Performance Measurement Specification Information Guide

1

Performance Measurement Specification Information Guide

Summary The Performance Measurement Specification Information Guide (PMSIG) aims to provide additional information and guidance to assist in understanding how to calculate the Key Performance Indictors (KPI) against the service agreement.

KPIs are performance measures that may or may not have targets associated. Where a target has been set, this sets the minimum service level requirement expected by the Department for Child Protection (DCP).

1. PurposePMSIG provides the level of detail required to calculate each KPI and supports the Performance Measurement Specification (PMS), which formally defines the minimum level of performance and service delivery required throughout the term of a service agreement between DCP and the Service Provider. This info guide functions as a:

Measuring tool: Ensures that all parties use the same method and inputs to calculate andevaluate performance.

Support tool: The info guide provides an additional level of detail on the measurement ofperformance to support the monitoring and management of performance required throughoutterm of service as described in the PMS.

Communication tool: Assists in providing clear communication in regards to calculating themeasurement of performance.

2. Scope

The PMSIG provides practical information on each KPI and the quantitative or qualitative

measurements set out in the PMS.

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/contract-performance-management


2

3. Specification components

3.1 Contract Management and Performance Relationship

The purpose of the DCP contract management framework is to provide a clear and standardised approach to managing and administering contracts for goods and services purchased from suppliers. This framework describes the required responsibilities associated with the three major phases involved in the contract management lifecycle; Contract set-up (phase 1), Contract management (phase 2) and Contract close-out (phase 3). For further information refer to the DCP Contract Management Framework.

Contract Performance Management is the process of ensuring both parties to an agreement meet their obligations as effectively as possible in order to achieve agreed contractual outcomes. The Contract Performance Management Framework provides a consistent approach, methodology, tools to support phases 2 and 3 of the contract lifecycle. For further information refer to the DCP Contract Performance Management Framework.

The PMS defines the minimum level of performance and service delivery required throughout the term of service agreement between DCP and the Service Provider. The PMS defines performance tiers and thresholds and intervention triggers. For further information refer to the PMS.

The PMSIG provides an additional level of detail to support the PMS by acting as a measuring tool, support tool and communication tool. This ensure all parties use the same standardised approach with calculating and evaluating performance.

3.2 Measurement

3.2.1 Performance measures

KPIs are quantitative or qualitative measurements that help determine the extent to which agreed contractual outcomes, outputs, quality of service and compliance with legislative requirements have been achieved.

KPIs are grouped into four performance domains: Service delivery; Quality of service; Financial Viability; Compliance.

In this guide the Numerator and Denominator details have been included against each KPI along with an example explanation (where applicable) to assist with the calculation of measures. Measures can be in; percentage, numeric, yes/no or tick box format.

Service Provider KPI reporting is completed using the Contract Management and Licensing

System (CMLS). Reporting is required to be completed and submitted to the DCP Contract

Manager via CMLS within 30 days of the reporting period end (dependent on KPI Information

https://www.childprotection.sa.gov.au/service-providers/contract-reform/contract-management-framework

https://www.childprotection.sa.gov.au/service-providers/contract-reform/contract-management-framework




https://dcpcmls.sa.gov.au/app/Login.aspx?ReturnUrl=EFormRecord.aspx%3fEFormType%3dHome

https://dcpcmls.sa.gov.au/app/Login.aspx?ReturnUrl=EFormRecord.aspx%3fEFormType%3dHome

3

Reporting Frequency). For further information on reporting requirements refer to the Reports

and Meetings Service Provision Requirements on the Service Provider area of the Department

for Child Protection website.

Tier 1 KPI results will be measured against the KPI targets detailed within the PMS; which will

then determine the performance management responses.

3.2.2 Performance Tiers and thresholds

Within each performance domain, KPIs are grouped into Tier 1 and Tier 2 measures.

Performance against Tier 1 measures are critical, core to measuring service and will initiate intervention triggers, known as performance management responses.

Tier 2 measures will be used as supporting evidence to assist in providing context to Tier 1 measures within a specific performance domain to assist the service provider to improve the provision of safe quality delivery of service to its clients.

For further information on KPI specific performance measures and responses refer to the PMS.

3.2.3 Performance management responses

Reasons for not meeting targets will be considered and discussed as part of contract management meetings about performance. DCPs’ objective is to identify the cause of under or non-performance and work with the service provider and relevant DCP stakeholders to achieve levels of performance. Action is dependent on the specific under or non-performance. For more information on performance management responses refer to Section 3.1.3 Performance management responses of the PMS.

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/reports-and-meetings

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/reports-and-meetings


https://www.childprotection.sa.gov.au/__data/assets/pdf_file/0009/107676/performance-measurement-specification.pdf

https://www.childprotection.sa.gov.au/__data/assets/pdf_file/0009/107676/performance-measurement-specification.pdf

4

Key Performance Indicators Reference Table DCP = Department for Child Protection SP = Service Provider

Reference KPI No. Description Who Page

4.1 Tier 1: General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living

7

Tier 1 1 Placement Utilisation (Placement nights provided to DCP Clients) during the reporting period.

DCP 7

Tier 1 2 Percentage (%) of carer household reviews completed and submitted that were required to be undertaken during the reporting period.

DCP 8

Tier 1 3 Percentage (%) of Carer Assessments submitted to Carer Registration within 5 months of assessment commencing during the reporting period.

SP 9

Tier 1 4 Percentage (%) of Carer Assessments submitted to Carer Registration within 60 calendar days of receipt of referral for temporary placements.

SP 10

Tier 1 5 Percentage (%) of care concerns actions and tasks allocated to service provider to address that are completed by service provider within agreed timeframes during the reporting period (self-reported).

SP 11

Tier 1 6 Percentage (%) of Carer households with an allocated placement support worker on the last day of the reporting period.

