People Development
7
2011 Key Points Heading to Success 1.HQ Support 2.Education 3.People Development
Transcript of People Development
2011
Key Points Heading to Success
1.HQ Support
2.Education
3.People Development
2011
Upgraded operation is much more important than overtime work.
Product
Trade Program Staff Operation
PM SOM
The most plentiful resource is relationship with customers!
c
2011
Internal Training of Wow-Prime 王品服務訓練分享
“Treat customers like they’re the most important people in your life”
款待心中最重要的人
邀請王品主管來上課Invite the trainer of Wang Steak (Wow-Prime)
2011
Training Purpose
1. Build the word of mouth of MR execution. 2. Leverage relationship with clerks to boost PM sales contribution.
c
c
2011
Training Agenda
服務的基本態度 Attitude
認識客人 Customer Relationship Management
CRM (顧客管理技巧)
在地化 Localization
風俗習慣 週遭環境
攬客能力 Interaction Skills
接待技巧: 面笑、嘴甜、腰軟、手腳快、目色厲。
Contact skills: Smile, Pleasant Talk, Humble, Quick, Vision
服務的EQ EQ Control
小故事分享: 如何在高壓力的狀況之下，運用團隊合作與高EQ控制的技巧，來達成新竹北大店的創紀錄來客數。
個性化的服務 Characteristics Service
創造自我的口碑，再創品牌好口碑 Create Word of Mouth
c
2011
Brain Storming
Share conclusions
Team discussion
c
c c
2011
Ending
Trainer comments
Happy Ending
c
