PAYTM Wallet

What is Paytm? Paytm is India’s largest mobile commerce platform. Paytm started by offering

mobile recharge and utility bill payments and today it offers a full marketplace

including e-commerce buying & selling, Mobile Wallet & Cashless Payments to

consumers on its mobile apps. We have over 100mn registered users. In a short

span of time Paytm has scaled to more than 60 Million orders per month.

Paytm is the consumer brand of India’s leading mobile internet company

One97 Communications. One97 investors include Ant Financial (AliPay), SAIF

Partners, Sapphire Venture and Silicon Valley Bank.

What is the Final Output that I am Expected to Achieve on this Project?

You are expected to Get a minimum of 20 Auto/Taxi Drivers

to Sign up for Paytm Cashless Payments & complete the

Onboarding Process for each one of them.

What are Specific Steps/ Tasks that I need to accomplish on this project?

Step 1:

Identify places in & around your locality where clusters of Auto Rickshaw/Taxi Drivers can be found. These areas usually include places like residential area gates, outside college campuses or Hostels, Marketplaces, CNG or Petrol Stations, etc.

Step 2:

Approach these Drivers with the proposal of partnering with paytm to receive cashless payments from their customers via Mobile Wallets. Make sure that they have a smartphone.

What are Specific Steps/ Tasks that I need to accomplish on this project?

Step 3: Once a Driver confirms his interest, Complete the Onboarding Process

using the following steps:

1. Fill out the KYC Form (Hard Copy) with their personal details.

2. Fill out the Online Onboarding Form with their Vehicle Details.

3. Apply the Paytm Merchandise (Stickers/ Dashboard Stands) on various places on their Auto/Taxi body (you will be given samples of how & where to display the merchandise at the time of project initiation)

4. Get them to Download the Paytm App and Train them on how to use it.

5. Take photos of the merchandise along with the Vehicle Number and Driver (you will be given samples photos at the time of project initiation)

6. Submit these Photos and Forms to the project manager as directed.

1. Sales Pitch

2. Product Demo

3. Install App & Do Demo

Transaction

4. Documents to be Filled

5. Documents to be collected & shared

with ops

6. Merchandising

7. Enrolment details to be shared with Project

Manager

7. Closure

Add-Money P2P P2B Recharge

KYC Form Enrollment Form

As per Standard Guidelines

ID Proof Address Proof Photograph

Onboarding Process / Cycle

Step 1:Approach Driver & Pitch Paytm

How to Approach the Driver?

Introduce Yourself:

• Hi, I’m from Paytm and I would like to talk to you about a very exciting opportunity

from Paytm. Can I talk to you for 5 minutes?

Ask Questions:• Before we start, may I ask you a few questions?

• Have you heard of Paytm before?

• Do you have a smartphone?

• Do you have Internet Connectivity on your phone?

• Have you used Paytm or any other Payment/ Transport Apps on your phone before?

• Are you associated with any other companies such as Jugnoo, Ola, Uber?

Introduce the Product:

• Paytm is India’s largest mobile e-commerce website, offering you hassle-free solution to

day-to-day recharge problems & brings to you the best payment experience every day.

• 135 million people use Paytm Wallet to make their day to day Payments such as

Recharges, Bill Payments, Grocery, Milk, Retail Shops, Petrol/ CNG, and much more.

• Paytm enables these services for its customers by partnering with these Sellers/

Merchants and getting them to sign up on Paytm Wallet to receive money from their

Customers.

• Similarly, Paytm is now looking to Enroll Autos & Taxis such that they too can take the

money from their customers using a Paytm wallet rather than having to rely on Cash

Payments all the time.

Benefits: Why Should the Driver Sign-Up with Paytm?

Get the exact payment amounts from Customers & avoid the hassle of taking or giving change -

“Chutta Nahi Hai? Paytm se kar do!”

Pay for 99% of your or your family members’ daily expenses such as Phone Recharges, Bill

Payments, CNG/ Petrol Filling, Parking Charges, Metro Card Recharge, Grocery, Food, etc. through

your Paytm Wallet.

Earn Cashbacks on almost everything that you pay for, through your Paytm Wallet.

Transfer Money to your near & dear ones, instantly, from anywhere in the country. You can either

send it to their Paytm Wallets or to their Bank Accounts!

