Partnering with Home Health to Improve Quality and Patient … · 2019-12-16 · Integrated Care...
Transcript of Partnering with Home Health to Improve Quality and Patient … · 2019-12-16 · Integrated Care...
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Bringing it Home with the PCMH:
Partnering with Home Health to Improve Quality
and Patient Outcomes
September 16, 2013
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About the Alliance • 501(c)(3) non-profit research foundation
• Mission: To support research and education on the value home health care can offer to patients and the U.S. health care system. Working with researchers, key experts and thought leaders, and providers across the spectrum of care, we strive to foster solutions that will improve health care in America.
• www.ahhqi.org
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Today’s Speakers: Dr. Steven Landers
Steven H. Landers, MD, MPH President, Chief Executive Officer VNA Health Group [email protected] Steven H. Landers, MD, MPH serves as the President and Chief Executive Officer of VNA Health Group, New Jersey’s largest non-profit visiting nursing organization. Prior to his role at VNA Health Group, Dr. Landers directed home and community-based care services at the Cleveland Clinic as the Director of the Center for Home Care and Community Rehabilitation.
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Today’s Speakers: Beth Hennessey Beth Hennessey, RN, BSN, MSN Executive Director, Integrated Care Sutter Care at Home [email protected] Beth is the Executive Director at Sutter Center for Integrated Care. She leads the strategic planning and development of innovative care delivery approaches for sustainable, high quality, patient-centered care. Prior to joining Sutter, Beth and her colleagues developed the Home-Based Chronic Care Model™, which received national awards for excellence from the National Association of Homecare and Hospice (NAHC) and Modern Healthcare. Under her leadership the Home-Based Chronic Care Model evolved into the Integrated Care Model (ICM).
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Today’s Speakers: Paula Suter Paula Suter, RN, BSN, MA Director, Chronic Care Management Sutter Care at Home [email protected] Paula is the Clinical Director of Integrated Care Management (ICM) at the Sutter Center for Integrated Care. She has over 30 years of healthcare clinical and leadership experience across care settings including home care, acute care, intensive care, cardiac rehab, education, and research. Prior to joining Sutter, Paula co-developed the Home-Based Chronic Care Model™, which received national excellence awards from the National Association of Homecare and Hospice and Modern Healthcare.
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The Challenge at Hand
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“Secret Weapons of Home Care • Enhanced View of Patient and
Caregivers
• Breaks Down Barriers to Care
• Strengthened Relationships
• Can Avoid Hazards
• Can Cost Less
• Often Desired More
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Healthy at Home: Never More Relevant
Aging Chronic Illness
Finances & Policy
Technology Consumerism
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Patient Centered Medical Homes • Mindful clinician-patient communication
• Whole-person care
• Care is coordinated and/or integrated
• Quality and safety
• Enhanced access to care
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Can’t Forget Those In the Shadows…
• Frail Elders & Disabled Persons
• Patients With Activity Limitations/Cognitive Impairment
• Transitioning Home From Complicated Hospitalizations & Nursing Facility Admissions
• Multiple Chronic Conditions/Frequent Fliers
• Mentally Ill
“Too Much Medical, Not Enough Home”
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Demographics
0
10
20
30
40
50
60
70
80
90
2010 2020 2030 2040 2050
40.2
54.8
72.1 81.2
88.5
5.8 6.6 8.7 14.2
19
U.S. Pop Age 65+ (millions)
U.S. Pop Age 85+ (millions)
Administration on Aging / U.S. Census Bureau
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The Whole Country is Boca
0
5
10
15
20
25
2010 2020 2030 2040 2050
13
16.1
19.3 20 20.2
1.9 1.9 2.3 3.5 4.3
% U.S. Pop Age 65+ (millions)
% U.S. Pop Age 85+ (millions)
Administra5on on Aging / U.S. Census Bureau
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Ponce De Leon is Still Looking…
0
5
10
15
20
2010 2020 2030 2040
19.7 18.7
19.1 19.6
8.4 6.9 7.4
8.5
% U.S. Pop 65+ with 1-2 ADL/IADL Limitation
% U.S. Pop 65+ with 3+ ADL/IADL Limitation
Urban Institute
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$1,000 $2,360
$4,123 $5,666
$7,049
$10,679
$3,083
$5,869
$8,047
$11,690
$14,121
$16,764
$0
$3,000
$6,000
$9,000
$12,000
$15,000
$18,000
0 1 2 3 4 5+
Number of Chronic Conditions
No limitations
'
Spending Often Doubles for People With Chronic Illnesses and Activity Limitations
Where Does Money Go?
