Patient Feedback Survey Report

CFEP UK Surveys, 1 Northleigh House, Thorverton Road, Exeter EX2 8HF 0845 5197493 enquiries@cfep.co.uk www.cfepsurveys.co.uk

Willington Medical Group

The Surgery Chapel Street

Willington Crook

County Durham DL15 0EQ

March 2015

Registered Address: CFEP UK Surveys Ltd, 6 Providence Court, Pynes Hill, Exeter, Devon EX2 5JL Company No 05781518 Company registered in England

March 2015 Dear Miss Steele, The report to follow outlines the feedback from your patient questionnaire. Your results have been illustrated in tables and graphs. As you have run this questionnaire for a number of years we have also shown previous year’s results for comparison. As for the current year, the total number of patient responses for each question option are illustrated; these figures are also displayed as a percentage of the total number of responses for the question. These percentage values will provide the most useful comparative information as the number of patients responding to the survey may vary from year to year. A sample questionnaire has been included for reference. We hope that these results provide you with useful insight into the running of your practice. Please contact the office on 0845 519 7493 if you require further information about your report. Yours sincerely

1 Northleigh House Thorverton Road

Matford Business Park Exeter

EX2 8HF

t 0845 519 7493 f 01392 824767

e enquiries@cfep.co.uk

w www.cfepsurveys.co.uk

Miss Julia Steele Willington Medical Group The Surgery Chapel Street Willington Crook County Durham DL15 0EQ

CFEP Surveys Reports Team

Patient Survey Report Number of patients providing feedback: 182

Q1. Are you aware that the practice has a Patient Participation Group?

Yes

No Don't know what this is Blank

Q1 Are you aware that the Practice has a Patient Participation Group? 48 75 53 6

48

75

53

6

31

74

46

5

60

78

48

5

0

10

20

30

40

50

60

70

80

90

Yes No Don't know what this is Blank

Q1 Are you aware that the Practice has a Patient Participation Group?

Q1 Previous responses (total 156) from survey completed 17/01/2014

Q1 Previous responses (total 191) from survey completed 07/03/2013

Q1 Previous responses (total 191) from survey completed 07/03/2013 60 78 48 5

Q1 Previous responses (total 156) from survey completed 17/01/2014 31 74 46 5

Patient Survey Report Number of patients providing feedback: 182

Yes

No Don't know what this is Blank

Q1 Are you aware that the Practice has a Patient Participation Group?

- PERCENTAGE OF RESPONSES* 26% 41% 29% 3%

20% 47% 29% 3%

31% 41% 25% 3%

*Percentages may not add up to 100% due to rounding

26%

41%

29%

3%

20%

47%

29%

3%

31%

41%

25%

3%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Yes No Don't know what this is. Blank

Q1. Are you aware that the practice has a Patient Participation Group? – PERCENTAGE OF RESPONSES*

Q1 Are you aware that the Practice has a Patient Participation Group? - PERCENTAGE OF RESPONSES*

Q1 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q1 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q1 Previous responses (total 156) from survey completed 17/01/2014

- PERCENTAGE OF RESPONSES*

Q1 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Patient Survey Report Number of patients providing feedback: 182

Q2. Are you aware that the practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening, for patients who work?

Yes

No Blank

111 67 4

111

67

4

96

60

0

122

65

4

0

20

40

60

80

100

120

140

Yes No Blank

Q2 Are you aware that the practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening, for patients who work?

Q2 Previous responses (total 191) from survey completed 07/03/2013 122 65 4

Q2 Previous responses (total 156) from survey completed 17/01/2014 96 60 0

Q2 Are you aware that the Practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening forpatients who work?Q2 Previous responses (total 156) from survey completed 17/01/2014Q2 Previous responses (total 191) from survey completed 07/03/2013

Patient Survey Report Number of patients providing feedback: 182

Yes

No Blank

61% 37% 2%

61%

37%

2%

62%

38%

0%

64%

34%

2%

0%

10%

20%

30%

40%

50%

60%

70%

Yes No Blank

Q2 Are you aware that the Practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening forpatients who work? - PERCENTAGE OF RESPONSES*

Q2 Are you aware that the practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening, for patients who work? –PERCENTAGE OF RESPONSES*

Q2 Are you aware that the practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening, for patients who work? - PERCENTAGE OF RESPONSES*

*Percentages may not add up to 100% due to rounding

- PERCENTAGE OF RESPONSES*

- PERCENTAGE OF RESPONSES*64% 34% 2%

Q2 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q2 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q2 Previous responses (total 156) from survey completed 17/01/2014 62% 38% 0%

Q2 Previous responses (total 191) from survey completed 07/03/2013

Patient Survey Report Number of patients providing feedback: 182

Q3. Are you aware of the practice website www.willingtonmedicalgroup.org.uk?

Yes

No

Don't have access to internet

Blank

Q3. Are you aware of the practice website www.willingtonmedicalgroup.org.uk?