SP 12

Tier 1 7 Percentage (%) of new placement referrals placed where carer household received face-to-face contact from their Placement Support Worker within 7 days of placement commencing during the reporting period.

SP 13

Tier 1 8 Percentage (%) of carer households that have received a face-to-face home visit by allocated Placement Support Worker every eight weeks during the reporting period.

SP 14

Tier 1 9 Percentage (%) of carer households that have received a face-to-face home visit by allocated Placement Support Worker every two weeks during the reporting period.

SP 15

Tier 1 10 Placement Support Worker to active carer household ratio / percentage on the last day of the reporting period.

SP 16

Tier 1 11 Net cost of service as reported in quarterly acquittal is not in deficit (budget v’s actual expenditure). This KPI relates to Block funded contracts ONLY.

SP 17

Tier 1 12 Percentage (%) of Active Carers and household members with a current satisfactory DHS Working with Children Check (WWCC) Clearance and Background Check.

DCP 18

Tier 1 13 Percentage (%) of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

SP 19

Tier 1 14 Percentage (%) of Service Provider personnel providing services in licensed residential care facilities with a satisfactory psychological assessment during reporting period.

SP 20

Tier 1 15 Percentage (%) of Service Provider personnel providing services in residential care facilities established by the Minister under section 36 of the FACS Act 1972 with a satisfactory psychological assessment during reporting period.

SP 21

5


Tier 1 16 All performance data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes.

DCP/ SP

22

4.2 Tier 1: Family Reunification 23

Tier 1 17 Percentage (%) of new services that have commenced within 2 weeks of referral during the reporting period.

SP 23

Tier 1 19 Number of young people and children receiving or have received intervention services from the beginning of the financial year.

SP 24

Tier 1 20 Percentage (%) of intervention services with families / individuals completed that are successful (client not in placement after 12 months of service completion).

DCP 25

Tier 1 21 Net cost of service as reported in quarterly acquittal is not in deficit (budget v’s actual expenditure). This KPI relates to Block funded contracts ONLY.

SP 26

Tier 1 22 Percentage (%) of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

SP 27

Tier 1 23 All performance data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes.

DCP / SP

28

5.1 Tier 2: General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living

29

Tier 2 2-3 Residential care number of bed nights occupied during the reporting period (Bed Night Occupancy).

SP 29

Tier 2 2-5 Percentage (%) of placement referrals placed in immediate, short term or long term placement during the reporting period, as a proportion of total referrals.

SP 30

Tier 2 2-6 Number of immediate, short term/long term placement referrals declined (unable to place) by reason during the reporting period.

SP 31

Tier 2 2-7 The number of new carer households that are established and maintained during the reporting period.

SP 32

Tier 2 2-8 The number of carer household exits by reason during the reporting period.

SP 33

Tier 2 2-9 Percentage (%) of carer enquiries within the previous 12 months converted to an approved carer household as on the last day of the reporting period.

SP 34

Tier 2 2-10 Percentage (%) of carer household exit interviews requested and returned during the reporting period.

SP 35

Tier 2 2-11 Percentage (%) of carer respite requests not provided during the reporting period.

SP 36

Tier 2 2-17 Number of carer recruitment activities undertaken during the reporting period (if >0 please provide summary of activities as attachment).

SP 37

Tier 2 2-18 Number of active Carer Assessment processes currently underway on the last day of the reporting period.

SP 38

Tier 2 2-20 Number of placement ends by reason during the reporting period. SP 39

Tier 2 2-25 Percentage (%) of young people engaged in extracurricular activities on a weekly basis during the reporting period.

SP 40

6


Tier 2 2-27 Percentage (%) of Carers that have a learning and development plan developed within 6 months of their carer approval.

SP 41

Tier 2 2-34 (1) Percentage (%) of days attended at private school. SP 42

Tier 2 2-35 Number of official suspensions, exclusions and expulsions from school during the reporting period.

SP 43

Tier 2 2-36 Development and implementation of a carer recruitment strategy and plan undertaken.

SP 44

Tier 2 2-37 Number of Carers who have not completed required training at the end of the reporting period, by type of training.

SP 45

Tier 2 2-38 Number of Service Provider personnel who have not completed required training at the end of the reporting period, by type of training.

SP 46

Tier 2 2-39 Does the organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard.

SP 47

Tier 2 2-40 Conflict of Interest attestation statements. SP 48

5.2 Tier 2: Family Preservation and Family Reunification 49

Tier 2 2-42 Number of Families / Individuals where services are discontinued by reason during the reporting period.

SP 49

Tier 2 2-43 Number of referrals that are declined by reason during the reporting period.

SP 50

Tier 2 2-44 Number of face to face contact hours, per family during high intensity phase services.

SP 51

7

4. Performance Measures

4.1 Tier 1 - General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care & Supported Independent Living

4.1.1 Tier 1 Service Delivery The Service Delivery Performance Measures prescribed measures the volume and the degree to which the service is being delivered against the targets outline in the agreement i.e. ensuring we can provide placements to clients who need them, when needed.

KPI 1: Placement Utilisation (Placement nights provided to DCP Clients) during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce

Service Types Numerator Denominator

1 To measure and monitor the number of placement nights provided to DCP clients during the reporting period. This assists DCP to understand the volume of service that is being delivered, against what has been funded to be delivered.

Serv

ice

Del

iver

y DCP General Family Based Care, Residential Care, Respite, Specialist Family Based Care, Supported Independent Living

The number of actual placement nights provided in the period by service provider to DCP clients specified by care type and placement type within the contract.

The total number of contracted placement nights in the period defined by the minimum number of placements within the contract multiplied by number of placement nights in reporting period.

1 Example Explanation Only one placement night can be counted for each

child in care per calendar night.

