Tawasul Telecom has been providing managed MPLS Services with 24/7 support and monitoring to AT&T since 2011 supporting AT&Ts presence in the Middle East & North Africa region.

As of 2003, AT&T is one of the four SWIFT recommended “Network Partners ” (NP) to provide MPLS services to SWIFT end-users.

Tawasul Telecom’s SWIFTconnect has been approved by AT&T as an extension to AT&T’s Enhanced VPN service, which is a highly resilient global MPLS service that is accredited by SWIFT.

AT&T and Tawasul Telecom have expanded the partnership, making Tawasul Telecom an authorized SWIFT EVPN Service reseller in Kuwait, Bahrain, Oman, Palestine, Libya, Jordan, Lebanon, and Egypt.

Accredited & Approved

What isTawasul SWIFTconnect?

Tawasul SWIFTconnect o�ers end-to-end SWIFT connectivity by being the sole interface to order and deliver all the required network service components for the SWIFT connectivity service.

Tawasul SWIFTconnect o�ers the local SWIFT community :

Through Tawasul Telecom’s in-country network nodes, the local SWIFT community gains access to 5 international AT&T – SWIFT Backbone Access Points (BAP's) located in: Zoeterwoude (NL), Zurich, Hong Kong, Manassas (US) and Culpeper (US).

Choice of a new & commercially competitive SWIFT connectivity o�ering in-country on a globally consistent network platform and MPLS based VPN service approved by AT&T as an extension of its EVPN service that is accredited by SWIFT.

Redundant international access to the SWIFTNet production environment via AT&T’s SWIFT-accredited Enhanced VPN service.

Multiple levels of diversity on international cable routes, local infrastructure and local communication media.

Application Awareness: via included Class Of Service (COS) to support applications that carry business data and transactional tra�c where packet delivery is critical.

Service Architecture

SWIFT builds on top of the carrier’s MPLS service an IP Sec tunnel network that secures the SWIFT messages. The IP Sec tunnel is established between end-user locations and the nearest BAP by means of a Juniper VPN device (Juniper SSG 5), which is connected to the Tawasul SWIFTconnect managed router. The IP Sec tunnel terminates in a Juniper Concentrator, located in the SWIFT BAP.

In case that the primary MPLS service fails, the Juniper device (not the router) automatically recovers the lost IPsec tunnel over a backup path which is either an internet connection or another network partner’s MPLS connection.

Tawasul Telecom’s SWIFTconnect solution is based on the following service elements:

Network Port o�ering international connectivity to the SWIFT International Datacenters via AT&T’s Enhanced VPN & Tawasul Telecom’s SWIFT connect networks

Local leased line between the SWIFT end-user’s location and the Tawasul Telecom in-country network node

Managed (Cisco) router at the SWIFT end-user’s location

SWIFT managedVP Boxes

SWIFT managedVP Boxes

SWIFT managedVP Boxes

SWIFT DATA CENTER

SWIFT DATA CENTER

SWIFT DATA CENTER

managedrouter

managedrouter

managedrouter

MPLSnetwork

MPLSnetwork

BACKUPvia

INTERNETorother NP

AT&T & TAWASUL TELECOM CONTRACTED, BILLED AND MANAGED

Alliance Connect

SILVERSWIFT has developed VPN box con�gurations that SWIFT end users can choose from to connect into SWIFT.

Alliance Connect Silver o�ers SWIFT connectivity through: a private connection to the nearest Tawasul Telecom POP as a primary channel and a public Internet connection as a back-up channel.

The primary private connection uses the Tawasul SWIFTconnect secure MPLS network to connect to SWIFT.

The Internet back-up is based on the public Internet. The Internet connection has to be provided by the customer (wiring, router). Customer may reuse an existing Internet connection to create a cost e�ective back-up path for Tawasul’s private connection.

The standard Alliance Connect Silver con�guration protects against a failure of the primary router, private connection or the VPN box through automatic fall-over to the Internet back-up channel. The VPN boxes are co-located and interconnected via a local Ethernet segment.

public internet

Customer Location

passive

active

SWIFTinternet backup connection

secure leased line

VPN

tawasul

managed

managedrouter

Boxes

customerLAN

network

SWIFTend user

responsibility

SWIFTresponsibility

SWIFT, AT&T and Tawasul Telecomresponsibility

private network

Alliance connect SILVER

*The public internet line and related equipment are excluded from SWIFT, AT&T & Tawasul Telecom responsibility.

Alliance Connect

GOLDAlliance Connect Gold o�ers connectivity to SWIFT through two private MPLS connections of the same speed. Tawasul Telecom provides 2 SWIFTconnect (private MPLS connections) terminating on redundant Tawasul in-country POPs and; ideally, using 2 di�erent last mile providers.