Johns Hopkins/ RWJ 2010 (G Anderson)
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0 Chronic conditions
1%
1 Chronic condition
3%
2 Chronic conditions
6% 3 Chronic conditions
10%
4 Chronic conditions
9%
5+ Chronic conditions
79%
Lots of Suffering and Spending
Percentage of Medicare
Expenditures
Johns Hopkins/ RWJ 2010 (G Anderson)
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Home Health as a Valued Partner in
Meeting PCMH Milestones
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Home Health: Improving Quality & Patient Experience
CLINICAL
OASIS (Clinical, Functional, & Service Measures)
Rehospitalization Rates
Transitions of Care
FINANCIAL
Productivity/ Efficiency
ICD 9/ ICD 10 Accuracy
REGULATORY/ SAFETY
Face 2 Face
RAC/Probe Audits
Regulatory Surveys
SATISFACTION
HHCAPS Survey
Patient Engagement
Employee Engagement
INFORMATION SYSTEMS
EMR & PHR
Dashboard Communication
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Fee For Service Value Based Population Reimbursement
living in two worlds at the same time is challenging
Bottom Line: Must define and continuously improve care delivery to achieve better health, better care, lower costs for today and for the future.
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Improving Quality & Patient Outcomes
By Howard K. Koh, Cindy Brach, Linda M. Harris, and Michael L. Parchman
ANALYSIS & COMMENTARY
A Proposed ‘Health Literate CareModel’ Would Constitute ASystems Approach To ImprovingPatients’ Engagement In Care
ABSTRACT Improving health outcomes relies on patients’ full engagementin prevention, decision-making, and self-management activities. Healthliteracy, or people’s ability to obtain, process, communicate, andunderstand basic health information and services, is essential to thoseactions. Yet relatively few Americans are proficient in understanding andacting on available health information. We propose a Health Literate CareModel that would weave health literacy strategies into the widely adoptedCare Model (formerly known as the Chronic Care Model). Our model callsfor first approaching all patients with the assumption that they are atrisk of not understanding their health conditions or how to deal withthem, and then subsequently confirming and ensuring patients’understanding. For health care organizations adopting our model, healthliteracy would then become an organizational value infused into allaspects of planning and operations, including self-management support,delivery system design, shared decision-making support, clinicalinformation systems to track and plan patient care, and helping patientsaccess community resources. We also propose a measurement frameworkto track the impact of the new Health Literate Care Model on patientoutcomes and quality of care.
Patient engagement in health carehas been termed the “blockbusterdrug of the century,” with the po-tential to transform the practice ofmedicine.1 As noted in the Afford-
able Care Act, however, engaging patients intheir own health care fundamentally relies onhealth literacy—that is, their ability to obtain,process, communicate, and understand basichealth information and services. Unfortu-nately, relatively few people are proficient inunderstanding and acting on available healthinformation to fully engage in their own care.2
Incorporating health literacy themes and toolsinto the widely adopted Care Model (formerly
known as the Chronic Care Model) can encour-age engagement among health care staff andpatients, as well as the families and caretakerswho support patients’ prevention, decision-making, and self-management activities. TheCareModel, called the Chronic CareModel whenit was first proposed in 1996 by Edward Wagnerand coauthors, represents an evidence-basedframework that could promote the delivery ofsafe, effective, and collaborative care to pa-tients.3 Over time, the Chronic Care Model wasexpanded to explicitly encompass high-qualitycare such as patient-centeredness and time-liness—as well as preventive care. As a result,it is now simply called the Care Model.4,5
doi: 10.1377/hlthaff.2012.1205HEALTH AFFAIRS 32,NO. 2 (2013): 357–367©2013 Project HOPE—The People-to-People HealthFoundation, Inc.
Howard K. Koh is theassistant secretary for healthat the Department of Healthand Human Services, inWashington, D.C.
Cindy Brach is a senior healthpolicy researcher at theAgency for HealthcareResearch and Quality, inRockville, Maryland.
Linda M. Harris ([email protected]) is senior healthcommunication and e-healthadviser to the deputyassistant secretary for health,Department of Health andHuman Services.
Michael L. Parchman isdirector of the MacCollCenter for HealthcareInnovation, Group HealthResearch Institute, in Seattle,Washington.
February 2013 32:2 Health Affairs 357
New Models
by JENNIFER PEARCE on March 6, 2013Health Affairs by content.healthaffairs.orgDownloaded from
Applying Wagner’s Care Model in Home Care Delivery Redesign
Incorpora5ng Health Literate Care with Wagner’s Model
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Our Experience: Home Health Care Providers “Army at the Ready”
Ontario
4600 Providers 46 States 1 Canadian Province
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Alignment of Efforts PCMH Milestones
1) Care mgt for high risk pts: Job Description of care manager
2) Improve patient experience Patient Engagement 3) Care Coordination Transitions
Meaningful data exchange
Home Health Services Core competencies for care manager Utilize universal health literacy principles for all written and verbal communication Key transitions best practices Provider data exchange Patient data exchange
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Ability to identify/address patient barriers
Communication skills & facilitation of behavior
change
Patient-activated adult education and
health literacy
Expert in care coordination- facilitates
effective transitions
Care Manager Competencies
Knowledge of current evidence-based guidelines
Patient Engagement/
Therapeutic Partnerships
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Patient Engagement: Getting Out of Our Comfort Zone
Where we tend to focus: 1. Adherence to
clinical guidelines 2. Patient education 3. Directing
Where new focus is needed: 1. Using behavior
change interventions 2. Building patient
confidence 3. Guiding
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Stoplight Form With A “Person-Centered” Universal Precaution Approach Applied
• First person
• Patient assessment drives navigation : design has the person “say and do”
• Font, layout, graphics consistent with health literacy and plain language principles
• Supports patient and caregiver engagement
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Patient Engagement in Care
Write SMART goal here
Choose options here
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Clear Information Increases Patient Engagement And Empowerment
Information about one’s health leads to greater patient empowerment and engagement; these, in turn, predict a desire for more health-related information. Source: Empowerment and engagement among low-income Californians: Enhancing patient-centered care. 2012 Blue Shield of California Foundation Survey. September 2012
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Care Transi5ons Across Providers, SeXngs, and Time
HOSPITALS • Hospitalists • Inpatient palliative care • Case managers • Discharge planners • Emergency Dept.