Quarterly Assessment Process involves the review and return of Placement Utilisation Data Report provided by your DCP Contract Manager

Actual Placement Nights

Contracted Placement Nights

1901

1932

= Placement Utilisation (%) = 98.3%

8

KPI 2: Percentage (%) of Carer household reviews completed and submitted that were required to be undertaken during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2 This KPI supports the monitoring of the annual carer reviews that are submitted to the DCP Carer Assessment Registration Unit (CARU) that informs ongoing assessment.

Se

rvic

e D

eliv

ery DCP Page 7 General Family

Based Care, Respite Care, Specialist Family Based Care

The number of Carer household reviews completed and submitted that were required during the reporting period by the service provider to DCP during the reporting period.

The number of Carer household reviews required to be completed by the service provider during the reporting period.

2 Example Explanation

No. completed & submitted Carer

household reviews during period 50

50

= Carer household review (%) = 100%

No. Carer household review

required to be completed during period

In accordance with section 73 of the Children and Young People (Safety) Act 2017.

9

KPI 3: Percentage (%) of Carer Assessments submitted to Carer Registration within 5 months of assessment commencing during the Reporting Period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


3 To ensure compliance to organisational requirements by completing carer registrations within the required timeframes.

Serv

ice

Del

iver

y Service Provider

Page 8 General Family Based Care, Respite Care, Specialist Family Based Care

Number of carer assessments submitted to Carer Registration within 5 months of assessment commencing during the reporting period.

Number of carer assessments submitted to Carer Registration during reporting period.


No. Carer assessments submitted to DCP Carer Registration

within 5 months of assessment commencing during period 2

2

= Carer assessments (%) = 100%

Total No. Carer assessments submitted to DCP Carer

Registration during the reporting period

10

KPI 4: Percentage (%) of Carer Assessments submitted to Carer Registration within 60 calendar days of receipt of referral for temporary placements.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


4 To ensure compliance to meet legislative requirements to complete carer assessments within the required timeframes.

Serv

ice

Del

iver

y Service Provider

Page 8 General Family Based Care, Specialist Family Based Care (applies to Specific Child Only and Kinship Care)

Number of Carer Assessments submitted to Carer Registration within 60 Calendar days of receipt of referral for temporary placements.

Number of Carer Assessments submitted to Carer Registration for temporary placements.


No. Carer assessments submitted within 60 Calendar days

of receipt of referral for temporary placements 1

1

= Carer assessment temporary placement (%) = 100%

Total No. Carer assessments submitted for temporary

placements during the reporting period

Temporary Carer Assessments must be completed within 3 months of the placement start date as per section 77 of the Child and Young Person (Safety) Act 2017, and Nyland Recommendation 109.

The KPI allows for 60 calendar days for the service provider and 30 days for DCP to complete their relevant components of the Carer Assessment and approval process.

11

4.1.2 Tier 1 Quality of Service The Quality of Service Performance Measures prescribed measures the continuity, safety and quality of care provided to children and young people. Quantifies the client’s experience of the care being provided.

KPI 5: Percentage (%) of care concerns actions and tasks allocated to Service Provider to address that are completed by Service Provider within agreed timeframes during the reporting period (self-reported).

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


5 Seeks to understand the number of care concerns raised, actions required to address these and actions completed.

Qu

alit

y o

f Se

rvic

e Service

Provider Page 9 General Family

Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living

Number of care concern notified to service provider being actioned or completed within agreed timeframe during reporting period.

Total number of care concerns notified to service provider tasked during reporting period.


No action required = completed

If no timeframes have been set, it is considered as being addressed within agreed timeframes, but it is being actioned as per the Case Manager's expectations.

A comment field is available to report the actions that have been allocated to the Service Provider to address care concerns.

No. care concerns notified to SP being actioned/

completed within agreed timeframe 5

5

= Carer concerns action/tasks completed (%) = 100%

Total No. care concerns notified to SP tasked during

reporting period

12

KPI 6: Percentage (%) of carer households with an allocated Placement Support Worker on the last day of the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


6 To ensure the Service provider allocates a Placement Support Worker for each approved carer household.

Qu

alit

y o

f Se

rvic

e Service


Based Care, Respite Care, Specialist Family Based Care

Number of Carer households with an allocated placement worker on last day of reporting period.

Number of Carer households on last day of reporting period.


No. Carer households with an allocated placement

worker on last day of reporting period 93

93

= Carer households (%) = 100%

Total No. Carer households on last day of

reporting period

13

KPI 7: Percentage (%) of new placement referrals placed where carer household received face-to-face contact from their Placement Support Worker within 7 days of placement commencing during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


7 To ensure the Service provider has regular contact with the approved carer in the form of personal face-to-face visit (within 7 days of any placement commencement)

Qu

alit

y o

f Se

rvic

e Service


Based Care, Specialist Family Based Care

The number of new placement referrals placed where carer household received face-to-face contact from Placement Support Worker within 7 days of placement.

Number of new placement referrals placed during the reporting period.


No. of new placement referrals where Carer household received

face-to-face contact within 7 days during reporting period 16

16

= New Carer household Placement Referrals (%) = 100%

No. new placement referrals placed during

reporting period

Regular contact includes a personal face-to-face home visit and does not include phone calls, support groups, workshops, training or meetings.

14

KPI 8: Percentage (%) of carer households that have received a face-to-face home visit by allocated Placement Support Worker every eight weeks during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


8 To ensure the Service provider has regular contact with the approved carer in the form of personal face-to-face visits a minimum of every eight weeks

Qu

alit

y o

f Se

rvic

e Service


Based Care Number of Carer households that have received a face-to-face home visit by allocated Placement support worker every 8 weeks during reporting period.

Number of Carer households during reporting period.


No. of Carer household that have received face-to-face home

visits every 8 weeks during reporting period 16

16

= Carer Household Visits Every 8 Weeks (%) = 100%

No. Carer households during reporting period


15

KPI 9: Percentage (%) of carer households that have received a face-to-face home visit by allocated Placement Support Worker every two weeks during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


9 To ensure the Service provider has regular contact with the approved carer in the form of personal face-to-face visits a minimum of every two weeks

Qu

alit

y o

f Se

rvic

e Service

Provider Page 11 Specialist Family

Based Care Number of Carer Households that have received a face-to-face home visit by allocated Placement support worker every 2 weeks during reporting period.

