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  • Performance Profile October 2013

  • 2013/14 Reporting YearThis document contains a strategic overview of the Constabulary's performance.

    It displays a variety of performance measures within it and is aligned with the Policing Priorities identified by the Control Strategy. The document provides information on our performance against Force targets and aims to providesupplementary information to assist in understanding reasons behind the performance in those areas.It has been designed as a headline document that will enable our customers, both internally and externally, to easilyassess performance information for key domains.

    Where applicable, MSG (most similar groups) data is published along with crime and detection data.MSGs are calculated by the Home Office based on a number of socio-demographic and geographic variables which are strongly linked to crime/incident levels and the fear of crime.These groups provide benchmark comparisons of crime and detection rates. The MSG data sets are published onIQuanta by the Home Office

    Alongside applicable crime tables there are three rows relating to MSG data. The first provides the MSG positionfor the Force for that crime type. The second displays Actual; this is the number of offences per 1,000 population. The third row shows the MSG average which is the total number of offences per 1,000 population divided by the numberwithin the MSG. The same three rows are provided in relation to detection data, where data is provided as a percentage.

    Please note that iQuanta data is provisional. Within the profile Hampshire data is published and compared againstMSG average. The other forces within Hampshire's MSG are: Avon & Somerset, Staffordshire, Essex, LeicestershireHertfordshire, Sussex and Thames Valley.We are unable to provide figures for these forces due to the provisional nature of this data.

    This document is taken forward by key stakeholders within the organisation to the Force Performance Group, whereit is used to highlight areas of good performance and those for development.

    This is an evolving document and as such, the content may alter over time. Any feedback would be welcomed by the Performance and Consultation team.

    Glossary

    1-23-45-67-8

    SAC - Serious acquisitive crimeVAP - Violence against the personBME - Black minority ethnic

    Summary

    MSG colour keyASB - Anti-social behaviour

    MSG - Most similar groups

    Page 2 of 24 October 2013

  • Page234

    5 PCC Target5 PCC Target6 PCC Target7 PCC Target7 PCC Target8 PCC Target8 PCC Target8 PCC Target

    9 Force Target9 Force Target

    10 & 11 Force Target12 Force Target

    12 Monitoring13 Monitoring14 Monitoring14 Monitoring15 Monitoring16 Monitoring17 Monitoring18 Monitoring19 Monitoring20 Monitoring20 Monitoring20 Monitoring20 Monitoring21 Monitoring21 Monitoring21 Monitoring21 Monitoring21 Monitoring22 Monitoring23 Monitoring24 Monitoring24 Monitoring24 Monitoring

    BME recruitment

    Anti-social behaviourOverall user satisfactionClose detection gap between rural and urban crime

    SummaryIndexYear to date target matrix

    Index

    Contents Source

    Business Objects

    Professional Standards

    SAC reduction and top quartile position inc SAC breakdownMost serious violence solved rate

    Firearms licensing Corporate Support

    Reduction of incivility complaints

    Tier 2 Force Targets

    Reduction in sickness levels

    Human Resources

    Tier 1 Police and Crime Commission Business ObjectsPerformance and ConsultationBusiness Objects

    Business Objects

    ASB repeat callers Performance and Consultation

    Business ObjectsPerformance and ConsultationBusiness ObjectsBusiness Objects

    Outstanding suspects

    Class A drug supply detections

    Extended Police Family Team

    Performance and ConsultationEconomic Crime unitPerformance and Consultation

    Human ResourcesFinance

    Tier 3 Monitoring areas

    Business ObjectsBusiness Objects

    Business Objects/iQuanta

    Extended Police Family Team

    Human ResourcesTotal crime Business Objects

    Business Objects

    Stop and search

    Detections by disposalBail and arrest rates

    Criminal damage

    Business Objects

    Business ObjectsPerformance and ConsultationBusiness ObjectsBusiness Objects

    Total crime solved rate

    Business Objects

    Business ObjectsIncreased use of Restorative Justice disposals

    Business Objects

    Most serious violence crime rate Business Objects

    VAP with injury, crime and solved rate

    Assault with less serious injurySerious sexual offences, Rape

    Hate crimes and incidents

    Non-dwelling burglaryDomestic crimes and incidents

    Levels of officers and staff in public facing roles

    Homicide, gun and knife crime

    Missing persons

    Cost reductions and savings

    Road traffic casualty reductionsCash seizuresForensic identificationsSpecials scorecardSpecials/Volunteer recruitment

    Page 3 of 24 October 2013

  • YTD Target YTD Actual Western Eastern Northern

  • PCC Target Anti-social behaviour3% reduction on 2012-13 year end figure

    ASB Incidents Western Eastern Northern ForceYTD ASB 14143 17309 11026 42478

    15990 18300 12019 4631016485 18866 12391 47742

    This month 1734 2068 1310 5112% change from 12/13 -14.21% -8.25% -11.02% -11.03%

    Western Eastern Northern Force648 770 701 21199071 11314 6909 272944424 5225 3416 13065