The Alliance Connect Gold con�guration protects against a failure of the primary router, access line and the VPN box through automatic fall-over to the second line. By leveraging the Tawasul Telecom international managed network, Alliance Connect Gold o�ers the highest resiliency and service level.

With Alliance Connect Gold it is possible to split types of tra�c (e.g.InterAct and FileAct tra�c from Browse tra�c) and to route it over the second link, e�ectively load sharing the tra�c on both links. The VPN boxes are co-located and interconnected via a local Ethernet segment.

Customer Location

passive

active

SWIFT

secure leased line

secure leased line

VPN

tawasul

managed

managedrouter

tawasulmanaged

router

Boxes

customerLAN

network

SWIFTend user

responsibility

SWIFTresponsibility

SWIFT, AT&T and Tawasul Telecomresponsibility

private network

Alliance connect GOLD

ALTERNATE OPTION

*The secure leased line and related managed router from the other network partner

network are excluded from SWIFT, AT&T & Tawasul Telecom responsibility.

Alliance Connect

GOLDAlternatively the SWIFT End User can buy one connection from Tawasul Telecom and the second connection from another SWIFT approved network partner, however this setup provides less diversity in the local access line network.

Other networkpartner network

Customer Location

passive

active

SWIFTsecure leased line

secure leased line

VPN

tawasul

managed

managedrouter

managedrouter

Boxes

customerLAN

network

SWIFTend user

responsibility

SWIFTresponsibility

SWIFT, AT&T and Tawasul Telecomresponsibility

private network

Alliance connect GOLD

Daily FIN Message Volumes

0 – 11,000

11,001 – 22,000

22,001 – 45,000

45,001 – 91,000

91,001 – 337,500

337,501 – 675,000

675,001+

IP Port Speeds

64 Kbps

128 Kbps

256 Kbps

512 Kbps

2 Mbps

4 Mbps

6 Mbps

SWIFTconnectNetwork Port Sizing

The below table represents the recommended bandwidth sizing based on daily FIN Message Volumes of the SWIFT End-User. It serves as a guide to select the appropriate bandwidth at the time of ordering.

SERVICE LEVELAgreement (SLA)

Metric

On site intervention

End to End Site Availability (Single connection)

Core International BackboneAvailablity to SWIFT EMEA DC's *

One-way Latency toSWIFT EMEA DC's *

Packet Delivery toSWIFT SWIFT EMEA DC's *

Value4 hours

(from noti�cation by AT&T)

95%

99.95%

200 ms

99.50%

The below Tawasul SWIFTconnect SLA is agreed between Tawasul Telecom, AT&T & SWIFT which guarantees the service performance as prescribed by SWIFT.

* SWIFT EMEA DC's are the SWIFT Data Centers in the Netherlands and Switzerland

SLA values are subject to a customer site survey

OPERATIONALsupport and reportingIn order to maintain strict quality control, in case of an operational issue of any kind with the Alliance Connect service, SWIFT, AT&T and Tawasul Telecom have agreed that the SWIFT end-user will log all such trouble tickets with the regional SWIFT Customer Service Centres.

Reactive: Upon logging of a call, SWIFT will analyse the fault. In case of a network related issue, SWIFT will open a trouble ticket with AT&T who in turn will open a ticket with Tawasul Telecom.

Proactive: Upon identifying a suspect problem in the network , Tawasul Telecom will notify AT&T and open a trouble-ticket and AT&T will in-turn notify SWIFT to track and resolve.

SWIFT will follow-up with AT&T and AT&T will follow up with Tawasul Telecom towards resolution while SWIFT remains the SWIFT end-user’s operational single point of contact.

As per SWIFT guidelines, Tawasul Telecom & AT&T will provide SWIFT with detailed monthly incident & performance reports.

Customer Service Center

EMEA

Asia Paci�c

Americas

Telephone

+ 31 71 5822 822

+ 852 2852 8778

+ 1 540 825 6056

Email

support@swift.com

support@swift.com

support@swift.com

BENEFITS

Choice of a new & commercially competitive SWIFT connectivity o�ering in-country.

Local Contracting, Billing & Support in-country.

Choice of in-country currency for billing.

Choice of local in-country ISP for local access.

Reliability: Network is multi-homed & fully redundant.

Resiliency: Route diversity over terrestrial and sub-marine cable systems with no single point of failure.

Security: A strictly separate, dedicated channel for each customer o�ers maximum data security.

Application Awareness: via included Class Of Service (COS)

Tel.: +965 1870011

www.tawasultele.com