Perform Enterprise Identity System Tasks - SuperValu i How Do I… Perform Enterprise Identity...

Introduction

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How Do I…

Perform Enterprise Identity System Tasks Click a specific procedure from the bookmarks at the left, CTRL + click from the contents below, use the page navigation at the bottom of the document frame or the scroll bar at the right to navigate. Use CTRL + F to find text. Use the HOME key to return to this page.

Contents How Do I… ................................................................................................................................................................................................................................................ i

Access the Enterprise Identity System from mySUPERVALU.com ..................................................................................................................................................... 1 Register in the Enterprise Identity System ........................................................................................................................................................................................... 3 Change My Enterprise Identity System User Password .................................................................................................................................................................... 12 Create or Change the Answers to Security Questions ....................................................................................................................................................................... 18 Edit Profile Data .................................................................................................................................................................................................................................. 24 Access the Enterprise Identity System if I Forgot My Password ........................................................................................................................................................ 31 Access the Enterprise Identity System if I Forgot the Answers to my Security Questions ................................................................................................................ 38 Access the Enterprise Identity System if I Forgot Enterprise User ID and Password ....................................................................................................................... 44

Access the Enterprise Identity System from mySUPERVALU.com

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How Do I…


Anyone who accesses SUPERVALU‟s computer network systems will need to register in the Enterprise Identity System. The link to the registration page is available on the mySUPERVALU.com portal.

1. Access mySUPERVALU.com.

2. Select the Register link to register or the Sign In link manage your account.


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Your selection will determine whether you access the Register for your Enterprise Profile page or the SIGN IN page with links to the Enterprise Identity System.

3. Continue with the appropriate How Do I section of this document.

Register in the Enterprise Identity System

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How Do I…


Anyone who accesses SUPERVALU‟s computer network systems will need to register in the Enterprise Identity System. SUPERVALU‟s computer network systems include SVHarbor, mySUPERVALU.com portal and all the applications used to run and manage our business from retail to corporate (including MIO, Outlook mail, and Outlook Web Access, the Learning Cart). If you access only one or multiple systems, registration in the Enterprise Identity System is required. Registration in this one application will eventually allow you to use and manage the same password for all the systems you access.

Password security policies have been consolidated into a single policy to standardize password requirements and expirations.

In this process, you set your initial password and provide answers to the forgotten password questions. You can optionally enter your mobile number, work number, and email address.

During release 1 of the Identity Management project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) will be included.

1. Access the Register for Your Enterprise Profile page. (See Access the Enterprise Identity System from mySUPERVALU.com above.)

2. Enter your First Name and Last Name (use your legal first and last names as they appear on your paycheck).

3. Click Submit.


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The application will process and display a list of names that match what you entered and the related store or location and user ID.

4. Select your Name by clicking the button to its left.

If there are multiple Names displayed, be careful to select the correct Store/Location and User ID).

NOTE: The User ID related to the name you select will become your Enterprise Identity System Account ID and Enterprise User Name. You should be sure to write it down because you will need it to login.

5. Click Submit.


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The application will process and prompt you for additional information.

6. Enter your Birth Year.

7. Select your Birth Month and Birth Day from the dropdowns.

8. Enter the Last Five (5) Digits of your Social Security Number.

NOTE: Enterprise Identity System users who are not associates or who do not have a Social Security Number should use the last five (5) digits of their employee number.

9. Click Submit.


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The application will process and allow you to set your password and enter optional information.

10. Enter and confirm the Enterprise Password you would like to use to access all applications included in this phase of the Enterprise Identity System rollout.

11. Optionally, change your Display Name and enter your Mobile Telephone Number and Telephone Number.

12. Scroll down the page.


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13. Optionally, enter your Office Address (street, City, State, ZIP) and Department.

14. Click Submit.


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The application will process and prompt you to provide “secret” answers to security questions that will be used if you forget your password. You should not share your answers with anyone.

15. Enter Answers that you will easily remember for each of the questions.

NOTE: You must answer at least two of the questions. The application randomly selects from the questions you answer here to allow you to access the Enterprise Identity System if you forget your password.

16. Click Submit.


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The application will process and display the Registration Complete page.

Your Enterprise User Name is displayed. It is the user name associated with the name you selected (in step 4) to register in the Enterprise Identity System.