Number of Carer Households during reporting period.


No. of Carer household that have received face-to-face

home visits every 2 weeks during reporting period 16

16

= Carer Household Visits Every 2 Weeks (%) = 100%

No. Carer households during reporting period

This can include any person who is associated with the specialist support team, who understands and works closely with the family


16

KPI 10: Placement Support Worker to active carer household ratio / percentage on the last day of the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


10 For allocation of Placement Support Workers to each approved Carer, ensuring the Placement Support Worker to Active Carer household ratio is no more than 1:18 (support worker : active carer household)

Qu

alit

y o

f Se

rvic

e Service


Based Care, Respite Care

The number of Placement Support Workers on last day of reporting period.

The number of Active Carer households on the last day of reporting period.


No. of Placement Support Workers on the

last day of the reporting period 11

198

= Placement Support Works to Active Household Ratio (%) = 5.56%

No. of active Carer households on the last day

of the reporting period

Active households refers to households where children and young people are placed.

Performance Thresholds:

- Performance Level 1 Ratio <= 1:18 represented as a percentage = 5.56%

- Performance Level 2 Ratio >1:18 and <=1:19 represented as a percentage = 5.56%

- Performance Level 3 Ratio >1:19 represented as a percentage = 5.26%

17

4.1.3 Tier 1 Financial Viability

Measures the capability of resources and management of those resources, to maintain or grow services.

KPI 11: Net cost of service as reported in quarterly acquittal is not in deficit (budget v’s actual expenditure). This KPI relates to Block funded contracts ONLY.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


11 The intent of the measure is to identify budget overruns (i.e. where expenses exceed block funded revenue). This applies to block funded agreements only.

Fin

anci

al V

iab

ility

Service Provider

Page 11 General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living

Net actual deficit reported in quarterly acquittal period

Funding total for the quarter


Net actual deficit reported in

quarterly acquittal period 0

42,500

= Net Deficit for the period % = 0%


Net actual deficit (KPI Numerator) should reflect the net deficit amount calculated on your acquittal template e.g. Total expenditure minus total funding.

Deficit amount to be entered as a positive amount.

If expenditure is in surplus enter as $0 to reflect nil deficit (overspend) for the period.

18

4.1.4 Tier 1 Compliance

Measures level of compliance to mandated standards, practices and legislation.

KPI 12: Percentage (%) of active Carers and household members with a current satisfactory DHS Working with Children Check (WWCC) Clearance and Background Check.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


12 To ensure carers, household members and regular guests comply with the Child and Young Person (Safety) Act 2017 by having a current satisfactory Working with Children Check (WWCC).

Co

mp

lian

ce DCP Page 12 General Family

Based Care, Respite, Specialist Family Based Care, Specific Child Only

The Number of active Carers and household members with a current satisfactory DHS Working with Children Check (WWCC) Clearance and Background Check on last day of the reporting period.

The Number of active carers and household members on last day of the reporting period.


No. of active Carers/household members with a current satisfactory

DHS WWCC & Background Check on last day of reporting period 229

229

= Active Carers/Household Members that are DHS WWCC Compliant (%) = 100%

No. of active Carers/household members on the last day of

the reporting period

Household members are defined as individuals who live within a residence.

Regular household guests are defined as individuals who visits a household often and for extended periods of time and are seen as part of the household.

19

KPI 13: Percentage (%) of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


13 To ensure staff comply with the Child and Young Person (Safety) Act (2017) by having a current satisfactory Working with Children Check (WWCC).

Co

mp

lian

ce Service


Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living

Number of staff employed in execution of DCP Contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

Total number of staff employed in execution of DCP Contract as at last day of the reporting period.


No. of staff employed in execution of a DCP contract with a

current satisfactory DHS WWCC & Background Check on last

day of reporting period 24

24

= Staff Employed that are DHS WWCC Compliant (%) = 100%

No. of staff employed in execution of a DCP contract on the

last day of the reporting period

Staff are defined as individuals recruited and supervised in government and non-government organisations who may have contact with children and young people in the course of their employment.

20

KPI 14: Percentage (%) of Service Provider personnel providing services in licensed residential care facilities with a satisfactory psychological assessment during reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


14 To ensure any person employed in a Children’s Residential Facility (CRF) established, licensed by the Department for Child Protection (DCP) undergo a psychological assessment, of a kind determined by the department. (Refer to section 107 of the Children and Young People (Safety) Act 2017).

Co

mp

lian

ce Service

Provider Page 13 Residential Care Number of staff employed in

execution of DCP Contract with a current satisfactory psychological assessment.

Total number of service provider personnel providing services in licensed residential care facilities during the reporting period.

Co

mp

lian

ce Service

Provider Page 13 Supported

Independent Living

Number of service provider personnel in licensed residential care facilities with satisfactory psychological assessment during reporting period.

Total number of service provider personnel providing services in licensed residential care facilities during the reporting period.


No. of staff employed with current satisfactory

psychological assessment during reporting period

= Personnel with current Satisfactory Psychological Assessment (%)

Total No. of SP personnel providing services in

residential care facilities during reporting period

25

25

= 100%

Licensing of children residential facility is applicable for and psychological assessments.

21

KPI 15: Percentage (%) of Service Provider personnel providing services in residential care facilities established by the Minister under section 36 of the FACS Act 1972 with a satisfactory psychological assessment during reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


15 To ensure any person employed in a Children’s Residential Facility (CRF) established by the Department for Child Protection (DCP) undergo a psychological assessment, of a kind determined by the department. (Refer to section 110A of the Children and Young People (Safety) Act 2017).

