourg

• Presence of sectorial employer advisors/ head or deputy head of employer services at all major employer events, fairs, HR events, Jobdays,… in Luxembourg

• Active role in Skills Bridge project – www.skillsbridge.lu

• Support and coordination of TALENT ATTRACTION in Luxembourg including the establishment of a Tool Box for recruiters and employers

PWC - Skillsbridge 27

Concrete actions to enhance relationswith employers

ADEM’s main target: matching employer’s needs& find the right candidate

Employers’ vacancy

ADEM’s Jobseekers

database

Match?no

Screening the database for

suitable candidates

Tailor-made training based on employer’s needs

yes Found? noTalent attraction

strategies

yes

• New employers guide available on the ADEM website: www.adem.public.lu/fr/publications/employeurs/2016/Guide_employeur/Guide_Employeur.pdf

• New list of employers advisors available on the web page: www.adem.public.lu/fr/employeurs/beneficier-services-adem/Conseillers_employeurs_liste.pdf

Supporting employers

Questions – Réponses