Performance Measurement: Applying the Logic Model

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Post-It Ice Breaker

1. How many years have you worked here?2. In which Directorate and Division do you

currently work? 3. What do you hope to learn or gain from this

workshop?

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Share with your NeighborIn-Group Survey

Why measure performance?To PlanTo ComplyTo ManageTo OptimizeTo InnovateOther

At what level is measuring performance important?DirectorateDivisionBranchBureauIndividualOther

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Objectives

• Provide a fresh perspective on Performance Measurement

• Introduce the Logic Model, a strategic planning tool

• Apply the Logic Model and practice walking through the steps

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Performance Management Construct

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Building Blocks of Performance Management

Goal Setting & Prioritization: specific commitments to limited numbers of actions and desired results

Planning: consideration of the path forward and commitment to action

Data & Analysis: data collection and analysis involves gathering and making use of data to create information and understanding, particularly for decision-making and proactive management

Reporting & Communicating: sharing information about plans, progress achieved, challenges, and results — both internally and externally

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Building Blocks of Performance Management

Implementation & Improvement: involves the purposeful execution of a plan (strategic, improvement, annual, et al) within the organization and the active management of activities over time to ensure goals and objectives remain achievable

Cultivating a Performance Culture: is creating a work environment that embraces the use of data, rational decisions, innovation, engagement, and learning

Measurement: is determining and tracking the markers of progress and achievement (milestones, targets and indicators)

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Please Provide Examples of How…

Performance data is used in your life… Performance measures are used in your life…

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Lets Talk Football…

• When watching a football game, do you spend the whole game watching the scoreboard?

• If not, what are you observing?

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Lets Talk Football…

The scoreboard shows which team met their objective and won the game, but does it show the winning team’s:• Strategy? Tactics?• Time spent in practice?• Improvement from week to week?• Ranking? Magnitude of the game?

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Now… Lets Talk Education…

• When reviewing a report card, are you simply looking to make sure that the studentis still enrolled in school?• What are you reviewing?

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Lets Talk Education…

• The report card shows whether or not the student is meeting his/her objectives on a regular basis and whether or not they will pass the school year, but does it show the student’s:

• Time spent studying?• Level of effort? • Involvement in school activities?

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Story Time…

Not so good story: • Severe Report Finds V.A. Hid Waiting Lists at

Hospitals (2014)

Good story: • Potholes

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A Fresh Perspective…Performance measures…• Help get the conversation started• Keep score so that your eye can stay on the action• Indicate whether or not we are on track• Identify whether or not we have the right focus

Performance measures are not the end-outcome, and should not be our ultimate focus

Instead, we should really be asking…• Are we focusing on the right strategies or activities?• Are we just measuring to measure?• Are we covering other strategic elements?

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Seven Strategic ElementsAs an organization, can we answer:1. Why we exist? (Mission)2. Where are we going? (End Outcomes)3. What must change to get there? (Strategies)4. What products & services will we deliver to execute the

strategies? (Programs & Activities)5. What resources will be necessary to deliver the outputs?

(Resource Alignment)6. How do we want to operate? (Values)7. How do we know if we are on track? (Measures)

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Where Do We Begin?

Introducing the Logic Model– Helps make innovative ideas

become a reality– Helps answer the “Seven Strategic Elements”– Build the roadmap from “Point A to B”– Bring meaning and understanding to processes– Drive innovation by simplifying complex problems– Create actionable plans to solve these problems

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Examples of Logic Models

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Another Example Logic Model

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Sample Logic Model

Inputs:• People and

resources required to achieve outcomes

Activities/Outputs:• What the inputs

produce• What we do

Immediate & Intermediate Outcomes:• Changes required

to achieve end outcome

• Short Term results

Impact:• End goal or

ultimate benefit

• Beliefs or evidence that supports your logicAssumptions

• External influences beyond control that effect your logic or outcome

External Factors

Situation

•A quantifiable indicator used to assess how well an organization is achieving its desired objectives

Performance Measure(s)

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“If-Then” RelationshipsExample: Brushing Teeth

Inputs:• Toothpaste• Floss• Tooth brush

Activities/Outputs:• Brush twice a day• Floss once a day

Immediate & Intermediate Outcomes:• Decrease the amount

of plaque in my mouth

Impact:• Have fewer cavities

• Plaque causes tooth decay Assumptions

• Genetics• Good Dentistry• Health Insurance

External Factors

• Zero new cavitiesPerformance Measure(s)

IF THEN IF THEN IF THEN

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Example: I want to be healthier!

Inputs:• Myself• Gym

Membership• Nutrition Plan• Workout Buddy• Workout clothes

Activities/Outputs:• Workout• Eat healthy

Immediate & Intermediate Outcomes:• Lose weight• Feel better about

myself• Lower my cholesterol• Speed up my

metabolism

Impact:• I am

healthier than I was 60 days ago

• If I workout and eat healthier foods, I will be a healthier personAssumptions

•Temptations to cheat my workout & nutrition plan

•A medical condition•Pressure from others

External Factors

• I want to be healthier!

Situation

•Lowered my Body Mass Index by X in 60 days

•Lowered my cholesterol by X in 60 days

Performance Measure(s)

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Group Exercise: Family VacationYou are planning an inexpensive family trip to visit relatives during summer break from Charleston, South Carolina to Des Moines, Iowa. You will likely fly since frequent flier miles are available and it will take less time.

Factors to consider:• When will the trip take place and for how long• Number of family members going• Flying or driving• Round trip air and ground transportation reservations• Securing relatives’ schedules

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Group Exercise: Family Vacation

Inputs:• • •

Activities/Outputs:• • •

Immediate & Intermediate Outcomes:• • •

Impact:• • •

• • •

Assumptions

• • •

External Factors

Situation

• • •

Performance Measure(s)

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Group Exercise: Family Vacation

Inputs:• Family members• Savings• Family

schedules• Airline

schedules• Vacation time

Activities/Outputs:• Create family schedule

• Get flight information & book tickets

• Arrange ground transportation to and from airport

• Create budget

Immediate & Intermediate Outcomes:• Family members

learn about each other

• Family has a good time

Impact:• Family bonding

and memory building

• Visit from August 1 to August 14 – before school starts.

• Family will fly because it’s quicker and frequent flier miles are available.

Assumptions

• Weather• SicknessExternal

Factors

Situation

•Caught flights and arrived as scheduled

•Family members learned 5 new things about each other

•Stayed on or under $3,000 budget

Performance Measure(s)

• Family Vacation

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Individual Exercise: Create Your Own

Inputs:• • •

Activities/Outputs:• • •

Immediate & Intermediate Outcomes:• • •

Impact:• • •

• • •

Assumptions

• • •

External Factors

Situation

• • •

Performance Measure(s)

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In Closing: You have…

• Gained a fresh perspective on Performance Measurement

• Learned about a useful strategic planning tool – the Logic Model

• Experienced applying the Logic Model to every day situations

• A tool to help make innovative ideas actionable

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