Business Call Centre Premium Customer Administrator User Guide
PeoplogicaSkills Test Centre Administrator User Guide
Transcript of PeoplogicaSkills Test Centre Administrator User Guide
1 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
PeoplogicaSkills
Test Centre
Administrator
User Guide
2 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
INDEX
Section Page
Login 3
Dashboard 4
Changing Your Password 4
How to Set Up a New Test 5
How to Add Data Entry to a Test 7
To Set Up a New Test Where You Select Individual
Questions
10
Using Test Centre to Email a Test 11
Test Results 13
Reports 15
3 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
Login
1. To access Peoplogica Skills Test Administration Centre please click on www.PeoplogicaSkills.com.au
and click on ‘Client Log In’
2. Enter your user name and password.
Dashboard
4 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
Dashboard is the first page which appears. It includes the latest tests and scores as well as account and user
details.
Changing Your Password
1. If you want to change your password, click on “Account” on the top menu bar
2. Click on “Change Password”
3. Enter “Old Password, New Password & Repeat Password, then click on “Change”
How to Create a Multi-Subject Test
5 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
1. Click on New Test
2. Enter a Test Name
3. Scroll down to Option 2 – Generate a Multi-Subject Test
(This option is the most commonly used, Option 1 is used when you want to use an Off the Shelf,
Ready to use test which are not customisable. Option 2 allows you to create a customisable multi-
subject test. Option 3 allows you to create a customised typing and/or data entry test)
4. Select the total number of questions you want your test to include. (Generally for screening we
recommend a maximum of 36 questions – use the custom option if standard options do not satisfy your
requirements.)
6 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
5. Select the test subjects you require and the level of difficulty (for most screening tests leave as
beginner as it covers beginner to intermediate questions, advanced covers advanced to expert).
Depending on your company’s needs, the most common test subjects are:
a. MS Office Excel 2010 Simulation (AUS/NZ) (Simulation tests are a practical exam) b. MS Office Word 2010 Simulation (AUS/NZ) c. General Typing (5 minutes) (AUS/NZ) d. Data Entry (AUS/NZ)
***NOTE: All Typing and Data Entry subjects will be added in Step 9
6. Click on Generate Test and then Return to Test Centre
7. Find your test in the Test Centre and click on “Edit Test”.
7 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
8. Fill in this section, ensuring “Score Notification” is ticked and the nominated email address is entered,
“Show Result” if you want candidates to see their results at the end of the test, or after each question;
and a time limit if required.
9. To add Typing and Data Entry (skip to Step 15 if not required)
Place the cursor in “Select Subject”, type in the desired subject; in this case it will be Typing. A drop
down menu will appear with all the different types of typing subjects we offer. Select the desired one,
and then click “Pick Questions” on the right. (If it is a General Typing test, candidates are given a
paragraph to type out in a certain amount of time, select “General Typing (AUS/NZ)”).
8 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
10. This is where all of the different types of typing questions are sitting; the Difficulty is the amount of time
that is given. We generally recommend using a 5 minute typing question. To view the question, click on
the Magnifying glass under ‘View’.
11. Click on the box next to the desired questions, and then click ‘Add Selected Questions’.
12. The system will take you back to ‘Edit Test’; repeat the same process for Data Entry.
Most commonly used Data Entry Subjects:
- Typing 10 Data Entry (Numeric): Typing a series of numbers - Typing Contact Data Entry (Alphanumeric): Typing Addresses - Fill-In Form Typing (Alphanumeric): Typing details onto a form
9 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
13. Once all the desired subjects and questions have been added, click on ‘Save Test’, and ‘Return to Test
Centre’.
14. Refer to page 11 to email the test to candidates.
To Set Up a New Test with Individual Customised Questions
If you want to “create your own test” by selecting particular questions from each standard test, select Option 3.
1. Click on “New Test” on the top menu bar.
2. Enter the test name (e.g. ABC Company, Administration Role).
10 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
3. Go to Option 3 at the bottom of the page.
4. Click on “Select Questions” – this takes you to the “Edit Test” page.
5. “Show Result” – tick the box if you would like the candidate to receive their results. Generally you would
not be providing the results to the candidate at this stage of the process and would therefore leave it
blank.
6. “Score Notification” – tick the box and enter the email address/s. Multiple email addresses can be
entered using a comma.
7. “Automated Shuffle” – choose this option if desired.
8. “Test Limit” – use this option if you would like to impose a time limit (either per test or per question).
9. Move to the second half of the page to “Test Questions”.
10. Select the test subject within “Select Subject”.
11. Select “Pick Questions” icon/button, all available questions will be listed for your review.
12. Select all questions you would like to add to your test.
13. If you would like to add questions from other standard tests repeat steps 9 – 12.
14. When you have selected all of the test questions you require click on “Save Test”.
15. Click on “Return to Test Centre”.
Using Test Centre to Email a Test
1. Click on “Test Centre” to see all the created tests.
2. Click on the “Envelope” icon to send out the desired test.
11 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
3. A pop-up will open with 2 options, Unique and General. Select the option which suits your needs.
What is the difference between Unique and General?
A Unique link is only valid for one use; a General Link can be used my multiple candidates. It is also
recommended that you save General links for the most commonly used tests in a Word Dcoument for
quick and easy access to email out to candidates without having to constantly log into your account
and generate the links.
4. Copy the test link from “General” if you want to use a link within your own emails. A General link is
more efficient to send out in the one go rather than having to generate the Unique link each time.
12 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
Test Results
13 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
Test results will be emailed directly to the email address/s (nominated in the test set-up options) on completion
by the candidate. All test results will also be accessible via the “Dashboard” and “Test Centre”.
1. To access the most recent results, you can either select the test in ‘Latest Test’ on the left, or
select the candidate in ‘Latest Score Results’
2. To Access results via Test Centre, click the ‘Test Centre’ Tab, and find the desired test. And then
click on the number that appears in the ‘Scores’ column.
3. To view candidates’ results in further detail, click on ‘Details’ under Operations.
14 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
4. Click on ‘Results by Question’ in the yellow rectangle, and you will be able to see a further
breakdown.
Reports
15 Level 2, 52 Atchison Street ST LEONARDS NSW 2065
P: 02 9936 9000
F: 02 9936 9036
www.peoplogica.com
USER
GUIDE
For more information please contact us: T: + 61 2 9936 9000 F: + 61 2 9936 9036 E: [email protected] W: www.PeoplogicaSkills.com Level 15, 275 Alfred Street, North Sydney, NSW, 2060, Australia
For statistics and reports click on “Reports” in the top menu and select the reports you are interested in.