Performance development reviews: Hair Stylist

Performance development reviews:

Hair Stylistlogo here

©2016 Successful Salons 2

HAIR STYLIST

Name:

Date:

payroll number:

role:

Salon:

manager’s name:

Review DateSign off

Team MemberSign off Manager

3 Month Review

6 Month Review

12 Month Review

5 exceeds expectations

4 above expectations

3 meetsExpectations

2 below expectations

1 well below expectations

Exceeds Performance Standards

90% – 100%

Above Performance Standards

70% – 89%

Meets Performance Standards

60% – 69%

Below Performance Standards

50% – 59%

Well Below Performance Standards

49% & under

Discussion Held Completed

Role Clarity Discussion

Goal Setting Discussion

Career Discussion

Salary Discussion

FInal Rating - choose one


HAIR STYLISTExpectation/task Performance standards tm mgr Final TM mgr Final tm mgr Final

Client management

Follow salon consultation process Refer to policies and procedures

Perform all hair services to standards

Including (but not limited to): Hair, Consultation, Colouring, Treatments, Massage, Foiling, Perming, Cutting

Commence a client’s treatment within 5mins of the client’s scheduled appointment time. Ensure that you are consistently running on time

Advise clients of services & treatments that would be beneficial to the client

Talk to clients about other services that offers

Recommend a retail home care products that would benefit the client

Recommend and offer solutions to solve the client’s hair issues

I will attempt to rebook every client Ensure that every attempt is made to rebook client. Salon benchmark is consistently met

Ensure every attempt is made to develop and increase my clientele Give exceptional service and ask for referrals

Where appropriate I will inform clients of our current promotions Tell clients of current promotions at

Ensure that I maintain or exceed high levels of internal and external customer service

Demonstrating Sales Standards. Hair Stylist to lead by example

Ensure that I always talk to the client in their terms and their best interests Always talk to client in terms of what benefits them

Keep to allocated appointment times Be mindful of time, complete treatment in allocated time

Smile and acknowledge all clients entering or waiting in the salon, even if they aren’t your client Always smile, smile, smile

Always fill out the new client consultation form with every new client

Ensure all new clients have consultation time with their appointment and consultation form has been filled out

Ensure all clients’ queries and special orders are followed through in a timely and effective manner

Expectations exceeded. Special orders processed as per ‘s policies and procedures

Manage client complaints Resolve client complaints in a professional/friendly and timely manner. Action immediately

Total /15 Total /15 Total /15Comments:



Personal image

I always present myself to a high standard in the appropriate dress code Follow policies and procedures

I will come to work with high energy & enthusiasm on a daily basis Always smiling, happy and positive

I understand that my professional and personal appearance is a living advertisement for

Always be immaculately presented as per policies and procedures

I will always come to work with a positive attitude, outlook and desire for growth

Ensure that I arrive at work happy and with an attitude of wanting to be here

I attend work with the goal to be the best Hair Stylist I can be Always exceeding client’s expectations

I understand that I need to uphold a professional company image at all times

policies and procedures are upheld. dress standards are upheld.

Total /6 Total /6 Total /6

Expectation/task Performance standards tm mgr Final TM mgr Final tm mgr Final

Team building

I am a willing team player I will be an active team player with a willing attitude

I will offer assistance to my fellow team members whenever I am not committed to clients Assist team members where I can


Comments:

Comments:


HAIR STYLIST


Professionalism

Ensure that I will arrive at least 10 min before my rostered start time so that I am prepared and ready to start my first client at the scheduled start time

Have great time management skills to ensure my clients are my priority

I will ensure that I am building strong professional client relationships Always maintain a professional attitude with clients

I will ensure each client has a positive salon experience

housekeeping and merchandising standards are being met. Dress standards are up-held. policies and procedures followed

To promote other salon services/treatments in order to build ‘s professional reputation

