Perfect Managment System

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Dinesh Pathrikar

hails from a small villagein Maharashtra ( India ),where

his father was a teacher. He took

his basic education from the same

village. After pursuing his further studies

in science and obtaining a Masters degree

in electronics, he was also a recipient open

merit scholarship of Mumbai University.

Now he is running his own Pvt. Ltd. IT firm

with an ISO tag and was also selected for

Quality Summit Award

New York 2009.

His enriched knowledge and vast

experience during the last 18 years has

come intoforefront and he aims with this book is to

map out the path for success to people

with an entrepreneurs mind set.

TRUST ME, THIS BOOK WILL NOT DISAPPOINT YOU.


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Copyright "PERFECT MANAGEMENT SYSTEM" 2013 by (Business Edition)

Dinesh Gangadharrao Pathrikar. All rights reserved. Printed in India. No part

of this material may be used reproduced in any manner whatsoever without

written permission.

Address :

Dinesh Gangadharrao. PathrikarMIDC Millenium Business Park, Mhape,Building No.1, Unit No107, Sector 2,

TTC Industrial Area, Navi Mumbai 400 709,

Phone No. 022 27781526, Email : [email protected]


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CONTENTS Introduction ............................................................ 11

VISION

1. Company Profile ...................................................... 192. The Boss and Staff Chemistry ................................... 40

3. Company Growth & Technology .............................. 49

4. Customer Relationship Management ....................... 54

5. Daily Attendance , Salary Slip , Leave form ............... 60

6. Sale Purchase & Stock Book ..................................... 68

7. Marketing Strategies and Product Launch ................ 76

8. Earnings and Investments ........................................ 85

9. Data Storage Management ......................................100

10. Important Business Registration and Taxes ........... 105

11. Fitness , Diet & Meditation ...................................116

12. Job Allotment System ...........................................131

13. Race Against Time ................................................138

14. The Mask .............................................................148

15. Trust and Faith .....................................................152

16. Dream With Success .............................................157

17. Love or Attractions ...............................................161

P.M.S. Reference Manual ....................................... 184

Future Projects ...................................................... 201

Book Contents Summary ....................................... 205

Note Pad ............................................................... 206

Acknowledgement .................................................... 4

Dedication ................................................................ 5

Five Ways to Benefit from this book .......................... 6

Preface ...................................................................... 7

My Page ................................................................ 167

Personal Opinion about dream India ..................... 172

Last Word .............................................................. 204


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Dinesh Pathrikar

By

==1==

Th se se

M ccis us Si o fn oswi wt ahL

Business Edition


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Dear Reader,

First of all thanks for purchasing this different concept book and if you are

searching something new challenging concept in leading a life with

success and satisfaction, then this book can provide a practical guideline to

achieve the same. Achievements and work with balance have its own place in

life. By giving an example of juggling of four balls in simple language, the

author has tried to explain the importance of vision, finance, health and

relationship. According to these four modules book flow has been

constructed. Each module directly or indirectly links with work with balance

process.

PMS software is an unique self organizer and directly links with work with

balance process with satisfaction. Finance module also focus on importanceon ISO. Important business quality registration and more about tax

registrations. How to handle Investments option is also given in same module.

The author has given hi s personal opinion in separate modules. So while

understanding the importance of work with balance process the rhythm will

not be disturbed. This book mainly focus on surrounding experience sharing

,self satisfaction analysis and success ratio dependency.

At last its simply an IT based new revolution for work with balance process.

==2==

Authors Statement


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Subject : Personal Opinion about the Perfect Management System

Book and Software.

Dear Friends,

This is in reference to the above subject, as everyone know that Boss and

Staff understanding is the base for an ideal company or project. Int his regard I

am collecting a fair opinion poll about Office Decision Support System.

I am working on this unique concept since 2005. This book and the software

are now in their final stage. The philosophy behind creation of this book and

software respects differences of opinion, foster diversity in different fields,

and encourage research in all domains, develop new ideas, various thinking

and sustain peaceful coexistence of Boss and Staffs relationship.

If administration has the midas touch of management, then anentrepreneur can create miracles.

Here I have tried to focus more on root cause analysis in respect of various

office issues. My main intention of this exercise is to collect fair feedback /

acknowledgements from different personalities, so that I can update myself

professionally. Criticism is hardly ever welcomed in any book. But without

constructive criticism no field of science can grow. I used the word

constructive criticism purposefully because any true critic would not find

fault but would suggest some alternatives.Hence I request you, since it is purely an opinion copy, please go through this

book / PMS software and suitably give your valuable suggestions for

amendments if any.

To,

With Best Compliments ,

Dinesh Pathrikar

==3==


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I wish to thank to my Management King and my well wisher, Mr. Sameer

Surve who played an instrumental role in guiding andhelping me in business

analysis.

I also wish to thank many of my Business friends, my team members as well as

my brother Sanjay and Vijay. All of them have given valuable suggestions when

this book was in the primary stage. I take this opportunity of expressing my

gratitude to Professor Abhay Vasant Arolkar for his appreciation whichencouraged me to complete this book. Many friends have read the earlier

drafts and commented that the concept may be okay but some of them

rejected the same painfully, but very few of them shared their views. I

sincerely bow down my head each and everyone who directly or indirectly

involved in this project as I am doing the said research since 2005.

Without your active support, I would not be able to complete this project.

My uncle, Mr. Vasant Pathrikar was generous enough in selecting a suitable

market place for me in a good locality in the year 1990, on twin sharing basis.I am highly indebted to him for the initial support he rendered to me.

My sincere thanks to each and everyone who were actively involved in

helping me and giving valuable suggestion in compiling these reports and flow

charts.

I kindly request you to give your valuable feedback on office decision support

system and software given with this book.

My sincere thanks to HKTDC Hongkong who were kind enough in

giving me a chance to launch my PMS Software and PERFECT

MANAGEMENT SYSTEM book during ICT EXPO 2013 held by them.

Last but not the least, I would be failing in my duty if I do not thank

Mr. Suryanarayan Iyer for the timely support who assisted me in my ideas

and thinking, without which I would not have been able to complete this

project.

Acknowledgement

==4==


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Firstly, I offer my obligations to God who bestowed me a human body and also

gave me an inspiration to serve the humanity. Because of his grace I got a

religious father who use to pray ardently to God for my welfare.

This Book is respectfully dedicated to my beloved father late

Shri.Gangadharrao Shankarrao Pathrikar who has blended me with time

tested values and unique system of education.

His inspiration and practical philosophy of success ; motivates my entire family

and guides me in every step of life. NANA, you made my lifes foundation

simply strong and unshakable.

==5==


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PLEASE READ THE SUMMARY FIRST :

1] READ FORMALLY

Read the book without any prejudices so that one can

understand the basic business principles in concern to work

with balance process , importance of ISO, and business

strategy in a planned manner.

2] READ THE BOOK IN ANY ORDER

One can refer any of the chapters, each chapter has its own

values embedded in it.

3] BE YOUR OWN COACH

Discuss the basic work concepts with the concerned team

members, one may be able to arrive with some practical

solutions referring to this book and software.

4] MANAGEMENT SOFTWARE

The software given along with this book is definitely helpful in

organizing in a professional way. Please go throughoneself

the audio demo in the given CD, before you install it on your

computer or laptop.

5] ROOT CAUSE ANALYSIS

Focus on common office problems with unique solutions,

concerning Vision, Relationship, Finance and Health. Secondly,

I have also defined FIVE laws of success.

Five Ways to Benefit from this Book

==6==


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Dear Reader,

Before starting with Boss and Staff Chemistry world, I would like to focus

certain questions with you.

