Enabling More Effective

Client Engagement & Team Collaboration

Fall/Winter 2010

The Problem: Effective Team-Work

Wasted time

Poor decisions

Missed schedules

Client & employee frustration

Inferior work product

With serious business impact:

Collaboration critical for agencies & clients Project teams Partner agencies

Client engagement Functional areas

But existing tools are ineffective at best

• E-mail & long “reply-all” chains

• Out-of-sync attachments & in-box overload

• Hard to use IT-centric solutions (Sharepoint)

• Silo’ed, single-purpose tools

Consumer social nets are highly usable, but fraught with their own problems:

• Information overload

• Confidentiality & control

PBworks: Proven Collaboration Expertise

Deep experience delivering SaaS-based collaboration solutions that enable high-performance team work:

• 4M active users &1.3M+ total projects

• Focus in creative & professional services

• Used by leading agencies & clients

• Passionate user base

PBworks in Professional Services

Using cloud-based collaboration to transform team-work:

Project teams & colleagues

Knowledgebase

Research Project Archive

Leverage past work Save time & money

ResourcesProfiles Activity

Social Intranet

Break down silo’s Leverage skills

Concept Develop Approval

Mockup Develop ReviewApprove

ProjectManagement

Enhanced creativity Better coordination On-time delivery

Concept Develop Approval

Mockup Develop ReviewApprove

Client & PartnerCollaboration

Business partners

Clients & Prospects

Deeper engagement Client accountability Higher satisfaction

Using PBworks for Client Engagement

• Easy, up-to-date information delivery• Easy information retrieval (search)• Automatic revision mgmt & notification• Client engagement & collaboration• Client accountability (assigned tasks)• Client engagement monitoring• Meeting prep & management• Update via e-mail / mobile• Live chat / voice-conference / editing

ChangeNotification

Wiki-styleCollaborationDocument

Sharing

ContentSearch

RevisionTracking

ProjectManagement

MobileSupport

ActivityStreams

CRMIntegration

OnlineMeetings

SocialSoftware

InstantMessaging

Real-timeEditing

The PBworks Solution

Cloud-based work-team & client collaboration solutions that turbocharge high-value professional services work

Easiest to use

Fastest time-to-business impact

Ideal for “cross-boundary” teams

Anywhere / anytime

Lightweight & flexible

Fully integrated

PBworks

SharedWorkspaces