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Fusion CRM: The New Standard for managing Customer Relationship

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The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

Safe Harbor Statement

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Agenda

• Trends in CRM and Oracle’s Vision

• Key Principles of Fusion Applications

• Fusion CRM at first glance – main solution capabilities

• Meet Fusion CRM – short demonstration

• Partner Business - Why should you care?

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Evolution of Applications

Mainframes Client-Server Web 2.0Web 1.0

Time Sharing On Premise Cloud Based

1980s 1990s 2000s 2010s

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Evolution of Customer Relationship Management CRM Fusion is here

1990s 2000s 2010s

Transact Analyze Empower

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Agenda

• Trends in CRM and Oracle’s Vision

• Key Principles of Fusion Applications

• Fusion CRM at first glance – main solution capabilities

• Meet Fusion CRM – short demonstration

• Partner Business - Why should you care?

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Fusion CRM and Other Fusion Applications Fusion CRM is the perfect member of Fusion Application Suite

Oracle Fusion Financial Management

General Ledger

Accounts Payable

Payments & Collections

Asset Management

Accounts Receivable

Cash & Expense

Management

Common Modules KPIs, Dashboards, & Extensibility FW

Oracle Fusion Supply Chain Management

Product Master Data

Management

Distributed Order

Orchestration

Inventory Management

Global Order Promising

Cost Management

Shipping & Receiving

KPIs, Dashboards, & Extensibility FW

Oracle Fusion Project Portfolio Management

Project Costing

Project Billing

Project Control

Project Performance

Reporting

Project Integration Gateway

Project Contracts

KPIs, Dashboards, & Extensibility FW

Oracle Fusion Customer Relationship Mgmt

Customer Master

Sales Marketing

Incentive Compensation

Mobile & Outlook

Integration

Territory & Quota Mgmt

KPIs, Dashboards, & Extensibility FW

Financial Compliance

Issue & Risk Manager

Access Controls

Transaction Controls

Configuration Controls

KPIs, Dashboards, &

Extensibility FW

Oracle Fusion Governance, Risk & Compliance

Oracle Fusion Human Capital Management

Global Human Resources

Workforce Lifecycle

Management Benefits

Compensation Management

Talent Review Performance & Goal Mgmt

Global Payroll

Network @ Work

KPIs, Dashboards, Extensibility

Oracle Fusion Procurement

Purchasing Self-service

Procurement Sourcing

Supplier

Portal

Spend &

Performance

Analysis

KPIs, Dashboards,

& Extensibility FW

Procurement Contracts

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Fusion CRM and Other Fusion Applications Fusion CRM is the perfect member of Fusion Application Suite

Oracle Fusion Financial Management

General Ledger

Accounts Payable

Payments & Collections

Asset Management

Accounts Receivable

Cash & Expense

Management

Common Modules KPIs, Dashboards, & Extensibility FW

Oracle Fusion Supply Chain Management

Product Master Data

Management

Distributed Order

Orchestration

Inventory Management

Global Order Promising

Cost Management

Shipping & Receiving

KPIs, Dashboards, & Extensibility FW

Oracle Fusion Project Portfolio Management

Project Costing

Project Billing

Project Control

Project Performance

Reporting

Project Integration Gateway

Project Contracts

KPIs, Dashboards, & Extensibility FW

Oracle Fusion Customer Relationship Mgmt

Customer Master

Sales Marketing

Incentive Compensation

Mobile & Outlook

Integration

Territory & Quota Mgmt

KPIs, Dashboards, & Extensibility FW

Financial Compliance

Issue & Risk Manager

Access Controls

Transaction Controls

Configuration Controls

KPIs, Dashboards, &

Extensibility FW

Oracle Fusion Governance, Risk & Compliance

Oracle Fusion Human Capital Management

Global Human Resources

Workforce Lifecycle

Management Benefits

Compensation Management

Talent Review Performance & Goal Mgmt

Global Payroll

Network @ Work

KPIs, Dashboards, Extensibility

Oracle Fusion Procurement

Purchasing Self-service

Procurement Sourcing

Supplier

Portal

Spend &

Performance

Analysis

KPIs, Dashboards,

& Extensibility FW

Procurement Contracts

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Evolution of Customer Relationship Management CRM Fusion is here

What Do I Need to Do?

