Pepsi Beverages & Motorola: A HISTORY OF PARTNERSHIP

Pepsi Beverages & Motorola: A HISTORY OF PARTNERSHIP

APRIL 11, 2011APRIL 11, 2011

Tom Campbell | Global Account ExecutiveMotorola SolutionsTom Campbell | Global Account ExecutiveMotorola Solutions

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Motorola Solutions, Inc. At-A-Glance

CEO/President: Greg Brown

Corporate HQ: Schaumburg, IL

Global Presence;Founded in 1928

Intellectual Property Portfolio:Over 10,000 patents

Employees:Over 32,000 in 65 countriesSales in 100 countries

Traded on the NYSES&P 500 componentDOW Sustainability Index

Ticker Symbol: MSIRevenue

$19.28b

Market Cap$14.9b

Operating Income$789m

Net Income$633m

Total Assets$25.57b

Total Equity$10.98b

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Global Customer Portfolio

Full end-end Motorola deployment•MotoWLAN

•Mobile Computer•Mobility Wireless Security

The only IT vendor not 2nd sourced7.2b unique purchasing tranx per year

Full end-end Motorola deploymentSupporting over 2,500 facilities

Ground/Air/Freight HubsOver 8.5m shipments per day

25+ Year relationship –Custom DIADFull end-end Motorola deployment109,000 Moto Diads in use today

15.6M packages per day

3rd Generation end-end customerVoice over WLAN on 100k MC70Stock 40-50,000 items per storeCustomer Satisfaction program

OverviewHistorical Relationship

- How we got here

Account Coverage

- How we work today

Product Development

- How we collaborate

Services Engagement

- How we keep it running

PBC – Mot TodayMC7000

• Over 26,000 devices deployed across PBC enterprise:• Express Delivery• PPS Pre-Sell• MEM Move• VendMAX

MC9000• Over 3,000 devices deployed across

• Lot Trace LTTS• ICS Inventory Count• WMS iTi VC5090 in Pilot in Tampa RP

• 5,000+ other devices deployed across Mexico• 4,000+ other devices deployed across Europe

•InforEAM•ePAD•Fleet Focus

Historical Relationship2000 Apollo

• Developed Custom Terminal for PBG- Deployed to over 10,000 users in US & Canada- Staged, Kitted, Configured by Symbol- Discontinued in 2006- Refurbished 4,000 units for redeployment to Mexico

2002 Gemini• Deployed over 5,000 Pre-Sell Devices to US & Canada

- Staged, Kitted, Configured by Symbol- Managing End of Lifecycle program - Discontinued in 2005, transitioned to MC9090

Historical Relationship2005 ILA/LTTS/ICS

• Deployed first Mobile Data Capture devices to PBG factory floor- Deployed over 3,000 terminals - Staged, Kitted, Configured by Symbol

2007 Delivery

• Deployed over 8,000 devices for Delivery upgrade• Staged, Kitted, Configured by Symbol (Symbol acquired in Q1 ‘07)

2007 ePad• Deployed over 3,000 devices to US & Canada• Staged, Kitted, Configured by Motorola

Historical Relationship2008 Pre-Sell

• Deployed over 4,000 devices for Pre-Sell upgrade• Staged, Kitted, Configured by Motorola

2009 WMS/iTi/LTTS

• Deployed Pilot locations for Red Prairie WMS project

2010 PAS Integration

• ILA/LTTS/ICS deployments

• On-Boarding of PAS assets to PBC processes

Today we have over 35,000 Motorola Mobile Computers deployed across the PepsiCo Enterprise

Account CoverageSenior Level Executive Sponsorship

• Supporting all account initiatives

Dedicated Global Account Team • Consistent communication Globally

Dedicated Sr. Technical Architect• Product to Process Expert

Dedicated Services Account Team• Directs all facets of Pre & Post Deployment Services

Dedicated Customer Service Advocates• Drives all post-deployment process

Dedicated Tier 2 Technical Support• Technical liaison with Product Engineering

Vertical Market Principal• Assist with Solution design, field user assessment, business case

analysis as needed

Account CoverageAccount Cadence

• Customer Scorecard Initiative • Monthly reviews

• Weekly Technical meetings• Open Technical Discussion

• Bi-Annual Executive Briefings • Technical and Strategic Account Review

• Daily/Weekly/Monthly/Quarterly Services Meetings• Review of TAT, SLA, CSAT

• Quarterly Meetings with Product Strategy Team• 12-18 Month Short Term View• 3- 5 Year Horizon View

• As needed the team has been onsite to address issues in new or existing projects, solicit user input, ride alongs and solution design

Product DevelopmentInvolved in all Phases of Product Design & Development

• Birth of Concept• Market Validation• Human Factors (ID)• Features Definition• Quality Lab Testing • Alpha Programs: Field IT Trials and Validation• Beta Programs: Field User Trials and Forum Participation• Result = influenced architecture components for MC70

Access to Motorola Solution’s Lab• Application validation on released and unreleased HW• Validation that 3rd party vendor components work

- i.e. Printers, Voice solutions, GPS peripherals, SD cards

Services Engagement Global Master Service Agreement

• Terms & Conditions agreed to

Custom Service Level Agreements • Length and Level

Custom Ordering Process• Bundled Ordering

Repair Depots Manage • Device Spare pool, Image/OS Configuration, Testing and Loading

Battery Management Program• Test & Replace

Custom Billing on all Service Contracts • Frequency and Pro-Forma

Manage End of Sale Lifecycle Program• Replace & Destroy• Green Initiatives for Disposal

• Two Global Market leaders• Mutually beneficial relationship• Established processes and programs• World-Class Service and Support • Collaboration on Future Solutions• Cultures that revolve around innovation

Motorola National Medal of

Technology1999 & 2004

Summary

PepsiCo 2011 Partner of the Year -

Sustainability

PatentsPepsiCo over 1,500

Motorola over 10,000

Pepsi Beverages 2010 Supply Chain Innovation Award

THANK YOU…