Performance Design Systems - Synergita · | . Thank you for your participation and enjoy the...
Transcript of Performance Design Systems - Synergita · | . Thank you for your participation and enjoy the...
Speaker
Akashdeep Sharma Manager - Corporate HR & OD
Prabakar Marimuthu Director of Engineering at Synergita
Speaker Profiles
Speaker
www.indswiftlabs.com | www.synergita.com
Thank you for your participation and enjoy the session.
We have already received several questions from the registrants, which will
be answered by the speakers during Q&A session.
In case if you do not receive answers to your questions today, you will certainly
receive answers via email shortly.
We will continue to collect more questions during the session as we receive and will try to answer them during today's session.
All phones are set to mute. If you have any questions, please type them in the chat window located beside the presentation panel.
House Keeping Instructions
www.indswiftlabs.com | www.synergita.com
• What is “Performance” and what is the need of measuring
Performances in organizations
• Role of PDMS (Performance Design & Management System) over
conventional PMS (Performance Management System)
• Various techniques, procedures, methodologies available to
Design, Measure and Manage Performances in 360 degree scale.
• Case Studies
Flow of Session
www.indswiftlabs.com | www.synergita.com
• Completed Formal Education in Engineering
• Started Career in a Biotechnology Firm @ Bangalore, India
• Developed Interest in People Operations
• Pursued Education in Human Resource Management
• Bucket Certifications in Strategic HR, Lean Management, Psychiatry Analysis, HR Data Analytics, PMS Designing, effective speaking etc
• Joined an aggressively growing large scale group in Core Manufacturing Industry i.e. Textiles
• Designed and Implemented Various HRBP models and Interventions
• Joined another growing group in another set of Industry i.e. Pharmaceuticals, again worked at Corporate Level and tested the established models over new set of behaviors
• Run a “Systematic Concept Learning” Organization under the Name “Navitus” that provides consultancy, training and orientations to “transformational;” interventions of Human Behavior
Akash Deep Sharma Manager - Corporate HR & OD Interventions Ind-Swift Laboratories Ltd SCO-850, Shivalik Enclave, NAC Manimajra, Chandigarh – 160101, India Direct Line : 9915752168, 0172-5061850-53 | Fax : 0172-2730504 E-mail : [email protected] | Website: www.indswiftlabs.com https://www.linkedin.com/in/akashism/
www.indswiftlabs.com | www.synergita.com
Effective Performance Management System is the Resultant of a Conceptually Sound Design that provides you enough provisions to keep it flexible to the dynamic developmental needs of Organization. Therefore “Design” is the Root Cause of Success or Failure !! People Tend to Perform by Virtue of Design Design – Concepts – Methodologies - PMSs
Design
www.indswiftlabs.com | www.synergita.com
Effective Acceptable
Efficient Flexible
Pro-Active
5 Point Universal Design
www.indswiftlabs.com | www.synergita.com
• Effective Relevant, Scientific & Rational
• Acceptable Transparent & Credible
• Efficient Valid & Consistent
• Flexible Dynamic & Supportive
• Pro-Active Strategic Penetration
Method, Technique, Methodologies you use for Designing PMS Vary
5 Point Performance Management System
www.indswiftlabs.com | www.synergita.com
• Conventional Concepts (ACRs / Descriptive Scales)
• Traditional Concepts (Generic Scalar Method)
• Role Based Competency Approach
• Goal Settings- KRA planning and Monitoring Sheets
• Standard Activity Charting Procedures
• Balanced Score-Card concept
Concept
www.indswiftlabs.com | www.synergita.com
• Effective Relevant, Scientific & Rational
• Acceptable Transparent & Credible
• Efficient Valid & Consistent
• Flexible Dynamic & Supportive
• Pro-Active Strategic Delivery
Method, Technique, Methodologies you use for Designing PMS Vary
5 Point Performance Management System
www.indswiftlabs.com | www.synergita.com
Performances of Organizations depends upon Performances of Individuals, Groups, Systems, Procedures, Polices and Decisions.
www.indswiftlabs.com | www.synergita.com
Performances of Organizations depends upon Performances of Individuals, Groups, Systems, Procedures, Polices and Decisions.
