Performance Management Basics and Resources

Presented by: Jessie Jones, MPHI, Office of Accreditation and Quality Improvement

August 27th, 2013

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What is Performance Management?

The practice of using data to improve performance!

Performance Management is a: Systematic process aimed at helping achieve an organization’s mission and strategic goals by improving effectiveness, empowering employees, and streamlining the decision-making process. – Public Health Foundation Dynamic process that is designed to better understand program operations, monitor outcomes, and ultimately, help [agencies] become high performing organizations, which produce positive outcomes. It involves regular, ongoing performance measurement, reporting, analysis, and program modification. - Performwell.org

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Three Good Reasons For Performance Management!

Be accountable and improve performance: By helping staff within agencies work together across individual programs toward a common agency purpose and creating the most efficient and effective path to reach agency goals.

Help your agency know which path is the right path:

By establishing performance standards, tracking performance measures, regularly reporting progress on standards, and getting better through quality improvement where gaps in performance are identified

Achieve National Accreditation: Optimal standards set forth by the Public Health Accreditation Board

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PHAB Domain 9

PHAB Domain 9 establishes standards for public health agencies’ use of a performance management system & the implementation of a quality improvement process.

If your health department wants to be accredited through PHAB, you will need a performance management system that operates at the organizational level, & a quality improvement process that is integrated across programs.

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Why is Performance Management Important?

Performance management allows public health agencies to track their capabilities and determine what needs to be further developed to improve the quality of services.

Performance management also allows agencies to remain sustainable and nimble when funding levels change.

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A Performance Management Training Resource: Embracing Quality In Public Health: A Practitioner’s

Performance Management Primer

Developed by the Michigan Department of Community Health, Public Health Administration (MDCH PHA) & the Michigan Public Health Institute Office of Accreditation and Quality Improvement (MPHI OAQI)

Released in April 2013

Based on the Public Health Foundation’s Turning Point Performance Management framework

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Why Did We Develop the Primer?

The training was created to aid in understanding performance management and quality improvement public health.

To provide this information in a practical, easy to understand manner using public health language and examples

To provide a useable training for local and tribal public health agencies in Michigan and beyond

Certificate of completion may be used to provide documentation of staff training in performance management and quality improvement for PHAB Domain 9

As part of MDCH’s efforts to build capacity in the state for quality and participation in national accreditation

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Training Contents

Definition of Performance Management in public health

Detailed description of the Turning Point model & a deeper dive into each component

A guide to creating performance measures

Performance Management examples

Where to start with Performance Management

A Quick QI Primer

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Sample Primer Slides

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Sample Primer Slides

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Quality Assurance Quality Improvement Guarantees quality Raises quality

Relies on inspection Emphasizes prevention

Uses a reactive approach Uses a proactive approach

Looks at compliance with standards Improves the processes to meet standards

Requires a specific fix Requires continuous efforts

Relies on individuals Relies on teamwork

Examines criteria or requirements Examines processes or outcomes

Asks, “Do we provide good services?” Asks, “How can we provide better services?”

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Sample Primer Slides

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Sample Primer Slides

Sample Primer Slides

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Performance Management & QI

Why is Performance Management important? Performance Management is essential to building a culture of quality in your organization:

Learn more about building a culture of quality with our Guidebook: https://www.mphiaccredandqi.org/qi-guidebook/

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Growing Momentum: Users Far & Wide! 304 users have learned about performance management as a result of the Primer. Participants represent state, local, tribal, and territorial public health agencies and many others.

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COMMENTS FROM USERS . . . . Here’s a sample of what users are saying about the primer:

“Training was excellent—easy to follow. Especially liked how subject areas are broken down with ample examples to further demonstrate content.”

“Thank you for making this training available. "Embracing Quality in Public Health" is a valued resource for me and now this training will be also. I plan to share it with those around me here [in my state].”

“It was helpful and I will share with colleagues!”

“I think it is an excellent introduction to performance management. It does not overwhelm the viewer and is readily understandable. Examples are on point. Excellent way to present performance management using baby steps. Thank you.”

“Great, informative—a very thorough online training!”

“This is an excellent resource for those starting out in PM and QI. Thank you for this training tool.”

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Other Performance Management Resources

Public Health Foundation’s Performance Management Reports and Tools: http://www.phf.org/programs/PMtoolkit/Pages/Turning_Point_Performance_Management_Refresh.aspx CDC Performance Management and Quality Improvement Resources http://www.cdc.gov/stltpublichealth/Performance/index.html Public Health Quality Improvement Exchange (PH QIX) https://www.phqix.org/

Check out the community or ask the expert pages!

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This webinar was supported by funds made available from the Centers for Disease Control and Prevention, Office for State, Tribal, Local and

Territorial Support, under 5U58CD001309-02. The contents of this training are those of the authors and do not necessarily represent the official position of or endorsement by the Centers for Disease Control

and Prevention.

Contact Information

MPHI Office of Accreditation and Quality Improvement https://www.mphiaccredandqi.org/ Jessie Jones - Program Coordinator

jjones@mphi.org

MDCH Office of Performance Improvement and Management

Debra Tews, Performance Improvement Manager TewsD@michigan.gov

Rachel Melody MelodyR1@michigan.gov

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