How Do I Get it Done?

What Do I Need to Know?

Who Can Help Me?

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Making of Fusion CRM

Best Practice Business Processes Based Upon Hundreds of Years of Learning

Peoplesoft, E-Business Suite, Siebel, and JD Edwards

Infused with Web 2.0

Role-Based User Experience, Collaboration, Interactive Business Intelligence

Built on Oracle Fusion Middleware

Industry Leading, Open Standards-Based Platform

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The Principles of Fusion Application

• Started with a Modern Platform

• Embedded Best Practices Based On Hundreds of Years of Learning

• Designed for Modularity and Co-Existence with Other Applications

• Reinvented the User Experience

• Made It Ready for the Cloud

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Flexible Deployment Options

Public Cloud

Hybrid

On Premise

Private Cloud

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Access Anywhere

Desktop Online and

Offline Outlook Smartphone

or Tablet

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Fusion CRM Effective | Efficient | Easy

Efficient Effective Easy

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Agenda

• Trends in CRM and Oracle’s Vision

• Key Principles of Fusion Applications

• Fusion CRM at first glance – main solution capabilities

• Meet Fusion CRM – short demonstration

• Partner Business - Why should you care?

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Fusion CRM An Enterprise Suite

Territory Management

Incentive Compensation

Quota Management

Forecasting

Sales Planning

Campaign Management

Sales Predictor

Lead Management

Sales Campaigns

Sales Prospecting

Opportunity Management

Customer Center

Desktop Integration

Mobile Sales

Sales Productivity

Channel Management

Customer Data Management

Contracts

Activity Streams

Sales Extensibility

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Fusion CRM – in Action Fusion CRM is designed to help you overcome real business challenges

Territory

Management

Design and

Align Territories

Analyze sales/channel

strategy

Quota Management

Set and Vet

Quotas

Set new quotas accordingly

Incentive Compensatio

n

Incent Sales

Behavior

Align incentives with

quota

Forecasting

Manage

Forecasting

Estimate new product

forecasts

A New Product is

Launched

Sales Predictor

Predict Market

Potential

Estimate potential sales

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Fusion CRM – Easy Extensibility Fusion CRM can be easily extended to provide more capabilities

Application Composer

enables business users

to extend the application

with new objects and

attributes

Page Composer

enable business

users to customize

the look and feel

of the user interface

Process Composer

enables business

users to easily

modify business

processes

Report Composer

enables business

users to easily

create & modify

reports

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Agenda

• Trends in CRM and Oracle’s Vision

• Key Principles of Fusion Applications

• Fusion CRM at first glance – main solution capabilities

• Meet Fusion CRM – short demonstration

• Partner Business - Why should you care?

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Access Anywhere

Desktop Online and

Offline Outlook Smartphone

or Tablet Smartphone

or Tablet

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Access Anywhere

Desktop Online and

Offline Outlook Smartphone

or Tablet Smartphone

or Tablet

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Access Anywhere

Desktop Online and

Offline Outlook Smartphone

or Tablet

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Agenda

• Trends in CRM and Oracle’s Vision

• Key Principles of Fusion Applications

• Fusion CRM at first glance – main solution capabilities

• Meet Fusion CRM – short demonstration

• Partner Business - Why should you care?

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Why You Should Be Interested Making your customers successful helps you to be successful

• Utilize your existing competencies (Fusion MW)

• Do not miss unique opportunity to establish your company on the market as Fusion Application expert

• Increase your revenue with Fusion Applications

• Deliver benefits faster to your customers with Fusion CRM with lower TCO

• Offer incomparable flexibility and freedom of choice to your customers

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Customers Are Choosing Oracle Fusion Applications

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