“Performance … Measures … Targets … Indicators: Seeing Through the Fog”
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1 “Performance … Measures … Targets … Indicators: Seeing Through the Fog” Mark Conway Mark Conway 24 th May 2006 Mullingar Mullingar
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“Performance … Measures … Targets … Indicators: Seeing Through the Fog”. Mark Conway 24 th May 2006. Mullingar. Some Definitions. what gets done/achieved. Performance:. Objectives:. statements of intent. Targets:. pledges re Performance. Indicators:. show what’s been done/achieved. - PowerPoint PPT Presentation
Transcript of “Performance … Measures … Targets … Indicators: Seeing Through the Fog”
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“Performance … Measures … Targets … Indicators:
Seeing Through the Fog”
Mark ConwayMark Conway24th May 2006
MullingaMullingarr
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Some Definitions
Performance:
what gets what gets done/achieveddone/achieved
Objectives: statements of intentstatements of intent
Targets: pledges re Performancepledges re Performance
Indicators: show what’s been show what’s been done/achieveddone/achieved
Standards: minimum expectationsminimum expectations
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Think Dashboard!
!
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Putting A Structure On It
Outcome: the impact/result/betterment achieved
Output: what’s produced/delivered
Process: turning Inputs into Outputs
Inputs: the resources we use
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Are we doing things
right? (HOW?)
Are we doing the right things?
(WHAT?)
Inputs Processes Outputs Outcomes
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Think “Cup of Coffee”!
Inputs Process
Outcomes Outputs
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“Performance … Measures … Targets … Indicators:
Seeing Through the Fog”
Mark ConwayMark Conway24th May 2006
MullingaMullingarr
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