PAYING IN MONEY GUIDE

1 Copyright © Unizest 2018

Our Mission Statement

“UniZest is working to make your international student life in the UK easier and less

stressful. We make the boring (but important) financial stuff simple and

straightforward for you.”

Table of Contents

1. The Foreign Exchange (FX) transfer service 2

1.1. New FX Trade 2

1.2. Favourite Trades 8

1.3. Recurring FX Trades 8

1.4. Request Money feature 10

1.5. Register family members 11

2. Transferring GBP from an international account 13

3. Receiving funds from UK-based accounts 14

4. Aspire - to - Aspire transfers 14

5. Depositing cash into the Aspire account 16

6. Help and support 16

Contact Us

Phone: +44 (0)207 205 2500 Email: info@unizest.co.uk

Website: www.unizest.co.uk

2 Copyright © Unizest 2018

1. The Foreign Exchange (FX) transfer service

The integrated FX service is used to convert your home currency into GBP (Great British

Pounds) and deposit the funds into your Aspire account. We operate the FX service with our

Foreign Exchange partner - GCEN (Global Currency Exchange Network). There are no

hidden charges for using the service and the rates we offer are highly competitive.

1.1. New FX Trade

In order to be able to transfer funds from an international account to your Aspire account,

you will need to book an FX trade. Once you have booked the FX trade, you are given all the

details for the transfer including the IBAN & BIC / Swift code. The account will be at a

Santander bank and will be in the name of Global Currency Exchange Network (GCEN) –

our FX partners. Please note, each international currency will have its own IBAN and

BIC / Swift code.

Step by Step Guide

- Go to the ‘FX Transfer’ tab in your Aspire account:

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- Go to “New FX Trade”. You will be presented with the following window

where you need to select your international currency from the drop-down menu

called ‘Selling Currency’.

- You can enter the amount you would like to receive (in GBP) or the amount you

would like to transfer (in your own currency). Simply switch between the two

currencies by using the dropdown menu at the end of the ‘Amount’ box.

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- You then need to press “Get Quote” and this will show you a pop-up screen called

the ‘FX Trade Quote’. You can proceed without any obligation at this stage.

- You then need to select the payment method as either a bank transfer or a debit /

credit card payment. Please note that not all currencies currently have the bank

transfer option available.

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❖ Bank transfer

- If you select the bank transfer method, then you just need to confirm the trade

by first ticking the box which says “I agree to enter into a contract which requires me

to transfer the funds as indicated above. I understand that if I fail to do this then I

may be liable for any costs incurred”.

- A confirmation email for the trade you have just booked is then sent to your email

address, which includes the bank details of the account where you need to transfer

the funds and a reference number you will need to attach to the bank transfer.

- The trade will now be showing in the “Most Recent FX Trades” list. The “Bank

Details” button also shows you the details of the account where the funds need to be

transferred.

- A bank transfer takes on average 2-3 working days to clear into the Aspire account.

- IMPORTANT! The bank details are different for each currency you are

transferring. (e.g. If you transfer EUR, you will be given the bank details for the

EUR account. If you transfer USD, you will be given the bank details for the

USD account.)

- IMPORTANT! If you book a trade by mistake or you are unable to transfer the

funds from your international account for any reason, please cancel the trade

as soon as possible.

- IMPORTANT! If your funds are transferred by someone who does not share

your surname, then you will need to provide a photo ID for them (passport or

national ID card) and confirm the relationship with them. Once we have the

documents, you will not be asked again to provide the ID for the same person.

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❖ Debit / credit card payment

- This service has a

3.00% administration

fee of the amount you

intend to transfer.

- You will need to enter

the cardholder’s

name and select the

card type.

- Once the trade is confirmed, you will

be redirected to a different page where

you need to enter the card details as

shown in the image:

- Once confirmed and paid for, the trade will be showing in the “Most Recent FX

Trades” list.

- A confirmation email will be sent to you.