Co

mp

lian

ce Service

Provider Page 13 Residential Care

(Applicable only to residential facilities established by the Minister under Section 36 of the FACS Act 1972)

Number of staff employed in execution of DCP Contract (in residential facilities established by the Minister) with a current satisfactory psychological assessment.

Number of staff employed in execution of DCP Contract in residential facilities established by the Minister.


No. of staff employed in residential care facilities

established by the Minister with current satisfactory

psychological assessment 25

25

= Staff Employed in Residential Care Facilities by the Minister with

current Satisfactory Psychological Assessment (%) = 100%

No. of staff employed in residential facilities established

by the Minister during the reporting period

This KPI is only relevant when DCP has set up the facility e.g. provision of Agency staffing.

Applicable only to residential facilities established by the Minister under Section 36 of the FACS Act 1972).

22

KPI 16: All performance data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


16 To measure compliance in meeting contract performance and financial reporting requirements and obligations set out in the agreement during the reporting period.

Co

mp

lian

ce Service

Provider / DCP

Page 14 General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living

YES tick box

Has all performance and financial expenditure data requirements been received in FULL within prescribed timeframe.

No tick box


Performance date and financial expenditure data are due for submission by the end of the month following the reporting period e.g. Q1 reporting period (Jul-Sep) due for return by 31 Oct.

No reflects:

template has been modified

data is incomplete or incorrect, or

received after due date

23

4.2 Tier 1 Family Reunification


KPI 17: Percentage (%) of new services that have commenced within 2 weeks of referral during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


17 To ensure services have commenced in a timely manner from point of referral.

Serv

ice

Del

iver

y Service Provider

Page 15 Family Reunification

The number of new services that have commenced within 2 weeks of referral during the reporting period.

The number of new services that have commenced during the reporting period.


This is reflective of referrals that have been accepted by the service provider.

No. of new services which commenced within 2

weeks of referral during reporting period 4

4

= New Services (%) = 100%

No. of new services that commenced

during the reporting period

24

KPI 19: Number of young people and children receiving or have received intervention services from the beginning of the financial year.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


19 To measure the number of children and young people that have received intervention services.

Serv

ice

Del

iver

y Service Provider


Number of young people and children receiving or have received intervention services from beginning of financial year.

The accumulating quarterly minimum intervention services target as set in contract.


No. of young people & child recipients of

intervention services from start of financial year 27

27

= Intervention Services (%) = 100%

Accumulating quarterly minimum

intervention services target

This is not a measure of the number of services, but the number of children and young people receiving these services.

For block funded arrangements this data will be used to compare actuals against minimum targets as set out in Reunification Services Agreement with DCP. In this instance the quarterly accumulative total should be the annual minimum target divided by 4 and multiplied by the number of quarters for the reporting period (e.g. for quarter 2: 20/4 = 5 young people x 2 quarters = 10 accumulative target)

For fee for service arrangements this data will be used as a progressive measure of activity. In this instance the number of young people receiving services should be entered in both fields.

25

4.2.2 Tier 1 Quality of Service

The Quality of Service Performance Measures prescribed measures the continuity, safety and quality of care provided to

children and young people. Quantifies the client’s experience of the care being provided.

KPI 20: Percentage (%) of intervention services with Families / Individuals completed that are successful (client not in placement after 12 months of service completion).

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


20 To measure reunification success rates. DCP Page 16 Family Reunification

The number of intervention services with Families / Individuals completed that are successful (client not in placement after 12 months of service completion) as on the last day of reporting period.

The number of intervention services with Families / Individuals completed within 12 months as on the last day of the reporting period 12 months prior to the last day of reporting period.


No. of Successful intervention Services completed after 12

months of service completion on last day of reporting period 21

28

= Successful Intervention Services (%) = 75%

No. of Intervention services completed within 12 months

on last day of reporting period

26

4.2.3 Tier 1 Financial Viability


KPI 21: Net cost of service as reported in quarterly acquittal is not in deficit (budget v’s actual expenditure). This KPI relates to Block funded contracts ONLY.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


21 The intent of the measure is to identify budget overruns (i.e. where expenses exceed block funded revenue). This applies to block funded agreements only.

Fin

anci

al V

iab

ility

Service Provider


Net actual deficit reported in quarterly acquittal period.

Funding total for the quarter.


Net actual deficit (KPI Numerator) should reflect the net deficit amount calculated on your acquittal template e.g. Total expenditure minus total funding. Deficit amount to be entered as a positive amount.

If expenditure is in surplus enter in as $0 to reflect nil deficit (overspend) for the period.

Measure not applicable for Goods & Services Agreements

Net actual deficit reported in quarterly

acquittal period 0

49,500

= Net Deficit for the period % = 0%


27

4.2.4 Tier 1 Compliance


KPI 22: Percentage (%) of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


22 To ensure staff comply with the Child and Young Person (Safety) Act (2017) by having a current satisfactory Working with Children Check (WWCC).

Co

mp

lian

ce Service

Provider Page 17 Family

Reunification

Number of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance.

Number of staff employed in execution of a DCP contract.


Values are as at the end of the reporting period No. of staff employed in execution of a DCP contract with a

current satisfactory DHS WWCC Clearance & Background

Check on last day of reporting period 17

17

= Staff Employed that are DHS WWCC Compliant (%) = 100%

Total no. of staff employed in execution of a DCP contract

on the last day of the reporting period

28

KPI 23: All performance data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


23 To measure compliance in meeting contract performance and financial reporting requirements and obligations set out in the agreement during the reporting period.

Co

mp

lian

ce Service

Provider / DCP


YES tick box

Has all performance and financial expenditure data and information requirements been received and completed in FULL within prescribed timeframe.

No tick box


Performance date and financial expenditure data are due for submission by the end of the month following the reporting period e.g. Q1 reporting period (Jul-Sep) due for return by 31 Oct.