www.indswiftlabs.com | www.synergita.com
• Effective Relevant, Scientific & Rational
• Acceptable Transparent & Credible
• Efficient Valid & Consistent
• Flexible Dynamic & Supportive
• Pro-Active Strategic Delivery
Method, Technique, Methodologies you use for Designing PMS Vary
5 Point Performance Management System
www.indswiftlabs.com | www.synergita.com
By Smartly Conceptualizing the PMSs that Links Performances with the Master PLAN of THE
organization
So that every Performance Finds Its Fitment in Organization
www.indswiftlabs.com | www.synergita.com
Its Critically Important How your design your forms, statements, flow of PMS to obtain the
desired Outcomes
www.indswiftlabs.com | www.synergita.com
Ancient PMS (Talked About DESCRIPTIVE TARGETS)
Conventional PMS (Talked About SPECIFIC TARGETS,
RESOURCES, TNIs, Forms, Bell Curving)
Modern PMS (Talked About Deliverables, Enablers & Measurement)
Strategic PMS (PDMS) (Talk About Designing, Linking,
Driving, Monitoring and Controlling Individual, Group and Organizational Perfromances)
www.indswiftlabs.com | www.synergita.com
Ancient PMS (Talked About DESCRIPTIVE TARGETS)
Conventional PMS (Talked About SPECIFIC TARGETS,
RESOURCES, TNIs, Forms, Bell Curving)
Modern PMS (Talked About Deliverables, Enablers & Measurement)
Strategic PMS (PDMS) (Talk About Designing, Linking,
Driving, Monitoring and Controlling Individual, Group and Organizational Perfromances)
www.indswiftlabs.com | www.synergita.com
Ancient PMS (Talked About DESCRIPTIVE TARGETS)
Conventional PMS (Talked About SPECIFIC TARGETS,
RESOURCES, TNIs, Forms, Bell Curving)
Modern PMS (Talked About Deliverables, Enablers & Measurement)
Strategic PMS (PDMS) (Talk About Designing, Linking,
Driving, Monitoring and Controlling Individual, Group and Organizational Perfromances)
www.indswiftlabs.com | www.synergita.com
Ancient PMS (Talked About DESCRIPTIVE TARGETS)
Conventional PMS (Talked About SPECIFIC TARGETS,
RESOURCES, TNIs, Forms, Bell Curving)
Modern PMS (Talked About Deliverables, Enablers & Measurement)
Strategic PMS (PDMS) (Talk About Designing, Linking,
Driving, Monitoring and Controlling Individual, Group and Organizational Perfromances)
www.indswiftlabs.com | www.synergita.com
Young Organization of Traditional
Heavy Weight Industry
Case Study 1
www.indswiftlabs.com | www.synergita.com
Dynamic Culture
Very Aggressive Growth Plan
Conventional Mind Sets
Immature Procedures, systems and Linkages
Cost Vs Profits
Challenges
www.indswiftlabs.com | www.synergita.com
Dynamic Culture
Very Aggressive Growth Plan
Conventional Mind Sets
Immature Procedures, systems and Linkages
Cost Vs Profits
Challenges
www.indswiftlabs.com | www.synergita.com
To Establish HR Function of the Organization as
“Strategic Business Growth Partner”
To Establish and Link Individual Objectives, Departmental Objectives and Organizational Objectives.
