Patient and Families Following Medical Harm

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Patient and Families Following Medical Harm Health Care for All Webinar Linda Kenney March 12, 2014

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Patient and Families Following Medical Harm. Health Care for All Webinar Linda Kenney March 12, 2014. We all have stories…. Creation of MITSS. 2002 – Medically Induced Trauma Support Services (MITSS), Inc. Mission: - PowerPoint PPT Presentation

Transcript of Patient and Families Following Medical Harm

Page 1: Patient and Families Following Medical Harm

Patient and Families Following Medical Harm

Health Care for All WebinarLinda Kenney

March 12, 2014

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We all have stories…

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Creation of MITSS

2002 – Medically Induced Trauma Support Services (MITSS), Inc.

Mission:To Support Healing and Restore Hope to patients, families, and clinicians following adverse medical events.

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Working DefinitionMedically Induced Traumais an unexpected outcome that occurs during medical and/or surgical care that affects the emotional well being of the patient, family member, and/or clinician(s).

Adverse Event– Medical Error– Unanticipated Outcome– Known complications– Harm due to medical intervention

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Trauma

Trauma is a part of the human experience. The trauma response occurs when a person experiences or witnesses a sudden, terrible, and unexpected event which temporarily destroys his/her ability to cope.

Trauma is essentially a normal response to an abnormal or extreme event.

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Patient & Family Brochure

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• Transparent communication in real time• An apology or an acknowledgement• Organizational response to prevent

recurrence• Support (unique for each individual)

What Patients and Families Want Following Adverse Medical Events

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Patients and families may feel a mix of emotions following an adverse medical event, including:

• Sadness• Anger• Mistrust• Isolation• A desire to connect

with others

• Guilt• Shame• Fear • Grief/Loss• Grateful to survive• Ambivalence

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• Further medical follow-up as a result of event

• Chronic pain• Financial strain• Job loss/increased work stress• Child care/parenting burdens• Marital conflict• Death of a loved one

Multifaceted Consequences

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MITSS Patient/Family Group

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Early on….

• MITSS realized if hospital’s weren’t acknowledging these events, how were going to provide support.

• MITSS started to get more involved in what was called “Disclosure and Apology”

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MACRMI

• Involved early on• After the PFAC’s look at documents, we send

it out to the patients and families who have utilized MITSS services

• They see things through a specific lens

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www.mitsstools.org – Downloadable Items• Patient/Family Brochure• LEND Document• Common Reactions to Trauma• Self-care Tips• Child’s Reaction to Trauma

MITSS Resources & Contact Info.

Linda [email protected]

http://www.mitsstools.org/
mailto:[email protected]

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