29

5. Performance Measures

5.1 Tier 2 - General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care & Supported Independent Living


KPI 2-3: Residential care number of bed nights occupied during the reporting period (Bed Night Occupancy).

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-3 To measure actual bed night occupancy against contracted placement nights at a residential facility.

Serv

ice

Del

iver

y Service Provider

Page 18 Residential Care Number of actual bed nights occupied in quarter by Service Provider.

= Bed Night Occupancy [Numeric Format}

N/A

2-3

Example Explanation

The difference between bed night occupancy and placement utilisation is;

- Bed night occupancy reflects the actual nights a child or young person has remained at the placement (e.g. takes into account missing persons, school camps).

- Placement utilisation reflects the duration of the placement term (e.g. start and end date driven).

30

KPI 2-5: Percentage (%) of placement referrals placed in immediate, short term or long term placement during the reporting period, as a proportion of total referrals.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-5 To measure the percentage of accepted referrals.

Serv

ice

Del

iver

y Service Provider

Page 19 General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living

Number of placement referrals placed in immediate, short term or long term placements.

Total number of placement referrals received during the quarter.

2-5 Example Explanation

No. of placement referrals placed in immediate,

short term or long term placements 45

127

= Placement Referrals Placed (%) = 35.4%

Total No. of placement referrals received

during the quarter

Reporting should only include placement referrals relevant for the reporting period e.g. Number of placement referrals placed should be related to those referred during the reporting period.

For any placements made during the reporting period that were referred in the previous reporting period can be included via the comments section of the KPI reporting template.

31

KPI 2-6: Number of immediate, short term/long term placement referrals declined (unable to place) by reason during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-6 This KPI seeks to understand the reasons why referrals were declined.

Serv

ice

Del

iver

y Service Provider


The number of immediate, short term/long term placement referrals declined (unable to place) by reason during the reporting period.

= No. Placement Referrals [Numeric Format]

N/A


Reason Number

Referral withdrawn

Referred to another agency

At capacity

Not compatible with other residents

Other Please Specify:

Comments:

Reason Number

Lack of suitable households

Placed with another agency

CARU not able to action approval in required time for placement

Travel distance too far


Comments:

Family Based & Specialist Based Care Residential Care/Supported Independent Living

32

KPI 2-7: The Number of new carer households that are established and maintained during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-7 This KPI seeks to understand the number of new carers recruited and supported during the reporting period.

Serv

ice

Del

iver

y Service Provider

Page 19 General Family Based Care, Specialist Family Based Care, Respite Care

Number of new carer households established and maintained during reporting period.

= New Carer Households [Numeric Format]

N/A


This represents the number of carer households that are active and available to take a placement upon referral during the reporting period.

33

KPI 2-8: The Number of carer household exits by reason during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-8 This KPI seeks to understand the reasons why carers are no longer able to provide care.

Serv

ice

Del

iver

y Service Provider


The number of carer household exits by reason during the reporting period.

= Carer Household Exits [Numeric Format]

N/A


Reason Number

Care Concerns

Placement Breakdown

Carer competency not met

Break from fostering

Exited to another agency


Comments:

If there are any reasons not specified please report these under 'Other' and use the comments section to provide description and exit reasons.

34

KPI 2-9: Percentage (%) of Carer enquiries within the previous 12 months converted to an approved carer household as on the last day of the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-9 This KPI seeks to measure the conversion rate between Carer interest versus becoming an approved Carer.

Serv

ice

Del

iver

y Service Provider


Number of Carer enquiries within the previous 12 months converted to an approved Carer household.

Number of Carer enquiries within the previous 12 months.


No. of Carer enquiries within previous 12 months converted

to approved Carer household during reporting period 24

212

= Carer Enquiries (%) = 11%

No. of Carer enquiries within previous 12 months as

on last day of the reporting period

35

KPI 2-10: Percentage (%) of Carer household exit interviews requested and returned during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-10 This measure seeks to understand the completion rate of Carer household exit interviews, requested by Service Providers, for carers to complete.

Serv

ice

Del

iver

y Service Provider


Number of Carer household exit interviews returned during the reporting period.

Number of Carer household exit interviews requested during the reporting period.


No. of Carer household exit interviews returned

during reporting period 2

3

= Carer Exit Interviews (%) = 66.7%

No. of Carer household exit interviews requested

during reporting period

36

KPI 2-11: Percentage (%) of carer respite requests not provided during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-11 This KPI seeks to monitor the provision of carer respite requests.

Serv

ice

Del

iver

y Service Provider

Page 20 General Family Based Care, Specialist Family Based Care

Number of respite requests not provided to Carers upon request to Service Provider during the reporting period.

Number of respite requests to Service Provider during the reporting period.


No. of respite requests not provided to Carers

upon request to SP during reporting period 8

54

= Respite Care Requests (%) = 14.8%

No. of respite requests to SP during reporting

period

37

KPI 2-17: Number of carer recruitment activities undertaken during the reporting period (if >0 please provide summary of activities as attachment).

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-17 This measure seeks to understand the nature and volume of recruitment activities undertaken to increase carer households.

Serv

ice

Del

iver

y Service Provider


Number of Carer recruitment activities undertaken during the reporting period.

= Recruitment Activity [Numeric Format]

N/A


38

KPI 2-18: Number of active Carer Assessment processes currently underway on the last day of the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-18 This measure seeks to understand how many carers are engaged in the assessment process.

Serv

ice

Del

iver

y Service Provider


Number of active carer assessment processes currently underway on the last day of the reporting period.

= Active Carer Assessments [Numeric Format]

N/A


39


KPI 2-20: Number of placement ends by reason during the reporting period.

KP

I ID

#

Purpose

Per

form

a

nce

Do

mai

n

KP

I

Rep

ort

ing

Res

po

nsi

bili

ty

PM

S

Ref

eren

c

e Service Types Numerator Denominator

2-20 This measure seeks to understand the reasons why placements have ended.