How does your Boss behave in office matters ?

What does the Boss expect from his Staff ? How do you interact with your Boss and Colleagues ?

What does your staff expects from the Boss or the Company ?

How Performance analysis / Salary slip / Leave form /

Attendance record are maintained ?

How effective is the advance Planning and implementation of

the Company ?

How Rules and Regulations of the Company are framed ?

What is the opinion of Boss or Staff about Growth and

Technology ?

These are frequently asked questions ( FAQ ) which arises in the minds of the

boss or an employee. In this regard I had conducted survey in one of my

project with self employed boss and his staff. Further, I also had an

opportunity to interact with technical, non technical staffs, working in

different categories of the company and gathered information regarding themerits and demerits in some particular cases. My main intention was to know

the practical expectation about working analysis system from them.

To summarize of the critical problems faced by them, I have come with some

solutions, case studies and practical examples in different topics. I have done

maximum research in Office Management System, concerning mainly with

Boss and Staff working analysis system. This book covers all the related topics,

questionnaire with practical knowledge which may give proper guideline to

concerned user. Each topic has moral values embedded in this system.

==7==

Preface

Dinesh Pathrikar ismanaging director of IT base

Pvt. Ltd. Company(ISO certified).His company selected for international

Quality Summit Award- New York 2009.His Education base from small village.

Intension to write said book:-To set any company properly is

critical job, here I coveredmy 17 years business experience

which mainly covers rootcause analysis of

boss and staff working system.In this regard demo CD softwaremay helpful in organizing yourself.You will experience nothing less

than heaven on earth.


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PMS software may help user to solve day to day administrative problems in

office or at least may give you some useful guidelines. Though organizing

oneself mainly for key person ( Manager / Director ) is a need of any industry.

Collective teamwork is far more important rather than working only as an

individual. Work with balance is far more important rather than banking only

on its commercial success. This book and software will give you some

useful insights about the stark reality and I would recommend it preferably

to budding businessman, managers, staff working in corporate offices,

family members / life partner and mainly to those whose dream is to start

his own business.

Unique books on management makes anyone feel better, mainly gaining

knowledge. wish to upgrade your personal skills, change inWhether you

profession or jobs, improve the managerial style, become powerfulcommunicator, or be simulated and inspired as you work. This book has

power to arouse strong emotional responses and provides an uplifting,

exhilarating experience of those willing to open their hearts and mind.

Entrepreneurs are unique people, but they need all the help they can get.

They also need both passion and clarity so trust this book, it provides both.

ACKNOWLEDGEMENT COPY

As this is an acknowledgment copy, my intention is to share a practical

business experience with concern.

How to manage office properly is a problem of universe. In this regard I have

developed Perfect Management System and software with root cause

analysis. May the Wisdom and Knowledge found in this book enhance the

lives of all who experienced the system analysis of the book. Experience hastaught me that sometimes significant problems cannot be solved by a single

mind. One should seek advise only from near and dear ones as it is not

harmful.

As the bees collects honey from various flowers and stores it as honey comb.

Like the same I also collected some examples and case studies from

different companies and also from various fields and activities and have put

them together in this book for the benefit of readers. I hope every reader

would like this book as everyone likes honey for its sweetness.

==8==


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REQUEST

To express my thoughts in a better manner I have taken support of few

examples published in newspaper and web sites. Here these examples are not

mentioned to hurt / offend any respectable person but purely to give

relevance and better understanding of the topic. ( Mainly for root cause

analysis ) I urge all readers to learn from the given examples, however directly or

indirectly without intention. If I have offended any individual I sincerely

apologize for the same.

AUTHORS NOTE

1] At the point of style, an entrepreneur and their team can also be a male

or female. To use he and she every time clearly fails to reflect this, but

oscillating between he and she sounds silly, and endless repetitions of

his or her ( Or her or his) are just pained ugly. Apologies to anypurists. Today with your utmost cooperation we will create history in

office decision support system.

2] My Perfect Management System is not only concerned with time

management or only commercial success. If anyone works sincerely then

they can earn money or success. In this perfect management system,

commercial achievement is not everything. In a long run work with

satisfaction and balancing four pillars of life viz. ( Vision, Finance,

Health and Relationship ) is more important. So this is an entirelydifferent heart touch perfect management system book. If everyone

thinks money is a by product of sincere work action, then most of the

understanding problem will get solved.

3] I wish to thank all those who contributed comments and suggestions on

the draft of this book, all those who made many substantive and

editorial suggestions that helped greatly to make this a better book.

Dinesh Gangadharrao Pathrikar

== 9 ==


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Entire book is divided into four modules ( Vision, Finance, Health and

Relationship ).Practically all these modules are very important for sustainable

growth and self satisfaction.There are too many Management books available

in the market under various topics, ( Eg. How to earn money, Path of success,

Time management etc. ). I think ; not a single management book has equally

given importance on the above four modules.

Logically I feel work with balance is just like juggling of four balls viz. ( Vision,

Health, Finance and Relationship ) out of the four balls, three balls i.e. Vision,

Health and Finance comprises of rubber ball and fourth one of Relationship is

that of glass. Though vision, finance and health can be recovered even after a

short period of time i.e. It could be bounced back towards oneself.

But Relationship is so brittle that if it is not handled properly the relation is

bound to break or could get shattered. Those who take full control of jugglingthese four balls for them success and satisfaction is a by product. Entire book

philosophy moves through work with balance process. If anyone organizes

themselves, then only rest can be controlled. Generally in most of the cases,

more importance is attached to the ball of finance. But this book covers all

the related topics, questionnaire which will give proper guideline to the

concerned user.

Work with Balance

==10==


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Hello ... I am Dinesh Pathrikar,

Born in a middleclass family that was primarily employed by

Government offices, I broke the trend and became the first person in my

family to chose an entrepreneurial route.

So business concept was entirely new experience for me. Initially I faced a lot

of hurdles, pitfalls and many adversities while starting my IT business. Afterseeing the stiff competition and market condition, I used to wonder how I

would be able to survive in this big competitive business world but I kept on

consoling myself by repeating the theme Winners Never Quit and Quitters

never Win and hence I should not quit and try to overcome all the hurdles

and slowly and steadily moved forward inch by inch.

The first thing that struck me was that customer demands completion of work

within the given time frame, if that is completed successfully then there are

good chances that one may win his love and admiration. Customer needs

reassurance on quality and time delivery. Accepting the challenges of work

with both hands which makes a self creative identity. At the end of the day,

human being is mortal, and not a machine. Sometimes it so happens that

owing to enormous work in hand, or materials not being available in the

market it is difficult to fulfill the commitment given to others within the given

time frame, then its our responsibility to call the customer or concern and

convey the difficulties, rather than to make the customer to initiate about thestatus of work. I strongly believe in the motto that Work is Worshipwhich

creates a brand name in the market.

When moving gets tough, the tough gets moving. I stand by all the decisions

that I take either right or wrong and leave the result to the almighty God.

Within a short span of time, I moulded my companys entire system and

received and ISO certificate. Secondly, my firm also could bag the certificate

for import/Export license, enabling us to expand our footprint in different

geographical locations.

Introduction

==11==


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By achieving these system and certificates, the confidence level boosted up to

enormous proportions. On account of this, we got a professional approach in

the entire working system and could participate in international IT fairs

( Hong Kong, China , Middle east etc ). Participating in an international event

was a first break through for my company. This was a memorable experience

which I will be able to cherish throughout my entire life.

