Patient safety accelerators – Evidence informed practice ... · Learning Zone Performance Zone s...
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3rd NHS Productivity Congress: Efficiency Plans Patient safety accelerators – Evidence informed practice from a Dutch case study Speakers: Vivian Heijnen - 70:20:10 Institute Charles Jennings - 70:20:10 Institute 1 st October 2019. Manchester
Transcript of Patient safety accelerators – Evidence informed practice ... · Learning Zone Performance Zone s...
3rd NHS Productivity Congress: Efficiency PlansPatient safety accelerators –Evidence informed practice from a Dutch case study
Speakers: Vivian Heijnen - 70:20:10 Institute
Charles Jennings - 70:20:10 Institute
1st October 2019. Manchester
70:20:10 Institute
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Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
Key points
‣ 70:20:10 Methodology – focus on improving performance and productivity
‣ Performance support‣ Case Study
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Not to be reproduced in any format without prior written permission.
The 70:20:10 MethodologyTM
• Achieve business results
• 5 roles• supporting high performance
© Arets, J., Jennings, C. & V.Heijnen. (2015). 70:20:10: towards 100% performance. London: 702010Institute press.
Not to be reproduced in any format without prior written permission.
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
70:20:10 Methodology Achieve business results
Identify• Change/improvement required
• Performance gap and people
• Critical tasks
• Influencing factors
Imagine• Design the best blend of solutions
• Develop solutions/engage a vendor
• Action plan for testing in practice
Implement• Test the solutions in practice
• Communications plan
• Monitor progress of the solutions
Impress• Measurement plan
• Collect data
• Analyse data and suggest improvements
Performance Support is only one of the many interventions to
support working and learning!
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
•C
om
pet
ency
Dev
elo
pm
ent
Performance ZoneLearning Zone
Org
anisatio
nal R
esults
Critical T
asks
Start
here
Social learning
(Business Focus)
Supporting working and learning
(eg Performance Support)
Working and learning at the speed of business:
Learning
SupportWorkplace
learning
Training/
eLearningSocial
Learning
Desired focus L&D/Quality Improvement/Safety/Lean etc
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
• Content © 2019 70:20:10 Alliance LLP. All rights reserved.• Not to be reproduced in any format without written permission.
Performance Support: your guide to Patient Safety
‘A tool to support critical tasks in the workplace around the moment of need,
with only as much contextual knowledge and information
as is needed to work more productively and safely,
and to the required standard of quality.’
Arets, J., Jennings, C. & V.Heijnen. (2015). 70:20:10: towards 100% performance. London: 702010Institute press.
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
Case study University Hospital MaastrichtIdentify• Improvement: number of mistakes w
dispensing and administering medicines
• Different critical tasks: scan wrist bands (administering), dispensing high risk medication
• Influencing factors: infrastructure needed attention (hand scanners, Wi-Fi, med prep rooms and procedures)
Imagine• Best blend of solutions: business improvement
infrastructure, team leads involved and supported, performance support, renewal procedure, nurses instruction
• Co-creation with experts, validation with nurses
Implement• Communications plan: together with
the hospital academy and team leads
• Monitor progress of the solutions: community of team leads, experts and ambassadors
Impress• We made use of current
measurement methods in the organisation (Qmentum, QI and Lean tools).
• Less training time. 40% Increase scanning wrist bands 40%.
Performance Support is only one of the many interventions to
support working and learning!
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Not to be reproduced in any format without prior written permission.
• Content © 2019 70:20:10 Alliance LLP. All rights reserved.• Not to be reproduced in any format without written permission.
Case study Maastricht UMC+ : Performance support
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Not to be reproduced in any format without prior written permission.
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Case study Maastricht UMC+: Performance support
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Not to be reproduced in any format without prior written permission.
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Performance support example
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Not to be reproduced in any format without prior written permission.
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Performance support example
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Not to be reproduced in any format without prior written permission.
Adopting This Approach with Performance SupportMake relevant knowledge available and improve productivity while cutting costs
The benefitsü Use it as part of daily work
ü It doesn’t cost extra timeü It reduces the need for formal training
ü It leads to fewer errorsü It’s simple: just enough information to do the job well
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Not to be reproduced in any format without prior written permission.
Performance support is a key resource to realisepatient safety besidesnecessary formal learningactivities. Let’s get started!702010institute.com
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
Content © 2019 70:20:10 Alliance LLP. All rights reserved.
Not to be reproduced in any format without prior written permission.
Contact DetailsWe would be delighted discuss how we might help you adress your specificchallenges. Please contact us.Email: [email protected]: +31 (0)43 356 1444
Case StudiesYou will find other healthcare case studies on our website.
Website: https://702010institute.com/702010-case-studies/
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