PHYSICIAN OFFICES • Primary Care • Specialists
HOME-‐BASED SERVICES
• Home Health Interdisciplinary Team • Hospice Interdisciplinary Team • Advanced Illness Management
Interdisciplinary team
TELEMANAGEMENT SERVICES
OUTPATIENT SERVICES • Wound Clinic • Chemo/Radia9on • Surgery Centers
a
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Common Transition Best Practices Home Health Competencies
Coleman Naylor Home Health
Med Mgt Med Mgt Med Mgt Red flags Red flags Red flags
Follow up with MD
Follow up with MD
Follow up with MD
1. Personal Health Record / EMR/ Telemangement 2. Tools & support for pt/family to take an active role
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Meaningful Data Exchange Across Providers , Settings, and Time
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• Case Conferences
• Transitions of Care Notes
• New or change order requests of MD
• EMR Documentation
• Personal Health Record
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Value of SBAR for Patients
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Alignment of Efforts PCMH Milestones
4. Providing care management for high risk patients
5. Improve patient shared
decision making capacity
6. Use of data to drive care
improvements
Home Health Services
4. -Thorough Medication reconciliation and drug-drug, drug allergy assessment
-Early identification of risk -Interventions to mitigate risk
5. -Shared action plans - Access to remote monitoring data 6. -Reports to align goals across the
continuum -Dashboard data
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Providing care management for high risk patients
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Medicare COP Medication Reconciliation
484.55(c): Standard: Drug regimen review
“The comprehensive assessment must include a review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy.”
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Required Assessments Fall Risk Screening
Multifactorial Assessment • Medication Review • Visual Acuity Testing • Gait and Balance
Assessment • Physical Assessment/
Functional Assessment • Fall History • Assessment of Fear of
Falling
Depression Screening
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Expanded Skill Sets – Identification of Common Barriers in Our Population
Barrier identification in the hospital and in the home • Limited literacy
• Personal assessment of health (additional evidence that patient may have limited literacy/ low self confidence)
• Support system/ Financial constraints
• Possible depression
• Complex medication regimen
• Cognitive impairments
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Identification of “at risk” patients Medication Management Risk Assessment Tool
Medication Regimen
• Number of medications, route, daily dose adjustments, high alert meds
Patient Behaviors
• Hoards d/cd meds, uses multiple pharmacies, shares meds with others, hx of non-adherence
Cognitive/ Physical barriers
• Cognitive deficits, limited literacy • Low vision, swallowing difficulty, fall risk
High- Moderate-Low Risk
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A Focus on Medication Management
• Assess for risk specific for med management
• Conduct targeted visit during first week for medication instruction/interventions
• Cues placed in EMR re: open-ended questions
• Patient medication lists that meet health literacy standards
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Improve patient shared decision making capacity
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Provider skills to enhance patient motivation and confidence-building
• Active listening • Assessing skill and confidence • Eliciting change talk and supporting change • Providing evidence and options for shared
decision making conversations • Structured goal setting including problem
solving
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Facilitating Choice in Daily Decisions Related to Health Behaviors
“These are some things you can do to help you achieve your long term goal. What would you like to work on?”
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Building Self-Confidence (or Self-Efficacy) Through Goal Setting
1. Through social persuasion – having someone that believes they can do it – offer hope
2. Through providing mastery experiences The most important method for improving a
person’s sense of self-efficacy is to allow opportunities for experiencing success by achieving goals
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Goal Setting is Structured to Improve Patient Confidence with Condition Management
Iden9fica9on of person-‐centered goal
Choices reviewed and SMART goal developed which 9es condi9on management with
pa9ent personal goal
SMART goal structured for greatest poten9al
for success
42
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Patient-Centered Goal Front and Center
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Improving Patient Shared Decision Making with Remote Monitoring
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Use of data to drive care improvements
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Use of Data to Guide Care Improvement: Benchmark Reports
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Client Progress Summary
Report Projected During
Multidisciplinary Case Conference
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Home Health of the Future
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Home Care Models
• Home Health • Custodial Care • Medical House Calls • Hospital at Home • Palliative, Hospice and Advanced Illness Models
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Technology
• Inside Models and Stand Alone • Fills “White Space” • Substitutes for Marginal Visits • Enhances Point of Care • Improves Patient Experience,
Caregiver Experience, and Access
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Discussion
Thank You!
Teresa L. Lee, J.D., M.P.H. Executive Director
[email protected] www.ahhqi.org