Always talking about other great services that offers

To present myself in appropriate dress code Adhearing to policies and procedures

Time management Ensuring that I am consistently running on time

Total /6 Total /6 Total /6Comments:


HAIR STYLIST


development and training

I offer myself for every business development and training opportunity, whenever possible

I will have an attitude to develop and update my skills so that I can be the best Hair Stylist I can be. I will be a willing participant in all workshops/courses and training sessions

I will offer training willingly, give advise and helpful tips to all team members I will be approachable and helpful at all times

I will continuously improve and develop my skills Adhering to performance management standards. Personal/Business Objectives/ Action Plan


Comments:


HAIR STYLIST


publIc relations

I will assist in promotional events when asked to I will endeavor to enhance the brand

To promote the vision of at every opportunity I will endeavor to enhance the brand

I will demonstrate a high regard and commitment to the brand

I will always be positive about and will present myself in a positive manner

I will ensure that I promote by attending promotions and events

I will endeavor to promote at every opportunity

I will always speak well of the other people and the competition I will be respectful at all times

I will ensure that I will treat everyone with equal respect including owners, clients and team members I will be respectful at all times


Comments:


HAIR STYLIST


Administration

Process sales accurately Consistently, as per policies and procedures. Accurately and timely.

To maintain and update client cardsUpdating and saving all relevant information on clients - this includes making sure that all client details are up to date and correct

To rebook clients Consistently achieve benchmark. Undertake rebooking training

To answer the phone and make appointments As per policies and procedures

I will complete all client cards that I have treated at the end of each business day

All client cards to be updated by the end of each business day


Comments:



Operational

I will ensure that my working area is always clean, tidy and hygienic

As per policies and procedures. Leading by example

I will ensure all equipment that I use is sterilised As per policies and procedures. Leading by example

I will ensure that all clients health is of the utmost importance

Ensure that you have all relevant information to do client’s treatment and all equipment has been sterilised as per policies and procedures

I will ensure that I help maintain to a high standard Ensure all policies and procedures are being adhered to

I will ensure that my work areas are always left in a clean and tidy condition ready for the next client Ensure that I clean and tidy as I go

Ensure that all display stock and stands are aways well stocked and well presented

All dusting and presentation is of a high standard and shelves restocked

I will always adhere to all policies and procedures Adhere to policies and procedures

Ensure that all POS material is current and presented to a high standard

All POS is to be updated and of a high standard - no doggy ears etc.

Complete housekeeping As per salon checklist. All housekeeping standards are adhered to throughout the day

Ensure all areas are maintained to a high standard As per salon checklist standardsAs per merchandising guidelines

Merchandise stock As per salon checklist standards - consistently demonstrated

Implement promotional plansAs per Marketing and Management Strategy. Within set up time frames. Current promotional offer is visible to all clients

Maintain impact of current promotions

Current promotions communicated to every clientStock levels monitored, damaged POS material replaced. Maintain merchandising standards to ensure a strong visual impact is upheld

Optimise local sale opportunitiesAppropriate actions are proposed to counter competitor promotional activity. Authorised by Salon Manager



Operational cont.

Open and close the salon Opening checklist completedClosing checklist completed

Receipt stock inDiscrepancies investigated and Salon Manager notified. Stock check and receipted in the same day of delivery

Perform stock takes

Full stock take to be done on the 1st working day of the month in line with policies and procedures. All discrepancies are to be investigated and action taken (if required) within agreed time frame

Manage Stock LossAchievement of benchmark of 0% stock loss. Discrepancies identified and investigated and Salon Manager notified


Comments:


HAIR STYLIST


Salon targets and kpis

Achieve individual Service and Sales Targets and KPI benchmarks

Consistently achieve: • Rebooking benchmark• Average $ benchmark• Retail benchmark• Individual Target (Gross wage x 3.66)


Comments:

tm total /62 MGR total /62 FINal total /62

Comments:

Performance development reviews: Hair Stylist

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