Looking at my past, I might have erred in my decisions or calculations in

business, which could have gone wrong. Further to add to my woes the staff

whom I trusted the most betrayed me either by not giving proper feed back

as to when the product is to be launched, thus resulting in financial crisis.

Finally I resolved myself that this sort of mudslinging or blame gaming

attitude would not prove fruitful and should be stopped. I derived a positiveattitude and adopted the phrase that Failure is the stepping stone of

success. The entrepreneur wants something grand but the customer won't

respect for it , which means to say stay simple.

An important work done or carried out by oneself might be easy, but

extracting the work from others is really a painstaking job and achieving this or

mastering this is surely an art. Considering all this, I decided to share my

surrounding business experience with you. Most important thing I learnt, it isimperative to have proper doors of communication open in an organization.

The staffs on the other hand should be able to express their opinion freely to

their management. The management should also give a patient hearing and

suggest the pros and cons regarding the work and if its found feasible by both

of them, then they should implement it. Summing up it is felt that Boss and

Staff chemistry is very important for an effective organization.

Decision making plays a vital role in success. Sometimes in exceptional cases

the result may go awry, then take reverse gear in their basic actionone has to

plan. As there is a saying one should cut their coat according to size of the

cloth. Don't try to set an invisible target which one will not be able to

achieve. By fluke chance some may gain success in some of their projects. The

phrase Everyday is not Sunday ,rule applies so logical and practical thinking is

a must for future stable development.Work with balance is a successful

tip for any achievements.

==12==


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If core concept of the company is clear, then success is assured by product to

the concerned team.

Mission + Vision + Values = Success

Considering the above Golden thumb rule, I have derived 5 laws in

Perfect Management System.

LAWS OF SUCCESS

First Law Work with balance is the basic law of success.

Second Law Root cause analysis is required on important disputes.

Third Law Business growth is proportional to Trust and Faith.

Fourth Law Time management + Practicality = Growth with Satisfaction.Fifth Law Earnings and Investment is equally important for stability.

Proper vision tep towards concreteand implementation is another important s

success. If one has a proper vision, then overall success is the by product of

work action with real satisfaction.

MY ROLE MODELS Ratan Tata, Narendra Modi, Sachin Tendulkar, Shahrukh Khan, Raj Thakrey and

Sameer Surve, are some of the famous personalities whom I idealize the

most I have learnt from their accomplishments how to handle pressure, reach

greater heights and yet remain humble. I strongly admire Late Mr. Rajiv

Gandhi ( Ex PM of India ) who brought IT for the first time in India during his

tenure , despite strong opposition.

Achieving the top respectable position is not a cakewalk. Only with smart

work and determination, anyone could be able to reach this respectable

position. Though to retain this reputed position is like balancing on a rope i.e.

coordinating with family members, retaining good staff or friends and

followers is an art of consistency. All these requires a cool mind thinking and

mainly self opinion thought. Entrepreneurs focus should be on new and

innovative or decent ideas, one that will really grow in thriving business.

Now the rules of business are changed, one man army concept does notsuit in many projects.Team work plays a vital role in overall development of an

organization.

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My main aim to write this book is to build an office decision support system

powerful with root cause analysis. Family life and business administration are

two different sides of the same coin. Coordinating and giving them by giving

100% time is the key to success.

Though cosmetic surgery is not a permanent solution to the critical problems.

Captain / Entrepreneur needs to focus on your practical actions not emotions

with root cause analysis. That will help one to grow their business in a

professional manner. Developed software mainly organizer that takes care of

root cause analysis and other important issues. Actually everyday, life is a new

thriller of suspense. To organize oneself is the need for any industry.

The most important thing in life is to execute the ideas. f orProper stafworkers team which has talent will not win every time, because here

entrepreneurs role is also more important in execution. Here boss / captain

and staff coordination is required in any winning combination. After reading

the book and experiencing the software, one may get the real confidence.

INTENTION OF THIS BOOK

The intention of this book is to map out the path of success to people with an

entrepreneurs mind set, whatever their current status or background.So they can add some ideas in their basic plan. Only skill and contact will not

change the project scenario.I dont want the entrepreneurs and their teams to

make the same mistakes like me in future. I know how much time is required in

setting a new business, and I dont want to see their efforts to be wasted.

Many entrepreneurs want to continue their monopoly business without

required changes.As days and technology changes they are not ready to adoptthe new change. Because they wish to continue the monopoly business for

life time. Then due to adverse condition in business entrepreneur faces lot of

problems. This book mainly deals with conventional approach regarding the

dos and don't in work. It may give valuable ideas or hints which can be

applied to ones own business.

==14==


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Strongly believe, success in business means following the unique pattern.

Means pattern that begins with self examination and grows naturally from

there. Definitely this is not another book on theory or a biography. Here I am

trying to explain how work with balance is important in practical life. Only self

commercial success is not that much important. Satisfaction has its own place,

though no doubt balancing the money in life have its own importance.

My beloved Father and Mother have passed away from this World. If there is

heaven, I wonder they will be looking down and feeling proud of what their

son has accomplished. I hope so.

And now let me introduce.

Perfect Management System

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==16==

Boss and staff understanding is a perennial problem in this universe.

My comments on said issues are very specific. In this regard, I always lay more

importance to root cause analysis with reconfirmation updates. Intention of

this overall exercise is how to make an office decision support systempowerful. In this regard, for organizing ourselves I have introduced a self

developed software. Please study the simplicity of Perfect Management

System software.

This book, is not a biography of any person or so. Here with practical

experience, I tried to define 5 laws of success through work with balance

process.

After reading some chapters and experiencing the self organized software,

user feels many issues are related with their companys environment. Here I

discussed different problems with an IT touch ideal solutions through Perfect

management system. Basically to organize oneself is a need of any industry

and for expected work analysis; please do shake hand with ideal technology.

Shake hand with Technology


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==17==


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VISION

Targeting a proper vision means doing virtual investment

in ones own company. Every investment have decision

making capability, time management and risk factor. Company vision

means ,directly / indirectly the core concept of the company, which

gives or reads a future picture of the entrepreneurs mind set is like a

mind map. A good vision should be realistic and focused. It should give clear

direction to the team members. A vision should give a good stretch and

challenge to team members , then growth happens ultimately , here stretch

means not to work under tension, simply one has to come out from his comfort

zone only then achievement is possible.

This means Vision must have sound logic with companys strength and capability.

Simultaneously those who work on vision with confidence, sincerity , practicality and

with time tag implementation for them success is a by product. Considering

technology and requirements of the company, the vision module is designed

which mainly focus on flow charts, morals , good thoughts, ideal case studies etc.

Business analysis, ideal technology, CRM and time management plays an

ideal role in setting vision. If anyone doesnt know where to go ? What

to do ? Then probably ones vision ends up somewhere else. When

one needs more time to take decision then remember Even

right decision could go against you when its taken too

late so targeting time in setting a vision is very,

very important step in life.

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Companys profile is a mirror of an organization which gives complete

information about the nature of business activities, technical capability,

cliental etc.

To represent any ideal organization either medium or small; some terms and

concepts are very much important. For example companys profile, core

concept, strategy, responsibility manual, organization chart, proper staff

agreement etc. are the part and parcel of a companys documentation

requirement. Logically the organization of the company should be treated like a

family and all staffs must observe and adhere to certain rules and

regulations. If reader believes in implementing these norms then only some

moral or outcome will come from this chapter.