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Most of the card payments will clear in 3-4 working days into your Aspire account. However,

if your card is in a currency which is considered to be exotic, then the payment might take up

to 10 working days to clear.

IMPORTANT! An exotic currency is a currency which is normally traded at low

volumes.

Currencies which are not exotic are the following: AED, AUD, CAD, CHF, DKK, EUR, GBP,

HKD, JPY, NOK, NZD, SEK, SGD, USD.

Key things to remember when using the FX service:

o Always check all the details of the trade prior to confirming it;

o Please ensure you are ready to transfer the funds the same day as you book the

trade. If payment is not received within 3 working days then the trade will be

automatically cancelled unless evidence of the transfer is provided to UniZest.

o Always include the unique payment reference number with each transfer;

o When you book a trade it does constitute a contract and you may be liable for any

transactional losses if you fail to transfer the funds and the trade is cancelled

automatically;

o Please ensure that you transfer the funds in the currency that you have booked in

your trade;

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1.2. Favourite Trades

You can mark specific trades as favourites and these will appear in the Favourite Trades

section. You can then easily re-book these trades whenever you want with that day’s

exchange rate.

1.3. Recurring FX Trades

A recurring FX trade is one that you have scheduled to repeat on a monthly basis. You

choose the amount in your local currency or GBP and the payment method. Then, each

month, you will be provided with the exchange rate at that time and a payment reminder.

If you have a recurring trade set up and don't wish to proceed, then you need to cancel it as

soon as possible before the next due date.

Step by Step Guide

- Go to New Recurring FX Trade.

- Select your Selling currency (international currency) from the drop-down menu and

enter the amount you would like to transfer every month.

- Select the date of the month when you want your recurring FX trade to happen.

- Press Review Scheduled Plan.

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- Select the payment method (bank transfer or credit/debit card) and press Setup this

recurring trade now.

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- Once set up, the trade will be showing in the Recurring FX

Trades window as below.

- The recurring trades which are set up as bank transfers will be automatically booked

in the morning of the due date and will be listed in the Most Recent FX Trades

window. You will be notified by email the day before the recurring trade is due, so

you have enough time to arrange the transfer of funds.

- For the recurring trades set up as a debit / credit card payment, you will receive a

reminder on the scheduled day and you will need to log in to the Aspire account to

get that day’s exchange rate and complete the card payment.

IMPORTANT! The amount in GBP you receive every month will vary depending on the

exchange rate at the time of each transaction.

IMPORTANT! If you don’t wish to proceed with a recurring trade you have already set

up, please cancel it as soon as possible before the next due date.

1.4. Request Money feature

This feature allows you to request money from any of the approved family members /

relatives that you have registered in the Register Family section. All you have to do is

choose which family member / relative you want to send the request to and enter the amount

required in GBP. The request will be sent to them as an email.

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1.5. Register Family Members

You can offer family members / relatives integrated access to the FX service in your

Aspire account. They will be able to see your balance and all of the features of the FX

service, but will not have access to any other sections of your Aspire account.

The family members / relatives you decide to register will need to go through a simple online

application process where they need to provide their personal details, international address

and upload their ID document (passport or national ID card).

Step by Step Guide

- Fill in the registration form with the details of the family member you would like to

send an invitation to and confirm your relationship with them.

- Once you press Send Family Invite, an email with an activation code will be sent to

them.

- They will need to click on the Activation Code button in that email. This will redirect

them to the website where they need to enter their email address and the activation

code provided in the email as well as set up a password.

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- The password they set up has to have the following configuration:

o Minimum 8 Characters but no more than 16;

o At least 1 upper case letter;

o At least 1 lower case letter;

o At least 1 number;

o At least 1 special character from the following character set - @ ! $ & % ^ * ( )

- The email address and password will be their login details and once their application

is approved, they will be able to log in using the Login button on the website.

- Once the application is approved, the applicant will receive an email and they will be

able to login to the FX facility.