17. Please write down your Enterprise User Name.

You will use it to log in to the Enterprise Identity System.

18. Click Finish.


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The application will process and display the Login page.

You do not need to login at this time.

Click the “X” to close the application.

Upon completing your registration, please log off of Windows and log back into Windows using your Windows User ID and your new Enterprise Password.

You may now use your User ID as your Enterprise User Name and your new Enterprise Password when you log in to the Enterprise Identity System.

You will also need to use your Enterprise Password to access all applications included in this phase of the Enterprise Identity System roll-out.


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The application includes a copy of this file. It is available by clicking the HELP button available on every page of the Enterprise Identity System.

This process ends.

See other How Do I…‟s for changing your password, changing answers to your security questions, editing profile data, or accessing the Enterprise Identity System if you forget your password.

Change My Enterprise Identity System User Password

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How Do I…


An Enterprise Identity System user may change his/her password at any time and will be required to do so when the password is expired. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.

1. Access mySUPERVALU.com. (See Access the Enterprise Identity System from mySUPERVALU.com.)

2. Click Want to edit your profile data?


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1. Enter your Enterprise User

Name and Enterprise Password.

2. Click Login.


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The Welcome page with options is displayed.

3. Select Change Enterprise Password.


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The Change Enterprise Password page is displayed. It displays the password policies and lists the Resources in which your Enterprise Identity System password is used.

4. Enter and confirm your New Enterprise Password.

NOTE: New passwords must conform to the password policy and cannot match any of the 5 previous passwords you used.

5. Optionally, click the Show Account Ids checkbox to display the Account ID column. It lists the User ID you use to access the resource accounts on which the password will be set.

6. Click Save.

Your password on the displayed account resources will be changed.


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The Enterprise Password Change – Results page is displayed. It lists the Account Resources on which passwords were successfully changed and a confirmation of the change.

If you have an account in Active Directory located outside your primary domain, you must call the Service Desk to have the cross domain(s) password updated with the newly changed primary domain password.

7. After reviewing the page, click OK.


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The Welcome page is displayed.

This process ends.

Create or Change the Answers to Security Questions

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How Do I…


You enter Security Question answers as part of the registration process. You have the option to change them, if you want, whenever you are logged in to the Enterprise Identity System. If you forget your password, a click of the Forgot Your Password? button will prompt you to answer Security Questions. If correct answers are provided, the application will allow you access. Once you access the application, you must change your password. Security Question answers can also be changed. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.




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1. Access mySUPERVALU.com. (See Access the Enterprise Identity System from mySUPERVALU.com above.)

2. Enter your Enterprise User Name and Enterprise Password.

3. Click Login.


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4. Select Change Answers to Security Questions.


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The Change Answers to Security Questions page is displayed.

5. Enter or edit your answers to the questions.

NOTE: You must answer at least two of the questions. The application randomly selects from the questions you answer here to allow you to access the Enterprise Identity System if you forget your password.

NOTE: Your answers are not case sensitive. You can enter your answers in upper case (capital letters) or lower case (regular letters) here or when accessing the system if you forget your password.

6. When you have finished, click Save.


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The system informs you that your answers have been saved.

7. After reviewing the page, click OK.


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This process ends.

Use your new password the next time you login.

Edit Profile Data

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How Do I…

Edit Profile Data

If you would like to make changes to the profile data you entered when you registered in the Enterprise Identity System you can do so by logging in to the application. The Edit Profile Data option allows you to make changes to your displayed name and other profile information. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.



Edit Profile Data

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1. Access mySUPERVALU.com. (See Access the Enterprise Identity System from mySUPERVALU.com above.)

2. Enter your Enterprise User Name and Enterprise Password.

3. Click Login.

Edit Profile Data

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4. Select Edit Profile Data.

Edit Profile Data

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The Edit Profile Data page is displayed. It shows your current profile information and permits you to make edits.

5. Enter or edit your Display Name and Telephone Number(s).

NOTE: If you have previously entered either one or both phone number values, you must re-enter the value(s) otherwise the value(s) will disappear.

6. Scroll the page to access additional fields.

Edit Profile Data

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7. Enter or edit your Office Address (street, City, State, ZIP) and Department.

NOTE: Postal Address, Department Number, Division, Primary Location, Alternate Location, and Job Description fields are informational only.

