Patient Experience: Communication Matters · Patient Experience: Communication Matters. Created...

1
*Analysis of the most recent eight years of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey from the Centers for Medicare & Medicaid Services (CMS). 443 hospitals received the 2017 Healthgrades Outstanding Patient Experience Award ™ , representing the top 15% of hospitals in the nation for patient experience “Nurses always communicated well” had the highest correlation to both ratings “Always quiet at night” had the lowest correlation to both ratings Healthgrades analyzed Patient Experience Surveys to identify the questions most closely associated with a top overall rating of 9 or 10 and a response of “Yes, I would recommend this hospital.” * Year over year for eight years, we found: VIEW THE LIST CLICK HERE TO congratulates the 2017 Outstanding Patient Experience Award recipients WHAT MAKES FOR A GOOD PATIENT EXPERIENCE Patient Experience: Communication Matters

Transcript of Patient Experience: Communication Matters · Patient Experience: Communication Matters. Created...

Page 1: Patient Experience: Communication Matters · Patient Experience: Communication Matters. Created Date: 4/3/2017 7:20:47 PM ...

*Analysis of the most recent eight years of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey from the Centers for Medicare & Medicaid Services (CMS).

443 hospitalsreceived the 2017 Healthgrades

Outstanding Patient Experience Award™,

representing the top 15% of hospitals

in the nation for patient experience

“Nurses always communicated well”had the highest correlation to both ratings

“Always quiet at night” had the lowest correlation to both ratings

Healthgrades analyzed Patient Experience Surveys to identify the

questions most closely associated with a top overall rating of 9 or

10 and a response of “Yes, I would recommend this hospital.”*

Year over year for eight years, we found:

VIEW THE LISTC L I C KH E R E TO

congratulates the 2017 Outstanding

Patient Experience Award recipients

WHAT MAKES FOR A GOOD PATIENT EXPERIENCE

Patient Experience: Communication Matters

https://www.healthgrades.com/quality/outstanding-patient-experience-award-recipients-2017

Your Voice Matters: Patient Experience with Primary Care ...wahealthalliance.org/.../2014/02/WHA-Patient-Experience-2014.pdf · Your Voice Matters: Patient Experience with Primary

Your Voice Matters: Patient Experience with Primary Care ...wahealthalliance.org/.../2014/02/WHA-Patient-Experience-2014.pdf · Your Voice Matters: Patient Experience with Primary

Communication A Problem-Solving Approach Kathryn Rentz … · Communication Matters: The Periodic Table of Visualization Methods 128 Communication Matters: Practicing Visual Ethics

Communication A Problem-Solving Approach Kathryn Rentz … · Communication Matters: The Periodic Table of Visualization Methods 128 Communication Matters: Practicing Visual Ethics

Doctor-Patient Communication

Doctor-Patient Communication

Standards-Based Radiology Quality Assessment for SCPSCCritical Results Communication Why It Matters • Effective communication of critical results is a TJC National Patient Safety

Standards-Based Radiology Quality Assessment for SCPSCCritical Results Communication Why It Matters • Effective communication of critical results is a TJC National Patient Safety

Patient Empowered Communication

Patient Empowered Communication

Patient Safety Matters

Patient Safety Matters

Doctor – patient communication

Doctor – patient communication

COMMUNICATION MATTERS · COMMUNICATION MATTERS Spring 2016 Volume 6 Issue 1 Department of Communication Studies at UNC Charlotte EZine

COMMUNICATION MATTERS · COMMUNICATION MATTERS Spring 2016 Volume 6 Issue 1 Department of Communication Studies at UNC Charlotte EZine

Patient Communication Guide

Patient Communication Guide

Patient-clinician communication

Patient-clinician communication

Convincing your Patient that Inflammation Matters FINAL ... · Convincing your Patient that Inflammation Matters ... Convincing your Patient that Inflammation Matters ... Angelo Pederiva,

Convincing your Patient that Inflammation Matters FINAL ... · Convincing your Patient that Inflammation Matters ... Convincing your Patient that Inflammation Matters ... Angelo Pederiva,

Patient Portals Promoting Patient Centeredness While Enhancing Communication

Patient Portals Promoting Patient Centeredness While Enhancing Communication

Patient Experience Matters · Matters To Me Patient Experience Matters Listening and Responding to: Easy Read Compliments Comments Concerns Complaints . 2 How to make a complaint

Patient Experience Matters · Matters To Me Patient Experience Matters Listening and Responding to: Easy Read Compliments Comments Concerns Complaints . 2 How to make a complaint

Topology Matters in Communication - ECCC

Topology Matters in Communication - ECCC

Communication Matters II

Communication Matters II

Communication Matters - CALL Scotland · Communication Matters Communication Matters (CM) is a UK national charitable organisation of members concerned with the needs of people who

Communication Matters - CALL Scotland · Communication Matters Communication Matters (CM) is a UK national charitable organisation of members concerned with the needs of people who

Communication Matters – Research Matters: an AAC Evidence Base April 2013.

Communication Matters – Research Matters: an AAC Evidence Base April 2013.

Communication of Audit Matters with Those Charged … Communication of Audit Matters with Those Charged with Governance • Introduction • Matters to be communicated • The communication

Communication of Audit Matters with Those Charged … Communication of Audit Matters with Those Charged with Governance • Introduction • Matters to be communicated • The communication

COMMUNICATION MATTERS

COMMUNICATION MATTERS

Communication Matters Ezine

Communication Matters Ezine