Qu

alit

y o

f

Serv

ice

Service Provider


The number of placement ends by reason during the reporting period. = Placement ends by Reason [Numeric Format]

N/A

2-20

Reason Number

Care Concern

Outstanding Carer competency

Change in circumstances

Break from fostering

Household relocation

Other

Comments:

Reason Number

Family based care

Independent living program

DCP residential care

Other (NGO) residential care

Reunification


Comments:

Reason Number

Independent Living

DCP residential care

Other (NGO) residential care

Reunification


Comments:

Example Explanation

Supported Independent Living Care

General Family Based Care / Specialist Based Care

Residential Care

40

KPI 2-25: Percentage (%) of young people engaged in extracurricular activities on a weekly basis during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-25 This measure seeks to understand the number of young people in care that are regularly involved in extracurricular activities.

Qu

alit

y o

f Se

rvic

e Service

Provider Page 24 Residential

Care The number of young people engaged in extracurricular activities on a weekly basis (for a period of more than 4 weeks) during the reporting period.

The number of young people during the reporting period.


No. of young people engaged in extracurricular activities

weekly (for more than 4 weeks) during reporting period 4

5

= Extracurricular Activities (%) = 80%

No of young people during reporting period

41

KPI 2-27: Percentage (%) of Carers that have a learning and development plan developed within 6 months of their carer approval.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-27 To ensure that there is a learning and development plan in place to support carers to care for children and young people.

Qu

alit

y o

f Se

rvic

e Service


Based Care, Specialist Family Based Care, Respite Care

Number of Carers that have a learning and development plan developed within 6 months of their carer approval.

The number of Carers approved for a period of 6 months on the last day of the reporting period.


No. of Carers with a LDP within 6 months of carer approval 37

37

= Learning Development Plans (%) = 100%

No of Carers approved for a 6 month period on last day of

reporting period

42

KPI 2-34 (1): Percentage (%) of days attended at private school.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-34 (1)

Seeks to measure the child’s attendance at school.

Qu

alit

y o

f Se

rvic

e Service


Care, Supported Independent Living

The number days attended at private school during the reporting period.

The number of school days available during the reporting period.

2-34 (1)

Example Explanation

No. of days attended at private school

during reporting period 120

165

= School Attendance (%) = 72.7%

No of school days available during the reporting period

[number of children x number of school days in report]

[Number of children x number of school days in report].

The number of private school days during reporting period reflects those days where the young person was in the care of the service provider.

It is calculated as the number of children multiplied by number of school days

43

KPI 2-35: Number of official suspensions, exclusions and expulsions from school during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-35 This measure seeks to understand the child’s engagement in education.

Qu

alit

y o

f Se

rvic

e Service


Care, Supported Independent Living

Number of official suspensions, exclusions and expulsions from School during the reporting period.

= School Disciplinary Action by Category [Numeric Format]

N/A

2-35 Example Explanation Reason Number

Number of suspensions

Number of exclusions

Number of expulsions

Comments:

44

5.1.3 Tier 2 Compliance Measures the capability of resources and management of those resources, to maintain or grow services.

KPI 2-36: Development and implementation of a carer recruitment strategy and plan undertaken.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-36 This measure is to provide evidence that a carer recruitment strategy has been developed and undertaken.

Co

mp

lian

ce Service



YES tick box

Has the service provider developed and implemented a carer recruitment strategy and plan for financial year.

[required to attach file as evidence]

NO tick box

Has the service provider developed and implemented a carer recruitment strategy and plan for financial year.


Annual reporting measure only required in quarter four (4).

Please provide evidence of this plan.

45

KPI 2-37: Number of Carers who have not completed required training at the end of the reporting period, by type of training.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-37 To ensure safe quality care is provided to children and young people, Service Providers must ensure that individual carers must meet minimum carer and personnel requirements.

Co

mp

lian

ce Service



Number of carers who have not completed required training at the end of the reporting period by type of training

= Carer Training by Category [Numeric Format]

N/A


Reason Number

First Aid (initial or equivalent)

First Aid Refresher (every 3 years)

Safe Environments for Child & Young People

Safe Environments for Child & Young People refresher (every 3 years)

Safe Infant Care

Safe Infant Care refresher (every 3 years)

Step by Step training

Aboriginal and Torres Strait Islander (Aboriginal) Cultural Awareness training (within 12 months of approval)

Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months approval)

Comments:

Compliance is based on the carer requirements outlined in the Carer and personnel matrix, as per the Carer and personnel service provision requirements.

https://www.childprotection.sa.gov.au/sites/default/files/carer-requirements-matrix.pdf


https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/carer-and-personnel-requirements



46

KPI 2-38: Number of Service Provider personnel who have not completed required training at the end of the reporting period, by type of training.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-38 To ensure safe quality care is provided to children and young people, Service Providers must ensure that Service Provider personnel must meet minimum carer and personnel requirements.

Co

mp

lian

ce Service


Based Care, Specialist Family Based Care, Residential Care, Respite Care, Supported Independent Living, Reunification

Number of service provider personnel who have not completed required training at the end of the reporting period, by type of training

= Carer Training by Category [Numeric Format]

N/A


Reason Number

First Aid (initial or equivalent)

First Aid Refresher (every 3 years)

Safe Environments for Child & Young People

Safe Environments for Child & Young People refresher (every 3 years)

Safe Infant Care

Safe Infant Care refresher (every 3 years)

Step by Step training

Aboriginal and Torres Strait Islander (Aboriginal) Cultural Awareness training (within 12 months of approval)

Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months approval)

Comments:

Compliance is based on the carer requirements outlined in the Carer and personnel matrix, as per the Carer and personnel service provision requirements.





47

KPI 2-39: Does the organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-39 To ensure compliance to Government of South Australia and Adequate Records Management Standard requirements as set out in the contract agreement with the Service Provider.