8. When you have finished, click Save.

Edit Profile Data

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The User Change Results page is displayed informing you that you account has been successfully updated.

9. Click OK.

Edit Profile Data

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This process ends.

Access the Enterprise Identity System if I Forgot My Password

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How Do I…


If you forget your password, enter your Enterprise User Name and click the Forgot Your Password? button. The application will prompt you to answer Security Questions. If correct answers are provided, the system will allow you access. Once you access the system usint the Forgot Your Password? button, you must change your password. Security Question answers can also be changed. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.


8. Click Forgot your password?


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1. Enter your Enterprise User Name.

2. Click Submit?.


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If you have not previously registered, you must Self Register yourself, (See Register in the Enterprise Identity System above.)


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If you have previously registered, the Answer Security Questions page is displayed. Your Enterprise User Name is displayed and you are prompted to provide your answers to two of the randomly-selected, security questions.

3. Enter your answers to the questions (either upper or lower case).

4. Click Submit.

The system will validate your answers.


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If the system cannot validate your answers, an error message will be displayed and you will be prompted to answer two randomly-selected security questions.


6. Click Submit.

The system will again validate your answers.

The system allows 5 attempts to answer the questions accurately. If all 5 attempts fail, you will be re-directed to the „Register for Your Enterprise Profile‟ page. See forgot my security question answer section for instruction‟


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If the system validates your answers, you will be prompted to enter and confirm a new password.

(See Change My Enterprise Identity System User Password for details.)

7. When you have entered and confirmed your password, click Change Password.


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The Enterprise Password Change Results page is displayed. It confirms the Account Resources and Password Change Results.

8. After reviewing the page, click Close Window.

This process ends.

The next time you login, you will need to use your new password or repeat this process.


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How Do I…

Access the Enterprise Identity System if I Forgot the Answers to my Security Questions

If you forget your password, enter your Enterprise User Name and click the Forgot Your Password? button. The application will prompt you to answer Security Questions. If you have forgotten the answers to your Security Questions, you will be able to provide other information for the system to validate, upon successful validation, the system will allow you access. Once you access the system using the Forgot Your Password? button, you must change your password. Security Question answers can also be changed. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.


10. Click Forgot your password?


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1. Enter your Enterprise User Name.

2. Click Submit.


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The Answer Security Questions page is displayed. Your Enterprise User Name is displayed and you are prompted to provide your answers to two of the randomly-selected, security questions.

3. Click on Forgot your Security Question Answers?


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4. Enter your Personal Information

5. Click Submit


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If the system validates your information, you will be prompted to enter and confirm a new password.




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This process ends.


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How Do I…

Access the Enterprise Identity System if I Forgot Enterprise User ID and Password

If you forget your Enterprise User Name, enter your Enterprise User Name and click the Forgot your Enterprise User ID? button. The application will re-direct you through a process through a process for you to identify your Enterprise User Name and then provide the answers to your Security Questions. If you have forgotten your answers, you will be able to provide other information for the system to validate, upon successful validation, the system will allow you access. Once you access the system using the Forgot your Enterprise User ID? button, you must change your password. Security Question answers can also be changed. During release 1 of the Enterprise Identity System project, only passwords on Active Directory (SVUENT and CORP/ABS domains), LDAPSM (SVHarbor), and EIDMS (portal) can be reset.


12. Click Forgot your Enterprise User ID?


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The Register for Your Enterprise Profile page will be displayed.

19. Enter your First Name and Last Name (use your legal first and last names as they appear on your paycheck).

20. Click Submit.


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The application will process and display a list of names that match what you entered and the related store or location and user ID.

21. Select your Name by clicking the button to its left.

If there are multiple Names displayed, be careful to select the correct Store/Location and User ID).

NOTE: The User ID related to the name you select will become your Enterprise Identity System Account ID and Enterprise User Name. You should be sure to write it down because you will need it to login.

22. Click Submit.


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The Answer Security Questions page is displayed. Your Enterprise User Name is displayed and you are prompted to provide your answers to two of the randomly-selected, security questions.


11. Click Submit.

The system will validate your answers.


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If the system validates your information, you will be prompted to enter and confirm a new password.




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This process ends.

If you want, you can change your Security Questions Answers.


Perform Enterprise Identity System Tasks - SuperValu i How Do I… Perform Enterprise Identity...

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