Companys presentation starts from business card, website, product brochure,

letterhead challan, invoice etc. Very few related clients or people visit the

companys premises, which means most of the matters are resolved by phone

or email communication. So, all these presentations are very important to

create the companys brand image. Most of customers or suppliers are not

interested who is working from where ? What they require is proper care,

services and attention. Entrepreneurs own identity leaves a footprint on the

companys image. Companys profile and infrastructure are totally twodifferent things. Dont get confused or mix the same with each other. While

starting a new business companys profile and self personality plays a vital

role with minimum financial capital.

PERSONALITY

Who says personality means good looks only ? Personality is proportional to

how you represent yourself with surrounding atmosphere. Flow of tone /

sometimes raising of voice / sweet conversion changes entire atmosphere of

meeting or presentation.

Chapter 1

Company Profile

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Thus, How one interacts with others, people depending on any situation is

important. Management research gives preference to an ideal personality.

An ideal persons look is not given that much importance but his grasping in

desired subject and smartness in work is mainly taken into consideration.

[ See the data given below ].

BODY LANGUAGE :

Result oriented work action. 50%

PERCENTAGEPARTICULARSSR.No.

10%Dress, haircut, proper shaving are one part

of body language.How one interacts to the situation with 100%

involvement to concern personality.20%

15%Ones passion, vision, time management and

positive actions.

5%Luck Factor.

1.

2.

3.

4.

5.

6. 100%Total

In above analysis, achieving at least 50% is in marketing / sales person hand;

rest is product or service action.

Success also requires a measure of luck, as the Golf player said: The harder I

practice, the luckier I get . So work smart then be happy, this lucky rule

applies to anyone.

If anyone is able to achieve the above combination with better percentage,

then success is a by product Though fitness and diet control plays a prominent

part in personality development.

CASE STUDY # 1

Sachin Tendulkar, Amitabh Bachchan, Lata Mangeshkar ................. all of them

look ordinary but have an impressive and expressive personality. Observing

their interviews is an unforgettable experience. Absolute commendable

personality. If we remove their name or identity from their list, they may

look ordinary. All have achieved a VIP status by sheer smart work, dedicationand success has not come to them so easily.

==20==


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Even today Madam Lata Mangeshkar has constraints in her eating habits,so as

to keep vocal chords clear as well as she had to do riyaz daily. Similar is the

case with Sachin Tendulkar and Amitabh bachchan who untiringly worked in

cricket and the other in film industry. All the three have kept themselves fit

but have never depended on their looks. In a same way companys profile is

most important and an ideal personality is one of the requirement. If anyone

of this is missing then one can imagine a person without his legs.

How to organize a company, staff recruitment their agreement, organization

flow chart, responsibility manual, and reporting system. All these examples is

given in this chapter for your kind reference.

COMPANY PROFILE IN BRIEF :

A specimen chart showing the person to whom to be contacted comes under

brief company profile updates.

By looking at this chart, user gets an idea about overall structure of the

company. Interested customers can visit the website for details if required. Its

simply a brief about the company profile which comes under contact

management.

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DETAILED COMPANY PROFILE / BROCHURE

For AMC contracts or other related presentations, a detailed format of

company profile or brochure has been prepared. An example summary of an

IT solution company is added for your kind reference.

Globally Perfect Team is one of the

leading IT solution company. We

believe in cost cutting measures,

increase in revenue and efficient

management ; for this you require

a flexible business online solution.

Our IT services provides an excellent

bridge for data exchange betweendifferent locations by interacting datas with different branches in India or

abroad.

MISSION

Globally become professional market leader in unique IT solutions and

services.

COMPANY VISION

Earn, learn and share what we have achieved is our basic thumb rule. We aim

to provide fast implementation with satisfaction, so that our client could getthe maximum profits in related projects.

GOAL

Our goal is to help customers and partners to achieve

their business goals by delivering innovative proven IT

services with comprehensive prices.

ENTREPRENEURIAL BUSINESS

Savvy professional with 18 years of experience in an IT solutions that has adirect impact on growth and profitability of the company. Possess an

extensive background in IT and have master degree in electronics. Innovative

and analytical thinker, adapting and transforming business strategies,

objectives into viable business solutions. In this way as per company activity

the detailed company profile has to be constructed in a professional manner.

After reading the draft the concern will get an entire idea of the company

activities. In this manner the concerned business profile or brochure has to beprepared.

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WORK ACTION TARGET PLAN

An important work done by oneself might be easy but getting the work done

from others is really a painstaking job and achieving this or mastering this is

surely an art of consistency. In this regards if user follows work action target

plan ( Circle given below ) than chances of good result are there, proper

company profile and ideal personality is a basic need. But if user is not

following, work target process then company profile and personality is of no

use.

LEADERSHIP

Only one person cannot construct a great organization, till they have a proper

team. If leader is getting right people then creating environment where they

can give their best is his first duty. Leadership is a engine which drive an entire

organization smoothly. Some important qualities of a successful leader are:

1) Leaders have to look positive, stay positive. Being visible at least in

important activities which is an ideal characteristic of a leader.

2) Generating enthusiasm and leading from front and setting goals, all

these qualities he must have.

3) Decision makers must do root cause analysis because it belongs to actualtruth.

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4) Pump Vision All actions, decisions and behaviors should follow core

concept and strategy o f the company.

5) Evaluate, coach and mainly build self confidence in team members.

If fruitful result are coming from his team then, leadership is a wonderful

experience.

CORE CONCEPT :

If an entrepreneur dreams to build a world class organization, then it is not

possible for him to carry on the work single handedly, as one man army has

never been successful in volume based projects. Though he may be an expert in

the engineering field, then he may be lacking in the accounts field or in the

overall management field. To build a world class organization, proper

coordination with efficient team management combined with mission, visionand values are required. These things are mainly possible through core

concept. Core concept of the company brings about unique thinking of boss

and staff to achieve common goal.

Facing reality is one side of the coin of core concept and other side of coin is

how to build the future foundation of mission, vision and values. Core concept is

the mirror of a company. It must be understood by levels of the staff.

Therefore core concept must be drafted in English as well as in local language

also. Every organization must have a small core committee. All committeemember must have right to speak. After all decisions had been arrived, then

Core concept, company strategy, quality policies, quality manual, organization

chart, staff agreement, monthly report system has its own importance. Here I

am giving some example just clear concept. So accordingly one can prepare or

add new concept in your documentation or edit same as per your

companys need.

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As an entrepreneur is a self boss of its own. Only an entrepreneur can truly

change the world. But there are certain limitations which does not suit as one

man army creation. Team work and creating a team leader with working

environment is one important action in company vision. All these are only

possible in role of an entrepreneur. An entrepreneur needs two close team

around him, a foundation team and dream team. Which should be built at

different stages in a business. Certain roles and responsibility assigned to

certain persons shows where the person is most suited.Then, an entrepreneur

has to focus in detail. Most important is listen to the closest colleagues when

they focus in detail.

INNOVATION

To innovate is to start or introduce something new. In broad way there aretwo types of innovation gradual and monumental.

Gradual innovation is when there is an improvement in the existing product or

technology.

Monumental innovation is when a new technology, method or product is

introduced in the market.

Considering company's future, market demand innovation with R & D is a

need of an hour.

In short considering about the company's future entrepreneur has to makebusiness plan with budget and benefits.

All these things comes under vision and it should be discussed in a yearly

meeting with proper time tag / dead line.

HOW TO SET A GOAL

By setting the goals and plans in writing may help oneself to crystallize a

picture of what he wants, by remembering these goals via core concept which

everlasting imprint them in ones mind.

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To develop expertise in critical mechanical components

( New development and refurbished repairs ) using

cutting edge technology to deliver affordable solutions

with smooth implementation to exceed customer

expectation which also includes continuous learning,

futuristic thinking and sharing rewards with related

team members.