Co

mp

lian

ce Service


Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living

YES tick box

Does the organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard?

= Compliance to Standard Selection

NO tick box



48

KPI 2-40: Conflict of Interest attestation statements.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-40 This KPI seeks to identify any personal interests that cannot be avoided. The Service Provider has an obligation to disclose that interest so that it can be managed.

Co

mp

lian

ce Service


Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living

YES tick box

Conflict of Interest attestation statements (annual reporting only)

NO tick box



49

5.2 Tier 2 - Family Preservation and Family Reunification


KPI 2-42: Number of Families / Individuals where services are discontinued by reason during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S

Ref

eren

ce


2-42 This KPI seeks to understand the reasons why services were discontinued.

Qu

alit

y o

f Se

rvic

e Service

Provider Page 30 Family

Reunification The number of Families / Individuals where services are discontinued by reason during the reporting period.

= Discontinued Services by Category [Numeric Format]

N/A


Reason Number of

Children

Number of Cases

(Families)

Children achieved full reunification with birth parents

Children placed with relative

Children in shared care arrangements

Children not reunified and returned to out of home care placements

Family refused to engage with the Reunification Service

Family has moved outside of the services geographical coverage

Comments:

50


KPI 2-43: Number of referrals that are declined by reason during the reporting period.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-43 This KPI seeks to understand the reasons why referrals were declined.

Serv

ice

Del

iver

y Service Provider


The number of referrals that are declined by reason during the reporting period.

= Referral Declined by Reason [Numeric Format]

N/A


Reason Number

Safety issues

Service is at operational capacity

Withdrawn by DCP


Comments:

51

KPI 2-44: Number of face to face contact hours, per family during high intensity phase services.

KP

I ID

#

Purpose

Per

form

ance

Do

mai

n

KP

I Rep

ort

ing

Res

po

nsi

bili

ty

PM

S R

efe

ren

ce


2-44 This KPI seeks to identify the average number of contact hours per family during high intensity phase (within the first 6 months).

Serv

ice

Del

iver

y Service Provider


The number of face to face contact hours to families during high intensity phase of services during the reporting period.

The number of families with high intensity phase of services during the reporting period.


Seeks to calculate an average number of contact hours per family.

No. of face-to-face contact hrs during high intensify

phase of services during reporting period 154.50

2

= Face-to-Face Contact Hours = 77.25

No. of families with high intensity phase of services

during reporting period

52

6. Performance Measurement Definitions and abbreviations

Term Meaning

KPI Information Reporting Frequency

Performance report frequency e.g. how often the data is required to be reported

KPI Reporting Responsibility

Source of who provides the data or report e.g. DCP or the Service Provider

Performance assessment frequency

Frequency of time performance measures will be formally assessed against performance targets and thresholds and utilised to report service provider performance.

Performance level 1 - Performing

Range of performance outcome meeting or exceeding performance target requirement.

Performance level 2 – Under Performing

Range of performance outcome not meeting performance target requirement, and within upper and lower limits of “Under Performing” performance threshold.

Performance level 3 – Not Performing

Range of performance outcome not meeting performance target requirement, and within upper and lower limits of “Not Performing” performance threshold.

Performance measure description

Quantitative or qualitative measurements that describes and helps determine the extent to which agreed contractual outcomes, outputs, quality of service and compliance with legislative requirements have been achieved.

Performance measure source

Source of information collection for reporting of performance measure. Defined as either DCP indicating Department for Child Protection information source or Service Provider indicating requirement of service provider provision.

Performance measure target

Minimum level of performance requirement to meet the Department for Child Protection’s performance expectations.

Performance report frequency

Frequency of time performance information and measure will be collected and reported (where applicable).

Performance threshold Defined upper and lower limits of desired performance around a target value

Performance tier The level of measurement within the Contract Performance Management Framework:

- Tier 1 – Critical performance measures, core to measuring service delivery

- Tier 2 – Supporting performance measures providing context to tier 1 measures

Service Types Service agreement types for which performance measure will be included for contract performance management. As per following:

General Family Based Care

Specialist Family Based Care

Respite Care

Residential Care

Supported Independent Living

Family Reunification and Preservation

53

7. Related documents

Related forms and templates

Contract Management Framework

Framework that describes the required responsibilities associated with the 3 phases of the contract management lifecycle.

Contract Performance Management Framework

Framework that describes how DCP will measure, monitor and manage performance of out of home care contracts against defined minimum level requirements of service delivery throughout the term of service agreement between DCP and Service Provider.

Contract Management and Licensing System (CMLS) portal user guide

User guide to provide instruction to Service Providers in the use of the CMLS online portal. <Under Development>

Not-for-Profit Agreement Legal contract document between DCP and service provider where payment is up-front to Not-for-Profit organisations.

Goods and Services Agreement

Legal contract document between DCP and service provider where payment is on invoice.

Performance Measurement Specification (PMS)

The PMS supports key activities required within the Contract Performance Management Framework (CPMF), specifically the measurement, monitoring and management of performance against service agreement requirements.

https://www.childprotection.sa.gov.au/sites/default/files/contract-management-framework.pdf

https://www.childprotection.sa.gov.au/sites/default/files/contract-management-framework.pdf

https://www.childprotection.sa.gov.au/sites/default/files/contract-performance-management-framework.pdf

https://www.childprotection.sa.gov.au/sites/default/files/contract-performance-management-framework.pdf



54

Document control

Publication date

Replaces N/A – New

Framework document owner Manager Service Contracts and Licensing

SEG member responsible (position)

Chief Financial Officer

Applies to The management and administration of DCP Out of Home Care (OOHC) service contracts, involving DCP and contracted service providers.

Approved by Senior Executive Group

Approval date

Commencement date

REVISION RECORD

Date Version Revision description

Performance Measurement Specification Information Guide

Documents

Transcript of Performance Measurement Specification Information Guide