Patient Engagement: MD Insights
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Pathways to Patient Engagement: Insights from the Physician Community Tuesday November 19, 2013 #PatientEngagemen
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Pathways to Patient Engagement is a webinar series designed to foster collaboration and discussion between all involved in the healthcare process. During the first webinar we explored physician insights and found 40% of the primary care physicians surveyed were not participating in any patient engagement activities. Surprising for sure! Review the deck and to see the current 'state of the union' on patient engagement.
Transcript of Patient Engagement: MD Insights
Pathways to Patient Engagement:Insights from the Physician Community
Tuesday November 19, 2013
#PatientEngagement
Pathways to Patient Engagement is a webinar series designed to foster collaboration
and discussion between all involved in the healthcare process.
During the first webinar we explored physician insights, getting a current ‘state of the union’ on
patient engagement.
Read on to see what we found, you just might be surprised… we were.
Background
Understand the current ‘state of the union’ in terms of patient engagement
Highlight gaps and opportunities
Using the InCrowd platform, surveyed 300 US based primary care physicians
#PatientEngagement
Current State of Patient Engagement
61% of surveyed physicians participate in patient engagement activities
Practice website with educational information is leading patient engagement tool
Increased patient involvement in their care and health, cited as the major benefit
Time required to implement and execute was most common barrier
“A meaningful collaboration between patients and clinicians, working together to help the patient progress towards mutually agreed upon health goals”
#PatientEngagement
Do you currently participate in patient engagement activities?
#PatientEngagement
61%184 PCPs
39%116 PCPs
Do you currently participate in patient engagement activities? n = 300 PCPs
Yes
No
Almost 40% of PCPs stated they currently participate in NO patient engagement activities
Yes184 PCPs
No116 PCPs 51 PCPs
indicated they had
no idea what‘patient
engagement’meant
Do you currently participate in patient engagement activities? n = 300 PCPs
44% of those 116 non-active PCPs state they are not familiar with the term patient engagement
No idea what that is.
I can’t say I know what is meant by that moniker.
Don’t know what you mean. Satisfaction surveys? Educational sessions?
I have no idea what this means. Sounds like a silly buzzword.
I’m out of the loop here. I’m not sure what you arereferring to. Support groups? Diet groups?
Unsure what that is.
I don’t know what this would be.
#PatientEngagement
Which statement best defines the concept of patient engagement?
#PatientEngagement
Technology, mobile
applications and online
communities that provide
patients access to medical
information
Enhanced physician-patient communications,
both in person and via
technology
Secure communication tools that give
the patient easy access to
their medical information
A meaningful collaboration
between patients and
clinicians, working together
to help patient progress towards mutually agreed
upon health goals
Nothing more than a buzz word
for things we have been doing
for years
Other (please define)
18 / 300 PCPs 53 / 300 PCPs 13 / 300 PCPs 161 / 300 PCPs 48 / 300 PCPs 7/ 300 PCPs
6% 18% 4% 54% 16% 2%
8 / 116 PCPs 18 / 116 PCPs 3 / 116 PCPs 50 / 116 PCPs 31 / 116 PCPs 6 / 116 PCPs
7% 16% 3% 43% 27% 5%
Patient Engagement Statements
Which statement best defines the concept of patient engagement? n = 300 PCPs
Which of the following patient engagement activities and tools
do you currently offer?
#PatientEngagement
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered Non
Active PCPs
5
6
46
17
24
31
46
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered Non
Active PCPs
5
6
46
17
24
31
46
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered Non
Active PCPs
5
6
46
17
24
31
46
EHR
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered Non
Active PCPs
5
6
46
17
24
31
46
What do you see as the most significant benefits resulting from
patient engagement?
Please rank the options below from greatest potential benefit to lowest potential benefit.
#PatientEngagement
Benefits of Patient Engagement
Overall Ranking
PCPs Selected as #1 Benefit
Active PCPs Selected as #1 Benefit
Non Active PCPs Selected as #1 Benefit
Increased patient involvement in their care and health 4.0 80 49 31
Better patient adherence to their treatment plans 3.8 65 43 22
Improved communications with office and healthcare staff 3.6 44 22 22
Allows physicians to be proactive, planning around patient needs prior to appointment
3.4 31 25 6
Patients given easier access to their personal medical records 3.2 50 29 21
Minimized underuse or overuse of medical services resulting in reduced health care costs
3.0 30 16 14
What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
Benefits of Patient Engagement
Benefits of Patient Engagement
Overall Ranking
PCPs Selected as #1 Benefit
Active PCPs Selected as #1 Benefit
Non Active PCPs Selected as #1 Benefit
Increased patient involvement in their care and health 4.0 80 49 31
Better patient adherence to their treatment plans 3.8 65 43 22
Improved communications with office and healthcare staff 3.6 44 22 22
Allows physicians to be proactive, planning around patient needs prior to appointment
3.4 31 25 6
Patients given easier access to their personal medical records 3.2 50 29 21
Minimized underuse or overuse of medical services resulting in reduced health care costs
3.0 30 16 14
What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
Benefits of Patient Engagement
What do you consider to be the greatest potential barriers to
implementing a patient engagement program at your practice?
Please rank the options below from greatest potential barrier to lowest potential barrier.
#PatientEngagement
Barriers to Implementing Patient Engagement
Programs
OverallRanking
PCPs Selected as #1 Barrier
Active PCPs Selected as #1
Barrier
Non Active PCPs Selected as #1 Barrier
Time required to implement and execute
4.2 90 55 35
Cost required to implement and execute
4.2 74 46 28
Lack of patient interest in engagement
3.4 40 28 12
Positive results of engagement not worth the effort
3.1 39 23 16
Don’t have the technology/software needed for patient engagement
3.1 31 17 14
Unsure what to offer 2.9 26 15 11
What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
Barriers to Patient Engagement
Barriers to Implementing Patient Engagement
Programs
OverallRanking
PCPs Selected as #1 Barrier
Active PCPs Selected as #1
Barrier
Non Active PCPs Selected as #1 Barrier
Time required to implement and execute
4.2 90 55 35
Cost required to implement and execute
4.2 74 46 28
Lack of patient interest in engagement
3.4 40 28 12
Positive results of engagement not worth the effort
3.1 39 23 16
Don’t have the technology/software needed for patient engagement
3.1 31 17 14
Unsure what to offer 2.9 26 15 11
What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
Barriers to Patient Engagement
Gaps & Opportunities
No clear understanding of patient engagement
Broader list of patient engagement offerings
Uncertainty around activities and tools for patient engagement
– Technology, appropriate content, risks, benefits
A recording of the entire webinar is available on YouTube:http://www.youtube.com/watch?v=JTQPjCWHxSg
Interested in conducting similar research
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These healthcare professionals are pre-screened and have opted-in to answer questions in real time