The Balanced Score Card Approach
www.indswiftlabs.com | www.synergita.com
Org’s strategy focus upon following element -
1. Customer Loyalty
2. Employee satisfaction
3. Environmental concern
4. Profitability
Step 1: Clearing the Strategic Orientation of Organization
www.indswiftlabs.com | www.synergita.com
• By delivering quality products
in quality time
• By managing healthy customer relationships
• By understanding and responding to the needs of customer
• To be on time, on spot and
on expectation always
Customer Loyalty
• By providing healthy work and growth environment to all employees
• By turning them into long term organizational assets
• By giving opportunities to learn, adapt, provide and achieve
Employee Satisfaction
• To go green in operations and think for the planet before our
competitors
• To maintain healthy and hygienic working conditions in the group
Environmental Concerns
• By winning the fight for customers on ground of quality
• By maintaining efficiency and effectiveness in our operations, so as to avoid wastage of material, energy and other resources
• By controlling the unjustified and avoidable costs incurred due to lack of optimization
• By achieving the technical, functional and managerial excellence
Profitability
• The HR function can help in achieving all the elements of strategy in rationalized manner because all of them are “Human Oriented
• If employees know for what they are working, there is 90 % more probability that they will achieve it
• So first task of HR is to convey organization strategy to all and next task is to ensure the accurate proceeding of that strategy
• This can be done with the help of HR Scorecard concept
HR and Strategy Integration
www.indswiftlabs.com | www.synergita.com
Learning and growth of employees Employee Skills
Rationalization and Environment Quality /effectiveness Time/Efficiency
Customers On time quality delivery
Customer loyalty
Financial/Profitability Return on investments in HR domain
Step 2: Strategy Map
www.indswiftlabs.com | www.synergita.com
• To implement the strategic map and to monitor its progress, its very important for HR function to identify few HR deliverables that will provide
• a basis of monitoring the movement
• To identify the deliverables its important to define what are deliverables and how they are different from performance drivers and HR enablers
Step 2:Identification of HR deliverables and integrating them with strategy map
www.indswiftlabs.com | www.synergita.com
HR Deliverables Efficiency Performance Driver Productivity HR enabler Competencies
www.indswiftlabs.com | www.synergita.com
• So deliverables are simply the results we are focusing to achieve
• Drivers are parameters to measure those results
• Enablers are the HR interventions through which those results are to be achieved
• We identified a list of various HR deliverables that has generated a list of drivers and we will need to put an investment upon these deliverables by introducing the enablers
• Through HR score Card (Unit wise) we aimed to measure the return on this investment
www.indswiftlabs.com | www.synergita.com
Focus of HR deliverables
Focus of HR deliverables will make HR people capable of quoting statements like -
HR deliverable _____________ Increased __________ by 20 %, which in turn reduced _____________ by 10 %, resulting in a 3 % increase in shareholder value for the firm in financial year ended ___________________
www.indswiftlabs.com | www.synergita.com
DISHA
Unit wise HR Scorecard
www.indswiftlabs.com | www.synergita.com
Old Organization of Modern Heavy Weight Industry
Case study 2
www.indswiftlabs.com | www.synergita.com
• Extremely Conventional Mind Sets
• Resistive Work Approach
• Hierarchical Hurdles and EGOs
• Old Procedures and systems
• Unclear Strategic Orientation and Objectives
Challenges
www.indswiftlabs.com | www.synergita.com
WINNER of Microsoft Code For
Honor 2014 Large Enterprise Software Best Human Capital / Talent
Management Solution
Performance Management
Employee Engagement
Employee Development
Creating peopleMAGIC...
Poll:
Have you automated your Performance Management System?
www.indswiftlabs.com | www.synergita.com
1. Yes
2. No
3. Planning soon
peopleMAGIC
When organizations remove the hurdles their employees face, engage with them on their needs and nurture and develop them, they create an extraordinary culture where employees unleash their potential, set new standards of excellence and create wonders.
And it is made possible by Synergita’s Cloud based Employee Performance Management and Engagement Solution
We call it peopleMAGIC
www.indswiftlabs.com | www.synergita.com
• Synergita is a Continuous Employee Performance Management, Development & Engagement Software
• Helps in building a world-class company culture driven
by employee recognition
What is Synergita?
Focus on Holistic Employee Development
Goals & Achievements
Continuous Feedback Recognitions Check-Ins Annual
Reviews
www.indswiftlabs.com | www.synergita.com
Building Blocks of Employee Performance Management
BUILDING BLOCK 2 BUILDING BLOCK 3
BUILDING BLOCK 1
SMART GOALS
CONTINUOUS FEEDBACK & PEER RECOGNITION
PERIODIC REVIEWS / CHECK-INS
www.indswiftlabs.com | www.synergita.com
SMART GOALS
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
S
M
A R
T
Define clear goals addressing WHERE? WHAT? WHY? WHICH?