Operate globally in Computer hardware and software

solution by achieving world class excellence through

unique planning and implementation.

1] Balance of 4 pillars of life :The key professional

success is maintaining the balance viz. Relationship,

Vision, Finance and Health.

2] Self Discipline : Organize ourselves to focus on our

goals with an intend to improve output.

3] Take Responsibility and Ownership : Take full

ownership of our performance and responsibility

for ones work and result there of.

4] Face Reality : Strive to attain full consciousness of the

environment surrounding us, stiff competition with

vendors and customers which ultimately helps us to

perform better.

5] Root cause Analysis : The basic behaviour of business.

6] Focus on output : New technology development or

process on improvement within the given time frame is

a need of the hour.

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STRATEGY

Strategy is executing one central idea, that will guide an organization and give

a direction with sustainable competitive advantages.In other words strategy is

nothing but certain specialization with facts and figures. Companys core

concept, culture and strategy have its own importance of constructing an

organization in an ideal way.

In management terms strategy is a bridge between boss and staff

understanding. Company strategy plays very important role in stabilizing a

product. Though in developing strategy market condition, competition, brand

name, customer needs and product central idea plays an important role.

Entrepreneur has to see all this five condition before launching his product.

MIND MAP Company core concept, strategy and culture tells more about entrepreneur

thinking about company but in IT language mind map is an extract picture of

company's vision which gives certain direction, inspiration about goals verses

achievement to all concern team members of the company.

Amind mapis a logicdiagramused to visualize an outline information.A mindmap is often created around a single word or text, placed in the center, to

which associated ideas, words and concepts are added. Major categoriesradiate from a central node, and lesser categories are subbranches of larger

branches. Categories can represent words, ideas,tasks, or other items relatedto a central key word or idea. Mind maps can be used to generate, visualize

structure and classify ideas and as an aid of studying and organizing

information, solving problems, making decisions, and writing.

Primarily mind map concept can be drawn by hand, either as "rough notes".

Higher quality pictures can be used in presentation. After final changes the

same concept can be used as and when required. An example of one

company's mind map is illustrated in next page

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Mind maps have many applications in personal life, family, education, and

business situation.

Mind maps can be used for:

Solving problems,

Outline / Framework design,

Structure / Relationship representations,

Anonymous collaboration,

Individual expression of creativity,

Team building or synergy of creating activity,

Enhancing work morale.

In addition to these direct use cases, the data retrieved from mind maps can

be used to enhance several other applications, for instance expert search

systems, search engines and search and tag query recommender. To do so,mind maps can be analyzed with classic methods of information retrieval to

classify a mind map's author or documents that are linked from within the

mind map.

CULTURE AND TEAM MEMBERS

After all business is ultimately about peoples understanding to achieve

common goals and trust, in which culture plays a vital role. In an organization

culture is generally related with belief, behavior, core concept and unique

strategy. It is difficult to change a culture of an organization though anentrepreneur has to see the future goal and set some process and bottom

lines dos and donts with certain values. Only than strong culture can be

built.

When leaders or entrepreneurs dont follow the culture they want, they get

the culture that they definitely dont want. Its simply give and take policy.

MANAGEMENT AUDIT

Management analysis and improvement is a standard requirement of any

audit which starts from :

1] Monitoring and measurement process of a product,

2] Customer satisfaction survey,

3] Internal audit,

4] Analysis of data,

5] Continuous improvement,

6] Corrective action,

7] Preventive action plan.

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Then management audit is conducted by a team of experts who is responsible

for various decision and timely action, cost cutting measures with improved

technology for the steady growth of the company.

The said audited data is compiled and analyzed. Thereafter conclusions are

drawn in respect of the performances of the management.

As per the requirement of the companys law, the management has to appoint

financial controller and legal advisors or consultants from external sources on

behalf of the company.

COMPANY MANUAL ( Internal Documentation )

Core committee helps to prepare such documentation. It generally collects

companys raw data and sorts and arrange the same. The final decision lies on

the entrepreneur in editing / finalizing the entire documents.

Quality manual, core function, checklist ,work instruction and records andregisters are very important parts in maintaining the company in a

systematic way and mainly its a heart of an ISO system.

Personality + Company Profile + Documentation = Successful Company

ORGANIZATION CHART

One of the important requirement of ISO paper work. Practically useful to all

company members.

Generally the key information is given to HR department and the same can be

edited as and when required. It displays the progress chart from generation to

generation.

ORGANIZATION CHART

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RESPONSIBILITY MANUAL

Before fixing any responsibility, entrepreneur has to assign duties to the

concerned person in writing about different task that they are supposed to

carry out. They should be held responsible for failing in their duties. Only

important updates concerned with ISO audit is added in this chapter. Entire

ISO detailing would be a boring process for the end user, if all paper work

was attached. One must try and understand the actual ISO audit process.

In short ISO is a system not a one man army of any administrator.

In short responsibility manual is a contingency of any action plan and a basic

requirement of ISO. Following table gives an idea of basic requirement of ISO

paper work or reports :

Manual Important Information Reports / Registers

Responsibility Growth Plan Enquiry Register

Technical Manual Standard Price List Customer Complaint Book

Quality Manual List of sales Parties Customer Satisfaction Report

Quality Procedure List of Purchase Parties Monthly Meeting Reports

Important Data Export /Import File Order verses delivery reports

All information in manual or reports is one time job, after 2/3 years it can be

upgraded or edited. Advantages of above manual or report is that, related

person can take decision in absence of the entrepreneur also. Whereas the

concept of a private limited company and proprietorship concern/partnership

firm is totally different. A staff can resign from a job at any time because the

staff is not the property of the organization. Working in an ISO environment

certainly gives benefit to the organization. Appointment of staff, retaining of

good staff, identifying Z players, are all related with Human Resource

Development. If an entrepreneur dreams to build a world class organization, it is

possible only through proper coordination with an efficient team. All theserequires system and for this ISO is an ideal tool. Practically ISO is a system of

contingency plan with standard procedure and quality maintenance system.

MONTHLY WORK REPORT

In order to get a fair idea as to what is going on inside the organization /

company, a monthly reporting system needs to be generated every month for

the work progress analysis. From monthly work report, the boss or the

concerned head of the department gets an entire summary of work done indetail by monthly order. See the example given in next page:

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MONTHLY WORK REPORT

MONTH :Outstanding from debetors,

Outstanding from creditors,

Staff performance report,

Attendance report summary,

Present raw and finished stock summary,

Last month sale and repairing material report,

Last month purchase report,

Party wise sale report,

Monthly balance sheet Total expense of the firm,

Reports like : Petrol, Mobile, Telephone / Electricity Bill verified and checked,

All information is checked and verified at my level best.

Manager

Date _____________________

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Before appointing a new staff, the staff agreement is important for future

understanding of employer employee relationship. Thereafter the training

process is carried out, in respect of suitable candidates, who may be retained

with good emoluments.

STAFF AGREEMENT

Staff agreement is very useful agreement

between staff and the company, where by the

staff agrees to certain norms and condition

laid down below :

NAME : __________________________________

DESIGNATION : __________________________________

PLACE :

1. DATE :

2. OFFICE TIME : ____________________________________

3. LEAVE :

1. An employee is entitled to avail the total number of leave as mentioned

in the leave form. If a staff desires to proceed for a long leave, he should

inform the management within seven days of taking leave. Incase of half

day and 1 or 2 days leave, a prior notice is required. ( Note : Every staff

should have a reliever or replacement, both staff and his reliever will not

get leave at same time.)