Your Money remains safe at all times whether you are in a not-so-safe part of town, or if your lose

your phone. You also do not have to carry around a large amount of cash, hence safety.

or As a KYC User, you will be charged only 1.5% as Bank Transfer Charges whereas normal users

are charged 4% for every transfer.

Pay with Paytm!

Step 2:Provide Product Demo

Download Paytm App from Play store and Sign Up or Sign In

You can Sign up through any of the following details:

• Email ID

• Phone Number

• Facebook

• Google+

Explore the Paytm App

Step 2 – Enter Amount to be added and Press “Add Money

Step 3 - Select Card Type and Enter Card Details

Step 1 – Click on Add Money Option as shown below

Feature 1: “Add Money”

Step 1 – Select Pay or Send on the Home Screen

Step 2 – Enter Mobile No, Amount and Press Send

Step 1 – Click Paytm Code to Pay by scanning QR Code

Step 2 – Scan the QR Code to make payment

Feature 2: “Pay or Send Money” to Mobile (P2P)

Step 1 – Select Bank A/C Option

Step 2 - Fill the account Details and IFSC Code

Step 3 – Fill IFSC Code or Branch Detail

Feature 3: “Pay or Send Money” to Bank (P2B)

18

Paytm Wallet Limits

Additional Benefit

If the Driver Agrees to Sign Up….

Step 3: Install App on Driver’s Phone & Do Demo Transaction

Install Paytm on the Driver’s Phone

• Go to Google Play Store, Download and Install the Paytm App on the Driver’s Phone.

• Register him/ her using their Mobile Number and other relevant details.

• Once again, give them a Quick Training on how to use the App on their Phone.

Do a Demo Transaction

• Open the Paytm App on your Own Phone.

• Go to ‘Pay or Send’ Option.

• Enter the Driver’s Mobile Number.

• Transfer Rs. 1/- to the Driver’s Wallet.

• Note down the Transaction ID

• Shown the Driver how & where to check the amount received.

Step 4: Get Documents Filled

KYC Form (Hard Copy) On-Boarding Form (Online)

Important Forms to Get Filled

Step 5: Collect Document Proofs

Documents Proofs

Proof of Address Proof of Identity

Rent Agreement

registered by State Govt. Recent Telephone Bill Bank Account Statement Electricity Bill Aadhar Card Valid Passport Voter ID card Driving License

Valid Passport issued

by Govt. Of India Driving License PAN Card NREGA Job Card Aadhar Card Voter Id

KYC Documents

1. Collect Photocopies/ Take a Clear

Photo of Any 1 POA & Any 1 POI

enlisted the given Table.

2. Take a Passport Style Photo of the

Driver (in place of the Passport

Photo required in the KYC Form)

3. Make sure that the Details for the

same are also filled correctly in the

Hard Copy KYC Form as well as the

Online Transport Enrollment Form.

Step 6: Install Merchandise

Why Merchandising?

Merchandising In Auto - Collaterals to Use & How

Step 1:

Front Adhesive Stickers (Hindi & English)

• Paste 1 Front Adhesive Hindi Sticker & 1

Front Adhesive English Sticker on the Left &

Right Sides of the Auto’s Windshield – From

Inside – as shown in the Picture.

Merchandising In Auto - Collaterals to Use & How

Step 2: Back Adhesive Stickers (Hindi & English)

• Next, Paste 1 Back Adhesive Hindi Sticker & 1

Back Adhesive English Sticker on top of the Front

Adhesive Stickers such that People sitting inside

the Auto can also see the Stickers in front of them

– as shown in the Picture.

Merchandising In Auto - Collaterals to Use & How

Step 3: Vertical Back Adhesive Labels (English)

• Paste 1 Vertical Back Adhesive Labels on the

backside of the Back Seat of the Auto Driver – as

shown in the Picture (Though the Picture shows 2

stickers, paste only 1 in the Center)

• Write out the Mobile Number of the Auto Driver

very clearly on the Dotted Line given in the Label.

• This is to ensure that the Customer sitting inside

the Auto can see the Label & Number in front of

them and make the payment through their Paytm

Wallet very conveniently.

Merchandising In Taxi – Collaterals to Use & How

Step 1: Front Adhesive Stickers (English)

• Paste 1 Front Adhesive English Sticker from

inside the Back Window Glass.

