Personality Types: Is Harmonious Teamwork Possible?...Honor, good attitudes, attendance, loyalty Age...
Transcript of Personality Types: Is Harmonious Teamwork Possible?...Honor, good attitudes, attendance, loyalty Age...
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Cynthia Sevier, SNS
Tina Farmer, MBA
Personality Types:
Is Harmonious Teamwork Possible?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Affiliation or Financial Disclosure
• Cynthia Sevier• School Nutrition Operations Consultant at EMS LINQ
• Tina Farmer• School Nutrition Director at Cherokee County Schools
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Hershey Candy Personality Ice Breaker
• Please choose your favorite Hershey Bar
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
What does this say about my personality?
• Milk Chocolate – Cheerleader, kind, thoughtful, nurturing, dependable
• Krackel – Creative, optimistic, messy but organized, outgoing
• Mr Goodbar – Analytical, logical, procrastinator, structured
• Special Dark – Patient, thoughtful, problem solver, reflective and insightful
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Let’s talk about generations…
• TRADITIONALS 1930-1945
• BABY BOOMERS 1946-1964
• GENERATION X 1965-1976
• GENERATION Y 1977-1995
• GENERATION Z 1995-2012
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Generational workplace conflicts
• Conflicts frequently have generational issues as their cause➢“He is not committed to his job!”
➢“She doesn’t work hard!”
➢“He does not follow directions”
➢“I can’t believe the way she dresses!”
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Think about what shaped you?
• National Events
• Music
• Technology
• Relationships
• Parents
• Values
• Others?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Traditionals1930 to 1945
Veterans, The Forgotten Generation, Silent Generation
Great Depression, World War II, and the Korean War
Dedicated and loyal employees
Value hard work and believe work comes first
Rule followers – clearly defined rules and policies
Work from 8–5; get the job done; maintain job security
Value family but duty before fun
8
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Honor, good attitudes, attendance, loyalty
Age = seniority = authority & promotions
(recognize and respect their experience)
Chain-of-command leadership
Will listen to any feedback
Job satisfaction = job well done
Strong sense of right/wrong – do not respond well to ambiguity
“always been done” – do not adapt well to change
Avoid conflict
9
More about Traditionals
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1946 to 1964
Boomers, Me Generation, Moral Authority
Civil Rights, Vietnam War, space travel, Cold War
“American Dream”
Acquired technology as developed
Anti-war and anti-government
Value equal opportunities and equal rights
10
Baby Boomers
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Question everything – skeptical of authority
Do not like change or conflict
Time on the job = authority
Workaholics – invented the 50-hour workweek
Huge work/life imbalance
Loyal and enjoy teamwork
Clear, concise job expectations
Direct communication – open and in person
Value ambition and youthfulness
Respect from younger workers
Make a difference – have a chance to shine
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More about Baby Boomers
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1965 to 1976
Gen Xers, Post Boomers
Energy Crisis, end of the Cold War, Watergate, Y2K
Latchkey kids and day cares
independent and take care of themselves
Grew up without technology – now integrated into daily lives
Education was expected = way to succeed
Merit = entitlement
12
Generation X
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Self-reliant but desire structure and direction
Work smarter, not harder – eliminate unnecessary tasks
Project oriented – paid to get the job done
Clear work/life balance
Move easily between jobs
Flexibility and challenge
Adapt well to change – good task managers
Want feedback – resent intrusive supervision
Authority doesn’t intimidate them.
Immediate and electronic communication
Be blunt/direct
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More about Generation X
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1977 to 1995
Millennials, Generation Next, Echo Boomers
Terrorist attacks, AIDS epidemic, economic expansion
Children of divorce – sheltered – strong attachments to parents
Kids with schedules
Most educated – extremely tech savvy
Sense of entitlement
Expect to be treated with respect
Very political and loyal to peers
14
Generation Y
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Value collaboration and mentors
High expectations of bosses and managers
Highly creative – fast workers and great multitaskers
Flexibility from technology
Long-term on own negotiated terms
Achievement and goal-oriented – highly competitive
Want to be challenged and work with positive, fun people
Respond poorly to strict hierarchy/authoritarian leaders
Dislike menial tasks
Need supervision, structure, and discipline
Give feedback often; they will ask for it.
15
More about Generation Y
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri 16
Generation Z
1995 to 2012
Centennials, Generation 9/11
War on terror, Great Recession, school shootings,
cyberbullying, shifting gender roles
True digital natives
Grew up with the internet
Masters at multitasking
Leverage technology for any task
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
More about Generation Z
17
Shorter attention spans
Short, concise chunks of information
Expect instant answers
Learn anything, anywhere, anytime
Quick to take first answer – struggle to critically evaluate
Frequent communication via text or social media
Need flexibility and support
Be open to their ideas
Equality, challenge the status quo, more global mindset
More tolerant and value diversity
Strong collaboration skills
Share everything
Tight connection with parents
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
• Avoid stereotyping and bias
• Understand the characteristics of each generation
• Separate the person from the patterns
• Get to know what motivates your co-workers
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How to Effectively Work Together
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Diversity in the Workforce• Socioeconomic status
• Educational backgrounds
• Ethnicities
• Religions
• Generations
• Personalities
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
It Only Takes One Bad Apple…
+ =
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Am I the difficult person?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Is the glass half-full or half-empty?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Your attitude: It’s up to you!
• Emphasize the positive
• Look for the silver linings
• Accept reality and move ahead!
• Seek the lesson
• Recognize the bigger picture
• Focus on possibilities, not problems
• Maintain a willingness to change
• You always have a choice of how to respond!
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Now…how about the other? Start with Complainers
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Then there are the Pity-Partiers or Victims
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
How about the Bullies?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Any Backstabbers around?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Know any Aggressive people? Do they act like snipers?
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
And lastly, the Self-Promoter…boy do they love to talk!
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Behavior
does not equal the
Person
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
If It Is To Be, Then It Is Up To Me
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Your attitude: It’s Up to You!• Emphasize the positive
• Look for the silver linings
• Accept reality and move ahead!
• Seek the lesson
• Recognize the bigger picture
• Focus on possibilities, not problems
• Maintain a willingness to change
• You always have a choice of how to respond!
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Resources:
1. Amerson, Swetha. 5 Conflict Management Styles for Every Personality. Hubspot
2. Institute of Child Nutrition. Managing Personalities and Conflict. (2018) University, MS: Author
3. Oscar, Thomas. The Eight Classical Types of Workplace Behavior.
4. Terrell, Shannon. How to Identify and Improve Your Conflict Management Style.
5. University of Notre Dame. The Five Styles of Conflict Resolution.
© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Thank You!