Partner Transformation into Hybrid Cloud Management

Avnet EMC Partner Enablement Webinar Series

Today’s Agenda

Understand the impact of key hybrid cloud management trends that affect you and your customers

See how to manage a hybrid cloud service with a VSPEX use case

Create a roadmap with Vistara to move up the value chain with your customers

About Vistara

1100+ Customers 100+ Partners

Broad Cloud &

Platform Integration

Recognized

For Innovation

Vistara is a SaaS platform for IT operations lifecycle management

IT Ops Is Struggling in Diverse Landscape

Vistara Lifecycle Management Unifies IT Ops

Any device…

On-prem or cloud…

ITOM + ITSM…

Business relevant…

Profitability Scalability

Control

Authentication

Patch

Incident and Problem Management

AutomateSecure Remote Access

Warranties

Command Center

Hybrid Cloud Opportunity

Private Cloud Progress…

44% deployed private cloud services

Private Cloud is here

Hybrid Cloud Opportunity

Hybrid Cloud Interest…

70% pursuing hybrid cloud strategy by 2015

Hybrid Cloud gaining enterprise momentum

Hosted Private Cloud and Hybrid Cloud Gaining…

Hybrid Cloud Opportunity

Private Cloud Computing Challenges…

#1 is Management and Operational Processes

Partner opportunity to provide management

Managing a Hybrid Cloud Environment

What does that mean for you?

“…Coordinated use of cloud services across isolation

and provider boundaries among public, private and

community service providers, or between internal and

external cloud services.”

Application

Policy Based DiscoveryService Maps

Dynamic Resources

Control

Multiple Consoles

AWS

Google Cloud

Microsoft Azure

VSPEX

Converged Infrastructures

vCenter

Device Grouping

Auto Scaling Groups

CloudFormation

Route 53 DynamoDB

ELB

Single Dashboard

Alert Management

Authentication

Single Command Center

Heterogeneous environment

Elastic workloads

Source: Gartner (October 2012)

Hybrid Cloud Use Case

Managing an application with hybrid resources

eCommerce Service

Cache Service

Database Service

Catalog API Service

eCommerce Webapp and API

Hybrid Cloud Use Case

Managing an application with hybrid resources

eCommerce Service

Cache Service

Database Service

Catalog API Service

eCommerce Webapp and API

Two Use Cases

1. Manage an application comprised of

resources across hybrid cloud as a logical

service

2. Remediate an incident that affects this

service

Use Case 1: Manage Hybrid Services with

Service Maps

• Visualize availability,

health and performance of

overall service and

component elements

• At the client level or

service level

Service Map

• Manage services as

logical entities with service

maps that visualize the

relationships between

elements and services

• Create service maps using

rule based policies for

dynamic cloud resources

Manage Hybrid Services with Service Maps

• Define composite services

that integrates both

internal and externally-

hosted infrastructure

• Drill down from services to

device level details

Database Service Dashboard

• VSPEX dashboard with

relevant metrics

• Use pre-defined templates

for technologies and

applications

Device Level Detail

• Aggregated device details

• Performance metrics like

CPU utilization, CPU load,

memory swap rate

• See hardware,

applications, patch

Use Case 2: Incident Resolution

• Email alert notification

• Triggers based on filters

like priority, sites, current

status and actions

Manage Alert

• Consolidated alert details

with impacted sites and

services and other alerts

of the same type

• Assign like alerts to a

single ticket

Manage Alert

• Consolidated alert details

with impacted sites and

services and other alerts

of the same type

• Assign like alerts to a

single ticket

• Automate escalation and

duty-specific notifications

for critical alerts

Root Cause Analysis

• Complete device details

and history of alerts and

events associated to

service, group or element

• Drill down into graphs

• Access relevant

knowledge articles from

the alert or device

Knowledge Management

• Relevant information to

troubleshoot, maintain and

retrieve information in

context

• Associate Knowledge

articles with devices,

alerts and problem tickets

Audit Recording

• Automatically record and

playback console sessions

for change management,

compliance and training

Service Map to Remote Access

• Launch remote consoles

to analyze the problem

with real time information,

change the configurations

or remediate issues

• Launch multiple consoles

from a service map

Multiple Remote Consoles

• Interact with multiple

consoles from single UI

• Run SCP file transfer

• Broadcast single

command across multiple

consoles

Service Management

• Seamless incident and

problem management

Service Management

• Seamless incident and

problem management

Reporting

• Easy reporting using pre-

loaded templates

• Deliver actionable insights

based on trends and

analytics

Reporting

• Easy reporting using pre-

loaded templates

• Deliver actionable insights

based on trends and

analytics

• Output reports in ready to

consume formats (PDF,

PPT, CSV)

End Customer Dashboard

• Customize dashboards

with widgets for size, trend

history and metric-specific

parameters for each user

• Role based access

From VAR to Cloud Service Provider

Why move up the stack?

From VAR to Cloud Service Provider

Why move up the stack?

Value To Customer

Proactive insights… manage “context”

Market Opportunity

Cloud… XaaS… Services

Profitability

Higher margin services… Recurring revenue… Less capex

Beat the Commodity Curve

Evolve to sustain more predictable, managed growth

Cloud and Managed

Services

Build or resell public and private cloud

services with management capabilities

powered by Vistara

Managed Services

Manage customers’ IT environments

and proactively support their needs with

a single pane of glass from VistaraResell Management

Technology

Provide the self-service Vistara platform

that customers need to manage their

heterogeneous environment

Offer Managed VSPEX

Vistara Innovation to Transform Next Gen Partners

Built for modern IT Architected for PartnersDrive Profitable Services

Profitability…Deliver higher margin

higher value managed

services

Productivity…Enable efficient engineers

with automation, visibility, and

a single pane of glass

Proactive Service…Stay ahead of potential issues

before they become customer

problems

Shared service delivery…Manage any application or

element wherever they are

Differentiation…Technology-enabled

services for modern IT that

bundles with your hardware

sale

Evergreen…Get the latest enterprise

technologies without lifting a

finger for upgrades and

maintenance

Customer

Satisfaction…Better reports, visibility and

insights to build a stickier

relationship with your

customer

“Vistara enables us to rationalize, consolidate and integrate our

customers’ IT operations into a single pane of glass. That not only

allows our customers to be more proactive and responsive to their end

users, but also drives efficiency by freeing up their IT staff to focus on

more strategic projects and initiatives.”

-Ron Dupler, CEO of GreenPages-LogicsOne

“Vistara provides greater visibility into our clients’ environment, letting us

manage our clients more effectively and efficiently. With Vistara, not only

has our customer satisfaction gone up, but also we are able to manage

more customers and companies with the engineers that we have.

Vistara has increased profitability, consistency and insight. The solution

pays for itself in preventing downtime for our customers. It allows me to be a

better managed service provider.”

-Terrisa McMillan, Director of Consulting, DATACORP

Call To Action

Contact partner@vistarait.com to learn more

Schedule a demo to see Vistara in action

Visit us at www.vistarait.com

Special Offer!

One month FREE Vistara

for VSPEX management

For VSPEX Partners in attendance today,

For all registered deals between now through

May 31, 2015

Thank you

Aki Naito

Senior Director, Marketing, Vistara

akinaito