2. POSTING ASSIGNMENT AND TRANSFER :

The employees initial place of posting I may be either at our head office/

or at the factory premises ___________. The employee is also liable to be

transferred to any place of business of the company. The employee is also

liable to be deputed to any work or assign the work of any associate /

sister concerns, subsidiaries or any other Companies / Concerns /

Organization / Firms.

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3. WHOLE TIME SERVICE / EMPLOYMENT :

The employee being in whole time service / employment of the

company, shall not engage or associate himself directly/indirectly or in any

other manner, what so ever, in any other post or part time or pursue any

course of study without the prior permission. The employee shall devote

his / her ability for the company and shall not directly or indirectly be

connected with or be engaged in any other business or activities

what so ever, without the prior permission of the company and shall not

accept any emoluments, commissions or honorarium what so ever from

any other party.

4. SECRECY / CONFIDENTIALITY :

The employee shall always maintain high standard/degree of secrecy andkeep as confidential the records / documents and such other information

relating to the business of the company which may be known to the

business of the company which may be known to him/her or confided in

him / her by any means and shall use the same only in duty authorized

manner in the interest of the company.

5. DISCIPLINARY ACTION AND TERMINATION OF SERVICEEMPLOYMENT ACCOUNT OF MISCONDUCT OR BRANCH OF ANY

SERVICE CONDITIONS ETC.

Staff agreement is an important work of the HR department or manager and

generally it should be signed before appointment of staff or must be renewed

every year, may be in the last week of march. With this agreement company

timings, holiday list is to be attached to maintain companys rules and

regulations. This agreement plays a vital role in boss and staff understanding

in official action.

Terms and condition in staff agreement are important, simply to maintain

relation between boss and staff with ideal terms and which has to defined

and signed as per company norms.

To maintain certain rules and regulation in dismissal or appraisal, such a staff

agreement plays a vital role.

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HR NEED OF AN ORGANIZATION

It is really tough to get a right team, though if one has got a right team,

entrepreneurs job is to keep the team together and get motivated. Steadily

improve their performance and prepare them to grow as a leader. All these

concept requires a system, only then entire company can grow fast. All these

things are maintained by HR only. Performance appraisal, new member

performance review, growth plan, leave policies compensations, provident

fund contribution, bonus, exit policy etc. All these things are requirements to

keep the team together. This is a reason most of the ideal company appoints

HR as a separate department or one manager for the same.

EMPLOYMENT TERMINATION AND SEVERANCE AGREEMENTS

At present World is suffering from recession but for small or medium size

company, they are not able to get proper employees. Hiring of new staffs andtraining them is an up hill task. To achieve it, the boss needs tremendous

patience and also perseverance.

APPRAISAL

Depending on companys rules and regulations appraisal should be given

every six months or in a year. All this requires good software which gives an

entire work idea of staff in last six months then what best one can give in next six

months to the company. Give confidence to the staff members work as per

terms and better idea of appraisal is not an issue. All this requires goodinteraction and trust on each other. Of course money does matter so pay to

the staff as per talent as well as one can afford. After all sharing is caring,

celebrating success is a happy memory to all concerns. Every staff member

must maintain discipline and proper decorum. For simplicity disciplinary

action format is given as reference and same can be edited as per need of the

company.

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DISMISSAL

If entrepreneur wants to dismiss any staff from job, it is infinitely better that

they leave on good terms rather than bad. There are two main reasons for

dismissal, one is poor performance, the other is misconduct. In both cases,

there are correct procedure to follow. Simply by giving warning time to time.

Avoid personal criticism in both cases. In short company profile means

defining a companys system in a professional manner.

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==39==

Core concept, company strategy and culture of the company gives vital

information about the said entrepreneurs future thinking or goal. Who says

infrastructure is required while starting any new business? Company profile

and infrastructure are totally two different things. Initially while starting a

new business infrastructure is not required.

Proper services / timely schedule delivery at the customers place and also

talking politely without any intended offence is first step of branding oneself.

Which place one is working from? Most clients are not interested to know

about the said fact.Infrastructure gets generated automatically as a byproduct of

work action. Desired result oriented services, powerful presentation skills,company profile and ideal personality of oneself are the ideal weapons to

establish in the market.

Opportunity never knocks every time. Timely decision will change the project

scenario. Only after the business reaches a certain level, then the

infrastructure assumes importance and is required for business expansion.

Divide and rule is what history says but now practicality is unity and

leading. After all proper presentation an practical implementation is a need

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Chapter 2

The boss and staff understanding chemistry is essential in todays competitive

world. The Leadership of every organization expects consistently excellentresults from the staffs, which will take an organization to a higher domain.

Though practically business analysis is as:

1] Why in many new business , failures are coming ?

2] Why entrepreneurs are changing their business ?

3] Why entrepreneurs are closing their business ?

Why ? Why? and Why?

Directly or indirectly boss and staff understanding is one reason for thefailure in business. Though one thing I observed that most of the businessmen

basically dont want to do self business but after trying luck in; open market,

competitive exam, overseas job opportunity. Frustration comes after seeing

failures of opportunities for job in giant companies. After the doors of all good

job opportunities gets closed, then he starts searching for an opportunity to

start a business. Means considerable period of time has lapsed, his age and

family responsibility also increases. So most of them either compromise in

their present situation. In this condition mentally he is not prepared for doingany business. For earning money, for family requirements or keeping himself

busy, doing business is a different story.

In this condition getting success in business is not that much easy now.

Intension to say is, decide the life path with option in your college age or at

least before marriage. Definitely this action plan will give some time to

entrepreneur to do the research in the interested business line, ultimately

success ratio will give the satisfaction. History says in firm decision marginal

success is there. Now look in the mirror and be honest. In which situation you

had started business?

The Boss and Staff Chemistry

( Business Restructuring )

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If one has chosen the route for business as an entrepreneur either forcefully or

intentionally, though this chapter may be useful to you. Entrepreneurs are

very special people with self thought and their charismatic attitude.

An entrepreneur should set good objectives, so they must have certain good

qualities or category across them.

The main advantage of being an entrepreneur is they can work mainly as per

their plan and vision. Practically entrepreneur is a boss of its own. Considering

practical expectations of day to day working system requires certain

transparency. Work expectation from staff or boss increases a lot. It is not

possible to change overnight the business terms or conditions ( restructuring

process ). First of all key persons involved has to study the working conditions

and then implement it. Why boss and staff relationship gets strained with

working responsibility and time management. In this regard root causeanalysis has its own importance.

Newtons third law of motion states that every action has an equal and

opposite reaction but this law is not applicable. i.e. Action = Reaction fails

in boss and staff work planning management.

The boss as well as the staff strongly believe that inspite of doing hard work,

the expected results are not forthcoming ? The staff indirectly expects

appreciation or reward. For practical analysis, I met different companies key

person or bosses and sought their valuable suggestions.The summary of the boss and staff discussion is arrived as under

CONSTANT WORRY OF BOSS WITH HIS STAFF

1] If boss is not in the office, his main worry is that

the staff would be idling and wasting their time.

They could have arrived late or left office early.

2] Habitual absenteeism of desired staff when

theres an important work or project is going

on.

3] Most of the time staff forgets their work sequence, appointments,

payment schedule, and customer feedback call etc.

4] If any staff resigns from job without any prior notice, then appointing

a new staff is a biggest headache because, once again the boss has to

start training him right from the start.

5] Sometimes staff takes a longer period of time to search computer filelocation or forgets to take regular backup.

6] Accounting systems not maintained properly.

