Paula Thompson 1 Artizan Pass, Piara Waters 6112

Telephone 0449554937 Email madpomcow@hotmail.com

Qualifications • Certificate III in Aviation (Ground Operations and Services) • ASIC card and have completed the dangerous goods assessments • Certificate in Microsoft Word • Various Sales awards • Restricted Electrical Licence

Key Performance Areas • Trained in ground handling and check in procedures of 8 different airline systems with in the international

airport • Strong sales and customer services background • Experience generating daily and monthly reports for all airlines • Experience in accounts and invoices for all the airlines • Excellence communication and interpersonal skills • Enthusiastic approach to work commitments • Professional presentation • Honest and dependable • Willing to learn and quick to pick up new skills • Friendly and outgoing with an ongoing loyalty to personal and professional goals • Happy disposition and welcoming personality

Key Attributes • Capable and confident, taking the initiative • An energetic and focused person • Honest, reliable and productive • An adaptable and versatile approach that quickly engenders a rapport with people from a diverse range of

backgrounds • Efficient hard worker • Ability to learn and take direction • Approachable • Work well in a team as well as working independently

Employment History Customer Services Officer, Dnata Airport Services – August 2008- Current Ground Handlers for 8 airlines

• Raising specials for incoming flights • Preparing correct documentation for incoming flights • Meeting Aircrafts • Docking aircrafts onto bridges • Attending to specials needs Passengers, Non English Speaking, Minors, Wheelchairs or Mentally

challenged people. • Liaising with Captains, Pilots, Cabin Crew, Customs and Quarantine • Queries with missing luggage and damaged reports • Creating MHB, DPR and Pilferage reports for Passengers • Managing general office duties • Answering customer enquires and complaints • Accounts • Invoicing • Liaising with airlines on a daily bases • Generating monthly reports for each airline • Liaising with repair centres for damaged • Searching WTR system for missing luggage

Piara Waters Painting Services - December 2009 – Current Painting and Decorating Company south of the river

• General Office duties • Preparing quotes • Invoicing • Ordering Materials • Preparing documents for accountant • Emailing customers queries, Quotes and Invoices • Banking • Meeting with clients to discuss any additional information/issues with contracts • Typing up variations and amending paperwork

Second in Charge Sales Assistant – Spirit Designer Clothing – 2000 – 2007 London

• Rosters • Sales • Meeting Targets • Stocktake • Banking and Cashing up • Merchandising • Emailing clients • Replenishing and ordering new stock • Buy at fashion houses in London • General cleaning and house duties

Electrical Technician on road, Coca – Cola Amatil - 1995 – 1999 • Serviced Vending Machines • Liaised with companies and shopping centres • Repaired and stocked Vending Machines • Stock control • Liaised with customer services • Responsible for work vehicle • Prepared documents for sales team • Raised appropriate paperwork • Removed vandalised venders • Changed lights in fridges • Warehouse control • Loading conveyor belts • Bottling and labelling

Forklift Driver and line control – AGC Australian Glass industries – 1993 - 1995 • Forklift driver • Lifting pallets from moving conveyor belts • Working the Pallet lift • QA for glass • Loading trucks with pallets of glass • Warehouse control • Gate keeping

Sales assistant – Just Jeans – 1990 – 1993

• Customer care • Sales • Cashing up • Stocktake • General House duties

References Linda Weston Passenger Services Manager – Dnata Airport Services 0401 135 086 Lisa Van Dyke Duty Manager / Training coordinator – Dnata Airport Services 0419 324 272