Measure Goals to monitor the progress and
success
Goals Achievable with good performance
Realistic goals that match with organization
goals
Objective should include a Time limit which will enable better planning
www.indswiftlabs.com | www.synergita.com
SMART GOALS
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
www.indswiftlabs.com | www.synergita.com
SMART GOALS
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
BUILDING BLOCK 2
CONTINUOUS FEEDBACK & PEER RECOGNITION L E A D S T O H I G H E R E N G A G E M E N T
www.indswiftlabs.com | www.synergita.com
Why continuous feedback?
People love to hear feedback
about what they’re up to
01
Real time feedback helps you learn, grow and deliver
results
03
www.indswiftlabs.com | www.synergita.com
Provide continuous feedback
Rewards and recognition
Score points
Redeem points
Continuous feedback process
www.indswiftlabs.com | www.synergita.com
Principles of effective continuous feedback & coaching
Provide Support without Removing Responsibility
Ask for Help and Encourage Involvement
Listen Actively and Respond With Concern
Maintain and Enhance Self Esteem Team members want to
know how you’re feeling about them in relation to their performance
Team members who feel valued are more willing to
share responsibility, confront challenges, and adapt well to
change.
Involvement increases the chance that innovative ideas and solutions will
surface.
As a manager, you are in a special position to provide support to your team. This may include advising, mentoring, and providing needed resources, reassigning duties, and clearing roadblocks.
Share Thoughts, Feelings, and Rationale
www.indswiftlabs.com | www.synergita.com
Continuous feedback wall
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
www.indswiftlabs.com | www.synergita.com
BUILDING BLOCK 3
PERIODIC REVIEWS / CHECK-INS D Y N A M I C E M P L O Y E E E VA L U AT I O N
75
www.indswiftlabs.com | www.synergita.com
Update the achievements regularly
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
www.indswiftlabs.com | www.synergita.com
Assess the performance continuously
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
www.indswiftlabs.com | www.synergita.com
Continuous Feedback
GOALS
Pulse Check-in
Annual Reviews
01
02
03
Expectations are set on first day of employment or at the beginning of the year. Determine the tempo for talks. Minimum 4 x per year.
Weekly meetings - short duration. 10-15 minutes of real-time feedback and coaching.
Structured conversations. Team member answers brief questions that look back - look forward. Reflect on past performance and your contribution. Look forward: set expectations and predict impact of your work.
WORKING IN CADENCE
www.indswiftlabs.com | www.synergita.com
ANALYTICS I N S I G H T S I N T O E M P L O Y E E P E R F O R M A N C E
79
www.indswiftlabs.com | www.synergita.com
Goals Analytics
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
Goals Analytics
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
Goals Analytics
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
Goals Analytics
• Set SMART goals for each employee • Update and track goals on periodic basis • Analyze the achievements
Value Propositions
Disruption
Insta-Go
100% Compliance
HR Elevates to being a strategic partner
Personal Touch
Peace of Mind
www.indswiftlabs.com | www.synergita.com
Key Differentiators
Disruption
WOW Features
Digital Cockpit
Insta-Go
Easy Administration
Works the way you want it to
www.indswiftlabs.com | www.synergita.com
Security Practices Followed by Synergita
• Compliant with OWASP standards
• Security Tested with VERACODE
• Hosted on Amazon Cloud
• Protected by Thawte SSL
• Secured Multi-Tenant Architecture
• Data level security through access control mechanisms
www.indswiftlabs.com | www.synergita.com
We Promise Disruption We understand how stressful and challenging performance management and employee development is, particularly when you make changes to how it is traditionally done in your organization.
Which is why Synergita’s
Promise of Disruption ensures Peace of Mind.
Our Promise is
We will get you up and running rapidly, seamlessly integrate with existing data systems while
embracing or customizing your existing and familiar processes
We are always there for you - before, during, and post rollout, and
You will experience a personal touch across all interactions www.indswiftlabs.com | www.synergita.com
Advantages of Synergita
Easy to Set Goals & Track Achievements
Light Weight
Easy to Configure
Actionable Insights
www.indswiftlabs.com | www.synergita.com