PCX Presentation 9- 29-2015
Transcript of PCX Presentation 9- 29-2015
BUSINESS PLAN PRESENTATION
ProCallXpertCall Center Services
Provide a comprehensive customer care solution service, by utilizing various languages, agents, and skill sets as neededMission
Services Telemarketing Sales & upselling Resolving customer complaints Answering customer questions Set appointments Take orders Back office services Customer satisfaction Market research First level help desk Database or mailing list information
Services Surveys
Statistical analysis Political surveys
First level help desk Database or mailing list information Seminar and conference invitations Soft collections Translation Many more
The importance of Contact Centers 57% of companies can relate improving customer experience
levels to revenue/profit growth 85% of organizations view customer service as a competitive
differentiator
The importance of Contact Centers
The PCX Advantage Agents’ cultural familiarity with US/Canada Proficiency in English, Spanish and French
3 most widely spoken language in North America Availability of different languages, agents, and skill sets Management team’s experience in the industry Wide network of international resources Competitive prices Fully trained, dedicated quality agents Full time and dedicated quality manager for every shift Professional on-time and accurate reports (talk time, call
disposition, call detailed, etc.) Lower call abandoned rate and lower average talk time
Competitive Edge
Top quality trained agents Omnichannel support Experience Quality of services Prices Nearshoring
Advantages of Nearshoring
Similar time zone Agile oriented development centers Lower turnover Cultural affinity
Higher value output and consulting Innovation and intuition Language skills Better relationships and collaboration Easier management Saves money
Management Team
Mr. Stanley Saturne Extensive Experience
Marketing Telemarketing Project management Call center agent Bell Canada Fido BMO Stingray
Interim supervisor Business Management scholar at HEC de Montreal Vanier College Graduate
Management Team
Mr. Randolph Obas Extensive Experience
Customer service Sales Project management Budgeting Project Oversight Bell Canada Air Canada CIBC
Studied Business Administrator at UQAM (Montreal)
Pricing
Multi-lingual pricing (English/Spanish/French) $10.50 - $11.50 per hour
Included: Dedicated program manager QA analysts (15 to 1 ratio) Supervisors (10 to 1 ratio) Telecommunication costs (US & Canada) All applicable taxes
Why PCX?
Experienced and professional management team Latest and most innovative technology Most affordable rates with superior service Nearshoring benefits Comprehensive quality control and data analysis reports