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STAFF GRIEVANCES WITH THE BOSS

1] Staff welfare is ignored or given least

importance.

2] Less remuneration, no overtime and no job

satisfaction play an important role in staff

grievances.

3] Boss tells most of the work orally, or his

communication may not be effective so it is

difficult to keep a track record of the given

work.

4] Sometime even a minor decision cannot be

taken in the absence of boss.

5] The boss, many a times, absent mindedly keeps an important file or foldersomewhere and later, shouts at his staffs for searching the documents. It so

happens, that in a large organization, the concerned clerk /staff who is on

leave, might have kept the documents in some place or taken suitable

action, which the boss or his assistant may not be aware of, hence the boss

fires the staff for no fault of theirs.

6] Sometimes staff agrees about forgetting appointments, payment feedback

and also other related work sequence because of heavy work.

Understanding between boss and staff plays a vital role in development of a

company as well as oneself.

To balance the Boss and Staff chemistry with office management system is

really a challenging job and this is a common problem of the universe. Here I

tried to share practical business experience, concerning work with balance

process I derived five laws of success.

Each law has its deep meaning and all five laws are mainly related to work

with balance system. So it is important on believing rather than only reading.

Laws of success detailing is given on next page :

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LAWS OF SUCCESS

First law : Work with balance is the basic law of success.

Work with balance process is an of consistency. If one has the ability to

maintain cordial relations with family as well as in the office, combined with

sound health and investments, then success is assured by product.

Second law : Root cause analysis is only required on important disputes.

Root cause analysis is the first step towards ladder of success, which is

a main pillar of solving major disputes.

Third law : Business growth is proportional to Trust and Faith.

Trust is required in business analysis. Faith is indirectly an invisible

power. If both of them runs hand to hand, it gives mental satisfaction,

confidence and achievements.

Fourth law : Time management + Practicality = Growth with Satisfaction.Positive thinking, timely action plan and calculated risk plays a vital role in

growth and satisfaction.

Fifth law :Earnings and Investment is equally important for stability.

Earnings and investments are two different sides of a coin. For growth and

mental satisfaction earnings and investments plays an equal role in stability.

The above laws of success are not only for boss or an entrepreneur but also

for staffs and subordinates. All these laws directly indirectly link to work withbalance process and satisfaction. If entire family and business is organized,

only then expected result will come and one will mainly get the satisfaction.

After all TRUTH is bitter it may hurt but after some time it gets cured...!

But lie is like a sweet pain killer, it may give relief immediately but it has

deep side effects later. In short root cause analysis and work with balance is

only solution of problem.

MY ROLE MY RESPONSIBILITIES

In business, if there is no understanding between boss, manager and an

employee then chances of growth are very less. Organization means group of

people involved in achieving a common goal or purpose. In this regard

entrepreneur has to design the role and responsibility of the companys

policies together with an ideal working system. Following analysis is given

below for ready reference.

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Managers role is very important in boss and staff with direct or indirect

feedback or communications in any company, following are some notifications

to him.

ACTION POINTS : MANAGERS SHOULD DO

The main responsibility of a manager is to run companys mission, i.e. keeping a

check on the daily work action plan and report to his boss. Though his duties

can be summarized as follows :

1] Review past and present report analysis and prepare effective and

achievable plans.

2] Identify the main objectives of the plan.

3] Delegating authority and responsibility to his subordinates.

4] Discussing related issues with his staff members and looking foropportunities.

5] Collecting information from different sources and to arrive at a suitable

decision.

6] Ask for feedback in communication process.

7] Aims and objectives before starting or closing a meeting.

8] Maintain cordial relations with his superiors and subordinates to improve

productivity of the organization.

9] To balance and carry on the Companys mission and vision through 4important Ms namely Man, Machine, Money and Materials.

WORK ENVIRONMENT

Related tips of safety environment must be highlighted in concern area. This

also includes first aid, awareness of safety concern, operation, temperature

voltage etc.

No one has ever won a game of chess by moving only forward. The same

way in business sometimes one has to move backward, cross or straight to

get the required result.Every ideal entrepreneur or key person must learn

this strategy.

Therefore all these things are directly or indirectly related with action plan

strategy and satisfaction.

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If an entrepreneur, manager and staff

understands his role and responsibility then

growth with satisfaction is assured. In broadlook I am simplifying responsibility.

Staff Manager Entrepreneur

Considering companys working system and staff analysis, concerned workand responsibility is to be distributed. Role and feed back is very important.

How to handle a team, in this regard I would quote an example of 2011 final

match in 20 20 IPL Cricket.

CASE STUDY # 2

The final IPL Cricket match between Chennai Super Kings and Kolkata Knight

Riders was played in the year 2011. Chennai Super Kings scored a mammoth

total of 192 runs in the limited 20 over thus setting a target of 193 runs to win for

the opponent. It was certainly impossible for the Kolkata Knight Riders to

achieve that target.

Further to add to their woes the captain of the KKR team Gautam Gambhir

got out to a fairly low start, and also the wickets kept on falling at regular

intervals. But by sheer grit and determination among the team members and

the captain constantly encouraging them what was impossible to achieve,was

made possible. Finally KKR won the match and this brought fame and gloryto the Captain Gautam Gambhir world wide.

In the same way, I lay emphasis mostly on unity and team work, and if these

two things are more prominent then chances of getting success are more.

So in business an entrepreneur has to play the role of an ideal captain to

construct the companys team with certain rules and regulations.

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The practicality is that, whatever good an idea in a business is, if it wont fit

into the market place as neatly as one may think, then it is the right time,

to think onreverse gear attitude in business. This means the concerned said

idea may not be rubbish, but it may be said the idea is untested and unrefined

with the current market value. Same way whatever exciting ones product

range is, rightful and motivated people will not come and work with them for

peanuts.

SUMMING UP

Leadership is the engine that drives the vehicle called as an organization.

Authority and responsibility should be delegated from top to bottom. If boss

and staff will understand each others problem, then any one can expect some

changes in the working environment. So get prepared to keep clarity fromboth the ends in short.

I request you to overlook through the book formally without any prejudices so

that one may be able to understand the basic business principles in concern to

business restructuring. Chances of getting proper restructuring solution

are there, which gives an idea on unique reporting system.

The growth of the company must be steady, unpredictable growth without

any facts and figures is dangerous to any organization.From this book updates,

boss will get satisfactory attendance system, staff work and job card analysiswith all related records. Company business restructuring is like an old building

repairs considering architectural view point.

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This chapter gives an idea why business analysis or business restructuring isrequired ? Main focus is on role, responsibility and worries of boss and staff

understanding chemistry.

The boss and the staff expects work analysis and results satisfaction from

each other. Energy levels rise and fall with expectations. But every time

history may not necessarily be right. Now, rules of the business are changed.

If staff will try to see things from entrepreneurs point of view most of the

problem will be solved.

Any how if an entrepreneur wants to compete in the market with facts andfigures.

Innovation and ideal technology gives a clear picture of understanding and

misunderstanding of boss and staff. For this please study yourself and apply

the logic of management.

Adding a new technology in present business is simply a part of business

restructuring process.

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Chapter 3

Companys growth is directly proportional to user friendly technology.

Warranty terms, demonstration, intime service support and practical training

is important in using any new technology. All these factors are important in

maintaining any new system with technology.

GOLDEN DAYS FAMILY CONCEPT

During earlier days education was limited and not much importance was

attached to business. Profit was also meager and competition was limited,

and monopoly was frowned upon. Family used to carry on with theirtraditional business as done by previous ancestors and expected rest desired

family and relatives to do the same. Even if one generation succeeded, every

time the history would not be repeated.

