INNOVATIVE NETWORK SOLUTIONSInnovative. Informative. Intelligent.

Process • Technology • Consulting

Customer Relationship Management“Breaking CRM Barriers and Building Strong Relationships”

• Small Disadvantaged Business

• Certified Virginia DMBE SWaM

• Certified Minority Owned Business – VMSDC

• GSA IT Schedule 70

• Metro Washington DC Headquarters

• Serving Government and Commercial Business

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Innovative Network Solutions (INS) is a technology and process services provider to both government and commercial entities. We drive customer value through efficiency, process improvements and technology. Using best of breed technologies and proven methodologies, INS works with clients to develop multi-faceted solutions integrating innovation, analytics and process improvements.

Domain Expertise in Technology, Call Center Business Process Outsourcing and

Supply Logistical Services

Technology Expertise in Collaboration/Knowledge Management,Customer

Relationship Management and Business Intelligence

In-depth People skills in the areas of SharePoint, Siebel, Avaya, Oracle, Microsoft

Web technologies and Business Intelligence

Technology and Process Services Provider

INSCore

Competencies

CustomerRelationshipManagement

IT Development &

Infrastructure

BusinessIntelligence

Supply Logistics &

Support Services

Call Center Design, installation & ManagementCRM Business Process AutomationSales Force AutomationSales Analytics

Collaboration/Knowledge ManagementDatabase Design & ManagementWEB Development ServicesCustom Programming Cloud Computing

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Enterprise Data ManagementData ModelingData warehousing and Data MartAnalyticsDashboardsETL and Data IntegrationReporting

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Procurement, Logistics and Supply ManagementScoping, SOW, and AnalysisQuality AssuranceProgram Management & Administrative Support

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CRM Services

Building Customer Loyalty and integrating customer acquisition and retention strategies are key components of a successful customer focused business. INS CRM Services focus on helping clients achieve customer value by implementing solutions that tie best prac-tices in the CRM industry with strong technical knowledge and experience. As a dedicated Oracle Partner, INS has been providing Oracle Siebel CRM and Analytical Solutions to public sector and private companies. INS Siebel Services focus on areas of customer acquisition, retention and revenue man-agement using Sales force automation techniques, call center and contact service center management for process improvement, partner management and driving customer intel-

Call Center –Technology & Process Automation •

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Call Center Help Desk Management • •

Call Center Consolidation •

Sales Force Automation and Sales Analytics •

IVR and Computer Telephony Integration •

Workflow Management •

INS Call Center solutions provide organizations an enterprise view of tracking and servicing all customers and their corresponding inquiries and requests irrespective of the medium of communica-tion.Our services include Customer management, central tracking, integrated media, metrics and SLA, workload management, and Standardized processes.

INS Helpdesk Management solutions provide organizations with the ability to track, respond and manage internal and external helpdesk requests/inquiries.Our Helpdesk Management services include Recording, Assigning, Tracking, Escalation, Workflow, Manage, Service, closure and Management reporting. INS supports call center consolidation initiatives by aligning technology and process. This helps in centralizing service, driving efficiency and reducing cost.

INS Sales, Service and Workflow management solutions provide organizations with the ability to define and manage sales & service delivery via effective workflow management and accountability

INS provides integration capabilities between a front end CRM application with a back end CTI/IVR system such as Avaya, Genesys etc.

INS Workflow management services include Customer management, sales management, Service management, Workload management, and defined workflow processes

44845 Falcon Place, Suite 109 Dulles, VA 20166 P: 703-230-9955 F: 703-230-9975 www.insfederal.com

Copyright 2011 - Innovative Network SolutionsAll Rights Reserved.

INSCRM

Capabilities

Value Proposition Capability Highlights Service Offerings

End to end Siebel CRM offerings covering fullspectrum of servicesCRM delivery strategy comprising of strongdomain CRM expertise, CRM best practices andtechnical integration National and local reachCRM CoE to delivery complex and complimentary services

Experienced and Certified mix of functional and technical project teamsEnd to End implementation services from CRM strategy definition to post production supportStrong alliance with Oracle with a Siebel PreSales, Demo and Delivery CapabilityStrong Project Management and well developed implementation and upgrade methodologies

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CRM Assessment and road map preparationBusiness Process ReengineeringSiebel CRM implementation and UpgradesupportSiebel application support and maintenanceSiebel analytics (OBIEE) and customerintelligenceIntegration, testing and validation

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INSCRM

Engagements

Xilinix

Siemens Medical Systems

PNC Bank

T-Mobile

A Large Semi-Conductor Company

Hitachi Data Systems

• Role: Implementation and post Production support for a global Siebel Rollout• Modules: Siebel sales and order management

A Global Wireless Company• Role: Implementation support for a partner portal implementation• Modules: Siebel partner relationship management

A large International Medical Supplier• Role: Business Analysis and functional implementation support• Modules: Siebel sales, call center and marketing