Personalisation Sharing Coventry’s Journey Mary Cooper- Purcell - ASPIRE Project Team
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Transcript of Personalisation Sharing Coventry’s Journey Mary Cooper- Purcell - ASPIRE Project Team
Personalisation
Sharing Coventry’s Journey
Mary Cooper- Purcell - ASPIRE Project Team
What this isn’t…..
• A ‘how to’ session
• A talk about ‘we’ve got it right’
• A lecture about ‘what you should do’
• A high level view of how Personalisation is interpreted and implemented
It’s a Manager in one Local Authority talking to Managers from another – sharing what we are learning on a common journey.
Coventry’s Adult Social Care Vision
We will directly support, or influence others, to enable every adult in Coventry to have the opportunity to live a
fulfilling life based on their individual choices and aspirations
BROKERAGE FUNCTIONSupported information; engagement; cost-effective range of options to meet outcomes that optimise
choice and control; support to get services
OUTCOMES MATRIX – Indicative amount identified; clarification of eligibility; financial assessment referral
Information and access
points
Information and
signposting service on
internet, with assisted
access points
Contact Assessment
Adult social care or Multi-
Disciplinary Assessment, with
information / signposting
where appropriate
Outcomes Assessment /
Carers Assessment
Health and Wellbeing / Choice and Control / Economic and Educational Participation / Social and Community Participation
Enablement
Provision of enabling service to
inform assessment of
longer term need
Support Planning and
Ongoing Support
Agree Support Plan, Personal
Budget and Review
schedule
Outcomes Review /
Reassessment
Review and reassess needs /
outcomesRevise Support Plan / personal
Budget
Universal Services
Targeted Universal Services
Social and health care
TRIGGER EVENT
CITIZEN OR
CARER
Timing Issues
• Comprehensive Spending Review
• ABC – Fundamental Service Reviews
• Introduction of new IT systems
• Tender Renewals for providers
• Re-alignment
• Management de-layering
Manager and leader
Skills
Experience
Knowledge
Outcomes focus
Enablement
Support Planning
Resource allocation
Needs led
Care Plans
Personal Budget
? Single Assessment
Familiar processes
Familiar documents
Revisiting ‘known’ areas
• Eligibility
• Risk
• Recording
Supporting quality and consistent practice now we are working in different ways.
Learning sets with practitioners
• What is Personalisation and what are the drivers?
• What’s an outcome? – how to use an outcomes focused approach
• The Promoting Independence Framework
• Support Planning – RAS and co-production
• What makes an outcomes focused review
• The skills you have and can build upon to do this
• What does the actual documentation look like? – what goes where?
I’m doing it already
It’s just another set of forms
It’s about getting rid of Social Workers
It’s about saving money
I don’t know what I’m doing anymore
Some of the responses
Keep building
Supporting Managers
Champions
Team Meetings
Supervision
Change
Changing the culture is going to take time
Celebrate Success!