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2. Transferring GBP from an international account

The FX service also offers the possibility to transfer GBP from an account abroad into your

Aspire account the same way as you would transfer an international currency.

Step by Step Guide

- Go to the ‘FX Transfer’ tab in your Aspire account and click on ‘New FX Trade’.

Below the ‘Selling Currency’ box, you will see a tick box “I am transferring Pounds

Sterling (GBP) from an international bank account to my Aspire account”:

- On selecting this tick box, a message will be displayed on the screen to confirm

“There is a fee of £5 and 0.5% of the transfer amount for this service”. Enter the

amount you wish to receive in GBP and press Get Quote. The pop-up window shows

how much you will need to transfer in order to receive the amount you have

previously entered.

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- As in the case of a Foreign Exchange transfer, there are 2

payment methods – bank transfer or credit / debit card payment.

- Please refer to section 1.1. New FX Trade (pages 5 & 6 especially) for

instructions on how to complete the trade.

3. Receiving funds from UK-based accounts

If you would like to receive money from another UK bank account or have your wages,

scholarships or a loan paid into your Aspire account, you will need to provide the following

details to your employer or the company / person transferring the money:

Account Name:

Account Number:

Sort Code: 62-30-53

Bank Name: NatWest

Bank Address: Exchange Buildings, High Street, Skipton, BBD23 1JL

You can find these details in the Top-Up tab of your Aspire account. The Account Name will

be your name. The Account Number (8 digits) and Sort Code (6 digits) are also written on

the front of your Aspire Visa Debit card.

We will load payments into your account on the day we receive the funds within 2 hours of

receipt 24/7. You can set up standing orders to your account with the same details.

4. Aspire-to-Aspire transfers

You can send money to, and request money from, any other Aspire account user. Transfers

between Aspire account holders are free and instant!

The Send Money and Request Money features can be found under the My Account tab.

This service can be used to transfer money for a gift, or maybe an event that you and your

friends are organising - e.g. taxi/rail fares, meals, entertainment – to take advantage of any

group incentives or discounts.

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You can find your contacts by using their email address or their mobile number

with the ‘Search’ feature.

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5. Depositing cash into the Aspire account

You can deposit cash into your Aspire account using the PayPoint service. Enter your

postcode here so you can find the closest PayPoint location.

You can take your Aspire Visa Debit card and the cash to any PayPoint retailer. They will

swipe the card through their terminal and load it with the funds. You can load a minimum of

£10 and a maximum of £249.00 on one transaction. The cash will be in your account within

15 minutes. Please make sure that you keep the receipt for your deposit provided by

the retailer.

You can also download a top-up slip from your Aspire account if you do not have your Aspire

Visa Debit card. You will need to provide the slip together with the money and the funds will

be loaded into the account within 24 to 36 hours.

You can read more about PayPoint in the Top-Up tab of your Aspire account.

6. Help and Support

If your card is misplaced, lost or stolen:

o Sign in to your account and go to the ‘My Cards’ tab. Select the "BLOCK" option to

temporarily block your card if you have misplaced it or the "LOST" or "STOLEN"

option to permanently cancel it and order a new one.

o Or call our 24-hour support line for lost or stolen cards - 0333 202 3645. We

suggest you store this number in your mobile phone.

Frequently Asked Questions (FAQs):

o For an instant answer, you can check out our FAQs on the website or go to ‘Help’ tab

in your Aspire account.

Email:

o info@unizest.co.uk

o You can email us 24/7. We aim to respond to your emails within one working day.

Call our Customer Services team:

o (44) 0207 205 2500

o 9am - 5pm Monday to Friday excluding UK public holidays / 10am - 2pm

Saturdays

17 Copyright © Unizest 2018

Contact Us

Phone: +44 (0)207 205 2500

9am - 5pm Monday to Friday & 10am - 2pm Saturday

Email: info@unizest.co.uk

Website: www.unizest.co.uk