Performance Ecosystem - George Mason...
Transcript of Performance Ecosystem - George Mason...
Performance Ecosystem
Clark Quinn
•Challenges•6 Steps (for each):•Definition• Sample Model• Value Proposition•Org Issues•Rethink
Path
Formal LearningMethods
Informal LearningMethods
High
Novice Expert
Value
Practitioner
Low
Course
Information Need
People
Information Resource
Breakdown
Problem-solving
Data
Models
People
Repair
Information Update
Create
Edit/Annotate
Reflection
Step 0: eLearning
• Content on a screen with a quiz• Virtual ClassroomExample:• Pretty much all the
eLearning out there!
Step 0: Definition
• Tech–Hosting–Web Conf• Benefits–Broader reach–Lower downtime–Single Investment•Costs–Low quality–Maintenance/Updating
Step 0: Value Proposition
Step 1: Improved ID
Results from a Meta-analysis of studies comparing F2F and eLearning
Barbara MeansCenter for Technology & Learning
SRI International
Taken as a whole, the findings suggest that the observed
advantage of online learningis a product of
redesigning the learning experience, not of the medium per se.
• Business-aligned• Cognitively Enhanced–Model-based–Skills-based
• Emotionally Engaged–Motivation
• Meaningful Practice– ILS
Example:• AFI - Scenarios• Your examples?
Step 1: Definition
Clear Goals
Appropriate Challenge
Contextualized
Anchored
Relevant
Exploratory
Active Manipulation
Appropriate Feedback
Attention-getting
Clear or Emergent Goals
Balanced Challenge
Thematic Coherence
Relevance: action to domain
Relevance: problem to learner
Choices of Action
Direct Manipulation
Coupling
Novel information/events
Education Engagement
• Tech– LMS– Templates
• Benefits– Learning that works
• Costs– Enhancing capabilities–Overused– Addresses novices, mostly
• Q’s?
Step 1: Value Proposition
Step 2: Performance Focus
• References• Job Aids• Updates• Decision Tools• Etc.Example:• Software
Developer - Multiple Portals• Your examples?
Step 2: Definition
• Tech–Portals
• Benefits:–Better performance–Supports more than just novices
• Costs:–Redundant Development–Use
• Multiple sites• Poor access
•Q’s?
Step 2: Value Proposition
Step 3: eCommunity
• Communities of Practice
• Knowledge Management
Example:• DAU - CoP• Your examples?• learntrends.ning.com
Step 3: Definition
• Tech:– Blogs–Wikis– Discussion Boards– Profiles– IM/Microblogging
• Benefits:– Supports top performers as well– Captures hidden knowledge– Virtual Apprenticeships
• Costs:– Needs support– Hard to catalyze
• Q’s?
Step 3: Value Proposition
Step 4: Broader Distribution
• Multimedia–Podcasts–Vidcasts
• Mobile–WML–SMS
Example:• Engineering Group
- WP Podcasts• Your examples?
Step 4: Definition
100
80
60
40
20
0
Normal Learning
Curve
Normal Forgetting Curve
Spaced Learning
Curve
Spaced Forgetting Curve
Reactivation Curve
Adapted from Thalheimer, W. (2006). Spacing Learning Events Over Time: What the Research Says. Work-Learning Research, Inc.
Practice
Test
• Tech–Devices–Media Tools
• Benefits–Convenience–Context-sensitivity
• Costs–Redundancy–Conversions
• Q’s?• mlearnopedia
Step 4: Value Proposition
Step 5: Greater Integration
Step 5: Definition
•Curricula articulation•Meta-data & packaging•Content models•Data mining•Content governance
Example:•Medical Manufacturer•Your examples?
Repurposing
Advanced Content
Style Sheets
Desktop Brake
Mobile StartXML
Expanded
Procedure: Brake
Expanded
Insert key in ignition, switch to furthest
extension until engine catches, release
Using left foot, press left-most pedal (a) fully
Procedure: StartShort Start Car EndShort
End Expanded
Depress BrakeShort EndShort
End Expanded
End Procedure
End Procedure
Graphic File Video File
Graphic File Video File
Mobile <Procedure>
Short
Graphic
End Mobile
Desktop <Procedure>
Short
Expanded
Video
End Desktop
Start Car
Depress Brake
Using left foot, press left-most
pedal (a) fully
Content Models
• Tech:–CMS–XML/DITA–Data mining
• Benefits:–Efficiency–De-siloization
• Costs:–Organizational coordination
•Q’s?
Step 5: Value Proposition
Step 6: Performance Ecosystems
Step 6: Definition
•Dynamic Portals•Mass Customization•PersonalizationExample•IBM-Custom portals•Your examples?
Step 6: Populating the Learnscape
• Tech–Competency Models–Content Models–Role Models–Learning Skills
• Benefits:–Unified approach–Optimized Performance
• Costs–Linking systems as well as organization
• Q’s?
Step 6: Value Proposition
Step 7: Intelligent Systems
Step 7: Definition
•Personalized:•Learner•Context•Task
Example:•?•Your examples?
• Shall we co-create it?
Step 7: Too Early!
CM/KM/LM/SMSystems
Social
Formal Performance Support
Mobile
Learning Architecture
Performance Support
Formal
Social Learning
Integrated Architecture
Mobile
Access
Designed
ContextualizedContent Model
Governance
Job Aids
Portals
Interactives
F2F
Delivery
SynchAsynch
Deeper ID
EmotionalCognitive
Identify
ChatJournal
Discuss
Collab
Information Architecture
Information Design
EPSS
Systems
KM
LMS
CMSSemantics
Lifecycle
Profile
Wikis
Forums
Microblog
IMBlog
ConceptsCulture
Expertise
Meta-learning
Skills
Awareness
Levels
Development
Leadership
Processes & Policies
Supportive Environment
Thanks!
Clark [email protected]+1-925-200-0881site: quinnovation.comblog: learnlets.comtwitter: @quinnovatorgamebook: engaginglearning.commobilebooks: designingmlearning.com