Cloud-based Collaboration Solutions for High-Performance Work

Teams and Customer Engagement

Company Profile

Summer 2010

Business partners

Customers & Prospects

The Problem: Effective Team-Work

Project teams& colleagues

But existing “solutions” fall far short…• Sharepoint: heavy-weight & hard to use• CRM: doesn’t actually touch customers!• E-mail & long “reply-all” chains are the norm• Out-of-sync attachments & in-box overload• High-overhead web-meetings

with major negative business impact:• Wasted time & lost productivity• Information overload; out-of-date data• Missed schedules• Mixed-bag results

Collaboration –with colleagues, customers & partners – is critical to success in today’s business climate:

PBworks is an innovative, cloud-based, proven solution

PBworks: Proven Collaboration Expertise

Deep experience delivering SaaS-based collaboration solutions that enables high-performance team work:

• 3M+ active users

• 1M+ total projects

• 50,000 businesses

• 100% SaaS-delivered

• 97%+ satisfaction

• Passionate user base

PBworks Collaboration Solution

ChangeNotification

Wiki-styleCollaboration

DocumentSharing

ContentSearch

RevisionTracking

ProjectManagement

MobileSupport

ActivityStreams

CRMIntegration

OnlineMeetings

SocialSoftware

Cloud-delivered software supports all key aspects of internal, partner, and customer collaboration:

Easiest to use

Fastest time-to-business impact

Ideal for “cross-boundary” teams

Anywhere / anytime

Lightweight & flexible

Fully integrated

CollaborationSolution

PBworks

PBworks DeliversReal, Concrete Business Impact

Ogilvy coordinates intercontinental teams and projects“Using Pbworks, we execute marketing programs simultaneously in New York, Paris, Singapore and Sao Paolo without relying on the black hole that is e-mail.”

FedEx is breaking down “work silos” across divisions“We’re driving collaboration and information flow across marketing departments in 4 regions and 6 operating companies”

Deloitte Digital transformed its strategic planning process“Because PBworks gave us transparency all the way through, we worked faster, involved a broader range of people, and we got better data.”

Royal Bank of Canada got “instant productivity” in a call center“We have a 40-person call center supporting the new applications; they jumped right in and started after just a minute or two of instructions.”

CMS Legal links 800 legal & tax pro’s across 54 European offices“We’re integrating legal & tax practice across 9 member firms and 28 jurisdictions.”

Bracewell, Guiliani slashed legal research time“On each search, the associate saves an average of 2 hours of research.”

Typical Use-Cases

KnowledgebaseCollect, organize & search best-practices, intellectual property & other knowledge

Social IntranetConnect your team with the people, information, and resources they need

Presales Extranet

Provide a shared environment for optimizing the sales process

Client Projects

Coordinate project execution & engage clients in creative collaboration

Internal Projects

Brainstorm, plan, organize, share, execute & monitor large & small projects

PBworksShared

Workspaces

PBworks for Customer Engagement

Beyond “CRM” to Collaborative CRM for B2B customers:

4. Teams plan, execute., share files, finish tasks for dozens of projects

5. Clients engage, participate, contribute, review & approve

6. Finalize & deliver work-product(s) via workspace

8. To automatically form a searchable knowledgebase, available to active projects

2. Share info & monitor access by sales prospects

7. Archive completed projects…

NewProspect

Workspace

NewProspect

Workspace

Opportunity

1. Create online workspace for the sales cycle

ActiveProject

Workspace

ActiveProject

Workspace

3. Close & convert to client project

ActiveProspect

Workspaces

ActiveProspect

Workspaces

CompletedProject

Workspace

CompletedProject

Workspace

ToClient

PBworks is Reliable & Secure

PBworks cloud-based collaboration service may be even more reliable and secure than your data center…

Reliability:• 99.9% proven reliability

for over 3 million users

• No scheduled downtime

• Triple-redundant storage and processing power

• Encrypted offsite backup for disaster recovery

• User-initiated on-demand data export

Security:• Fully secure

communications

• Guarded, video-monitored data center

• IP whitelisting/blacklisting

• Background checks on all employees

• Optional data encryption & forensic-level audit log

PBworks Delivers “Cloud” Benefits

Use PBworks through any web browser; it delivers all the key benefits of cloud-based (“SaaS”) software:

Anywhere, Any time

Easy for Customers

Continual Improvement

Online Support

Lower Cost

Service available anywhere & anytime there’s a web browser (including mobile)

No firewall or VPN hassles or training – just invite-in clients & get to work!!!

Constantly tested & enhanced; 2 regular updates per week with NO downtime

Online help & support personnel are just a single click away

Low-cost annual subscriptions; no hardware or software to buy or IT setup/admin costs

Busting Misconceptions about SaaS

On-premise SaaS with PBworks

SecurityDepends on systems & protections set up by IT

Ultra-secure facility + encryption + secure comms + user authentication & more

ScalabilityDepends on capacity planning; large “per server” increments

Supports over 1M workspaces & 3M users; start small, grow big in small increments

Reliability & Disaster Recov.

Choose between single point of failure or cost of redundancy; set up offsite backup solution

99.9% uptime; fully redundant systems, triple-redundant storage with encrypted offsite storage.

PerformanceDepends on server horsepower & peak-load usage

Worldwide page-load times < 1.5 sec; capacity for 3+ million user base

Time-to-SolutionHardware & software procurement, setup, custom programming & integration

Up and running in minutes; seamless progression from trial to deployment

TCOSoftware license + Hardware + IT personnel + data center operating costs

Single all-in cost, leveraging economies of scale across 1,000,000+ workspaces; per-user subscription model

Many perceived disadvantages of SaaS are actually advantages:

Summary

PBworks can deliver significant benefits for work-team and customer collaboration:

Increase customer satisfaction Cut project delivery times Improve quality of team results Reduce wasted time / do-more-with-less Break down silos

Professionals at 1,000’s of firms use it already.Get a free custom demo for your firm today…

www.pbworks.com

PBworksLeadership in Work-Team

and Customer Collaboration

Thank You!