111 43 21 7

111

43

21

7

78

49

25

4

89

67

26

9

0

20

40

60

80

100

120

Yes No Don't have access to internet Blank

Q3 Previous responses (total 191) from survey completed 07/03/2013 89 67 26 9

Q3 Are you aware of the Practice website www.willingtonmedicalgroup.org.uk?

Q3 Previous responses (total 156) from survey completed 17/01/2014

Q3 Previous responses (total 191) from survey completed 07/03/2013

Q3 Previous responses (total 156) from survey completed 17/01/2014 78 49 25 4

Patient Survey Report Number of patients providing feedback: 182

Yes

No

Don't have access to internet

Blank

Q3 Are you aware of the Practice website

www.willingtonmedicalgroup.org.uk ? - PERCENTAGE OF

RESPONSES*

61% 24% 12% 4%

50% 31% 16% 3%

47% 35% 14% 5%

*Percentages may not add up to 100% due to rounding

61%

24%

12%

4%

50%

31%

16%

3%

47%

35%

14%

5%

0%

10%

20%

30%

40%

50%

60%

70%

Yes No Don't have access to internet Blank

Q3. Are you aware of the practice website www.willingtonmedicalgroup.org.uk? – PERCENTAGE OF RESPONSES*

Q3 Are you aware of the Practice website www.willingtonmedicalgroup.org.uk ? - PERCENTAGE OF RESPONSES*

Q3 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q3 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q3 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q3 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Patient Survey Report Number of patients providing feedback: 182

Q4. Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions?

Yes

No

Don't have access to internet

Blank

Q4. Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions?

75 74 25 8

75 74

25

8

49

77

27

3

80 77

28

6

0

10

20

30

40

50

60

70

80

90

Yes No Don't have access to internet Blank

Q4 Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions?

Q4 Previous responses (total 156) from survey completed 17/01/2014

Q4 Previous responses (total 191) from survey completed 07/03/2013

Q4 Previous responses (total 156) from survey completed 17/01/2014 49 77 27 3

Q4 Previous responses (total 191) from survey completed 07/03/2013 80 77 28 6

Q4. Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions – PERCENTAGE OF RESPONSES*

Yes

No

Don't have access to internet

Blank

41% 41% 14% 4%

31% 49% 17% 2%

42% 40% 15% 3%

41% 41%

14%

4%

31%

49%

17%

2%

42% 40%

15%

3%

0%

10%

20%

30%

40%

50%

60%

Yes No Don't have access to internet Blank

Q4 Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions? – PERCENTAGE OF RESPONSES*

*Percentages may not add up to 100% due to rounding

Q4 Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions? - PERCENTAGE OF RESPONSES*

Q4 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q4 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q4 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q4 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Patient Survey Report Number of patients providing feedback: 182

Patient Survey Report Number of patients providing feedback: 182

Q5. The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail?

Yes

No

Don't have access to internet

Blank

Q5. The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail?

49 91 30 12

37 79 33 7

58 93 35 5

49

91

30

12

37

79

33

7

58

93

35

5

0

10

20

30

40

50

60

70

80

90

100

Yes No Don't have access to internet Blank

Q5 Previous responses (total 156) from survey completed

17/01/2014

Q5 Previous responses (total 191) from survey completed

07/03/2013

Q5 The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail?

Q5 Previous responses (total 156) from survey completed 17/01/2014

Q5 Previous responses (total 191) from survey completed 07/03/2013

Patient Survey Report Number of patients providing feedback: 182

Q5. The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail? – PERCENTAGE OF RESPONSES*

Yes

No

Don't have access to internet

Blank

Q5. The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail? – PERCENTAGE OF RESPONSES*

24% 51% 21% 4%

30% 49% 18% 3%

27%

50%

7%

24%

51%

21%

4%

30%

49%

18%

3%

0%

10%

20%

30%

40%

50%

60%

Yes No Don't have access to internet Blank

The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail? -PERCENTAGE OF RESPONSES*

27% 50% 16% 7%

16%

Q5 Previous responses ((total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q5 Previous responses (total 191) from survey completed 07/03/2013 - PERCENTAGE OF RESPONSES*

Q5 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

Q5 Previous responses (total 156) from survey completed 17/01/2014 - PERCENTAGE OF RESPONSES*

*Percentages may not add up to 100% due to rounding

«Copyright» «Version»

«Questionn

Yes No Don't know what this is

1 Are you aware that the Practice has a Patient Participation Group?

Yes No

2 Are you aware that the Practice offers extended hours appointments on a Monday and Wednesday morning and a Thursday evening for patients who work?

Yes No Don't have access to internet

3 Are you aware of the Practice website www.willingtonmedicalgroup.org.uk ?

Yes No Don't have access to internet

4 Are you aware of Emis Access, the online booking facility for appointments and ordering prescriptions?

Yes No Don't have access to internet

5 The practice produces a monthly newsletter to inform patients of the services we offer. Would you be interested in receiving this via e-mail?

If you answered yes to question 5 please leave your e-mail details at Reception.

Thank you for your time and assistance

Willington Medical Group

Patient Survey

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