• Select the Back Window on the side where the

details of the Taxi Owner & Vehicle are

mentioned – as shown in the Picture.

Merchandising In Taxi – Collaterals to Use & How

Step 2: Acrylic Dashboard Stand with Vertical

Back Adhesive Label (English)

• Take an Acrylic Stand and Paste 1 Vertical Label

on it.

• Then, write out the Mobile Number of the Taxi

Driver very clearly on the Sticker.

• Next remove the Adhesive Covering below the

Stand and Paste it firmly on the Taxi Dashboard –

as shown in the Picture.

Step 7: Share Enrollment Details with Project Manager

How to Record & Share Enrollment Details for Approvals: For Auto Rickshaws

Step 1:

• Take Photos of the Stickered

Parts of the Auto from Outside

& Inside - as shown in the

Pictures below.

• In this Step, therefore, you are

required to take a Total of 3

different photos as shown

Step 2:

Take a Complete Front View

Picture of the Auto along with the

Auto Driver standing beside his

vehicle & the Stickered Windshield

and Vehicle Number Plate clearly

visible.

How to Record & Share Enrollment Details for Approvals: For Auto Rickshaws

Step 3:

Take a Photo of the Filled & Signed Hard Copy KYC Form

Step 4:

Take photos of the POI & POA documents furnished by the Driver

Step 5:

Take a Passport Style Photo (Portrait type Photo) of the Driver.

Step 5:

Share all the Photos (Total 5) from Steps 1,2,3,4 with the Project Manager by uploading them

on a WhatsApp Group which you will be added to. (For each photo you upload, you will be

required to edit the Caption of the Photo according to a given format).

How to Record & Share Enrollment Details for Approvals: For Auto Rickshaws

How to Record & Share Enrollment Details for Approvals: For Taxis/ Cabs

Step 1:

• Take Photos of the Stickered

Parts of the Taxi from Outside &

Inside - as shown in the Pictures.

• In this Step, therefore, you are

required to take a Total of 2

different photos as shown.

Step 2: Take a Picture of the Taxi along with the Taxi Driver standing beside his vehicle & the Stickered Window and Vehicle Number Plate clearly visible.

Step 3: Take a Photo of the Filled & Signed Hard Copy KYC Form

Step 4:Take photos of the POI & POA documents furnished by the Driver

Step 5:Take a Passport Style Photo (Portrait type Photo) of the Driver.

Step 5:Share all the Photos (Total 5) from Steps 1,2,3,4 with the Project Manager by uploading them on a WhatsApp Group which you will be added to. (For each photo you upload, you will be required to edit the Caption of the Photo according to a given format).

How to Record & Share Enrollment Details for Approvals: For Taxis/ Cabs

39

The Complete Sign-Up Process: Stepwise Summary/ Checklist

Approach Vehicle

Do Sales Pitch

Give Product Demo

Install Paytm App of Driver’s Phone & Give Training

Do a Demo Transaction

Fill Online Enrolment Form

Fill KYC form & collect document proofs

Do vehicle merchandising

Take Photos and share with Project Manager

Frequently Asked

Questions

I do not own a Smartphone?• If the Driver does not own a smartphone, you should not go ahead with the sign up process.

What are the charges?• There are No Charges for signing up on Paytm’s Wallet System.

How safe is my Money?• Your Money remains safe in your Wallet at all time. You can only access it for Payments/

Transfer when you log in using your unique Username & Password.

What if My Mobile is Lost?• If you Mobile gets lost, you should immediately log in to your Paytm Wallet from another

device and Change the Password. This is in addition to the security already provided by Paytm wherein it asks you to verify your Transactions via OTPs every time.

Can I Change My Number?• Yes, you can change your Number & Email Id at any time. It will not affect your Paytm Wallet

Services/ Amount.

Do you have a helpline Number?

• Yes, you may contact our Customer Helpline Number - 0120 306 2244. You may

also go to this Link to look at responses to common queries related to Paytm

Wallets - https://paytm.com/care/paytmwallet/

What if transaction failed and my money gets stuck?

• This is a very rare scenario. However, in case it does happen the money is

returned to your Wallet within the next 24 hours.

Do I have to register Account details to send money to Bank A/Cs?

• No, Paytm does not save the Bank Account Details that you input. However, every

time you want to transfer money to a certain bank account, you will be required

to enter the required details again.

Thank You! &

Good Luck!