    14143 17309 11026 42478

    Western Eastern Northern Force77 91 79 247

    1100 1368 788 3256557 609 443 16091734 2068 1310 5112

    PCC Target 84% User satisfaction survey resultsRolling 12 months (Nov 2012 - Oct 2013)Includes victims of burglary, vehicle crime and violent crime who said they were completely, very or fairly satisfied

    Western Eastern Northern Force No. of interviews84% 83% 86% 84% 437177% 75% 80% 77% 4310

    Rolling 3 months (Aug 2013 - Oct 2013)Includes victims of burglary, vehicle crime and violent crime who said they were completely, very or fairly satisfied

    Western Eastern Northern Force No. of interviews87% 84% 86% 85% 101980% 76% 80% 78% 997

    Comparative satisfaction of minority ethnic groupsRolling 12 months (Nov 2012 - Oct 2013)Includes victims of burglary, vehicle crime, violent crime and racist incidents

    Western Eastern Northern Force84.9% 84.1% 86.1% 85.0%1188 1562 1373 4123

    76.8% 82.0% 77.0% 78.5%155 133 122 410

    8.1% 2.1% 9.1% 6.5%NOTE: Although this measure is not a target, due to its importance, we will be reporting the figures on a monthly basis

    Completely, very & fairly satisfied

    Minority ethnicNo. of interviewsSatisfaction gap

    PersonalTotal

    Overall satisfactionBeing kept informed

    Overall satisfactionBeing kept informed

    WhiteNo. of interviews

    Total

    October 2013 EnvironmentalNuisance

    Tier 1

    TargetYTD 12/13 ASB

    Year to dateEnvironmentalNuisancePersonal

    02000400060008000

    100001200014000160001800020000

    Western Eastern Northern

    YTD ASBYTD 12/13 ASB

    Page 5 of 24 October 2013

  • MSG information for user satisfactionLatest iQuanta data for MSG for the 12 months ending June 2013 (iQuanta calculate satisfaction % based on those responding that they are completely, very or fairly satisfied).

    Vehicle crimeHampshire & IOW

    % satisfiedDiff from MSG

    average

    Change in Hampshire & IOW

    %Current MSG

    positionChange in MSG

    position

    Ease of contact 95.4% 0.2% 6/8 Actions taken 78.9% -1.4% 4/8 Follow up 71.9% 2.0% 4/8 Treatment 94.6% -0.2% 6/8 Whole experience* 82.9% -1.3% 5/8

    Violent crimeHampshire & IOW

    % satisfiedDiff from MSG

    average

    Change in Hampshire & IOW

    %Current MSG

    positionChange in MSG

    position

    Ease of contact 94.1% 0.1% 6/8 Actions taken 77.3% -1.6% 5/8 Follow up 72.6% -2.3% 5/8 Treatment 88.9% -2.7% 8/8 Whole experience* 78.7% -2.4% 6/8

    BurglaryHampshire & IOW

    % satisfiedDiff from MSG

    average

    Change in Hampshire & IOW

    %Current MSG

    positionChange in MSG

    position

    Ease of contact 96.2% -0.9% 7/8 Actions taken 87.7% -3.0% 7/8 Follow up 80.8% 0.2% 4/8 Treatment 95.7% -1.0% 6/8 Whole experience* 90.4% -0.4% 5/8

    Hampshire & IOW % satisfied

    Diff from MSG average

    Change in Hampshire & IOW

    %Current MSG

    positionChange in MSG

    position

    Ease of contact 95.2% -0.2% 6/8 Actions taken 81.3% -2.0% 7/8 Follow up 75.1% 0.0% 5/8 Treatment 93.1% -1.3% 6/8 Whole experience* 84.0% -1.4% 6/8

    NOTE: * relates to the Top MSG Force based on the 'Whole Experience'

    Satisfaction of victims of racist incidentsThese figures relate to interviews which took place Nov 2012 - Oct 2013Racist incident satisfaction with the Whole Experience = % completely, very or fairly satisfied

    Western Eastern Northern Force76% 88% 78% 81%79 78 60 217

    PCC Target Rural and Urban crimeBy March 2016, reduce solved crime gap between urban and rural crime by 50% (Baseline was a 10% gap at March 2013) the target will be brokendown by year. Target for year 1 - to close the gap to 8.33%, year 2 - to close the gap to 6.67% and year 3 - to close the gap to 5% Note: The list of Rural neighbourhoods has been defined by the Force lead for Rural Crime and uses DEFRA definitions to establish which of theForce's neighbourhoods should be included as Rural.

    Rural solved Non Rural solved % difference

    25.70% 33.34% -7.64% -8.33%

    Rural solved Non Rural solved % difference Rural solvedNon Rural

    solved % difference Rural solvedNon Rural

    solved % difference

    55.69% 47.70% 7.99% 46.29%