Now rules of the business are changed. Business with growth and technology

has improved a lot. Most of the manufacturers are coming in direct contact

with customers for sales and promotions, thus in most of the ideal product

eliminating agent or agencies in sales process. Customer knows who the

manufacturer is ? Online business options are also available with credit cardpayment facility. In this system most of the products are sold or launched

from any part of the world.

The same role has been followed by dealers and distributors network by

keeping samples of required product in display. In all transactions, companies

web based stock software plays a vital role in distribution channels and sales. In

market, those who adopted this new technology, achieved fame for theirbrand.

Company Growth & Technology

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TECHNOLOGYS EFFECT ON MARKET

During 1985 to 1995 some of the companies minted or made money because

of sole trading concerns and there were less or no competitors. In that period

they have not changed themselves as per required technology. During

recession and stiff competition employees were given an option either to go

for voluntary retirement or opt for lesser payment. See interesting case study

in this regard.

CASE STUDY # 3

During the golden days of Premier Padmini and Ambassador cars, who

manufactured and sold cars, made lot of profit due to their monopoly in their

trade. They didnt take interest in additional lines or didnt adopt new

technologies as compared with competitors. So growth of such companieswas stinted.

Old systems have become obsolete. Now a days sharp educated young

professional team are interested in rapid expansion and fast growth. They are

adopting proper outsourcing, online trading options with no self stock and,

import and export process. They are cautious and calculated risk takers. They

have learnt a lot of things from history and their advanced education system.

SELF IMPROVEMENT PROCESS An ideal entrepreneur knows that the basic management principles of self

improvement i.e. Feedback or remark given by key customers is the best

opportunity to improve his product or services. In any case he never grumbles

but tries to remove the related defect.

( Refer product launch chart page no. 72 ).

Companys growth is proportional to management principles adopted by it,

i.e. product launch strategies, inventory control, seminar, HR concept,

customer relationship management, quality assurance and time bond services

etc. To get things done, as per expectations, one needs to

1] Focus on goals,

2] Allocate specific task to team members,

3] Focus on the means and not on ends,

4] Create follow up system.

All this requires a different mind set, so entrepreneur first organizes himself

and then managing above things is not that much difficult. One should alwayskeep a positive outlook that he will surely succeed.

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SELF ORGANIZER :

Key Management

Communicator

Reminders

EMPLOYEE ADMINISTRATION :

Attendance system

Salary Slip

Leave Analysis

Staff Memo

TECHNOLOGY OPTIONS

In companies, workshops or offices ; work

operations might be different but basic

administrative working system is the same.

In this regard good software is required.

OFFICE ADMINISTRATION

Experience says nothing works without

follow up, feedback and remark system.

Daily, weekly or monthly meeting requires

reminders and certain data for action plan.

Appointments, reporting system with

reminders is an ideal way to complete any

assignment. Means organizing oneself with

facts and figures.

Planning and implementation is an important part in any organization. In this

regard good software is required.

EMPLOYEE ADMINISTRATION

As world believes, employees are the real

strength and backbone for any

organization. Working in timing analysis

and pay roll affordable system is required.

Once again refer software demo in this

regard.

PERSONAL ADMINISTRATION

( Self Organizer )

Personal administration link takes care of

self development, reminders,communicator

diary and appointments.

Administration

Production

Marketing

Services

Collection

Investment

PLANNING :

Daily

Monthly

Yearly

Appointments

White Board

World Clock

File Tracking

STD / ISD / PIN Code

OFFICE ADMINISTRATION :

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How to take work from staff / subordinates is really a challenging job, here I

tried to develop a specific reporting system. Key information diary link is

mainly required for taking care of bosss important information.

( e.g. All policies data, bank account, pan card, passport, loan details etc. )

For Further details refer manual.

See interesting case study regarding diversification of new technological

trends.

Case study # 4

Mahindra and Mahindra Group of industries were original founders of tractors

and jeeps. Now they diversified their fields viz. new range of cars and jeeps as

well as Club Mahindra Holiday chain of resorts. In same way Godrej companydiversified their various fields such as household products, pest control, air

conditioners, refrigerators etc. Due to efficient team management and by

adopting latest technology, the company of Mahindra and Mahindra and

Godrej have retained their top position.

SUMMING

This means diversification or certain specialization is a need of an industry

which may give an additional business line with unique new concept. Workingon a new concept requires basic confidence, calculated risk taking mentality. In

short all new project implementation gives satisfaction and one has done

something new.

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Company growth is proportional to result oriented friendly technology. If

technology and practical implementation match together, then sustainablegrowth is possible. Business ups and downs, and stiff competition has to be

considered and it is a part of business.

Some money has to be spent on research and development, every time one

cannot expect positive result. But working on a new concept may give

additional business line and mainly gives self satisfaction. Taking calculated

risk is one positive action towards the required goal. Logically Business is an

art of science and an ideal entrepreneurs doesnt follow only theories, but

they are more practical and logic analyzers.

This means an ideal entrepreneur knows trying, trying and trying is only in his

hand because they know if the project is really viable then last key of bunch

may open the lock of success with satisfaction. Wait, watch and act is only in

his hand.

Remember history doesnt repeat itself every time. Now the rules of business

are changed.Improved technology removes the bottlenecks between boss and

staff.

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Most important objective of any business is to keep customer happy and

maintain job satisfaction as per customers requirement. Defining Customer

Relationship Management is a bit ironic as though it is seemingly not difficult to

define, there is no universally accepted single definition. In fact, there are too

nearly as many definitions of customer relationship management( C R M ).

CUSTOMER RELATIONSHIP MANAGEMENT C R M

Customer Relationship Management ( C R M ) refers to the methodologies

and tools that helps business to manage customer relationships in an

organized way. C R M processes that helps to identify and target their best

customers, generate quality sales leads, plans and implements marketing

campaigns with clear goals and objectives.

C R M processes that provides employees with the information they need to

know their customers wants and needs, and build relationship between the

company and its customers. Customer relationship management software

must have browser based applications that collect and organize information

about customers. For instance, as part of their C R M strategy, a businessman

might use a database of customer information to help and construct a

customer satisfaction survey, or decide which new product their customersmight be interested in.

C R M is a business strategy which is directed to understand, anticipate and

respond to the needs of an enterprises current and potential customer in

order to grow the relationship value.

C R M means customer service / satisfaction and market research. C R M is

neither an implementation nor an event; it is a process sponsored from the

highest levels of an organization, embedded into the corporate culture and

pervasive throughout the organization.

Chapter 4

Customer Relationship Management

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C R M is not a final destination, it is a journey of continuous learning process of

improvement and customer relationship evolution. Conveying to customers is

one biggest headache for entrepreneurs managers, though politeness plays vital

role in such type of communications. Some important conversations for

rejecting or taking time on work from customer or concern is given for ready

reference. Saying No in C R M code is also important to maintain relation

with customer or so.

a ] Sorry, I cant help you but getting that information would take, time right

now my all staffs are too busy working on other stuff. Please cooperate

with me and give me sometime or few days for practical analysis.

b] I d like to help but I cant, and I want to avoid giving a negative reply in

straight.

c] My team has made some mistakes and had hidden from me, by the timeI learnt about the problem, please try to understand.

d] Just tell me straight exactly what you want me to do.

e] I want you to consider my opinion before you decide what I am going to

do.

f] I felt a need to be the one who decides what Im going to do.

g] I want all the team to discuss on this issue and come to give a firm

decision, after that I will be happy to do it.

In short C R M is a technology that is used to improve a process wherever

Perfect Managment System

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