TH

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“ACCORDING TO OUR DATA, IT’S AS TRUE FOR HUMANS AS FOR BEES: HOW WE COMMUNICATE TURNS OUT TO BE THE MOST IMPORTANT PREDICTOR OF TEAM SUCCESS, & AS IMPORTANT AS ALL OTHER FACTORS COMBINED, INCLUDING INTELLIGENCE, PERSONALITY, SKILL, & CONTENT OF DISCUSSIONS.”

Professor Alex ‘Sandy’ Pentland, MIT Media Lab

"IF YOU CAN'T MEASURE IT, YOU CAN'T MANAGE IT."

PEOPLE ANALYTICS DIVISIONS

vs.

WHY IS CHANGE SO HARD?

INTRODUCING THE SOCIOMETRIC BADGE

Infra-Red (IR) Transceiver

Accelerometer

Microphone

Bluetooth

Measuring Interactivity

88%

38%

79% 71%

Measuring Speech Artefacts

Collecting, Combining & Combing Digital Data

30◦9  AM 10  AM 11  AM 12  PM 1  PM 2  PM

KPIs

PRIVACY Company reports are aggregated

Individuals own their personal data

No content of conversations is recorded

‣ How much do the people you talk to talk to each other?

‣ How much do you bring outside ideas in?

‣ How equal is conversational turn taking? ‣ How able are you to read each other’s

social signals?

NEW TEAM METRICS?1. COHESION

2. EXPLORATION

3. COLLECTIVE

INTELLIGENCE

Individual

SocialStructural

MIT Sloan School of Mgt. 'Organisational Change Mgmt.

Approach of the Year 2009'

WHAT HAPPENS POST-DATA INSIGHT?

Although structural factors shape social norms, which shape individual behaviours, studies show the most reliable route to lasting change is create the right blend from all three

Environment Design

Org. Design

Process Design

Leadership Effectiveness

Team Devpt.

Collaborative Tech.

Indiv. Coaching

Indiv. Training

EASE O

F SC

ALA

BILIT

Y

ORGANISATIONAL IMPACT

Structural

Social

Individual

’BLEND’ THE 3 LEVELS FOR SUSTAINABLE CHANGE

WHAT ARE THE BENEFITS?

(Drawn from real case studies)

% C

hang

e

0

5

10

15

20

25

30

35

40

45

Company-wide Sales Attrition Divisional Productivity Organisational Profits Employee StressPre Post Pre Post Pre Post Pre Post Pre Post

TAO LEADERSHIP

Hi-tech, hi-touch, hi-impact… with a little swagger

Continue the conversation: connect@TaoLeadership.co.uk

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